DIRECTV Complaint

Reviewed by DrRex

All DIRECTV Reviews

DirectTV charges to repair their boxes - DirectTV

We our now into our second DirectTV replacement box. We suffer constant freezing and pixilation of recorded shows. Both times Direct TV determined that their box which they owned failed. Each time they have agreed that the only way for us to get the quality programming they promise is to replace our box. Okay. So far so good. They replace the box for free. So far so good. But, now the Catch 22. They insist that a service tech come out, and regardless of the problem, we have to pay $49 for that, or else instead pay $7 per month or $84 a year for a service contract. Thus, we are out $100 in repair costs for our two replacements (or we would have been out $168 in two years worth of service plan payments). Direct TV refuses to guarantee that their boxes actually work as advertised at no extra charge!!! Seriously! I advise every TV subscriber to talk to the cable or sat provider about this hidden cost nonsense. The salesman will tell you, "we replace our equipment at no charge if it has a problem," and that would be untrue. The box is free, but to hand you the replacement costs $49 each time, or $84 a year for the plan. Sneaky. Its sort of like ATT billing me for replacing my telephone pole if it becomes defective and telling me the pole is free, but to stick it in the ground will cost me a bundle.

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Review Rating: 1 out of 5
Reviewed By: DrRex
Company: DIRECTV
Product: DirectTV
Date Added: 9 years ago

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DIRECTV Complaint