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  • Great Service, but still has a few flaws

    My parents had Direct TV while I was growing up, and lets just say, I missed it when i didn't have it. I am very glad to have direct TV again, and their promotional pricing is great (granted i know it will increase at the end of the year) I do think they could improve a few things, such as having a way to cancel these dumb Stars/Cinemax/Showtime/HBO stuff without talking to someone. They have an X Button online, which tells me to call their phone. I call it, get an automated system that makes it sound like I can cancel them, but then they wind up telling me i have to talk to a... More...
    Culvey's Picture   Culvey    0 Comments   Comments
  • billing explanation

    Directv account #11503887 HANS HUB location: 119 CEDAR DR., KETCHUM, ID 83340 billing period 01/06/15 to 02/05/15 and 02/06/15 to 03/05/15 I disagree with your billing - I need explanation of billing. Please respond in writing to my letter to DIRECTV, P.O. BOX 6550, GREENWOOD VILLAGE, CO 80155, dated 3/9/15. Hans Hub More...
    HANSHUB's Picture   HANSHUB    0 Comments   Comments
  • television repair.

    i have been a loyal customer for several years paying way to much money. my wife recently added protection policy to protect all of our entertainment equiptment with an accidental damage waiver well as luck would have it just bumped into the tv and it started to act crazy she then called to see about getting it repaired and was told it was not covered unbelievable. i am very upset we have been a loyal customer for several years and to be treated like this is wrong if i had to replace this tv it would only be about $400.00 a drop in the bucket after all the years of paying well over a... More...
    (Cable TV)
    khalliburton's Picture   khalliburton    0 Comments   Comments
  • DIRECTV Technician, Justin

    I live in a townhouse in Cullman, AL 35055. I lost my Charter Internet connection at around 2pm yesterday because the Charter technician unplugged the wrong cable (again). Charter Customer Service said it would be two days before someone could look at it. At about 5pm, a DIRECTV technician named Justin came by to help a neighbor, and I told him my problem. I'm not even a DIRECTV customer, but he happily took the time to figure out which wire belonged to my apartment and fixed my issue. Thanks, Justin! More...
    jrcrown's Picture   jrcrown    0 Comments   Comments
  • Now payng two satellite TV bills

    28-Feb-15 In December I was talked into trying DirecTv by a young woman representing ClearSat-Washington state (she was going door-to-door with another young man). I asked her about switching from Dish Network, to which she replied %u201CWe%u2019ll take care of that%u201D! The point is-we are now being charged two bills every month and HughesNet wants $600 for no payments to Dish. To top it off, the installer removed the Dish unit without asking!!! John H. and Shirley S. Willows, CA More...
    (Cable TV)
    pxl8tr's Picture   pxl8tr    0 Comments   Comments
  • Cancelling service

    Today I spent much time and talked to 3-4 people before getting answer. I was told when we took out service that they would require all receivers returned if we ever disconnected. Last week I called to disconnect and was told that they would send boxes for 4 receivers and if I didn't send them back quickly with remotes and any wiring they would charge my credit card for any not returned. They sent one box for one receiver! Today when I talked to the 3/4 people on the phone after getting to supervisor I was told they didn't want nor would they take 3 of the receivers back.... More...
    (Cable TV)
    just's Picture   just    0 Comments   Comments
  • DirecTV won't let me cancel without paying up front

    So when they couldn't discount my package to what I first signed up for my options became: %u2022 Pay $180 for early cancelation (canceling because I can't afford monthly) %u2022 Pay $60/month for the 29.99/monthly service because I got talked into the "HD advanced box" when I first signed up because it was cheaper than the regular box (I don't even have HD tv!!!) %u2022 Pay $29.99/month for the basic package BUT extend my service for another year because I'm changing equipment. This sucks - MY FAULT for not paying attention when I first signed up. DO NOT... More...
    (Cable TV)
    janderss03's Picture   janderss03    0 Comments   Comments
  • Direct TV customer complaint

    Horrible Company. Today 2/20/15 at approx. 12:40 P.M. I called to pay my bill by phone. I told the person I spoke to that I wished to pay my bill & she said she would transfer me, but at that point she began to give me a sales pitch about purchasing an equipment maintenance plan. I told her I was not interested & asked that she please transfer me, she said okay & then again went into her sales pitch. Again I asked that I please be transferred. This went for several more attempts on her behalf & then I was told she could not transfer me. I then asked for her name or... More...
    (Cable TV)
    Lavon's Picture   Lavon    0 Comments   Comments
  • Upgrade of DVR equiptment

    We just got off the phone with a DirecTV representative named Carrie, employee # 100815893. She is a great person to have working for you. Her manners, her helpfulness, her knowledge, and her personality should make her one of your valued employees. She was a pleasure to talk to and made us smile numerous times. (that in itself is something you want all your customers to do). She deserves a raise in our books.. THANK YOU CARRIE.. We greatly appreciate her help, her knowledge, and her suggestions. More...
    (Cable TV)
    PlatinumKyss's Picture   PlatinumKyss    0 Comments   Comments
  • ABC- negotiations

    I currently have no ABC for zip code 52002. I've dealt with this before with Dish Network but only for less than a week, I move to Direct TV due to this and now it's been since Jan. 6 and we are still without. I am ready to switch again unless something gets changed. I would say about 90 percent of my interest is this station due to programming and the local news. I would gladly appreciate some honest news promptly. I will be sending the same message to my local ABC (Kcrg) station. Thanks More...
    AaronMetz's Picture   AaronMetz    0 Comments   Comments
  • Worst company ever. I miss my Brighthouse!

    I had to switch to Direct TV due to a new contract with my apartment complex. The channels in the "basic package" are all religious channels, and home shopping channels. NOTHING that was in the Brighthouse basic package. I'm literally insulted by the garbage that is included, so I chose to upgrade to continue watching the shows I was used to. On demand doesn't work at all unless I have crazy fast internet, the signal gets lost every time it rains... just absolutely horrible. In today's day and age horrible companies like this shouldn't even exist. I've... More...
    (Cable TV)
  • Direct TV Cable Customer Service & Refund

    TERRIBLE. They over charged us for our cycle and they owe us $70 and still have not received it. Have been dealing with this since November 2014. Was promise to have it by December 17th then the 28th then the beginning of January. They keep giving us the ring around and saying that it was processed then we would call back and they said it wasn't processed and its absolutely ridiculous. We will NEVER go back to them. Now they are telling us we have to write on DIRECT TV FEEDBACK just to wait to see if we get a call from someone like an account manager for closed accounts to see how they... More...
    (Cable TV)
  • Pay agreement not honored

    Made a payment agreement plus made a payment, next payment was to be made within a week and half. Agent got the proper permissions for agreement, guaranteed my service until the next payment due date agreed upon. The very next day they discontinue service, stating that they had the right to change the payment agreement without notice. Not only that they added more fees to my bill. I told them if they would not honor the agreement then to forget my service permanently. The agent then proceeded to tell me that they would charge any cards I had used in the past or checking account... More...
    castlegate's Picture   castlegate    0 Comments   Comments
  • Directv- billing discrepancy

    Account # 68854155 On 1/8/2015 I called a Direct TV rep. (#100273806) due to the verbal information given to me on 1/7/2015 by another Direct TV rep. As I understand and was advised on 1/7/2015 my balance owed to Direct TV is zero, disregard billing sent on statement date of 1/5/2015 for $51.23 also at my request service will be discontinued from 12/28/2014 until May 1, 2015. Please send me an email confirming this conversation. More...
    diana5247's Picture   diana5247    0 Comments   Comments
  • Supervisor was very Rude

    A duplicate account was added on to my father's account, which seemed to be fraud. After speaking to numerous representatives I asked to speak to a manager because I was told I had to pay the whole balance in which I wasn't going to do! I was transferred to Carwanda (not sure of the spelling, employee ID CMGRANTKO) who was extremely rude and stated since it came up my father's name and social we were responsible for it, I kept explaining to her that the other account isn't his and how were we able to open an account if there was already an outstanding account in his name... More...
    (Cable TV)
    baez0211's Picture   baez0211    0 Comments   Comments
  • Directv terrible customer service

    Terrible costumer service!! I authorized a ONE TIME payment with my bank card, they do have an option for this. And I have used it before in the past. They went ahead the following month and charged my bank card again and I NEVER AUTHORIZED them to do so. I am set up for auto bill pay through another account...for years now. I call and have to explain my complaint to 3 DIFFERENT PEOPLE!! Only to be told from the first guy I should just leave it as is because my bill is up to date. You charged my bank card and I never authorized that!! Get transferred to someone else because no that is not... More...
    SunshineW's Picture   SunshineW    0 Comments   Comments
  • Direct TV Customer Service

    I am fed up with poor customer service. Why is it that everyone can ship things overnight but not Direct TV? I am leaving town and my receiver is broken. Not only can I not watch TV for three days but I cannot program anything while I am gone but they cannot get it to me any sooner. Why even have tech sites when they cannot fix the problem. More...
    (Cable TV)
    Kathydaka's Picture   Kathydaka    0 Comments   Comments
  • Direct charges are out of control

    Direct TV states that they are cheaper then Dish, yes the channel packages are about $10.00 cheaper. BUT Direct TV nickles and dimes you to death. If you want HD $10 a month (Dish was free) oh you want to watch your recorded shows on a different tv in the house that's another $3 a month (Dish is free) oh you have to move and haven't been with Direct for over a year that is going to cost you almost $200 and no we don't do payments on that. I moved my Dish 3 times in one year and was never charged. As soon as I can afford to change back to Dish let me tell you I will. If... More...
    glorya's Picture   glorya    0 Comments   Comments

    For 1 NO ONE speaks ENGLISH this is America people and they will charge you $5.99 and to process a payment and still not process it for you. They have the worst customer service I have ever dealt with in my entire life. Do not expect a paper bill in the mail cause they won't send you one but they will send you coupons and things wanting you to refer a friend I'll reder a friend alright right on to another company. If this was not the only tv provider in my area I would defiantly b me going to another service they disgust me More...
    (Cable TV)
  • Pissed Off and Dissatisfied

    I signed up for Direct TV because I was told that there are thousands of free movies that even comes out before Netflix. It does come out before netflix, but you have to pay for it. Free movies, not really. You have to pay for everything. I also got the Genie receivers for the bedrooms, but it was total trash. The screen freezes a lot and it's a hit or miss. Sometimes it works, but most of the time it doesnt. I keeps logging in and out, poor picture quality and the TV freezes a lot. Absolute garbage and false advertisement. I wouldn't want anyone else to experience this. If you... More...
    (Cable TV)
    hen08ry's Picture   hen08ry    1 Comments   Comments
  • Worst satellite company ever!

    I recently signed up with direct after comparing rates! Direct was much cheaper but has the worst customer service I have ever seen plus they charge you extra any chance they get! I moved with Dish once before they charged me $70 not bad at all.. Direct on the other hand charged me $240 on top of not getting everything completely installed for 3 weeks. I also have a toddler and direct left cords running acrossed my living room! They refused to fix these problems then when I unexpectedly had to come within a month they were gonna charge me another $240, they charged my account the $240... More...
    (Restaurants, Fast Food, Coffee)

    Directv ruined me, took my realestate tax money, with out my permission! After I had made arrangements to pay them. Just because I cancelled with over 20 yrs, (being a customer). I have several overdraft charges, because of their 176.15. Right here at Christmas! I am a disabled Vet. and their withdraw is still showing "Pending" after four days. I am just waiting for them to follow through, I am going to file charges for fraud. (My bank is backing me) and have already been in touch with my Congressman. I will do anything within my means to make sure these Crooks pay! So Go ahead... More...
    blebinse's Picture   blebinse    1 Comments   Comments
  • ssatellite services

    I was recently with DISH Network for over 3 years and I switch to DIRECTV recently and every since I had the service it has been nothing but horrible customer service but I finally reach the right representativ, that really cared about the customer and I just had an awesome experience and I would like to thank her for all her support she definitely make sure that all my needs were met. ID number 100803301 More...
    shaneajohnson's Picture   shaneajohnson    0 Comments   Comments
  • Customer service feedback

    A few weeks ago, i spoke to Matt (employee ID 452672), a tecnical support representative for DIRECTV, with concern that the package that got activated is not what I was told and signed up for from the sales agent. Matt was a true professional showing great manner, patience, understanding and willingness to rectify the situation. T. Tong from Huntington Beach, CA More...
    (Cable TV)
    tbt1234's Picture   tbt1234    0 Comments   Comments

    just by skimming through this page shows how horribly directv is run by the corporate. From my own experience, I've had some Indian lady question me on why do I not check my email for my paperless bill statements. WHY WOULD YOU QUESTION ME IN THE FIRST PLACE? I have my personal reasons for why I had limited access to not be able to check my bill statements. DIRECTV IS SO RUDE AND BASICALLY A FRAUD TO CHARGE EXTRA ON CUSTOMERS BILLINGS!!!! I HOPE THIS COMPANY BURNS TO THE GROUND. More...
    (Cable TV)
    jacklynnD's Picture   jacklynnD    0 Comments   Comments
  • horrible service

    Directv will surely excite you with a very well organized speech on selling a two year contract with the additional free movies for a couple of months. Little do customers know that this is only a fraud for them to charge your account without your say after those months are over. I clearly asked the worker to make sure the movies get canceled when the free trial months are over, but only to find out i was being charged $50 extra. It is unfair for customers to be charged for something they cannot control. When you start a contract with directv with free movie trial it isn't an option... More...
    (Cable TV)
    naomi1988's Picture   naomi1988    0 Comments   Comments
  • Direct TV - false charges

    I had direct TV for sometime when I got sick I had not choice to disconnect my cable. It was well over the contracted time but when I received the final bill it had early termination charges on it as well as charges for $500.00 worth of equipment I had already returned. I cannot get anyone to discuss this with me and now it has been sent to collections. They are harassing me and telling me that the only choice I have is to contact Direct TV to make the updates and I cannot get any resolution. More...
    (Cable TV)
    apking278's Picture   apking278    1 Comments   Comments
  • Awful service

    I don't know where to start, if is not that the phone lines never work, it is that the explanation of the service is confusing or out of nowhere I go from paying 70$ to 160$ plus I don't have the usual channels that I like. I used to complain about Time Warner Cable but you guys make it look like if it is the best service at this time. More...
    (Cable TV)
    Migdoel4's Picture   Migdoel4    0 Comments   Comments
  • compliant

    i have been a loyal custmos since 2012 waas a clint before left and came back i was told that i was going to get bundle with phone bill and internet by sevverla people who work there but never got it i would call every month and they would say the same thing every time i got two difference bill every month so i just went to a nother service and my bill went up evert month that i could not pay this i am on a fix income and they have to stay the same MRS. Margaret Currie More...
    (Legal Services)
    meriee21's Picture   meriee21    0 Comments   Comments
  • Continued issues with billing...and outrageous transfer fees...

    One week after I signed up with Direct TV I had to move to a new house, they charged me almost 200.00 for a transfer in the first week...that is ridiculous, to say the least. Then I have had issue after issue with billing. The last one, their customer service rep was so rude, and talked to me like I was some stupid, and worthless. They never have the same bill amount, on their website, emails, or direct mail. Their website is lacking in technology, because it cant even keep with up real time adjustments. I paid a bill online that said one amount, the next month my bill was way higher... More...
    DAllen's Picture   DAllen    0 Comments   Comments
  • Direct TV changes the rules to their benefit and doesn't care about customers!

    I spend more time dealing with Direct TV and unprofessional customer service reps than I do watching Direct TV. We change our service to Direct TV on July 3, 2014 and started having problems with them on the day the installers came and installed it. I wanted to cancel then but was told I couldn't because they had activated my service..even though it wasn't working and they couldn't get here to fix it for a week. We had signed up for direct debit from our banking account and they send a statement and before you get a chance to review the statement they have already taken... More...
    (Cable TV)
  • cancelation fee

    On July 21 or 22 of 2014 I called direct tv about my bill. I talked to the gentleman for a long perid of time about my bill. I told him I was being charged for Hd which I didn't need for our tv's are 10 years old . He went on to say that he could get me a standard reciver with dvr. that would be cheaper. I told him that I was out of contract. he said this would not affect being in a contract. He did not tell me that with this old type reciver that you could onlyt record and watch that recording on the one Tv. He gave me some other discount for $10.00 for a year to help get the... More...
    directtv's Picture   directtv    0 Comments   Comments
  • Cancellation fee

    I have been a loyal customer with you and had to cancel my account due to a limited income & the death of my spouse. I was told that the total amount I must pay is $276.72 & a total of $218.32 cancellation. I do not have this amount to pay & am hoping you can write off the charge or make payment arrangements for me. My account # is 46157900 & my name is Angela Weaber. Please contact me at 717-926-3527. You can also email me at More...
    (Cable TV)
    Classygirl's Picture   Classygirl    1 Comments   Comments
  • Direct TV college football ticket (GamePlan) is a rip off

    Let me count the ways how Direct TV's ESPN Game Plan is a huge rip off. 1. Lame games; East Stroudburg vs Edinboro?? And that's just a sample, if you've heard of any of the schools at all, then it's probably considered a good game. Tuned in to one just to see and it looked like a high school game shot on a camcorder. 2. They only offer their lousy games in the afternoon; I guess nobody plays football after 4 pm. 3. Of all the college games out there, this is the best they can do while charging you $100?! Rip off! 4. The only way this could be more of a rip off is if they... More...
    (Cable TV)
    dlcarrfish's Picture   dlcarrfish    0 Comments   Comments

    I'm suck with this crap for 2 years!?! We were lied to and told we wouldn't owe anything for 30 days after installation. After going online and checking the account, because they didn't have us on the correct package, noticed bill due 15 days after install. We would have waited if that was the case. Super pushy and aggressive, lying sales reps, that SAY they don't work for commission. We tried to get the payment date straightened out and, shocker, no one can do anything about it. What a load of crap. I'm very disappointed. More...
    (Cable TV)
    hhlljjj's Picture   hhlljjj    0 Comments   Comments
  • Direct TV customers services

    It's always great to find good examples of great customer service. Today I actually experience it .This is the customer service experience from Travis ID #100642535 who work in customer service for Direct TV in Tennessee. He actually help me with the tissue I was having for couples of months. Thanks to his service I decided to give Direct TV another opportunity. I decided to stay with them. More...
    (Cable TV)
    lizahigh's Picture   lizahigh    0 Comments   Comments
  • Customer Feedback

    I have been a loyal/value Direct TV customer since 2005. I recently upgraded my home televisions to flat screens, which require an HDMI connection. The boxes I currently have do not support this feature. I called Direct TV and explained to them that the equipment they issued me back in 2005 was obsolete, no longer appropriate in 2014 and needed to remove from service. They told me, “I needed to upgrade my current boxes, which would require an increase to my monthly bill.” After 3- 4 days of calling, speaking with several agents and numerous hour on the phone, I finally was... More...
    (Cable TV)
    Johnnybgood49's Picture   Johnnybgood49    1 Comments   Comments
  • awful customer service and poor quality equipment

    Worst customer service ever even the customer service manager acted like an ashole first I was paying for the protection plan for 3 months when I did not requested whe I find out that I was getting charge 8 dollars i called and canceled an I did not get reimbursed two days after my remote stop working and they told me I have to pay 15 because I don't have the protection plan and my next billing cycle starts on the 23 I got charged for the protection plan for these month and they did not reimburse it and I only have 3 months with the service they do not warranty their equipment that... More...
    (Cable TV)
    hukiko2109's Picture   hukiko2109    0 Comments   Comments
  • Direct TV - absolute scam, bait and switch, dishonest practices

    Got suckered in with the promotion and renewed my service with Direct TV. The sales person promised the whole world except that everything was short lived thereafter. I have called Direct TV a lot more than I should for a simple TV service. Bad customer service and seems they have the same script in front of them. Save your self much aggravation from the bait and switch practices and most importantly, lots of money. If you don't like unpleasant surprises, stay far far away from the billion dollar scammer. They have no business ethics! Now I have to spend more time on how to... More...
    ALMIA's Picture   ALMIA    0 Comments   Comments

    I am very displeased with the services of this company and the employees. We got DirectTV a few months ago and the service was not great. Someone named Jacob Hobbs come to instal our cable. We asked a few times if we are contract with them and they said that we are not and that we can cancel anytime if we are not happy with their services. The person that come to instal did a terrible job. Once he left all our tv stopped working. He had to come a two days later to redo everything while that we didn't have tv. The services were very slow and we weren't happy and we have decided to... More...
    (Cable TV)
    madalinabigu's Picture   madalinabigu    0 Comments   Comments
  • Never make a one time payment!

    I made a one time payment with my credit card on my fathers account for Direct TV. Basically long story short he got really sick and ended up not even living at the home anymore. When they didn't get there money they took just about $600 off of my credit card that was on file and its not even my bill!! When i called and told them the situation ten thousand times they were able to give me a portion of what they took back but still owe me $258 which they refuse to give me back because of the one time payment that they kept the card on file and it apparently said in fine print that the... More...
    (Cable TV)
    kdauer's Picture   kdauer    1 Comments   Comments

DIRECTV Reviews By Product


DIRECTV Comments

elcrudup says: (2 months ago)
Need assistance with locating a Centurylink Internet Modem mistakenly shippedwith DIrect TV equipment being returned due to cancellation of m account with Direct Tv. The returned package was mailed via USPS on 28 Jan 2015. The info is provided to assist with locating the Centurylink modem:

Name on associated TV account: Annemarie Crudup
Account #: 72521845

I can be reached via email at or by phone at 925-498-9514.

Thank you.

Please contact me via email or call at 925-408-9514.

Thank you.

Please contact me via email at or by phone at 925-408-9514 for

littlecowan says: (4 months ago)
Worst service i have ever had. Many issues with then throught the years. False charges that i should not have had to pay... Customer service was NO help at all. I was lied to and then when I asked to talk to the employee that told me false statements, they told me they dont know who i talked to last... even though it clearly states before you call that "this call is recorded...". Lied to twice. Im glad I cancelled my service! Never deal with them again!

lupe13 says: (5 months ago)
I decide to get direct tv because my father had it and honestly getting it was the worst mistake. I just moved into a new house and I called direct tv told them what I watched and the channels I needed they installed it and one night after actually sitting down after moving in I relized I do not have any channels I ordered. I called them and and they will not help explained to them the situation that I watch sports and Spanish channels and they told me the dish they gave me was not compatible with what I wanted to watch or the channels I wanted. Now they saying for $143 they can give me another dish. I just want to watch TV not look for life out in space with all the dish I would get on my roof. They screwed up on the installation and now I have to pay for it. Thought of cancelation and they said fee is 450. So price just went up because it use to be 350ish. Dnt know want to do. Just stay away from these thieves.

quatrobird says: (6 months ago)
News Alert - Direct TV does not get on roofs. where you ask are the satellites, on the roof of course, So if you need to update or fix a satellite that is on the roof Direct TV does not get on the roof.

anonymously says: (6 months ago)
i can't stand direct tv at all i can't stand there annoying commical's from real customer!! like yeah BS just pure advertisements to make your company look good all these reviews i see read are real customers maybe this is what you should really be showing on tv let pepole see real one's not the fake people who had your money shoved in there pockets to make you look good to me cable direct tv is thing of past nowdays streaming the way go that's HD as well and there no annyoing commercial's on it either and cost be much less all you have pay for is internet only

dlorisingit says: (8 months ago)
I would like to know why I never received a phone call back from a manager. I had a horrible experience on July 18th with one of the supervisors in the call center. I believe that I gave plenty of time for a manager or director to call me back. The representative that I spoke to was very rude. I know that you have been acquired by AT&T which is one of my least favorite companies as far as customer service goes. I have been a Directv Customer for over 12 years which means I have spent over 12,000 dollars over the past year with Directv. I have always been very satisfied with my service. I have NEVER asked for anything for free. I had guests over at my house on July 18th and wanted to watch a movie. My movie was not loading. I called to find out what the issue was. I got a representative who said that I would need to reset my box. I told him in that case I did not want the movie because we were going to miss the first 15-20 minutes of the movie. My guests were only there for one night and would not be back the next night to watch the movie. I asked that he just credit back the 5.99. He totally argued with me for a long, long time over $5.99 and said that this would be my only one time courtesy for the life of my account. Really? After spending over 12,000 dollars with this company over 12 years. I can honestly say that I deserve better service than that. On TOP of that, we were not even going to watch the movie because it was too late. I was not even asking for ANYTHING for free. The supervisors name was David. His employee ID# was TPCL969843. I had asked him for the previous girls name and ID number that I had spoken to, because she was not even going to give me a credit at all. I had to ask for a supervisor, which is totally unheard of for 5.99 for a movie that we were not even going to watch because the Directv system was not working properly! Needless to say. This was a horrible experience and I am looking for a new company to provide our TV service. I asked for a manager or a Director at the time I was on the call. DAVID said that he would have to have someone call me back. I said ok, but if I do not hear back from someone, I will blog and cause chaos all over the place regarding the service that I received. He obviously did not believe me..........

emensching says: (9 months ago)
DirectTV is charging me an early termination fee because my condo cancelled their contract with them FORCING US to have cancel and to return our equipment within 21 days or pay 400 dollars!!!!

MAMABEAH says: (1 year ago)

MAMABEAH says: (1 year ago)

sjbean68 says: (1 year ago)
Direct tv is getting disgusting. They keep taking away tv channels but get no discount on our monthly bill. All they do is take and take some more and get nothing in return. All these infomercials they have on are a big fat joke that we are paying for. Give us some good quality tv worth watching maybe you would not be losing long time devoted customers. I am seriously thinking of dropping direct tv when the weather gets good, like April or may.

Another unhappy customer s. Bean, by the way, weather nation stinks, bring back the weather channel and insp. Get rid of all the garbage you have on!!!!!!

kathypev says: (1 year ago)
Please put The Weatjer Channel back into my programming (for zip code 28792 customers. The replacement proramming, Weathernation, cannot compete either in content or convenience.

monica1960 says: (1 year ago)
I just recently changed back to Direct TV. This was the biggest mistake I ever made. I'm reading about other peoples complaints and it is what other people experienced. Unfortunately I should have read the reviews before I switched. I learned a valuable lesson on that one and will switch as soon as possible to a provider who wants my business and is willing to provide me with a technician if I ask for one. Seriously, I have satellite TV for about 10+ years and have several bad experiences, but Direct TV tops it. I called this morning at 7am after nothing that a service which is not even 2 month old again does not work. They had me and my sick husband crawling on the floor for hours insulting my intelligence( Don't I sound smart enough to figure out if my equipment does not have power? Apperatly not. I told this people over and over that we did not have a signal and that we needed to have a technician come out and fix the problem. After arguing for hours with them calling back and forth I was promised by one of their representatives that somebody would come out today and fix the problem. I was told to expect a call within a hour to be told the time the tech would arrive. They called alright and made my sick husband crawl on the floor again knowing full well that he is disabled and cannot do this. I even was promised by the so called representive that this would not happen. Guess what it did and this was all they did. Nobody came out to my house to fix my problem. Instead they tried to talk me in to wait to Thursday, which is impossible for me since I watch the traffic reports before I leave the house in the am since I have to drive to Atlanta and sometimes farther to just go to my job. I need to be informed and this is the only way to obtain this information as well as information on weather not to talk about that after a hard day at work I relax in front of the TV. This is of course not possible due to the incompetence of the Direct TV installers who did not set the Satelite up right and then the incompetence of all the representatives who answer the phone including supervisors. We are paying for service we are not receiving as wellbeing deprived of our oliest form of entertainment and don't even had bad weather etc to cause the outage. The installers not interested to come to Tayorsville unless they have nothing better to do. Don't forget I have the service for not even 2 month and it is not working. When I first signed back up with them they made me all kind of promises which made me leave Dish. I was not told installers would refuse to come out here, because when I first set the services up I set the appointment up for a Friday which would have given me plenty of time to cancel Dish etc, but they played on my husband and called him on Thursday and asked could they come on Thursday. Trying to be nice he agreed. I should have know right then and there something is wrong. Why would I have to make a appointment if I wanted it done on a different day. Then the installer who came had the worst attitude ever. They are nice and make all the promises in the world until you sign up and the nothing. This is unacceptable and I wish to be able to find a Lawyer who will file perhaps a call action law suit or just a regular law suit against Direct TV, because Consumers like me need to be protected. We have rights too. They should not make false promises and the have subcontractors who don't want to do the job and to lazy to come to places where they messed people up previously with not setting equipment up properly and or using faulty equipment to begin with and then refusing to come out here and make it right. I would not be so upset if they just said ok we got cought lying and we will refund your money let you out of the contract and you can go with somebody else. They force me to stay in a contract which was made between I and them with them using false information using practices like not telling people that installers have no interest in coming out here etc. This is calling for a good lawyer. Give people the right information to begin with and don't coax them in a contract with false promises. Also have your installers be more friendly and customer oriented as well as trained well. Everybody I called ther made me repeat everything which was said at least 3-5 times in order to trip as done by the police if they suspect somebody lying, because people are unable to tell the same story 3+ times without it changing, but since there was nothing to lie about I had told the same story over and over like a idiot. They treated me like a incompetent lier and I would tell everybody to read reviews before they sign up with anybody and surly stay away from Direct TV. Signing up with them was the worst decision I made in a long time. Never ever again. Can't wait to get out. Any suggestions what to do???

mangus35 says: (1 year ago)
Well, we originally had Comcast before we moved. We weren't extremely satisfied with them so we decided to try out direct tv when we bought our new home. I called and spoke with their sales person and he asked about my internet. I told him I did not have internet and did not intend on getting it. He told me that was absolutely no problem at all and then continued to sell me on how great the on demand feature is. Well when the tech showed up to hook up our equipment, to my surprise he asks where my internet is. I tell him we don't have it and he says well that's a problem because now you cant use on demand or watch any movies or any of the other features requiring internet. So we give in an get internet. Well no matter what on demand still never works and we're constantly being disconnected, movies don't load, and it just shuts off if we do get a movie or show to start. We were also told we had 30 days to decide if we wanted to keep direct tv or not. So today we call to cancel and they do nothing but fight with us even after we explain everything. We were also told now that we did not have 30 days but instead only 24 hours to decide. That's kind of tough to decide when we didn't even have internet at first. Now they want to charge us almost $500 to cancel and on top of it told me its my problem to get the dish off of my roof now. They're all scam artists and liars. I cant believe places like this actually get business from anyone.

iam1darksoul says: (1 year ago)
I was given a price for a bundle on 12/10/13,after paying the deposit i was shuttled to their affiliate comp. ATT for bundle service. Was told I had to pay ANOTHER deposit as well as the home phone service (that i thought in paid for in the initial deposit) wasn't available. I decided on cancelling the whole mess and asked for a refund of my first deposit.I was told it would take up to 5 days. i later checked my statement and found not only did they chargec me the first deposit, but an additional deposit (to ATT) as well as the first payment.(done without my card number or authorization!) I contacted direct tv on 12/11/13 to dispute the billing ans was told i had to contact ATT. I did and they had no record of pulling the deposit but after careful review was established that the direct tv "agent" had authorized the deposit without my say so..I have made over TEN hours of calls over the last 6 days to no avail.I have filed a dispute claim with direct tv with no results. I have currently secured a lawyer to settle this.. as of 12/18/13 (6 days after the initial cancellation)I have still not seen my refund.. i would NEVER recommend ANYONE use this company! They are nothing more than a den of liars and thieves!!!

doomday515 says: (1 year ago)
Directv told my family that they would bundle up on a new thing for the system and said all the movie channels and Sunday ticket would be free with no extra cost at all and that great stuff then the family's bills are usually 139.00 then now sense they gave us all this "free" channels and packages and everything now are bill is up to 264.89 which is ridiculous because they added up everything on which was supposed to be free so now they said they will take everything off the next bill and well after everything is over with the free channels i think it is time for us and the family to switch to a different thing because this isn't the only time they have done this to us and i think its pathetic that they screw around with us over this so now i think Directv is one of the worst satellite TV programs out their i feel sorry for whoever has to stick with it and including the customer support they are just as stupid as what we are going through because they think they know everything and wont listen to a dime on what we the customer's are trying to tell them so hopefully after reading this it might change a whole new deal on peoples minds and options on directv like it has done with me and my family never again will i have it in my house id rather have medicom tv now instead of Directv

seriously0 says: (1 year ago)
I signed on with DirectTV a month ago at a Best Buy store where a representative approached me to offer a chance to switch. They said I had free movie channels for 90 days and I was eligible for a gift card rebate with Best Buy. First, I receive a bill for more that I agreed to. I called to clear this up. Then a postcard that I did not quafify for the gift card. I called 800-508-1232, 800-531-5000 & 888-333-7975 where again they were going to transfer me, I asked for a supervisor and was told someone would call me back today or tomorrow. I was told I was not eligible for the gift card because it was outside the time to sign up, the other guy said it was the Best Buy store that did not honor this rebate. Wow, great excuses so I was provided false advertisement. Lmao I have never in my life had to deal with the worst Customer Service ever. These people DO NOT KNOW what they are doing. Not even the supervisor had time to resolve the issue. I am assuming they were on the phone with other complains as I see here must be enormous. Wow!!

DownWithDirec says: (2 years ago)
TERRIBLE! We have had DirecTV for 5 months and they are charging $231 to come out and do 20 min worth of work since we moved so early on in our contract. I talked to a supervisor and they were even absolutely NO help! Just kept telling me that "since I was a new customer they could not do less then $231." She even acted like they were doing me a favor by giving a "discount" from the actual $500 installation fee! WHAT! Who in their right mind can justify $500 for 20 min worth of work! This company is a bunch of crooks and would never recommend them to ANYONE! they would probably charge you $100 to refer a friend instead of give. DO NOT GET DIRECTV! EVER!

Llthomas04 says: (2 years ago)
Wow, now I see why the threat of writing a complaint and canceling service had no affect on the representative at directv. DO NOT deal with them!!! Not only do they treat customers terrible once your under contract but they are crooks!!!! Moving 1 mile down the road and they want 180.00 to move the service. They would rather lose the customer. Wish the CEO's of this company would go on "undercover boss" what they could learn!

kaarle says: (2 years ago)
NEVER USE DIRECT TV!!! I ordered the "Genie" which they advertise for $39.00 and even quote this over the phone. When you get your bills they are well over $150!!!! They even tell you when they sign you up there is no contract and can cancel at any point in time. I called to cancel since they did NOT follow the quote they gave me. I asked for a manager to call me on 4 seporate occations and the last manager even confirmed no one made an attempt to contact me!! They then told me it would cost $450 to cancel my service and they sent me a contract, which they never did nor did I sign! I disputed this amount and they automatically took the amount out of my account! I have filed with the Better Business Bureau and recommend every one does the same! Crooked business and will scam you out of hundreds of dollars!

kaarle says: (2 years ago)
NEVER USE DIRECT TV!!! I ordered the "Genie" which they advertise for $39.00 and even quote this over the phone. When you get your bills they are well over $150!!!! They even tell you when they sign you up there is no contract and can cancel at any point in time. I called to cancel since they did NOT follow the quote they gave me. I asked for a manager to call me on 4 seporate occations and the last manager even confirmed no one made an attempt to contact me!! They then told me it would cost $450 to cancel my service and they sent me a contract, which they never did nor did I sign! I disputed this amount and they automatically took the amount out of my account! I have filed with the Better Business Bureau and recommend every one does the same! Crooked business and will scam you out of hundreds of dollars!

DaveTony says: (2 years ago)
I began a two year contract with Directv (Dtv) in December of 2010 & also established shared billing with the telephone service provider in the area, AT&T. In November 2012, I contacted Dtv to inform them that I was moving to a new residence at the end of December, and that I wanted to reduce my service to a minimum of programming for the remainder of my contract. I also asked about the best timing for discontinuing the service at the old address, explaining that I would make my move over the month of December, and finally be staying at the new address in January 2013. The Dtv representitive told me that my contract would be completed by the 3rd week of December (after I prompter her by saying that I would be a free agent before the end of the year), and after that, I could get any promotional offer for discounts or bundling that new customers could get.
I then visited the Verizon (telephone service provider for my new address) through their website, and received an offer for a phone, internet, and Dtv bundle for $113.00 after the installation, shipping, handling, equipment purchase, tax, and fees (O.K., pretty normal set of junk fees). I was offered the same programming I had enjoyed for the past two years for about $45 less (overall with the phone and internet) than I had been paying with this new Verizon bundle, I was stoked!
I ordered the Verizon bundle the last week of December and the phone and internet was ready and working by the 28th, and Verizon said that the Dtv installer would contact me between the then and the 1st week of January to get the dish and boxes installed. On the 3rd, I contacted Verizon, and asked about the Dtv install, and after some time on hold, I was told that the Dtv part of the order had been canceled, and after another longer hold I was told that because I was already a Dtv customer, the bundle offer was not valid for me and to seek out a TV provider on my own. Several days and attempts later, I got the Verizon and Dtv folks on a conference call ( I know, I was amazed) and after a lot of discussion, it was determined that AT&T has some kind of hold on me through the shared billing.
So, here I am, a free agent (redundantly) wihout a contract with Dtv, effectively a new customer at a new address, and I am denied promotional discounts due to an association with a 3rd party contracted with Dtv to process billing for them.
I have enjoyed the filleting the whiners get at this post, and would hope for no less if anyone thinks that I am wrong for being convinced that I have highly likely cause for seeking damages from either AT&T of Dtv or both. Hit me with your best shot!

penny298 says: (2 years ago)
We have had directtv for about four years now and have very little to complain about. We are an elderly couple who Extremely enjoy The Game Channel. We find ourselves staying up til all hours of the night playing slingo and other games. It will be dearly missed in our household. I hope directtv will reconsider canceling this channel. Let us be the first to know if you reinstate it. :(

sylva1970 says: (2 years ago)
I just got my bill for March and it went up $3.00 and my sales tax doubled. I'm tired of paying for so many infomercial - shopping channels. I now have 3 QVC channels - 70 - 275 - 317 - so I'm paying for so many channels but I have 3 of the same one.

nyankniciants says: (2 years ago)
All lies from the beginning all the salesman wanted is to get your credit card number as fast as they can.
How can this business exist, I will never stop finding places on the internet to give them bad reviews and I will tell everyone that i know to stay away from DirectTV.
It's a rewarding feeling to help other people it feels like I have a duty now, I can't let other people spend their hard earned money to waste and make these thief and scammers' fattened and victimized more people.

stadyedie says: (2 years ago)
Worst customer service I have encounter
November 23 2013 DIRECTV installer of this company broke one of my windows on my house Jess LA Croix told me he had broken shatter with his lather up that point Honesty from this employee was fine Then when he gave the phone number for the complain department it took me about three weeks for getting in touch finally it very interesting A letter was send to my address stating I had to take picture reappraisal of damage done to the window 2/12/2013 I call to resolve the issue to no avail I pleaded with then to listen carefully of what my problems were just got out of the hospital pneumonia they still insist that I follow there protocol because it was to expensive for then to take pictures of damage find a Setubal to take care of this problem The weather in Cleveland has not cooperate cold and windy even suggested that the technician could take picture gong backwards again tried to repid what I I should do to get window repair instead saying we will getter done our self what accompany with terrible customer servisee

thulse says: (2 years ago)
I an a senior citizen who has been charged hundreds of dollars to my credit card with out justification! 3 times in one day!

I have tryed my hardest to resolve this madder but in the last two days I have been on the phone with your company for over 8 hours talked to 14 people 3 supervisors been hung up on 8 times been lied to cheated and been treated like a dirt bag. I cant believe you get away with treating your customers like this. when I get done here I am setting up as many web sites that I can telling the world about your services and how you treat your customer's! I will post all of the prof I have (which means nothing to you) I will post on all of my blog's all over face book, I am going to start a tweeter account with the name of and any were else I can find!! If you don't care then nether no I!! believe me when I say I don't give in to intimation like this!! I will get even I know you might teach your employees that lying and cheating people is what your company is all about!! But when I get done with you it will be posted for the world to see! in the morning I will be posting to all of my Masonic groups, ,AARP ,,Alliance for Retired Americans,National Senior Citizens Law Center advocates, American Society on Aging, International Council on Active Aging ,National Council on the Aging (NCOA), National Council of Senior Citizens,Retirement Net ,Savvy, This is just what I am doing in the first day! If I can spend 8 hours on the phone with your company and get no were. I can spend 8 hrs a day on the internet telling my story. I have lots of time on my hands and like to stay bissy. now I have a reson. I am so upset I feel like I might have a stroke! That will be on you.I will be very surprised if I hear from you! Any company that treats there customers like this most not have someone in charge that cares! It is very sad when this is the way you treat senior citizen customers!

PowWowSimple says: (2 years ago)
Is there anyone out there listening to us victims of our complaints? I think the State Attorney General should look into Direct TV's practices.
They say we should read the fine print. Rightly so, but when you are talking about a person's bank account or credit card, this type information should be spoken to potential customer.
I consider this illegal unless you were made verbally aware at the time of accepting the terms.
When the conditions which they deem important, they read to you for acceptance, they fail to mention something so "mundane and unimportant" as money or bill payment for services or your credit being maxed out or your account is thrown into "NSF" mode.
Where do we need to start? DirectTV is literally robbing its customers.

Maynard503 says: (2 years ago)
In Portland Oregon we cannot get Oregon Duck Football Games and are unable to get Portland Trail Blazers basketball... we did not know this before we signed with tem and now we are stuck in a contract... DO NOT BUY this service as many chennels which comcast offers are extra. They won't let us out of our contract so I am stuck having to travel to see games.

jimforbes says: (2 years ago)
When is Direct TV going to carry PAC 12 Channel?

ronw says: (2 years ago)
where is pac 12 sports ?????????????????? dish solved the problem why don't you

chase1 says: (2 years ago)

kaja1022 says: (2 years ago)
I have been a Direct member for 6 years. Over the last several years the service has gotten worse and prices have steadily climbed. It got to the point that over half of my channels where not coming in and was told it would cost $100 to move my dish.I finally had enough and cancelled my service and told them to send my final bill. Now the person I talked to while closing my account told me I would recieve my final bill and have time to pay my bill. They took money out BEFORE I even recieved my final bill, they took $45 which happened to over draw my account. when I called them they said there was nothing they could do and was informed I had had plenty of time to pay(I still haven't recieved my bill). So I asked how much I still owed and was told $139.76. I made the payment Friday,October 5, 2012. As I'm making my payment online I notice that there was an additional charge of $63.71 on my bill. I paid $140.00 and called them again. The guy I spoke to said that it was PPV charges from 2010. I spent an hour on the phone and was finally told that it would be taken off and I would have a zero balance. I asked if he was sure and that my account wouldn't be charged again. he assured me that it was taken care of. I just checked my account this morning and saw where they withdrew the $63.71. I tried calling and was told that once my account was closed they couldn't refund any money, so I asked for a supervisor. After a hour on the phone the supervisor finally got on the phone and said they were valid charges for PPV from 2007. I was I thought I was told 2010. He said no it was from 2007 and that I would not be refunded my money. When I asked to speak to someone above him, he says "there is no one above the supervisor" and hangs up. So frustrated!!!! How can they get away with stealing people's hard earned money???

Bcamry02 says: (3 years ago)
I am so mad at direct tv.. They scam artist poor customers service. I was hung on, transferred all around. Charged for NFL ticket that we always have them post on our account NEVER ADD NFL ticket. Was told we had credit on previous account. Now they say we actually owed them, and they applied credit to old balance. Bull Crap. They STOLE my money!!!!!

ihatedirecttv89 says: (3 years ago)
I just hate how direct tv reel you in with their packages. First they promise that you will pay a flat rate pay for one year, then they say they need a credit or debit card on file that way they can pull the money off every month. Now the for the first three months were cool they lived up to the promise of a flat rate pay ( which in this case was 29.95), then all of a sudden the fourth month rolls around and my bill goes up to fifty, then fifty became sevnty, and so on until eventually it reached one-hundred and twenty. So just now i was flipping through the channels and i notice how sorry as direct tv is constantly comparing their uck butt ass prices to dish network, can you believe they hd the nerve to talk about how dish network raised thier prices after three months? Its bullshit reality check direct tv and all you sorry ass money hungry trick representatives, FIX YOUR OWN PRICES BEFORE YOU START TRYING TO GLORIFY YOURSELVES AS BEING BETTER THAN ANY OTHER CABLE COMPANY, THE TRUTH IS YOU MOTHERFUCKAS SUCK. And i sure cant wait til my contract is up with you BITCHES. Its a damn shame how direct tv trick people into low prices and then lock them into a two year contract. Get your SHIT together dirct tv.

likamytv says: (3 years ago)
:mad:After 2 years of Direct TV They have Screwed Their Customers out of Millions of Dollars :( and will continue to do so I am going to contact the News try to Post as much as I can Its not Fair to the Direct TV Customers. I ended my ordeal with Direct TV and was told to Just turn in Boxes and My account would be Clear Come to find out They added Bogus Charges and now I owe which I shouldnt owe at all If your a Direct TV Custiomer I will Pray for you all. No one should have to deal with the undue stress that Direct TV causes please evaluate your Bills Carefully I know in my heart that this company is not right. One more thing never give them your card number they will Take your money without notice or approval

eddieb96 says: (3 years ago)
I got a co worker to switch to direct TV after I told him about how cheap and awesome direct TV was or I thought it was. So the refer a friend sounded awesome he gave them my info and about a week or so later magically the information is not in the system so not only did we get lied to we are both stuck with these direct TV for 2 years and don't have a clue what we will be charged month to month. Customer service is just flat outrude and could care less about the customer just wants to get off the phone as soon as possible. I don't know how a company can be in service for this long treating customers the way they do

78colorado says: (3 years ago)

We've been loyal customers for years. I used to be someone who would rave over directv and tell them not to use anything else. Well recently we fell on real hard times. Both my husband and I had lost our jobs and had no money whatsoever. We couldn't pay the bill so they cancelled the service. Now 2 months later without having service at all from them they have overdrawn our account over $300. I contacted my cousin-in-law cause she is a at home tech person for directv. She told me to call billing. I did the service was closed for the day. I told her this and she said it doesn't close til 1am. So it was like what utter bull. Then she's proceeding to tell me all the bs on the agreement and how they used the cc attached to our account. I was like we didn't have a cc attached to our account. So basically they took whatever cc well acutally our debit card that we had paid the bill with in the past and attached the payment without prior notice and without autorization. I'm so furious because I wasn't trying to avoid the bill it's just we've had no money and what little we've gotten from selling things has gone to buying diapers and wipes and food for our baby and other child. I was actually happy because I just got hired at a new job a few days ago and start this week, and now I get to go into this job with our account over drawn, nothing of any real value left to sell to even come up with $300 to cover the cost, and not knowing when my pay periods will be, so yeah nice big F YOU came from them today.

See I never used local cable because I didn't think they had the extra cartoon channels, etc like directv did. Well I just added internet services last week from the local cable company because my husband had finally gotten a job and got his first paycheck. I decided to just add the cable service for tv too because I wanted to be able to watch the olympics. I was between directv and the local cable, but decided to call the local cable to see what deals they had. Let's just say I'm super Happy with the local cable company not only do they have the extra channels, but they have on demand, we have the hd channels and love 'em. I've been catching up on some shows I've missed, etc. We will never ever go back to directv. They are simply awful, we paid for so many channels we never watched, etc. I also love the fact that the local cable still has all the channels that directv just screwed it's customers out of. Their excuse cause they didn't want to charge their customers extra because the networks wanted more money. Yeah like that makes sense. Let's drop 25 channels and still charge customers the same price eventhough they no longer have access to those channels. It doesn't really surprise me. I've been trying for months to get into their at home techs so I could work and provide for my family and be home with my kids. All my equipment passed their tests. Well they won't hire me saying I'm not qualified to do the job eventhough they have training. So I'm not qualified but someone who's not worked in 20+ years or who was retired but can't afford to live on social security and can't use a computer well is? That's who they mostly hire is elderly people who don't know how to use a computer. Most of the calls in to tech are to someone's home eventhough they're supposed to pretend they're in a office. Well I'm glad you didn't want to hire someone who does have some experience and definately knows how to use a computer, type, and has done customer service and sales as a call center rep before. So glad cause I'm going into a much better job in my opinion and directv is just gonna continue to lose customers because they hire inexperienced elderly people to try and solve problems, and yeah generally I think they have only probably 1 in 1000 workers that truly do care about us the customers. My cousin-in-law included as one of the good ones. Regardless as what most people have made for comments on here run the hell away from directv don't walk.

deemobee85 says: (3 years ago)
Will my price be adjusted if you decide to delete some channels?

deemobee85 says: (3 years ago)
I received a message across my tv screen saying 25 channels were going to be dropped. Is there going to be a price adjustment? & why are there so many B S channels that people don't even watch? There can be one particular channel you like and have to upgrade to a totally different package!!! That is a total ripoff!!! :( If I wasn't ini contrac

artkit says: (3 years ago)
After receiving a promo in the local newspaper, we inquired about having direct installed. one thing that was very important to us was the availability of at least one Boston station, which we'd heard were unavailable in our market. After conversations with customer reps we were told that if we subscribed, we'd not only get one Boston station but we'd be receiving two of them as part of our channel line up. It wasn't until installation was complete that we were receiving no signal no from either Boston channel as promised and another call to Direct informed us that both customer reps we'd spoken to earlier were mistaken, there are no Boston channels available in our area.
The following day I discovered that the installation tech hadn't programmed one of my remotes so i called to have him come back and take care of it only to be told that direct doesn't send service people to do the, she'd have to help me over the phone, which i declined. My feeling was that it's not a service call because the installation was never completed by the installer and he should come back and program the remote as part of the installation process as it had been explained.
I'm now considering cancelling my service and having everything removed and going back to cable which in over 35 years, I've never had a problem with..........

artkit says: (3 years ago)
After receiving a promo in the local newspaper, we inquired about having direct installed. one thing that was very important to us was the availability of at least one Boston station, which we'd heard were unavailable in our market. After conversations with customer reps we were told that if we subscribed, we'd not only get one Boston station but we'd be receiving two of them as part of our channel line up. It wasn't until installation was complete that we were receiving no signal no from either Boston channel as promised and another call to Direct informed us that both customer reps we'd spoken to earlier were mistaken, there are no Boston channels available in our area.
The following day I discovered that the installation tech hadn't programmed one of my remotes so i called to have him come back and take care of it only to be told that direct doesn't send service people to do the, she'd have to help me over the phone, which i declined. My feeling was that it's not a service call because the installation was never completed by the installer and he should come back and program the remote as part of the installation process as it had been explained.
I'm now considering cancelling my service and having everything removed and going back to cable which in over 35 years, I've never had a problem with..........

happyinNC says: (3 years ago)
After a bad day, calling direct tv was not what I wanted to do. We had been over charged and in need of a new rate. Although we didn't qualify for the promotion b/c it is for new customers only, Dominique (the agent) was awesome! She credited us for the HBO we had cancelled and been charged for and she got our monthly bill rate down $20. All in all she helped knock $40 off the monthly bill. We were ready to go to Dish but she saved us :). The gentleman we spoke to before her had a great personality and was helpful as well. Great experience!!

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badtraci says: (3 years ago)
I am a new customer to Direct TV and am already regretting my decision. When I first spoke to a employee on the phone one of the things I wanted to make sure you had was on demand, which I was told you did, at no time was I told you had to have a high definition box to receive it. When I called last week I asked about it and the credit for being a auto pay customer and was told now that I am a customer I could not get the credit. Had I been told up front about needing the box and that with the auto pay credit it would of not really cost me any more I of course would of gotten it. I have several neighbors that were thinking about switching to Direct TV but I will now not be recommending they do so. I just wish I would of been informed in the first place, I was told I was going to
get a service now that I don't!! D tv did get back with me and said they were sorry but could not change anything!

todays1 says: (3 years ago)
Direct TV is a great company. Good customer service, Very heplful with any questions I have ever requested. My signal is usually very good. Thanks a satisfied customer in Texas.

ldwh says: (3 years ago)
I have had direct tv for a long time and recently upgraded and of course had to sign a new contract. I regreted doing this immediately as I had to call several times when my cable went out. They actually had a 7 day repair window - can't believe that. I was also told on two occassions that I would get a credit but never did. Now, I am moving - the people that I am moving in with already have cable provider - and DTV is trying to charge me to disconnect. This move wasn't planned at the time I upgraded and I am not going to take direct tv into a home that already has cable. I need to get to someone at Direct TV to waive this. Their service is horrible and i would never ever use them again nor recommend them.

shaker says: (3 years ago)
The installers must be paid by the number of jobs thjey do in a day. They run the cables the quickest way they can like punching a hole in the ceiling closet and dropping the cable or by drilling thru your floor when DISH ran the cables inside of the wall. I recommend DISH network for installation practices.

Buccfan305 says: (3 years ago)
Directv has F&%$ED me out of THOUSANDS of dollars over the past 10 years. I wouldn't recommend them to Osama Bin Ladin. I just hope that the NFL will offer there Sunday Ticket package to other cable providers. that the only reason i put up with their crap for so long. I recently concelled my service because you pay hundreds of dollars for a bunch of channels you don't even bill was $180 a month and i have absolutly no movie channels. What a freakin rip off. F%&K Dierctv!!!!!!!!!!!!!

natoyam says: (3 years ago)
My problems with this company are similar to the ones above.
At first it started out with a "promotion" deal that they offer and it doesn't automotically come off when the promotion is over and you are responsible with charges you are not aware of.
Next, I decided to change the way I was paying from switching from my debit account to credit card and they changed the date the automoatic transaction was to be made and AGAIN did not inform me and refused to refund my account even though the error was theirs.
Then, I received a bill that had been increased by $10 because I no longer wanted automatic payments taken from my account because they screwed me over before.
I am cancelling. I would rather spend my dollars to be free of that lousy company even if it means I am without cable. No company should take advantage of their consumers this way. I cannot believe they are still in business.
Also, their connection always goes out any time it rains or there is bad weather present.
DirecTV is the absolute worst compnay I have EVER dealt with.
I would NOT recommend them to anyone!

bryanwhitehead says: (3 years ago)
I recently moved from Texas to Arkansas and decided to leave Dish and try Direct TV, my main reason was to get NFL Sunday ticket. We were lead to belive that new customers received this free for the 2011 season. We planned the move months in advance, and were told by the Direct TV sales people to order the installation as early to ensure we would get the date we needed after move we moved in. I was even assured by the installers that I would get the NFL Sunday ticket when the football season started. I was also ensured that I would be able to pause a show in one room and continue it in another room. The service was hooked up on July 27th. I have been out of town since the 2011 football season began and could not wait to watch the football games at my house this Sunday. Well guess what not only can I not pause a show in the living rom and watch it in the den, I can not pause any show in any room but the living room. The other three receivers are about as useful as a cable box. But here is the kicker no NFL Sunday ticket....When I called the customer service people(who by the way do not understand the meaning of customer service) they were rude, uncareing, and would not listen to my complaint at all. After talking to serveral people here is what they say- The NFL Sunday ticket offer did not start untill August 1ST, THATS 4 DAYS AFTER THEY INSTALLED MY SERVICE if I had know that I would have waited the 4 days. After I said that they said it would not have mattered since I scheduled the install in June. at thier urging to secure the installation. Additionally the phone number I was given when I moved here was tied to another account so when I called to make a payment using the automated service a gave my home phone number as instructed they applied my payment to a old account, and then had to nerve to demand payment from me before I could voice my concern about not receiving the Sunday ticket. When I told them I had already made a payment they pretty much called me a liar. This is the worst I have ever been treated as a customer. As soon as my contract is up I will do with out TV before I continue one day past the 2 years they tricked me into. After nearly 2 hours on the phone with them today I was insulted by every one of the people I talked to.

I will dedicate my life to telling anyone who will listen how sorry Direct TV is, and how little they care about thier customers.

Bryan Whitehead
Texarkana, AR

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