DIRECTV Reviews and Complaints

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DIRECTV Reviews

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  • Inquire about TV and Internet service



    After receiving promotional literature for Direct TV and AT&T Internet service, I spent over 40 minutes and 3 phone calls to be informed that AT&T did not service my area and since I was a former client less than 24 months ago I had to be transferred to another department for Direct TV service. I did not have the patience or time to start answering the same questions (as with the previous three representatives) with another agent all over again! Their service personnel seem to be very disorganized and there is no communication or continuity between agents. More...
    (Cable TV)
    adofin's Picture   adofin    0 Comments   Comments
  • Direct TV is a nightmare



    We have problems with direct tv's connection. Their price kept going up, and when we called about it they lied to us. So I cancelled their service and requested the boxes to return their equipment. It took 8 days to get the Box to return the equipment and another 5 days to get it picked up. I was also told that the final bill would be mailed to us. We have never received it so we went on line and saw that they charged us a late charge. When I called them about it they kept me on the phone for an hour. They said no to crediting the late fee and hung up on me. More...
    (Cable TV)
  • Direct Tv is a nightmare



    This company needs to be bought, at&t will never get my business because they partner with them. Getting an address correct takes 8 phone calls and several weeks. Forget getting a gift card if your address is incorrect. Manners hang up on you. No one can fix issues, sales people will do/ say anything to get a sale. Dish and spectrum get my money, direct tv never Again More...
    (Cable TV)
    Nicolebb's Picture   Nicolebb    0 Comments   Comments
  • $100 visa gift card scam



    I became a direct tv customer back in March. I was told that I would recieve a $100 gift card for changing to direct tv. I have called 3 times and getting nowhere. I finally found out who to call today. I was told i could no longer get the card. I am very dissapointed and pissed off. Is this how to run a company??? I amdefinatly going to bring my business elsewhere. do not get fooled by their scam!!! More...
    (Cable TV)
    debbysmus's Picture   debbysmus    0 Comments   Comments
  • Installation/Appointment "Service"



    I'm not sure if Direct just has the most incompetent people ever or the dumbest system ever placed. I call to schedule an upgrade to a new address since I was moving and wanted to upgrade. (I also was not under contract at the time). Was told my new address and appointment was put in for my move-in day so they would have it all done on the same day. So I schedule my whole day around the whole 12-4 availability so I wouldn't be moving stuff while they were installing it. Then I get the call from the technician asking where my old address is because he can't find it. I inform... More...
    (Cable TV)
  • OVER CHARGING THEN INTERRUPTING SERVICE



    TO WHOM IT MAY CONCERN, I am very disappointed with how my recent account problems have been handled!!!! I recently started a contract with direct tv in January. It WAS NOT explained to me that after 3 months if i didnt call in to cancel i would be charged for all the movie packages. When i received a notice for a $350 bill i immediately called in. They stated to me i was being charged for the previous partial month apparently there was some kind of glitch and my entire bill didnt generate, then also being charged for the movie channel packages due to being past my 90 days. When i explained... More...
    (Cable TV)
  • dtv24964



    on may 8.2017 I got a phone call from 800 5315000 claiming to be a dtv promotion promo code dtv24964 that if I wanted dtv for 2 yrs for 59.99 a month I had to get an amazon gift card for 240 dollars and call 888 201 8989 and give them the info on the card and my first 4 months would be free and the remainder of the 2yrs would be 59.99 I have recently found out that this was a fraudulent phone call from dtv I talked to a manager chad about this More...
    (Satellite)
  • Poor Customer Service from Customer Loyalty Department



    My name is Naomi and I have been a customer of Directv since 2009. I have never spoken to a Customer Loyalty Rep, who's goal wasn't to make me happy and meeting my and my families needs, until today.And I have a feeling it wont be my last.I went through 2 people, the first was nice she was honest and told me she couldn't give me any additional discounts all she could offer was a package change, but transferred to me to the next level where I can get better discounts since I have a grandfathered in package and they could meet my needs much better.Upon being transferred, the... More...
    (Satellite)
    Onyx100's Picture   Onyx100    0 Comments   Comments
  • No service still billing / and early termination fee



    In March 2017 my DirectTV bill went way up. I went into my local AT&T office and they told me the best thing to do was change it to someone else's names. I asked if there would be an early fee and they assured me that no I had no more contract. I was assured that 2 different times and so my roommate then signed up. The then end of April my roommate and I went into At&T again and nice guy/salesman named Bejon (sp) again assured me that this would be easy to do. There were several calls because AT&T's computer appointment issues. He had my contact information and my... More...
    (Cable TV)
    OlaDee's Picture   OlaDee    0 Comments   Comments
  • Being charged a termination fee (Same house- Different Account #)



    5/23/2017 To whom it may concern, I am writing on behalf of my current situation. My husband and I have been with Direct TV for over 20 years. We previously held service in AZ. Recently, he received a job which caused him to move away from our family. We decided that I would assume all the bills at the house and he would establish new bills under his name as we are moving toward a divorce. As I have begun this process with other companies, it has been fairly easy. He made a call, added me to the account and I would call and take him off. Even with Verizon I was able to split the bill... More...
    (Cable TV)
    prioritiez's Picture   prioritiez    0 Comments   Comments
  • Directv channels



    With the skyrocketing prices of Directv, they need to make things a little easier and customer friendly when it comes to their packages. I have been a Directv customer for years and the one thing that really bothers me is the fact if you purchase a certain package, other channels you enjoy watching aren't available with that certain package. Directv needs to allow its customers to purchase channels separately if they choose to do that. There's only two channels that I want that is not available with my current package and if I want those TWO channels, I would need to upgrade or... More...
    (Satellite)
    Cafinn81's Picture   Cafinn81    0 Comments   Comments
  • Directv installation and services



    Today I transferred my account to my new house (I've been a customer for several years). The technician arrived on time and called me 30 minutes prior to arriving. My technician was Tom #441566. He installed a new dish, new boxes, and ran new cables for 5 televisions throughout a large house. He was able to contact provider to modify our service and was very knowledgeable about the 4k services and television packages. He was very clean and was patient as we changed the location of televisions several times. He drilled appropriate holes and vacuumed afterwards. He had to move furniture... More...
    (Cable TV)
    CaThompson's Picture   CaThompson    0 Comments   Comments
  • DIRECT TV Warranty Scam



    I have had Direct TV for 2 days. Upon installation the techs told me I had a free warranty for 3 months and after that I would have to pay for it. That's insane! If the equipment fails, you replace the junk free of charge, I shouldn't have to pay for a warranty. Also, I wasn't told that I would no longer have caller I.D., which I pay for. Please fix this problem and end your warranty scam. More...
    (Cable TV)
    hotwheelzak's Picture   hotwheelzak    0 Comments   Comments
  • Directv customer



    We've been with directv for years. Never had a major issue. They always solved problems if they came up. Recently, we signed up to stay under contract with them for 2 more years with the same price every month for those two years. At the start of 2017, the bill was more than the agreed upon price. We didnt order any movies or anything extra. Two more months of a raised price. We call to question the billing. Since they had policy changes, they felt it was their right to change their contract with us at their leisure. Our two years were not up. What total bull! They are liars! Do not... More...
    (Cable TV)
    unhappy4's Picture   unhappy4    0 Comments   Comments
  • Redeeming reward



    I got my tv turned on in February during that time i was to get a 200$gift card after the first 6 weeks.Today May 2nd.i called for the 6th time to find out they "say"they will mail it to me on another 6-8weeks. I have called 6 times,went online 3 times been on hold for several hours (total).What a scam!It shouldn't take this long no excuses! I think when or if they get around to sending it should be 400 now for all my stress and troubles.Never will I believe anything they say again.Soon as I can I am cancelling this scamming outfit. More...
    (Advertising)
  • Lied to by Directv



    recently contracted directv about a issue was told equipment should be up dated customer since 2002. also had old programing package. Could up date that, then asked what if I didnt like package was told had 30 days to swicth back. Well atfer 3 days noticed one channel was missing. Called was told to bad cant swicth back thought they recorded the conversation was told no. nothing they can do well something I can do is change providers. Dont lie More...
    (Cable TV)
    sJung's Picture   sJung    0 Comments   Comments
  • My technicians



    I live near toccoa GA and I missed the phone survey call but I just wanted to give him 10's all the way around. He was one of the best technicians that I have ever had. He did everything perfect from installing the boxes and the satellite to burying the wire and making sure that everything was installed properly. He offered me the premier protection plan for my devices. My experience was excellent. Thank you Bryan and Matthew! More...
    (Satellite)
    Jsquires's Picture   Jsquires    0 Comments   Comments
  • Additional cable box



    I signed up for DirectTV 6 months ago. I was told I could have up to 4 receivers. At the time I was only in need of one. I told the technician that I would probably need an additional box once I bought an additional TV. He told me that was fine I could get an additional receiver anytime. I called today and was told it would be an additional $120.00! I told the rep the above and was told I should have gotten the receiver at the time of the install and then I would have not had to pay the $120.00. Ridiculous! I asked to speak with a supervisor and was told they would tell me the same... More...
    (Cable TV)
  • Direct TV



    I signed up for Direct TV about 6 months ago. My package included up to 4 receivers at no additional charge. At the time I only needed one. I asked the salesman if I could add another receiver later and he told me that would be NO problem. I contacted Direct TV today and was told it would be $120.00 charge to send me another receiver. I explained to them the above and was told I should have accepted the other receivers at the time and when I needed them I could use them. Ridiculous! Now I'm stuck with them for two years with one receiver. When I asked to speak with a supervisor... More...
    (Cable TV)
    leiapinto's Picture   leiapinto    0 Comments   Comments
  • cancellation fee



    It is my opinion that since the services I agreed to were not delivered as ordered due to price difference, no included Genie DVR and the cutting of our internet service so they could use the existing line, qualifies for waiving the cancellation fee of $480 and the monthly fee of $76.90. I am willing to pay for the 48 hours of service I did receive. On 4/8/17, I did file a formal complaint with the Better Business Bureau. There was no resolution with the numerous contacts with rude customer service representatives. More...
    (Cable TV)
  • TV and internet



    Can't wait for contract to be over they came out installed%u200B everything installer drilled holes in garage door while drilling holes in floor above garage and also ran cable wire on fence draping down mounted dish on gate so when youopen gate dish is there and a wire you got to walk under plus one laying on the ground all this was done in the winter and because I didn't use the gate or go out back I never noticed what was done I called talked to many different customer service about it they want me to pay a service call fee to have it moved and ran the way it should have been... More...
    (Cable TV)
    Donald3d's Picture   Donald3d    0 Comments   Comments
  • pissed off



    I cancelled directv, was told they'd send something in the mail for my.end statement. Got it Friday, so 5 days ago. Today, they took out the full amount & didn't say a word. When I called, they said, we'll we have the right if we don't get a paymemt. YOU DIDN'T GIVE ME A CHANCE TO MAKE A DAMN PAYMENT!!!!! So now, I have no money at all, no gas in my car & bills that won't get paid. FUCK DIRECTV. I HIGHLY ADVISE AGAINST THEM %uD83D%uDE20 More...
    (Cable TV)
  • Horrible customer service



    I called today 04/03/17 after having received a notification from Credit Karma that my credit was pulled on 03/30/17. I spoke with Elsa-employee #736675 and she was not helpful at all. I told her my problem, she kept asking me how much was charged to my card. I told her that it wasn't a charge issue, it was a credit pull I didn't authorize. Finally when she understood what I was telling her she told me to just put a freeze on my credit and told me that there was nothing she could do because I wasn't a customer. I asked to speak with a supervisor and she told me she... More...
    (Cable TV)
    ubetter's Picture   ubetter    1 Comments   Comments
  • Billing Issue Resolution



    I would like to commend Iris, and especially Alexandria (E#101130855) for being pleasant, personable, on top of being highly professional to me today. I believe that if you ever complain about poor service, then you better compliment good service. Today I got a double helping of excellent service. If I was still a Telecom Director of Operations, I would try to hire away Alexandria.She exemplified the qualities that I used to screen for when hiring. She resolved my issue efficiently, swiftly, and had the phone-side manner to make me feel like I really was a valued customer - something that... More...
    (Cable TV)
  • Account information



    I called earlier today and I talked to someone regarding my account. They said that my name isnt the account holders name and we couldnt continue on from there. I talked to the supervisor and told her that no one else would be on the account. I am the only one using these services at my appartment. I wanted to ask about my billing and could not without verifying who elses name is on the account which i cant even guess because i have no idea whom it might be. I need this resolved ASAP before my account is terminated. I was told to submit a ticket and its the only way to resolve this... More...
    (Cable TV)
  • Worst service ever!



    My husband and I decided to get tv service in 2015. I had to call and ask about my bill every single month because somthing was always more than it was suppose to. After my bill got raised close to a 100 a month for a basic package we canceled service. Months later they send me another Bill for movies we watched in 2015. Not really cool to get a bill months after paying to cancel it all. Will not use them ever again. More...
    (Cable TV)
    HannahA's Picture   HannahA    0 Comments   Comments
  • DirecTV should be ashamed of themselves



    I have the service and I have a 5th TV I wanted installed. The rep DANIELLE was a complete unprofessional rep. She rudely interrupted me without fully ALLOWING me to complete my question which caused her to repeat herself several times NOT answering my question AT ALL! This girl needs additional training on how to ZIP IT until the CUSTOMER is done!!! You give half information and make ppl NOT want to do business with you all AT ALL! Worst customer service experience goes to DANIELLE!! Way to go!! Learn how to zip it! More...
    (Cable TV)
    TaTa's Picture   TaTa    0 Comments   Comments
  • Terrible Customer Service and A RIP OFF



    I am constantly on the phone monthly with Directv because I am being charged for things I didn't agree too, losing reception because they are always having some sort of issue. I cancelled 2 of my genie boxes and the person I spoke to failed to tell me the steps I needed to follow once the return kit was sent to me. They are rude and always fail to leave out the important details. Then on top of their awful customer service is their contracts. I decided to give them 1 more chance when my contract was up because I was reassured these issues were all resolved but yet here I was once again... More...
    (Cable TV)
    mrf85's Picture   mrf85    0 Comments   Comments
  • terrible customer service



    Just started serice 6 days ago and the idiot billing department sends me a complete bill for 30 days of service. The only response I get from the mentally retarded so called service people is that...that's how direct tv does it...you have to pay early...direct tv corporation is filled with liars and snakes...worst change from cable company...at least I knew what i was getting into...and don't look for them to give you those gift cads either...totally dishappointed More...
    (Education, Schools)
    Awful's Picture   Awful    0 Comments   Comments
  • False Advertising



    So last year they came to my door with what was supposed to have been a great deal. They were going to save me money even after my 12 month trial period. Well once I signed up all the good deals went right out the window. I am now paying more than than I was with my other satellite provider but am stuck with this provider for another year. They should not let their sales people lead the consumer on with untruths. I will definitely not be a long time customer with them. When my contract is up, I am out. More...
    (Satellite)
    freverwolf's Picture   freverwolf    0 Comments   Comments
  • Installation fee



    Was excited to change from TWC to Direct TV, spent a few hours figuring this all out and on phone with TWC and Direct TV. Direct TV seemed to offer a more affordable alternative to TWC. Then right when I was about to sign up with Direct TV I was told of a $29 installation fee. I experienced a sudden feeling of dissatisfaction because I was not told about this fee until last minute and after spending some time on the phone. I spoke with a supervisor regarding a credit to the account of the $29 fee if I did sign up. He stated that I should contact customer support regarding this request.... More...
    (Cable TV)
  • Direct tv representatives all give inconsistent information regarding package



    I have had multiple representative consistently tell me different things "they can do " to help my issues they are previous rep caused. I even recorded my conversation with a rep and had to play it back for another rep AND the supervisor because I was told I did not make a request of a package I clearly did. Then a supervisor tells me that he can not go back and review a "call that is recorded for quality purpose " ..(big joke). After ANOTHER supervisor puts in a request for Internet installation with their partnered Internet company (which was not explained in my very... More...
    (Cable TV)
    Mwebb04's Picture   Mwebb04    0 Comments   Comments
  • Pricing consideration for long time customers



    I have been with DirecTV for 13 yrs, programming is good, prices are not. I am paying over $145/mo. for their "Ultimate Package", which includes channels that I do not watch and do not want. [My pricing was for $97.95 plus $37 in equipment feeds plus taxes). When I saw an offer for new customers (for the same package I have) at $75/mo including equipment fees I called their Service Center. (1) I Called on 03/04/2017 at 2:02pm and asked about the Internet offer and if I could also obtain the same $75 pricing. Was initially told NO, it was only for new customers. When I pointed... More...
    (Advertising)
    Oldguy2017's Picture   Oldguy2017    0 Comments   Comments
  • Rate Hike



    Direct tv keep raising my rates ever year, usually $5.00 this year it went up $10.00 then a month later another @1.00 was added. I only have 1 tv to save money. I get no help from them when I call. I am a senior citizen and cannot afford these rate raises every year. They added a regional sports program that I was forced to take and do not want. More...
    (Cable TV)
    toe465's Picture   toe465    0 Comments   Comments
  • Cold Hearted Don't Care About Customers



    I called today to get an extension on what was left of a previous bill totaling $44.24 I asked for an extra 2 days yes I said 2 days more they was willing to go to the 11th but payday is the 13th they said they couldn't help me I first talked with Drew then I begged to speak with someone else then Alex got on the phone I explained I just needed 2 extra days and I would pay my whole bill both these ladies said unfortunately there is nothing we can do I've been a costumer of theirs for years but you see I had explained to them I just returned from burying my mother it was out of... More...
    (Cable TV)
    Carla55's Picture   Carla55    0 Comments   Comments
  • recorded



    I need you guys to go back August 16th 2016 to listen to the recording to listen to what i was promised on what i would have to pay for a year. I got a call when i cancelled my service and i was promised to pay 67.29 a month for a year. If you can not get it straight i will cancel my service again and you guys will not get me back. I have had service with you guys since 1999. That should count for something and i pay my bill on time each month. So please go back and listen to recording. More...
    (Cable TV)
  • Direct TV went up on my Promotional Plan



    I was under a promotional plan when AT & T who purchased Direct TV. Now Direct TV is going up on my monthly charge of more than $30 and taking away one of the channels I had on my plan. I am not please with Direct TV and can understand why people are not getting rid of their cable and going with the converter boxes and watching TV on their computers. Once my contract is up with Direct TV I will be doing the same. More...
    (Cable TV)
    srknox's Picture   srknox    0 Comments   Comments

DIRECTV Reviews By Product

 

DIRECTV Comments


elcrudup says: (2 years ago)
 0
Need assistance with locating a Centurylink Internet Modem mistakenly shippedwith DIrect TV equipment being returned due to cancellation of m account with Direct Tv. The returned package was mailed via USPS on 28 Jan 2015. The info is provided to assist with locating the Centurylink modem:

Name on associated TV account: Annemarie Crudup
Account #: 72521845

I can be reached via email at elcrudup@yahoo.com or by phone at 925-498-9514.

Thank you.

Please contact me via email elcrudup@yahoo.com or call at 925-408-9514.

Thank you.






Please contact me via email at elcrudup@yahoo.com or by phone at 925-408-9514 for



littlecowan says: (3 years ago)
 0
Worst service i have ever had. Many issues with then throught the years. False charges that i should not have had to pay... Customer service was NO help at all. I was lied to and then when I asked to talk to the employee that told me false statements, they told me they dont know who i talked to last... even though it clearly states before you call that "this call is recorded...". Lied to twice. Im glad I cancelled my service! Never deal with them again!



lupe13 says: (3 years ago)
 0
I decide to get direct tv because my father had it and honestly getting it was the worst mistake. I just moved into a new house and I called direct tv told them what I watched and the channels I needed they installed it and one night after actually sitting down after moving in I relized I do not have any channels I ordered. I called them and and they will not help explained to them the situation that I watch sports and Spanish channels and they told me the dish they gave me was not compatible with what I wanted to watch or the channels I wanted. Now they saying for $143 they can give me another dish. I just want to watch TV not look for life out in space with all the dish I would get on my roof. They screwed up on the installation and now I have to pay for it. Thought of cancelation and they said fee is 450. So price just went up because it use to be 350ish. Dnt know want to do. Just stay away from these thieves.



quatrobird says: (3 years ago)
 0
News Alert - Direct TV does not get on roofs. where you ask are the satellites, on the roof of course, So if you need to update or fix a satellite that is on the roof Direct TV does not get on the roof.



anonymously says: (3 years ago)
 0
i can't stand direct tv at all i can't stand there annoying commical's from real customer!! like yeah BS just pure advertisements to make your company look good all these reviews i see read are real customers maybe this is what you should really be showing on tv let pepole see real one's not the fake people who had your money shoved in there pockets to make you look good to me cable direct tv is thing of past nowdays streaming the way go that's HD as well and there no annyoing commercial's on it either and cost be much less all you have pay for is internet only



dlorisingit says: (3 years ago)
 0
I would like to know why I never received a phone call back from a manager. I had a horrible experience on July 18th with one of the supervisors in the call center. I believe that I gave plenty of time for a manager or director to call me back. The representative that I spoke to was very rude. I know that you have been acquired by AT&T which is one of my least favorite companies as far as customer service goes. I have been a Directv Customer for over 12 years which means I have spent over 12,000 dollars over the past year with Directv. I have always been very satisfied with my service. I have NEVER asked for anything for free. I had guests over at my house on July 18th and wanted to watch a movie. My movie was not loading. I called to find out what the issue was. I got a representative who said that I would need to reset my box. I told him in that case I did not want the movie because we were going to miss the first 15-20 minutes of the movie. My guests were only there for one night and would not be back the next night to watch the movie. I asked that he just credit back the 5.99. He totally argued with me for a long, long time over $5.99 and said that this would be my only one time courtesy for the life of my account. Really? After spending over 12,000 dollars with this company over 12 years. I can honestly say that I deserve better service than that. On TOP of that, we were not even going to watch the movie because it was too late. I was not even asking for ANYTHING for free. The supervisors name was David. His employee ID# was TPCL969843. I had asked him for the previous girls name and ID number that I had spoken to, because she was not even going to give me a credit at all. I had to ask for a supervisor, which is totally unheard of for 5.99 for a movie that we were not even going to watch because the Directv system was not working properly! Needless to say. This was a horrible experience and I am looking for a new company to provide our TV service. I asked for a manager or a Director at the time I was on the call. DAVID said that he would have to have someone call me back. I said ok, but if I do not hear back from someone, I will blog and cause chaos all over the place regarding the service that I received. He obviously did not believe me..........



emensching says: (3 years ago)
 0
DirectTV is charging me an early termination fee because my condo cancelled their contract with them FORCING US to have cancel and to return our equipment within 21 days or pay 400 dollars!!!!



MAMABEAH says: (3 years ago)
 0
A CLASS ACTION LAWSUIT FOR FRAUD IS NE3EDED AGAINST DTV.



MAMABEAH says: (3 years ago)
 0
CLASS ACTION LAWSUIT FOR FRAUD IS NEEDED HERE. AGAINST DTV.



sjbean68 says: (3 years ago)
 0
Direct tv is getting disgusting. They keep taking away tv channels but get no discount on our monthly bill. All they do is take and take some more and get nothing in return. All these infomercials they have on are a big fat joke that we are paying for. Give us some good quality tv worth watching maybe you would not be losing long time devoted customers. I am seriously thinking of dropping direct tv when the weather gets good, like April or may.

Signed,
Another unhappy customer s. Bean, by the way, weather nation stinks, bring back the weather channel and insp. Get rid of all the garbage you have on!!!!!!



kathypev says: (3 years ago)
 0
Please put The Weatjer Channel back into my programming (for zip code 28792 customers. The replacement proramming, Weathernation, cannot compete either in content or convenience.



monica1960 says: (3 years ago)
 0
I just recently changed back to Direct TV. This was the biggest mistake I ever made. I'm reading about other peoples complaints and it is what other people experienced. Unfortunately I should have read the reviews before I switched. I learned a valuable lesson on that one and will switch as soon as possible to a provider who wants my business and is willing to provide me with a technician if I ask for one. Seriously, I have satellite TV for about 10+ years and have several bad experiences, but Direct TV tops it. I called this morning at 7am after nothing that a service which is not even 2 month old again does not work. They had me and my sick husband crawling on the floor for hours insulting my intelligence( Don't I sound smart enough to figure out if my equipment does not have power? Apperatly not. I told this people over and over that we did not have a signal and that we needed to have a technician come out and fix the problem. After arguing for hours with them calling back and forth I was promised by one of their representatives that somebody would come out today and fix the problem. I was told to expect a call within a hour to be told the time the tech would arrive. They called alright and made my sick husband crawl on the floor again knowing full well that he is disabled and cannot do this. I even was promised by the so called representive that this would not happen. Guess what it did and this was all they did. Nobody came out to my house to fix my problem. Instead they tried to talk me in to wait to Thursday, which is impossible for me since I watch the traffic reports before I leave the house in the am since I have to drive to Atlanta and sometimes farther to just go to my job. I need to be informed and this is the only way to obtain this information as well as information on weather not to talk about that after a hard day at work I relax in front of the TV. This is of course not possible due to the incompetence of the Direct TV installers who did not set the Satelite up right and then the incompetence of all the representatives who answer the phone including supervisors. We are paying for service we are not receiving as wellbeing deprived of our oliest form of entertainment and don't even had bad weather etc to cause the outage. The installers not interested to come to Tayorsville unless they have nothing better to do. Don't forget I have the service for not even 2 month and it is not working. When I first signed back up with them they made me all kind of promises which made me leave Dish. I was not told installers would refuse to come out here, because when I first set the services up I set the appointment up for a Friday which would have given me plenty of time to cancel Dish etc, but they played on my husband and called him on Thursday and asked could they come on Thursday. Trying to be nice he agreed. I should have know right then and there something is wrong. Why would I have to make a appointment if I wanted it done on a different day. Then the installer who came had the worst attitude ever. They are nice and make all the promises in the world until you sign up and the nothing. This is unacceptable and I wish to be able to find a Lawyer who will file perhaps a call action law suit or just a regular law suit against Direct TV, because Consumers like me need to be protected. We have rights too. They should not make false promises and the have subcontractors who don't want to do the job and to lazy to come to places where they messed people up previously with not setting equipment up properly and or using faulty equipment to begin with and then refusing to come out here and make it right. I would not be so upset if they just said ok we got cought lying and we will refund your money let you out of the contract and you can go with somebody else. They force me to stay in a contract which was made between I and them with them using false information using practices like not telling people that installers have no interest in coming out here etc. This is calling for a good lawyer. Give people the right information to begin with and don't coax them in a contract with false promises. Also have your installers be more friendly and customer oriented as well as trained well. Everybody I called ther made me repeat everything which was said at least 3-5 times in order to trip as done by the police if they suspect somebody lying, because people are unable to tell the same story 3+ times without it changing, but since there was nothing to lie about I had told the same story over and over like a idiot. They treated me like a incompetent lier and I would tell everybody to read reviews before they sign up with anybody and surly stay away from Direct TV. Signing up with them was the worst decision I made in a long time. Never ever again. Can't wait to get out. Any suggestions what to do???



mangus35 says: (3 years ago)
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Well, we originally had Comcast before we moved. We weren't extremely satisfied with them so we decided to try out direct tv when we bought our new home. I called and spoke with their sales person and he asked about my internet. I told him I did not have internet and did not intend on getting it. He told me that was absolutely no problem at all and then continued to sell me on how great the on demand feature is. Well when the tech showed up to hook up our equipment, to my surprise he asks where my internet is. I tell him we don't have it and he says well that's a problem because now you cant use on demand or watch any movies or any of the other features requiring internet. So we give in an get internet. Well no matter what on demand still never works and we're constantly being disconnected, movies don't load, and it just shuts off if we do get a movie or show to start. We were also told we had 30 days to decide if we wanted to keep direct tv or not. So today we call to cancel and they do nothing but fight with us even after we explain everything. We were also told now that we did not have 30 days but instead only 24 hours to decide. That's kind of tough to decide when we didn't even have internet at first. Now they want to charge us almost $500 to cancel and on top of it told me its my problem to get the dish off of my roof now. They're all scam artists and liars. I cant believe places like this actually get business from anyone.



iam1darksoul says: (4 years ago)
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I was given a price for a bundle on 12/10/13,after paying the deposit i was shuttled to their affiliate comp. ATT for bundle service. Was told I had to pay ANOTHER deposit as well as the home phone service (that i thought in paid for in the initial deposit) wasn't available. I decided on cancelling the whole mess and asked for a refund of my first deposit.I was told it would take up to 5 days. i later checked my statement and found not only did they chargec me the first deposit, but an additional deposit (to ATT) as well as the first payment.(done without my card number or authorization!) I contacted direct tv on 12/11/13 to dispute the billing ans was told i had to contact ATT. I did and they had no record of pulling the deposit but after careful review was established that the direct tv "agent" had authorized the deposit without my say so..I have made over TEN hours of calls over the last 6 days to no avail.I have filed a dispute claim with direct tv with no results. I have currently secured a lawyer to settle this.. as of 12/18/13 (6 days after the initial cancellation)I have still not seen my refund.. i would NEVER recommend ANYONE use this company! They are nothing more than a den of liars and thieves!!!



doomday515 says: (4 years ago)
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Directv told my family that they would bundle up on a new thing for the system and said all the movie channels and Sunday ticket would be free with no extra cost at all and that great stuff then the family's bills are usually 139.00 then now sense they gave us all this "free" channels and packages and everything now are bill is up to 264.89 which is ridiculous because they added up everything on which was supposed to be free so now they said they will take everything off the next bill and well after everything is over with the free channels i think it is time for us and the family to switch to a different thing because this isn't the only time they have done this to us and i think its pathetic that they screw around with us over this so now i think Directv is one of the worst satellite TV programs out their i feel sorry for whoever has to stick with it and including the customer support they are just as stupid as what we are going through because they think they know everything and wont listen to a dime on what we the customer's are trying to tell them so hopefully after reading this it might change a whole new deal on peoples minds and options on directv like it has done with me and my family never again will i have it in my house id rather have medicom tv now instead of Directv



seriously0 says: (4 years ago)
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I signed on with DirectTV a month ago at a Best Buy store where a representative approached me to offer a chance to switch. They said I had free movie channels for 90 days and I was eligible for a gift card rebate with Best Buy. First, I receive a bill for more that I agreed to. I called to clear this up. Then a postcard that I did not quafify for the gift card. I called 800-508-1232, 800-531-5000 & 888-333-7975 where again they were going to transfer me, I asked for a supervisor and was told someone would call me back today or tomorrow. I was told I was not eligible for the gift card because it was outside the time to sign up, the other guy said it was the Best Buy store that did not honor this rebate. Wow, great excuses so I was provided false advertisement. Lmao I have never in my life had to deal with the worst Customer Service ever. These people DO NOT KNOW what they are doing. Not even the supervisor had time to resolve the issue. I am assuming they were on the phone with other complains as I see here must be enormous. Wow!!



DownWithDirec says: (4 years ago)
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TERRIBLE! We have had DirecTV for 5 months and they are charging $231 to come out and do 20 min worth of work since we moved so early on in our contract. I talked to a supervisor and they were even absolutely NO help! Just kept telling me that "since I was a new customer they could not do less then $231." She even acted like they were doing me a favor by giving a "discount" from the actual $500 installation fee! WHAT! Who in their right mind can justify $500 for 20 min worth of work! This company is a bunch of crooks and would never recommend them to ANYONE! they would probably charge you $100 to refer a friend instead of give. DO NOT GET DIRECTV! EVER!



Llthomas04 says: (4 years ago)
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Wow, now I see why the threat of writing a complaint and canceling service had no affect on the representative at directv. DO NOT deal with them!!! Not only do they treat customers terrible once your under contract but they are crooks!!!! Moving 1 mile down the road and they want 180.00 to move the service. They would rather lose the customer. Wish the CEO's of this company would go on "undercover boss" what they could learn!



kaarle says: (4 years ago)
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NEVER USE DIRECT TV!!! I ordered the "Genie" which they advertise for $39.00 and even quote this over the phone. When you get your bills they are well over $150!!!! They even tell you when they sign you up there is no contract and can cancel at any point in time. I called to cancel since they did NOT follow the quote they gave me. I asked for a manager to call me on 4 seporate occations and the last manager even confirmed no one made an attempt to contact me!! They then told me it would cost $450 to cancel my service and they sent me a contract, which they never did nor did I sign! I disputed this amount and they automatically took the amount out of my account! I have filed with the Better Business Bureau and recommend every one does the same! Crooked business and will scam you out of hundreds of dollars!



kaarle says: (4 years ago)
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NEVER USE DIRECT TV!!! I ordered the "Genie" which they advertise for $39.00 and even quote this over the phone. When you get your bills they are well over $150!!!! They even tell you when they sign you up there is no contract and can cancel at any point in time. I called to cancel since they did NOT follow the quote they gave me. I asked for a manager to call me on 4 seporate occations and the last manager even confirmed no one made an attempt to contact me!! They then told me it would cost $450 to cancel my service and they sent me a contract, which they never did nor did I sign! I disputed this amount and they automatically took the amount out of my account! I have filed with the Better Business Bureau and recommend every one does the same! Crooked business and will scam you out of hundreds of dollars!



DaveTony says: (4 years ago)
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I began a two year contract with Directv (Dtv) in December of 2010 & also established shared billing with the telephone service provider in the area, AT&T. In November 2012, I contacted Dtv to inform them that I was moving to a new residence at the end of December, and that I wanted to reduce my service to a minimum of programming for the remainder of my contract. I also asked about the best timing for discontinuing the service at the old address, explaining that I would make my move over the month of December, and finally be staying at the new address in January 2013. The Dtv representitive told me that my contract would be completed by the 3rd week of December (after I prompter her by saying that I would be a free agent before the end of the year), and after that, I could get any promotional offer for discounts or bundling that new customers could get.
I then visited the Verizon (telephone service provider for my new address) through their website, and received an offer for a phone, internet, and Dtv bundle for $113.00 after the installation, shipping, handling, equipment purchase, tax, and fees (O.K., pretty normal set of junk fees). I was offered the same programming I had enjoyed for the past two years for about $45 less (overall with the phone and internet) than I had been paying with this new Verizon bundle, I was stoked!
I ordered the Verizon bundle the last week of December and the phone and internet was ready and working by the 28th, and Verizon said that the Dtv installer would contact me between the then and the 1st week of January to get the dish and boxes installed. On the 3rd, I contacted Verizon, and asked about the Dtv install, and after some time on hold, I was told that the Dtv part of the order had been canceled, and after another longer hold I was told that because I was already a Dtv customer, the bundle offer was not valid for me and to seek out a TV provider on my own. Several days and attempts later, I got the Verizon and Dtv folks on a conference call ( I know, I was amazed) and after a lot of discussion, it was determined that AT&T has some kind of hold on me through the shared billing.
So, here I am, a free agent (redundantly) wihout a contract with Dtv, effectively a new customer at a new address, and I am denied promotional discounts due to an association with a 3rd party contracted with Dtv to process billing for them.
I have enjoyed the filleting the whiners get at this post, and would hope for no less if anyone thinks that I am wrong for being convinced that I have highly likely cause for seeking damages from either AT&T of Dtv or both. Hit me with your best shot!



penny298 says: (4 years ago)
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We have had directtv for about four years now and have very little to complain about. We are an elderly couple who Extremely enjoy The Game Channel. We find ourselves staying up til all hours of the night playing slingo and other games. It will be dearly missed in our household. I hope directtv will reconsider canceling this channel. Let us be the first to know if you reinstate it. :(



sylva1970 says: (4 years ago)
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I just got my bill for March and it went up $3.00 and my sales tax doubled. I'm tired of paying for so many infomercial - shopping channels. I now have 3 QVC channels - 70 - 275 - 317 - so I'm paying for so many channels but I have 3 of the same one.



nyankniciants says: (4 years ago)
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All lies from the beginning all the salesman wanted is to get your credit card number as fast as they can.
How can this business exist, I will never stop finding places on the internet to give them bad reviews and I will tell everyone that i know to stay away from DirectTV.
It's a rewarding feeling to help other people it feels like I have a duty now, I can't let other people spend their hard earned money to waste and make these thief and scammers' fattened and victimized more people.



stadyedie says: (4 years ago)
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Worst customer service I have encounter
November 23 2013 DIRECTV installer of this company broke one of my windows on my house Jess LA Croix told me he had broken shatter with his lather up that point Honesty from this employee was fine Then when he gave the phone number for the complain department it took me about three weeks for getting in touch finally it very interesting A letter was send to my address stating I had to take picture reappraisal of damage done to the window 2/12/2013 I call to resolve the issue to no avail I pleaded with then to listen carefully of what my problems were just got out of the hospital pneumonia they still insist that I follow there protocol because it was to expensive for then to take pictures of damage find a Setubal to take care of this problem The weather in Cleveland has not cooperate cold and windy even suggested that the technician could take picture gong backwards again tried to repid what I I should do to get window repair instead saying we will getter done our self what accompany with terrible customer servisee



thulse says: (4 years ago)
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I an a senior citizen who has been charged hundreds of dollars to my credit card with out justification! 3 times in one day!

I have tryed my hardest to resolve this madder but in the last two days I have been on the phone with your company for over 8 hours talked to 14 people 3 supervisors been hung up on 8 times been lied to cheated and been treated like a dirt bag. I cant believe you get away with treating your customers like this. when I get done here I am setting up as many web sites that I can telling the world about your services and how you treat your customer's! I will post all of the prof I have (which means nothing to you) I will post on all of my blog's all over face book, I am going to start a tweeter account with the name of directvripeoff@tweeter.com and any were else I can find!! If you don't care then nether no I!! believe me when I say I don't give in to intimation like this!! I will get even I know you might teach your employees that lying and cheating people is what your company is all about!! But when I get done with you it will be posted for the world to see! in the morning I will be posting to all of my Masonic groups, ,AARP , www.seniorjournal.com,Alliance for Retired Americans,National Senior Citizens Law Center advocates, American Society on Aging, International Council on Active Aging ,National Council on the Aging (NCOA), National Council of Senior Citizens,Retirement Net ,Savvy Senior.org, This is just what I am doing in the first day! If I can spend 8 hours on the phone with your company and get no were. I can spend 8 hrs a day on the internet telling my story. I have lots of time on my hands and like to stay bissy. now I have a reson. I am so upset I feel like I might have a stroke! That will be on you.I will be very surprised if I hear from you! Any company that treats there customers like this most not have someone in charge that cares! It is very sad when this is the way you treat senior citizen customers!



PowWowSimple says: (5 years ago)
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Is there anyone out there listening to us victims of our complaints? I think the State Attorney General should look into Direct TV's practices.
They say we should read the fine print. Rightly so, but when you are talking about a person's bank account or credit card, this type information should be spoken to potential customer.
I consider this illegal unless you were made verbally aware at the time of accepting the terms.
When the conditions which they deem important, they read to you for acceptance, they fail to mention something so "mundane and unimportant" as money or bill payment for services or your credit being maxed out or your account is thrown into "NSF" mode.
Where do we need to start? DirectTV is literally robbing its customers.



Maynard503 says: (5 years ago)
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In Portland Oregon we cannot get Oregon Duck Football Games and are unable to get Portland Trail Blazers basketball... we did not know this before we signed with tem and now we are stuck in a contract... DO NOT BUY this service as many chennels which comcast offers are extra. They won't let us out of our contract so I am stuck having to travel to see games.



jimforbes says: (5 years ago)
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When is Direct TV going to carry PAC 12 Channel?



ronw says: (5 years ago)
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where is pac 12 sports ?????????????????? dish solved the problem why don't you



chase1 says: (5 years ago)
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YOU DO NOT WANT DIRECT TV, IT IS THE WORSE, FIRST OF ALL IF SOMETHING HAPPENS TO YOUR BOX, YOU HAVE TO PURCHASE ANOTHER ONE. I THOUGHT IT WAS RENTED,BUT NO SIR BUDDY,HAD TO BUY A NEW ONE FOR MY DAUGHTER'S ROOM. SECOND THING IS, IF YOU PAY WITH A DEBIT CARD FROM YOUR BANK R A CHECK FROM YOUR BANK, THEY WILL GO IN YOUR ACCOUNT AND GET THEIR MONEY, HONEY AND THERE ISNOT A THING YOU CAN DO ABOUT IT. THAT COMPANY STINKS, STICKTO CABLE IT MAY GET HIGH SOME TIMES IF YOU NEED TOO MUCH, BUT SERVICE IS SO MUCH BRTTER, AND THEY DONT STEAL YOUR MONEY!!!!!!



kaja1022 says: (5 years ago)
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I have been a Direct member for 6 years. Over the last several years the service has gotten worse and prices have steadily climbed. It got to the point that over half of my channels where not coming in and was told it would cost $100 to move my dish.I finally had enough and cancelled my service and told them to send my final bill. Now the person I talked to while closing my account told me I would recieve my final bill and have time to pay my bill. They took money out BEFORE I even recieved my final bill, they took $45 which happened to over draw my account. when I called them they said there was nothing they could do and was informed I had had plenty of time to pay(I still haven't recieved my bill). So I asked how much I still owed and was told $139.76. I made the payment Friday,October 5, 2012. As I'm making my payment online I notice that there was an additional charge of $63.71 on my bill. I paid $140.00 and called them again. The guy I spoke to said that it was PPV charges from 2010. I spent an hour on the phone and was finally told that it would be taken off and I would have a zero balance. I asked if he was sure and that my account wouldn't be charged again. he assured me that it was taken care of. I just checked my account this morning and saw where they withdrew the $63.71. I tried calling and was told that once my account was closed they couldn't refund any money, so I asked for a supervisor. After a hour on the phone the supervisor finally got on the phone and said they were valid charges for PPV from 2007. I was I thought I was told 2010. He said no it was from 2007 and that I would not be refunded my money. When I asked to speak to someone above him, he says "there is no one above the supervisor" and hangs up. So frustrated!!!! How can they get away with stealing people's hard earned money???



Bcamry02 says: (5 years ago)
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I am so mad at direct tv.. They scam artist poor customers service. I was hung on, transferred all around. Charged for NFL ticket that we always have them post on our account NEVER ADD NFL ticket. Was told we had credit on previous account. Now they say we actually owed them, and they applied credit to old balance. Bull Crap. They STOLE my money!!!!!



ihatedirecttv89 says: (5 years ago)
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I just hate how direct tv reel you in with their packages. First they promise that you will pay a flat rate pay for one year, then they say they need a credit or debit card on file that way they can pull the money off every month. Now the for the first three months were cool they lived up to the promise of a flat rate pay ( which in this case was 29.95), then all of a sudden the fourth month rolls around and my bill goes up to fifty, then fifty became sevnty, and so on until eventually it reached one-hundred and twenty. So just now i was flipping through the channels and i notice how sorry as direct tv is constantly comparing their uck butt ass prices to dish network, can you believe they hd the nerve to talk about how dish network raised thier prices after three months? Its bullshit reality check direct tv and all you sorry ass money hungry trick representatives, FIX YOUR OWN PRICES BEFORE YOU START TRYING TO GLORIFY YOURSELVES AS BEING BETTER THAN ANY OTHER CABLE COMPANY, THE TRUTH IS YOU MOTHERFUCKAS SUCK. And i sure cant wait til my contract is up with you BITCHES. Its a damn shame how direct tv trick people into low prices and then lock them into a two year contract. Get your SHIT together dirct tv.



likamytv says: (5 years ago)
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:mad:After 2 years of Direct TV They have Screwed Their Customers out of Millions of Dollars :( and will continue to do so I am going to contact the News try to Post as much as I can Its not Fair to the Direct TV Customers. I ended my ordeal with Direct TV and was told to Just turn in Boxes and My account would be Clear Come to find out They added Bogus Charges and now I owe which I shouldnt owe at all If your a Direct TV Custiomer I will Pray for you all. No one should have to deal with the undue stress that Direct TV causes please evaluate your Bills Carefully I know in my heart that this company is not right. One more thing never give them your card number they will Take your money without notice or approval



eddieb96 says: (5 years ago)
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HORRIBLE HORRIBLE HORRIBLE
I got a co worker to switch to direct TV after I told him about how cheap and awesome direct TV was or I thought it was. So the refer a friend sounded awesome he gave them my info and about a week or so later magically the information is not in the system so not only did we get lied to we are both stuck with these direct TV for 2 years and don't have a clue what we will be charged month to month. Customer service is just flat outrude and could care less about the customer just wants to get off the phone as soon as possible. I don't know how a company can be in service for this long treating customers the way they do



78colorado says: (5 years ago)
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DO NOT EVER GET DIRECTV!!!

We've been loyal customers for years. I used to be someone who would rave over directv and tell them not to use anything else. Well recently we fell on real hard times. Both my husband and I had lost our jobs and had no money whatsoever. We couldn't pay the bill so they cancelled the service. Now 2 months later without having service at all from them they have overdrawn our account over $300. I contacted my cousin-in-law cause she is a at home tech person for directv. She told me to call billing. I did the service was closed for the day. I told her this and she said it doesn't close til 1am. So it was like what utter bull. Then she's proceeding to tell me all the bs on the agreement and how they used the cc attached to our account. I was like we didn't have a cc attached to our account. So basically they took whatever cc well acutally our debit card that we had paid the bill with in the past and attached the payment without prior notice and without autorization. I'm so furious because I wasn't trying to avoid the bill it's just we've had no money and what little we've gotten from selling things has gone to buying diapers and wipes and food for our baby and other child. I was actually happy because I just got hired at a new job a few days ago and start this week, and now I get to go into this job with our account over drawn, nothing of any real value left to sell to even come up with $300 to cover the cost, and not knowing when my pay periods will be, so yeah nice big F YOU came from them today.

See I never used local cable because I didn't think they had the extra cartoon channels, etc like directv did. Well I just added internet services last week from the local cable company because my husband had finally gotten a job and got his first paycheck. I decided to just add the cable service for tv too because I wanted to be able to watch the olympics. I was between directv and the local cable, but decided to call the local cable to see what deals they had. Let's just say I'm super Happy with the local cable company not only do they have the extra channels, but they have on demand, we have the hd channels and love 'em. I've been catching up on some shows I've missed, etc. We will never ever go back to directv. They are simply awful, we paid for so many channels we never watched, etc. I also love the fact that the local cable still has all the channels that directv just screwed it's customers out of. Their excuse cause they didn't want to charge their customers extra because the networks wanted more money. Yeah like that makes sense. Let's drop 25 channels and still charge customers the same price eventhough they no longer have access to those channels. It doesn't really surprise me. I've been trying for months to get into their at home techs so I could work and provide for my family and be home with my kids. All my equipment passed their tests. Well they won't hire me saying I'm not qualified to do the job eventhough they have training. So I'm not qualified but someone who's not worked in 20+ years or who was retired but can't afford to live on social security and can't use a computer well is? That's who they mostly hire is elderly people who don't know how to use a computer. Most of the calls in to tech are to someone's home eventhough they're supposed to pretend they're in a office. Well I'm glad you didn't want to hire someone who does have some experience and definately knows how to use a computer, type, and has done customer service and sales as a call center rep before. So glad cause I'm going into a much better job in my opinion and directv is just gonna continue to lose customers because they hire inexperienced elderly people to try and solve problems, and yeah generally I think they have only probably 1 in 1000 workers that truly do care about us the customers. My cousin-in-law included as one of the good ones. Regardless as what most people have made for comments on here run the hell away from directv don't walk.



deemobee85 says: (5 years ago)
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Will my price be adjusted if you decide to delete some channels?



deemobee85 says: (5 years ago)
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I received a message across my tv screen saying 25 channels were going to be dropped. Is there going to be a price adjustment? & why are there so many B S channels that people don't even watch? There can be one particular channel you like and have to upgrade to a totally different package!!! That is a total ripoff!!! :( If I wasn't ini contrac



artkit says: (5 years ago)
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HATE IT...HATE IT...
After receiving a promo in the local newspaper, we inquired about having direct installed. one thing that was very important to us was the availability of at least one Boston station, which we'd heard were unavailable in our market. After conversations with customer reps we were told that if we subscribed, we'd not only get one Boston station but we'd be receiving two of them as part of our channel line up. It wasn't until installation was complete that we were receiving no signal no from either Boston channel as promised and another call to Direct informed us that both customer reps we'd spoken to earlier were mistaken, there are no Boston channels available in our area.
The following day I discovered that the installation tech hadn't programmed one of my remotes so i called to have him come back and take care of it only to be told that direct doesn't send service people to do the, she'd have to help me over the phone, which i declined. My feeling was that it's not a service call because the installation was never completed by the installer and he should come back and program the remote as part of the installation process as it had been explained.
I'm now considering cancelling my service and having everything removed and going back to cable which in over 35 years, I've never had a problem with..........



artkit says: (5 years ago)
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HATE IT...HATE IT...
After receiving a promo in the local newspaper, we inquired about having direct installed. one thing that was very important to us was the availability of at least one Boston station, which we'd heard were unavailable in our market. After conversations with customer reps we were told that if we subscribed, we'd not only get one Boston station but we'd be receiving two of them as part of our channel line up. It wasn't until installation was complete that we were receiving no signal no from either Boston channel as promised and another call to Direct informed us that both customer reps we'd spoken to earlier were mistaken, there are no Boston channels available in our area.
The following day I discovered that the installation tech hadn't programmed one of my remotes so i called to have him come back and take care of it only to be told that direct doesn't send service people to do the, she'd have to help me over the phone, which i declined. My feeling was that it's not a service call because the installation was never completed by the installer and he should come back and program the remote as part of the installation process as it had been explained.
I'm now considering cancelling my service and having everything removed and going back to cable which in over 35 years, I've never had a problem with..........



happyinNC says: (5 years ago)
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After a bad day, calling direct tv was not what I wanted to do. We had been over charged and in need of a new rate. Although we didn't qualify for the promotion b/c it is for new customers only, Dominique (the agent) was awesome! She credited us for the HBO we had cancelled and been charged for and she got our monthly bill rate down $20. All in all she helped knock $40 off the monthly bill. We were ready to go to Dish but she saved us :). The gentleman we spoke to before her had a great personality and was helpful as well. Great experience!!



cheapnewcaps says: (5 years ago)
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badtraci says: (5 years ago)
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I am a new customer to Direct TV and am already regretting my decision. When I first spoke to a employee on the phone one of the things I wanted to make sure you had was on demand, which I was told you did, at no time was I told you had to have a high definition box to receive it. When I called last week I asked about it and the credit for being a auto pay customer and was told now that I am a customer I could not get the credit. Had I been told up front about needing the box and that with the auto pay credit it would of not really cost me any more I of course would of gotten it. I have several neighbors that were thinking about switching to Direct TV but I will now not be recommending they do so. I just wish I would of been informed in the first place, I was told I was going to
get a service now that I don't!! D tv did get back with me and said they were sorry but could not change anything!



todays1 says: (5 years ago)
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Direct TV is a great company. Good customer service, Very heplful with any questions I have ever requested. My signal is usually very good. Thanks a satisfied customer in Texas.



ldwh says: (5 years ago)
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I have had direct tv for a long time and recently upgraded and of course had to sign a new contract. I regreted doing this immediately as I had to call several times when my cable went out. They actually had a 7 day repair window - can't believe that. I was also told on two occassions that I would get a credit but never did. Now, I am moving - the people that I am moving in with already have cable provider - and DTV is trying to charge me to disconnect. This move wasn't planned at the time I upgraded and I am not going to take direct tv into a home that already has cable. I need to get to someone at Direct TV to waive this. Their service is horrible and i would never ever use them again nor recommend them.



shaker says: (5 years ago)
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The installers must be paid by the number of jobs thjey do in a day. They run the cables the quickest way they can like punching a hole in the ceiling closet and dropping the cable or by drilling thru your floor when DISH ran the cables inside of the wall. I recommend DISH network for installation practices.



Buccfan305 says: (5 years ago)
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Directv has F&%$ED me out of THOUSANDS of dollars over the past 10 years. I wouldn't recommend them to Osama Bin Ladin. I just hope that the NFL will offer there Sunday Ticket package to other cable providers. that the only reason i put up with their crap for so long. I recently concelled my service because you pay hundreds of dollars for a bunch of channels you don't even watch.my bill was $180 a month and i have absolutly no movie channels. What a freakin rip off. F%&K Dierctv!!!!!!!!!!!!!



natoyam says: (6 years ago)
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My problems with this company are similar to the ones above.
At first it started out with a "promotion" deal that they offer and it doesn't automotically come off when the promotion is over and you are responsible with charges you are not aware of.
Next, I decided to change the way I was paying from switching from my debit account to credit card and they changed the date the automoatic transaction was to be made and AGAIN did not inform me and refused to refund my account even though the error was theirs.
Then, I received a bill that had been increased by $10 because I no longer wanted automatic payments taken from my account because they screwed me over before.
I am cancelling. I would rather spend my dollars to be free of that lousy company even if it means I am without cable. No company should take advantage of their consumers this way. I cannot believe they are still in business.
Also, their connection always goes out any time it rains or there is bad weather present.
DirecTV is the absolute worst compnay I have EVER dealt with.
I would NOT recommend them to anyone!



bryanwhitehead says: (6 years ago)
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I recently moved from Texas to Arkansas and decided to leave Dish and try Direct TV, my main reason was to get NFL Sunday ticket. We were lead to belive that new customers received this free for the 2011 season. We planned the move months in advance, and were told by the Direct TV sales people to order the installation as early to ensure we would get the date we needed after move we moved in. I was even assured by the installers that I would get the NFL Sunday ticket when the football season started. I was also ensured that I would be able to pause a show in one room and continue it in another room. The service was hooked up on July 27th. I have been out of town since the 2011 football season began and could not wait to watch the football games at my house this Sunday. Well guess what not only can I not pause a show in the living rom and watch it in the den, I can not pause any show in any room but the living room. The other three receivers are about as useful as a cable box. But here is the kicker no NFL Sunday ticket....When I called the customer service people(who by the way do not understand the meaning of customer service) they were rude, uncareing, and would not listen to my complaint at all. After talking to serveral people here is what they say- The NFL Sunday ticket offer did not start untill August 1ST, THATS 4 DAYS AFTER THEY INSTALLED MY SERVICE if I had know that I would have waited the 4 days. After I said that they said it would not have mattered since I scheduled the install in June. at thier urging to secure the installation. Additionally the phone number I was given when I moved here was tied to another account so when I called to make a payment using the automated service a gave my home phone number as instructed they applied my payment to a old account, and then had to nerve to demand payment from me before I could voice my concern about not receiving the Sunday ticket. When I told them I had already made a payment they pretty much called me a liar. This is the worst I have ever been treated as a customer. As soon as my contract is up I will do with out TV before I continue one day past the 2 years they tricked me into. After nearly 2 hours on the phone with them today I was insulted by every one of the people I talked to.

I will dedicate my life to telling anyone who will listen how sorry Direct TV is, and how little they care about thier customers.

Bryan Whitehead
Texarkana, AR




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