DIRECTV Reviews and Complaints
WELCOME TO MEASUREDUP
We are the online leader in resolving customer complaints.
* Customers use MeasuredUp to get replies from Businesses
* Thousands of Businesses across the country are partnered with us
* Businesses of all sizes follow MeasuredUp everyday to reply directly to your review
* Partner Businesses are alerted each time a new complaint, question or review is submitted
Put MeasuredUp to work for you free and get answers directly from a Business
We are the online leader in resolving customer complaints.
* Customers use MeasuredUp to get replies from Businesses
* Thousands of Businesses across the country are partnered with us
* Businesses of all sizes follow MeasuredUp everyday to reply directly to your review
* Partner Businesses are alerted each time a new complaint, question or review is submitted
Put MeasuredUp to work for you free and get answers directly from a Business
Submit Your Free Complaint, Question Or Review To A Business
Reply Here |
Business Free |
Reviews |
Support Tickets |
DIRECTV Reviews
Subscribe:
-
Employee
DIRECTV Consumer Complaint
I wouldn't recommend anyone to get DirecTV, some of the agents I work along side with don't even have the services. We feel bad for the customers who get multiple bills, calls, texts or e-mails about a balance on there account. DTV brings up PPV charges from past years that have been stored to the access card. Instead of retrieving them every 3-6 months. They debit customers cards without notice. Also don't send out recovery kits on time. It's ashame how they treat there employees and customers. Heck we even hate customers have to call in cursing at us. Its not use... More...
(Miscellaneous)
-
Hugo
DIRECTV Consumer Review
Direct TV came through today. I was very pleased with their prompt customer service. The gentleman who came to help with our TV dish was Hugo, and he was knowledgable, friendly and showed genuine concern. I would highly recommend Hugo for any situation. This guy knows his stuff! More...
(Cable TV)
-
You Stink
DIRECTV Consumer Complaint
I would smash my TV before I ever had to hook you with you people again !!!!Your costumer service stinks worse the a cow barn !!!!!! More...
(Cable TV)
-
directv links past bills
DIRECTV Consumer Complaint
i moved into a home in michigan. when i set up my new account with directv they did it quickly and set an installation date..within minutes of me hanging up, they called back and said until the past bill from this residence is paid they will not hook up my new service..so now im the one they think is gonna pay another persons bill.. bad enough they go after everyones credit but they are also goin to go after the address? i dont see how they can legally refuse to give someone service because another person that lived here has a bill still...thats not my problem that they didnt pay... More...
(Cable TV)
-
Directv scams you
DIRECTV Consumer Complaint
I will never have Directv again. I signed up for a one year agreement with the local cable company who had been bought out by Directv. Needless to say I have to pay a $300 cancellation fee, because I was actually signed up for a two year agreement even though my contract says one. Not to mention I payed $70 a piece for the receivers and will not see a dime of that money back. Also if somebody calls to cancel their service don't talk to them for an hour about how to upgrade it even though I told them I already had Directv back at my parent's house. I will never fall for this bull... More...
(Cable TV)
-
WATER SOFTNER Aquasafe water softners, new broken product
DIRECTV Consumer Complaint
We bought a new twin tec water softner from Aquasafe for 1400 Euros late last year convinced by their advertising and "10 year gaurentee". After a few months it broke down. The serviceman couldnt fix it on site.He took it away leaving us with what he called a replacement product until he fixed the problem.The replacement product consumed way too much salt.we discovered It was different model.After numerous calls, the service man called back and did a little repair on the replacement unit which he said solves the problem. It worked well for two weeks and broke down. We have not... More...
(Electronics, Appliances - Sponsored By BEST BUY)
-
Directv has horrible customer service!
DIRECTV Consumer Complaint
My daughter is in a 2year contract with these rip off artists and has to move 1mile down the road. Directv wants $180.00 to move her service! She is going to pay the early termination fee and not give them her business. The "supervisor" was ok with losing this customer as well as myself that has only 6 months left on my contract! Bye bye you thiefs!!!! Calling Dish network and she's going to Time Warner. More...
(Satellite)
-
Never Never go for this scam.
DIRECTV Consumer Complaint
Direct TV and their affiliates who telemarket for them, BE Ware. They are scammers to hook you in. The telemarketers talk so fast and when you ask to slow down they do for a second and continue to speak so you do not get all they are saying. They lie about the service of what you want and get you caught up in a contract you cannot get out of. DO NOT GET DIRECT TV AT ALL. You will have to pay fees on top of fees. Canceling is 400 to 500 dollars and if you transfer it will cost you another 275.00. They maike promises and do not keep them. Be ware they will hook you into their little scam. I... More...
(Cable TV)
-
HORRIABLE!!!
DIRECTV Consumer Complaint
I JUST SWITCHED CARRIER TO DIRECT-TV AND WHAT A BIG MISTAKE...AFTER ONLY HAVING THAT SERVICE FOR LESS THEN 3 MONTHS BY BILLINGS HAS CHANGE SEVERAL TIMES. SALE REP CAN'T EXPLAN MY BILL AND TO SAY TO LEAST I CAN'T GET OUT THIS CONTRACT...UGHHHHHHHHHHH More...
(Cable TV)
-
Direct tv not getting the service I wanted
DIRECTV Consumer Complaint
I have been going around with Direct for 3mos. just trying to get the dvr package that I thought I was getting in the beginning. The higher ups there finally told the salesman that put it in , to put a dvr that cost $25 per mon. The salesman talked me into changing from dish to direct. DO NOT DIRECT TV IS AWFUL!!! More...
(Satellite)
-
OWN Network
DIRECTV Support Ticket
All of a sudden the OWN Network states I don't have a subscription. What's up? I have not received any notification of this and had been receiving this channel since it was created. I get fewer and fewer real channels (not informercials) but my bill goes higher and higher. I really don't feel I am getting a good value for my money. I am researching other methods to get television. W Watkins 4-15-2013 More...
(Satellite)
-
Direct TV Does Not Provide ON DEMAND !
DIRECTV Consumer Complaint
Web site advertises watching TV shows ON DEMAND for no additional cost. When I called to find out why I wasn't getting any TV programs ON DEMAND, I was informed that I would have to purchase a kit to connect my HD DVR to the internet for $100.00. In my book, having to pay $100.00 is not the same as "no additional cost". I may not be charged to watch the programs, but I do have to pay an additional $100.00 in order to see them. More...
(Cable TV)
-
Horrible Customer Service & Lies
DIRECTV Consumer Complaint
Called to request extension until Friday 3/12 to pay bill. Representative put in system but not sure what happened because when I woke up, cable was off. Called them and they made it seem like they were going to help me, but didn't do anything but lie. They clearly saw notes from rep in system but wouldn't honor them, then said they couldn't turn it back on. Then they said because I'd had extension a couple months ago, couldn't have this one. Spent an hour on phone messing with them. Even got transferred to the "back office". I cut my bill down... More...
(Cable TV)
-
DIERECT TV
DIRECTV Consumer Complaint
i would like to know whats going on i have had direct tv since 2001 i called and got a very nasty rep my service went off for non payment i told the rep i would pay friday i need help. More...
(Miscellaneous)
-
TerriBle! Don't buy into this crap
DIRECTV Consumer Complaint
First of all they are always having disputes with stations that end up getting blocked for long periods of time saying "we're trying to keep our costs low and pass that along" HA - secondly their bulk packages are crap - internet is slow - if you live in the northeast weather is a problem - finally to add insult to injury they can't ever get the final billing worked out when you leave them - they keep sending bills - DONT DO IT! More...
(Internet - Sponsored by DIRECPATH)
-
No Service For A Week
DIRECTV Support Ticket
Genie main box failed. Sent new box that arrived days later. New box unable to get signal. All connections are good and power box (cap in black box with green light) plugged in. We already missed season premier of Game of Thrones on HBO (only reason I subscribe to HBO). Now we cannot get a repair tech out for another three days! And their best offer is a week credit on my bill? To top it off, when I said I should just go back to DISH if this is the type of customer service #1 entails, I was told go ahead; but have to pay early termination. HORRIBLE! I came back to DirecTV... More...
(Satellite)
-
Cancellation charge
DIRECTV Consumer Complaint
I recently changed cable and internet services to another provider. The main reason was that I needed faster internet service, and on top of that, my monthly charge went from $46 to $90. When I called to cancel my service, no one explained to me that I would be charged $180 cancellation fee. So when I called today to inquire about the charge, this is what they told me.... Please pay attention people! When you sign up its a two contract and they give you lots of great rebates BUT only for one year, then your monthly charge almost doubles, yet it is a TWO tear contract, bummer.. therefore,... More...
(Cable TV)
-
Lie when you take service for the first time
DIRECTV Consumer Complaint
When I took Direct TV service for the first time they told me that there is no moving or tranfer cost but when i tried to transfer my service to new location, they are charging me $250 dollars. I am not going to cancel but I am not going to use this service too anymore. More...
(Cable TV)
-
Direct TV wants to charge me for moving.
DIRECTV Consumer Complaint
Second time I entered a contract with Direct TV. September 2012. I do like their programming. Now I want to move them to my new place. $233.00 charge to have them come out to connect. There is a Direct TV dish on the roof so I know they don't have to wire. I can't afford it right now. They won't prorate the billing. So I can put my account on Suspension, don't have to pay anything until I reactivate. The purpose of this is what? More...
(Cable TV)
-
We allege Directv consistently overcharged on monthly bill
DIRECTV Consumer Complaint
My wife got involved with Directv (2 year agreement) through a bundle package with Verizon back in 2009. In each and all but one of the following months, Directv continually over-billed her through Verizon. She would call Verizon, who would tell her to call Directv, who would tell het to call Verizon who would send her back to Directv. Eventually, after numerous calls and hours on the phone, Directv would adjust her bill. Then the next month they would overcharge again, sometimes upwards of $180 a MONTH! She finally got tired of the frustration & emotional stress and cancelled the... More...
(Satellite)
-
Pricing
DIRECTV Support Ticket
Directv quoted me one price when I signed up for service. ($65 for television and internet). After pulling my credit and getting my credit card information, as well as setting up an installation date, I was transferred to a different department, who said that the price would actually be $10 more. When I requested that the price be changed back to my original quote, he refused and sent me to the cancellation department. The cancellation department said that they could change the price by $5 to $70, but that a salesperson would have to push it through. When I spoke with the salesman, he... More...
(Satellite)
-
Directv Lies
DIRECTV Consumer Complaint
Today, I tried to bundle my services with Directv to consolidate my television and internet wants. After doing a little online research, I found that Directv had the lowest prices for the basic television and internet that I wanted. I called their customer services center, and spoke with a lady named Maria who quoted me $65 for the first year of service with internet and television services. After running my credit, setting up an installation time, and getting my credit card information, she transferred me to the internet salesperson. This is where things took a turn for the worst.... More...
(Satellite)
-
total disappointment!
DIRECTV Consumer Complaint
We were at Costco, when approached by a Directv saleman, who offered us a good deal to switch. We declined because 10 years ago we did have directv and experienced problems of outages during storms or bad weather, as well as other random service outages. This salesman GUARANTEED Directv, saying this NEVER happens now, giving it rave reviews. We decided then to switch over since we were buying a brand new tv. After two weeks, there was a 1 minute delay any time we changed the channel. After sitting with customer service this was resolved......until 2 more weeks. Then it started to skip... More...
(Satellite)
-
Extension of contract
DIRECTV Support Ticket
My contract was extended for 2yrs when a receiver that my nephew gave me was put on my account. At no time was I notified about the extension. When I cancelled my account I was told I will be charged early termination fees. I'm currently suffering because I just got a letter telling me I owe directv $783.00. More...
(Satellite)
-
DIRECT TV OVERCHARING ME MONTHLY
DIRECTV Consumer Complaint
I was told yesterday, while in process of trying to buy my way out of the contract with Direct TV that I had been overcharged for the last 10 months (that's how long I've been with Direct) - I have called almost monthly to complain. Found out yesterday that the basic price (before the $25 "advanced" receiver fee, $6 for something (twice), then minus $6, taxes, etc.) I have been paying is $68.99 and IT SHOULD HAVE BEEN $34.99!! A DirectTV person on the phone told me that. She said to buy my way out of the contract would be $280 - I called an hour later and the... More...
(Cable TV)
-
direct tv premier protction plan Example: Sears broken washing machine
DIRECTV Consumer Complaint
A month ago I submitted a claim under my premier protection plan. Thy said they would send me a new TV come to find out the, "new TV" doesn't even turn on. They then sent Their people to pick it up and thy CME to my home t the time I told them I'd be t work, the guy called me once when he was at my home and I missed his call, I called him back in less than two minutes to never get an answer until two hours llater he said he was too far and that I would have to reschedule. And I only work two minutes from my home! I called to reschedule and was rudely told that now I have... More...
(Cable TV)
-
BS represenitives
DIRECTV Consumer Complaint
this company sucks, the people whom are supposed to help dont know what there doing!! It got so bad that I just canceled my service and paid the fee.. and after that they still couldnt send the return boxes to the right address.. what a crock... NEVER GO THROUGH DIRECT TV!!! More...
(Cable TV)
-
DirectTV out of control fee's
DIRECTV Consumer Complaint
Only 3 months of service and I was not completely satisfied. I didn't get my sports package free for signing up, when I was told I would get those channels. To many problems in between the third party and the DTV. And worst of all, bill came up to $206 $400 early termination $300 for each box. I would never never never go through them again. I haven't had cable with them for a few months and they where finally able to get to my debit card when funds where available. Too much run around with customer service. And too much he said she said crap Never give them your card info. More...
(Cable TV)
-
DON'T GET DIRECTV
DIRECTV Consumer Complaint
Directv is garbage. Their promotional offer is offers a good amount of channels but it is only temporary and once your time is up, your bill skyrockets to an unbelievable price. My family downgraded to a lower priced package but this package barely had any channels so we felt like we were paying too much. We also had some channel package installed when we initially got directv. These channels were not viewable because the signal would constantly break, and when we called in with our problem, they tried to charge us more because THEY didn't set up the dish correctly.. What kind of BS is... More...
(Satellite)
-
Prices for what you get
DIRECTV Consumer Complaint
I think the prices for what you get at Direct TV are un reasonable. We have no extra channles like HBO, Starz, etc.. but out bill is over $90.00 a month. Our bill just went up and when I called to find out why they said due to price changes on certin channles. However my advanced receiver went up $5.00?? Really and I had an XTRA 24 mo rebate for $24.00 but now I only get it for 12 months? How does that even work? I think the customer service and overall service sucks and cant wait to find a new company. You would think they would want to keep there existing customers happy but guess not.... More...
(Miscellaneous)
-
worst customer service you have ever seen or heard !!!
DIRECTV Consumer Complaint
After being a loyal customer to DirecTV for almost 5 years, suddenly over charging on my subscription from $87.97 to $104.23 !!! and when I asked I was answered that since my plan was old they no longer offer that plan they have to over charge me from this day on. It is funny that their new package plans, offer the same plan as I have for $39.99 (New Customers) and instead of upgrading my plan with a lower rate they said that if I decide to chose that I have to pay $71.99. No wonder Dish Network and Cable Companies are taking over their business. Telephone operators were very rude and... More...
(Satellite)
-
wildblue internet
DIRECTV Consumer Complaint
I was a Directv customer for nine years, I decided to try comcast when it became available in my area, I called to cancel Directv & was talked into switching back to directv. At that time I was sold internet service through Wild blue the Directv sales rep. told me the ten gig per month plan was more than enough for family using Netflix & internet. Around 36 hrs after installation I received an email saying I had used up my months worth of data. I tried to call & cancel plan & was told I would owe $15 per month early termination fee as per my contract. I informed company that... More...
(Satellite)
-
Beware of sleazy contract, shoddy installation
DIRECTV Consumer Complaint
Apparently the fine print in their contract stipulates that any necessary repairs to their installation must be paid for by the customer. Yes, we should always read fine print. Reality: it's a long contract, the fine print is very fine, and I have a foolish tendency to trust major national companies. So about a month later it stopped working in my daughter's room, and they told me I'd have to pay for them to fix it. We'd never even touched the wires! So I cancelled my contract and refused to pay early cancellation fee. Collection agencies have been after me ever since.... More...
(Satellite)
-
DIRECT TV
DIRECTV Consumer Complaint
I was sooo fed up and pissed off ... when i first sign up with direct tv... they said i keep same montly payment 69.00 every month for 2 just 2 years.. then they dediced to change my price to 100 a month after one year.. i was soo pissed.. i called direct tv.. they said ohh the contract for box is 2 years but programming is one year.. bull shitttt i never heard of that.. so i nag nag they said they will reduce to 70 a month.. but i keep seeing 80 a month.. i was soo pisssssseeddddd then i called again dicuss about direct price.. really silly.. they said that all they can do.. cannot reduce... More...
(Satellite)
-
Direct TV Agents Need Training
DIRECTV Consumer Complaint
I received a flyer in the mail that says switch back to Direct TV and bundle with our trusted partner AT&T to receive our promotional offer. When I phoned to sign up with Direct TV I told the agent that I was currently an AT&T Uverse customer. She told me it's ok and that when I switch to Direct TV all I have to do is phone the Uverse customer service dept & they will automatically bundle me with Direct TV at the promotional rate. She also told me to receive this offer I needed to sign a 2yr contract. I accepted these terms & agreed to 2yrs.. She also told me not to... More...
(Advertising)
-
Cost
DIRECTV Consumer Complaint
Signed up for service with monthly price quote of $51.99, first bill was $67.00, second bill was $69.00. I also asked to be sent a statement for my bill every month for which I pay with a personal check. When I went on line to review my billing statement they had added my checking account routing and account number to their system which they had taken from the check I sent for payment.They refuse to remove it from their file. DirecTV is by far the worst company I have ever dealt with, and Dish comes in a close second. More...
(Cable TV)
-
DIRECTV disturbing commercial
DIRECTV Consumer Complaint
Hello I would like to give you my opinion on your new commercial. I was very disturbed by the part where the eagle came down and took the dog into the sky. As a pet lover, me and many other people thought this was cruel and thoughtless. I am not part of direct TV, and because of this commercial, it proves your thoughtfulness ways. I will never become your customer because this proves that you wouldn%u2019t think of your customer%u2019s feelings. More...
(Advertising)
-
disturbing commercial
DIRECTV Consumer Complaint
Hello I would like to give you my opinion on your new commercial. I was very disturbed by the part where the eagle came down and took the dog into the sky. As a pet lover, me and many other people thought this was cruel and thoughtless. I am not part of direct TV, and because of this commercial, it proves your thoughtfulness ways. I will never become your customer because this proves that you wouldn%u2019t think of your customer%u2019s feelings. More...
(Advertising)
-
bill for movies ppv i did not order
DIRECTV Consumer Complaint
got bill for movies they say i ordered 3 years ago,never had phoneline or ordered any ppv More...
(Satellite)
-
Directv Customer Service
DIRECTV Consumer Complaint
Directv has the worst customer service, even their automated lady is the pits. The representatives can't answer questions that aren't a part of their script. If it wasn't for the NFL package I would have left a long time ago. We pay way too much money for their services and a channel line up that is majority infomercials. If there was another option I would take it!! More...
(Satellite)
-
DIRECTV Complaint
DIRECTV Consumer Complaint
At one time I decided to use Directv's autopay feature. I provided my bank account information and had no issues. Recently my parents' went through an identity theft issue and honestly spooked, I decided to remove my bank information from Directv. I contact Directv and provide a credit card for the auto pay. I request my bank account information be removed. I am told they will not remove my bank information, even at my request. After going back and forth, I learn that it is impossible for them to change it and there it stays in the system for as long as I keep the... More...
(Satellite)
-
Price increase unjustified
DIRECTV Consumer Complaint
This is my 6 month using the DIRECTV service and I have not had good experience so far. Bad experience ranges from bad signals, selection of movies, other unwanted promotional channels being added to customer service. Recently, I noticed that on my March DIRECTV bill, there is a fee increase over the February bill with no service change. So I called just to find out the reason for the increase. I was told that DIRECTV had a review of their service and decided that in order to maintain the quality and the level of service, they need to adjust the Choice Xtra plan to Xtra plan with a fee... More...
(Satellite)
-
Lies, lies, lies...
DIRECTV Customer Review
I had a terrible riview to write about this company. From the start to now I was lied to. I was lied to by the guys who stand inside walmart giving out promotions to a manager named Mariam who promissed me adjustments and credits and it never happened. But there's light at the end of the tunnel, I got transfered to a very nice young man named Jeremy (employee ID# 452996) whom I believe should run the company because he has excellent customer service skills and is great in defusing an angry caller, very knowledgeable and understanding. I have nothing but great things to write about... More...
(Cable TV)
-
Signal Issues with Directv
DIRECTV Consumer Complaint
We decided to switch from Cox Cable to Directv because of the money we could save. Which is a big difference in expense but I guess that just goes to show you get what you pay for. We have had nothing but issues since switching over. These issues are so continious that we decided to cancel our service to Directv two weeks after setting it up. However, you do not get 30 days to discover the new service sucks and get out of a two year contract. We were informed that you have to come to that decision within 24 hours of signing your contract. Of course the first 24 hours the system worked like... More...
(Cable TV)
-
Direct tv & the fact of they don't care about children's safety
DIRECTV Consumer Complaint
I will bad mouth direct tv any chance I get. I understand there was a contract BUT no where in it said any thing about the chance of injury that could cause death and only giving you $5 off a month for six months. Let me explain. A couple of years ago I had moved and had installers come and re-install. The installers that came out left their bolts for the dish outside on the ground and left. My second son, then 15 mos, found one, yes he was supervised, and I turned around to see where the other kids were to turn back around to see my 15 mos old son turning blue from choking on the bolts (... More...
(Cable TV)
-
Dis-satisfied EX customer
DIRECTV Consumer Complaint
DIRECT TV is the worst business I have ever dealt with. DO NOT go with this company for your TV, Internet, or phone service. I had to move in an emergency situation and the place that I was moving too did not want a dish on the property. I explained this situation to them and it did not matter they charge me 375.00 for an early termination fee even though I explained the situation that involved my elderly father. It was terrible and I will never ever refer anyone to their services. I will bad mouth Direct Tv every chance I get to everyone I know. More...
(Cable TV)
-
Blizzard Nemo
DIRECTV Consumer Review
When I first considered switching from Time Warner Cable (where my bill was nearing $150) to Directv (where my bill is now nearing $50) I was worried that because i live in Maine I was going to constantly be losing signal. As we all know this past blizzard was insane, but I never lost signal, not once. This service is the best hands down and I will continue to sign its praises for as long as I long as I can... Super Great! More...
(Satellite)
-
Not to be trusted
DIRECTV Consumer Complaint
About 8 years ago i opened an account went off to school in Kentucky and left the account open for mymother to use because she needed the service. Checked the account and noticed she wasn't paying it. So i wrote Directv asking them to disconnect the service because i didn't want it on my credit. Went through the process of having a code put on the account so she wouldn't have access to it. Got an email saying that the account was no longer in service and my mother had it in her name ...... Now here it is 8 years later and i want the service... They took 221.65 off my debit... More...
(Satellite)
-
Direct TV Very Dishonest Business Practices
DIRECTV Consumer Complaint
Decided to switch to DTV because they were offering a promotional special. I made certain to have the sales rep cover EVERY single possible charge so I would know EXACTLY what to expect my monthly bill to be. The first month my bill was exactly as quoted, but after that all hell broke lose and I've had to call and argue with them every single month about the add on charges. They added a "Protection Plan" without my consent or knowledge. I was NEVER told about this so called protection plan but apparently it is added on automatically. They agreed to remove it but then the... More...
(Satellite)
-
DIRECTV has the WORST customer service reps.
DIRECTV Consumer Complaint
I recently moved,with my niece,to live with my brother after his marriage fell apart.He is with the military,which means he is gone a lot,and was having issues with the internet/cable provider at the time.Given that our parents have had such a wonderful experience with DIRECTV and AT&T,something I can attest to as I was living with them while attending school and raising my daughter after leaving an abusive marriage,I talked him into getting DIRECTV. Boy do I regret it.First off my brother spent 2.5 hours discussing the best options etc,and when it came time to pay he forgot that he had... More...
(Satellite)
DIRECTV Reviews By Product
DIRECTV Comments
0 TERRIBLE! We have had DirecTV for 5 months and they are charging $231 to come out and do 20 min worth of work since we moved so early on in our contract. I talked to a supervisor and they were even absolutely NO help! Just kept telling me that "since I was a new customer they could not do less then $231." She even acted like they were doing me a favor by giving a "discount" from the actual $500 installation fee! WHAT! Who in their right mind can justify $500 for 20 min worth of work! This company is a bunch of crooks and would never recommend them to ANYONE! they would probably charge you $100 to refer a friend instead of give. DO NOT GET DIRECTV! EVER!
0 Wow, now I see why the threat of writing a complaint and canceling service had no affect on the representative at directv. DO NOT deal with them!!! Not only do they treat customers terrible once your under contract but they are crooks!!!! Moving 1 mile down the road and they want 180.00 to move the service. They would rather lose the customer. Wish the CEO's of this company would go on "undercover boss" what they could learn!
0 NEVER USE DIRECT TV!!! I ordered the "Genie" which they advertise for $39.00 and even quote this over the phone. When you get your bills they are well over $150!!!! They even tell you when they sign you up there is no contract and can cancel at any point in time. I called to cancel since they did NOT follow the quote they gave me. I asked for a manager to call me on 4 seporate occations and the last manager even confirmed no one made an attempt to contact me!! They then told me it would cost $450 to cancel my service and they sent me a contract, which they never did nor did I sign! I disputed this amount and they automatically took the amount out of my account! I have filed with the Better Business Bureau and recommend every one does the same! Crooked business and will scam you out of hundreds of dollars!
0 NEVER USE DIRECT TV!!! I ordered the "Genie" which they advertise for $39.00 and even quote this over the phone. When you get your bills they are well over $150!!!! They even tell you when they sign you up there is no contract and can cancel at any point in time. I called to cancel since they did NOT follow the quote they gave me. I asked for a manager to call me on 4 seporate occations and the last manager even confirmed no one made an attempt to contact me!! They then told me it would cost $450 to cancel my service and they sent me a contract, which they never did nor did I sign! I disputed this amount and they automatically took the amount out of my account! I have filed with the Better Business Bureau and recommend every one does the same! Crooked business and will scam you out of hundreds of dollars!
0 I began a two year contract with Directv (Dtv) in December of 2010 & also established shared billing with the telephone service provider in the area, AT&T. In November 2012, I contacted Dtv to inform them that I was moving to a new residence at the end of December, and that I wanted to reduce my service to a minimum of programming for the remainder of my contract. I also asked about the best timing for discontinuing the service at the old address, explaining that I would make my move over the month of December, and finally be staying at the new address in January 2013. The Dtv representitive told me that my contract would be completed by the 3rd week of December (after I prompter her by saying that I would be a free agent before the end of the year), and after that, I could get any promotional offer for discounts or bundling that new customers could get.
I then visited the Verizon (telephone service provider for my new address) through their website, and received an offer for a phone, internet, and Dtv bundle for $113.00 after the installation, shipping, handling, equipment purchase, tax, and fees (O.K., pretty normal set of junk fees). I was offered the same programming I had enjoyed for the past two years for about $45 less (overall with the phone and internet) than I had been paying with this new Verizon bundle, I was stoked!
I ordered the Verizon bundle the last week of December and the phone and internet was ready and working by the 28th, and Verizon said that the Dtv installer would contact me between the then and the 1st week of January to get the dish and boxes installed. On the 3rd, I contacted Verizon, and asked about the Dtv install, and after some time on hold, I was told that the Dtv part of the order had been canceled, and after another longer hold I was told that because I was already a Dtv customer, the bundle offer was not valid for me and to seek out a TV provider on my own. Several days and attempts later, I got the Verizon and Dtv folks on a conference call ( I know, I was amazed) and after a lot of discussion, it was determined that AT&T has some kind of hold on me through the shared billing.
So, here I am, a free agent (redundantly) wihout a contract with Dtv, effectively a new customer at a new address, and I am denied promotional discounts due to an association with a 3rd party contracted with Dtv to process billing for them.
I have enjoyed the filleting the whiners get at this post, and would hope for no less if anyone thinks that I am wrong for being convinced that I have highly likely cause for seeking damages from either AT&T of Dtv or both. Hit me with your best shot!
I then visited the Verizon (telephone service provider for my new address) through their website, and received an offer for a phone, internet, and Dtv bundle for $113.00 after the installation, shipping, handling, equipment purchase, tax, and fees (O.K., pretty normal set of junk fees). I was offered the same programming I had enjoyed for the past two years for about $45 less (overall with the phone and internet) than I had been paying with this new Verizon bundle, I was stoked!
I ordered the Verizon bundle the last week of December and the phone and internet was ready and working by the 28th, and Verizon said that the Dtv installer would contact me between the then and the 1st week of January to get the dish and boxes installed. On the 3rd, I contacted Verizon, and asked about the Dtv install, and after some time on hold, I was told that the Dtv part of the order had been canceled, and after another longer hold I was told that because I was already a Dtv customer, the bundle offer was not valid for me and to seek out a TV provider on my own. Several days and attempts later, I got the Verizon and Dtv folks on a conference call ( I know, I was amazed) and after a lot of discussion, it was determined that AT&T has some kind of hold on me through the shared billing.
So, here I am, a free agent (redundantly) wihout a contract with Dtv, effectively a new customer at a new address, and I am denied promotional discounts due to an association with a 3rd party contracted with Dtv to process billing for them.
I have enjoyed the filleting the whiners get at this post, and would hope for no less if anyone thinks that I am wrong for being convinced that I have highly likely cause for seeking damages from either AT&T of Dtv or both. Hit me with your best shot!
0 We have had directtv for about four years now and have very little to complain about. We are an elderly couple who Extremely enjoy The Game Channel. We find ourselves staying up til all hours of the night playing slingo and other games. It will be dearly missed in our household. I hope directtv will reconsider canceling this channel. Let us be the first to know if you reinstate it. :(
0 I just got my bill for March and it went up $3.00 and my sales tax doubled. I'm tired of paying for so many infomercial - shopping channels. I now have 3 QVC channels - 70 - 275 - 317 - so I'm paying for so many channels but I have 3 of the same one.
0 All lies from the beginning all the salesman wanted is to get your credit card number as fast as they can.
How can this business exist, I will never stop finding places on the internet to give them bad reviews and I will tell everyone that i know to stay away from DirectTV.
It's a rewarding feeling to help other people it feels like I have a duty now, I can't let other people spend their hard earned money to waste and make these thief and scammers' fattened and victimized more people.
How can this business exist, I will never stop finding places on the internet to give them bad reviews and I will tell everyone that i know to stay away from DirectTV.
It's a rewarding feeling to help other people it feels like I have a duty now, I can't let other people spend their hard earned money to waste and make these thief and scammers' fattened and victimized more people.
0 Worst customer service I have encounter
November 23 2013 DIRECTV installer of this company broke one of my windows on my house Jess LA Croix told me he had broken shatter with his lather up that point Honesty from this employee was fine Then when he gave the phone number for the complain department it took me about three weeks for getting in touch finally it very interesting A letter was send to my address stating I had to take picture reappraisal of damage done to the window 2/12/2013 I call to resolve the issue to no avail I pleaded with then to listen carefully of what my problems were just got out of the hospital pneumonia they still insist that I follow there protocol because it was to expensive for then to take pictures of damage find a Setubal to take care of this problem The weather in Cleveland has not cooperate cold and windy even suggested that the technician could take picture gong backwards again tried to repid what I I should do to get window repair instead saying we will getter done our self what accompany with terrible customer servisee
November 23 2013 DIRECTV installer of this company broke one of my windows on my house Jess LA Croix told me he had broken shatter with his lather up that point Honesty from this employee was fine Then when he gave the phone number for the complain department it took me about three weeks for getting in touch finally it very interesting A letter was send to my address stating I had to take picture reappraisal of damage done to the window 2/12/2013 I call to resolve the issue to no avail I pleaded with then to listen carefully of what my problems were just got out of the hospital pneumonia they still insist that I follow there protocol because it was to expensive for then to take pictures of damage find a Setubal to take care of this problem The weather in Cleveland has not cooperate cold and windy even suggested that the technician could take picture gong backwards again tried to repid what I I should do to get window repair instead saying we will getter done our self what accompany with terrible customer servisee
0 I an a senior citizen who has been charged hundreds of dollars to my credit card with out justification! 3 times in one day!
I have tryed my hardest to resolve this madder but in the last two days I have been on the phone with your company for over 8 hours talked to 14 people 3 supervisors been hung up on 8 times been lied to cheated and been treated like a dirt bag. I cant believe you get away with treating your customers like this. when I get done here I am setting up as many web sites that I can telling the world about your services and how you treat your customer's! I will post all of the prof I have (which means nothing to you) I will post on all of my blog's all over face book, I am going to start a tweeter account with the name of directvripeoff@tweeter.com and any were else I can find!! If you don't care then nether no I!! believe me when I say I don't give in to intimation like this!! I will get even I know you might teach your employees that lying and cheating people is what your company is all about!! But when I get done with you it will be posted for the world to see! in the morning I will be posting to all of my Masonic groups, ,AARP , www.seniorjournal.com,Alliance for Retired Americans,National Senior Citizens Law Center advocates, American Society on Aging, International Council on Active Aging ,National Council on the Aging (NCOA), National Council of Senior Citizens,Retirement Net ,Savvy Senior.org, This is just what I am doing in the first day! If I can spend 8 hours on the phone with your company and get no were. I can spend 8 hrs a day on the internet telling my story. I have lots of time on my hands and like to stay bissy. now I have a reson. I am so upset I feel like I might have a stroke! That will be on you.I will be very surprised if I hear from you! Any company that treats there customers like this most not have someone in charge that cares! It is very sad when this is the way you treat senior citizen customers!
I have tryed my hardest to resolve this madder but in the last two days I have been on the phone with your company for over 8 hours talked to 14 people 3 supervisors been hung up on 8 times been lied to cheated and been treated like a dirt bag. I cant believe you get away with treating your customers like this. when I get done here I am setting up as many web sites that I can telling the world about your services and how you treat your customer's! I will post all of the prof I have (which means nothing to you) I will post on all of my blog's all over face book, I am going to start a tweeter account with the name of directvripeoff@tweeter.com and any were else I can find!! If you don't care then nether no I!! believe me when I say I don't give in to intimation like this!! I will get even I know you might teach your employees that lying and cheating people is what your company is all about!! But when I get done with you it will be posted for the world to see! in the morning I will be posting to all of my Masonic groups, ,AARP , www.seniorjournal.com,Alliance for Retired Americans,National Senior Citizens Law Center advocates, American Society on Aging, International Council on Active Aging ,National Council on the Aging (NCOA), National Council of Senior Citizens,Retirement Net ,Savvy Senior.org, This is just what I am doing in the first day! If I can spend 8 hours on the phone with your company and get no were. I can spend 8 hrs a day on the internet telling my story. I have lots of time on my hands and like to stay bissy. now I have a reson. I am so upset I feel like I might have a stroke! That will be on you.I will be very surprised if I hear from you! Any company that treats there customers like this most not have someone in charge that cares! It is very sad when this is the way you treat senior citizen customers!
0 Is there anyone out there listening to us victims of our complaints? I think the State Attorney General should look into Direct TV's practices.
They say we should read the fine print. Rightly so, but when you are talking about a person's bank account or credit card, this type information should be spoken to potential customer.
I consider this illegal unless you were made verbally aware at the time of accepting the terms.
When the conditions which they deem important, they read to you for acceptance, they fail to mention something so "mundane and unimportant" as money or bill payment for services or your credit being maxed out or your account is thrown into "NSF" mode.
Where do we need to start? DirectTV is literally robbing its customers.
They say we should read the fine print. Rightly so, but when you are talking about a person's bank account or credit card, this type information should be spoken to potential customer.
I consider this illegal unless you were made verbally aware at the time of accepting the terms.
When the conditions which they deem important, they read to you for acceptance, they fail to mention something so "mundane and unimportant" as money or bill payment for services or your credit being maxed out or your account is thrown into "NSF" mode.
Where do we need to start? DirectTV is literally robbing its customers.
0 In Portland Oregon we cannot get Oregon Duck Football Games and are unable to get Portland Trail Blazers basketball... we did not know this before we signed with tem and now we are stuck in a contract... DO NOT BUY this service as many chennels which comcast offers are extra. They won't let us out of our contract so I am stuck having to travel to see games.
0 YOU DO NOT WANT DIRECT TV, IT IS THE WORSE, FIRST OF ALL IF SOMETHING HAPPENS TO YOUR BOX, YOU HAVE TO PURCHASE ANOTHER ONE. I THOUGHT IT WAS RENTED,BUT NO SIR BUDDY,HAD TO BUY A NEW ONE FOR MY DAUGHTER'S ROOM. SECOND THING IS, IF YOU PAY WITH A DEBIT CARD FROM YOUR BANK R A CHECK FROM YOUR BANK, THEY WILL GO IN YOUR ACCOUNT AND GET THEIR MONEY, HONEY AND THERE ISNOT A THING YOU CAN DO ABOUT IT. THAT COMPANY STINKS, STICKTO CABLE IT MAY GET HIGH SOME TIMES IF YOU NEED TOO MUCH, BUT SERVICE IS SO MUCH BRTTER, AND THEY DONT STEAL YOUR MONEY!!!!!!
0 I have been a Direct member for 6 years. Over the last several years the service has gotten worse and prices have steadily climbed. It got to the point that over half of my channels where not coming in and was told it would cost $100 to move my dish.I finally had enough and cancelled my service and told them to send my final bill. Now the person I talked to while closing my account told me I would recieve my final bill and have time to pay my bill. They took money out BEFORE I even recieved my final bill, they took $45 which happened to over draw my account. when I called them they said there was nothing they could do and was informed I had had plenty of time to pay(I still haven't recieved my bill). So I asked how much I still owed and was told $139.76. I made the payment Friday,October 5, 2012. As I'm making my payment online I notice that there was an additional charge of $63.71 on my bill. I paid $140.00 and called them again. The guy I spoke to said that it was PPV charges from 2010. I spent an hour on the phone and was finally told that it would be taken off and I would have a zero balance. I asked if he was sure and that my account wouldn't be charged again. he assured me that it was taken care of. I just checked my account this morning and saw where they withdrew the $63.71. I tried calling and was told that once my account was closed they couldn't refund any money, so I asked for a supervisor. After a hour on the phone the supervisor finally got on the phone and said they were valid charges for PPV from 2007. I was I thought I was told 2010. He said no it was from 2007 and that I would not be refunded my money. When I asked to speak to someone above him, he says "there is no one above the supervisor" and hangs up. So frustrated!!!! How can they get away with stealing people's hard earned money???
0 I am so mad at direct tv.. They scam artist poor customers service. I was hung on, transferred all around. Charged for NFL ticket that we always have them post on our account NEVER ADD NFL ticket. Was told we had credit on previous account. Now they say we actually owed them, and they applied credit to old balance. Bull Crap. They STOLE my money!!!!!
0 I just hate how direct tv reel you in with their packages. First they promise that you will pay a flat rate pay for one year, then they say they need a credit or debit card on file that way they can pull the money off every month. Now the for the first three months were cool they lived up to the promise of a flat rate pay ( which in this case was 29.95), then all of a sudden the fourth month rolls around and my bill goes up to fifty, then fifty became sevnty, and so on until eventually it reached one-hundred and twenty. So just now i was flipping through the channels and i notice how sorry as direct tv is constantly comparing their uck butt ass prices to dish network, can you believe they hd the nerve to talk about how dish network raised thier prices after three months? Its bullshit reality check direct tv and all you sorry ass money hungry trick representatives, FIX YOUR OWN PRICES BEFORE YOU START TRYING TO GLORIFY YOURSELVES AS BEING BETTER THAN ANY OTHER CABLE COMPANY, THE TRUTH IS YOU MOTHERFUCKAS SUCK. And i sure cant wait til my contract is up with you BITCHES. Its a damn shame how direct tv trick people into low prices and then lock them into a two year contract. Get your SHIT together dirct tv.
0 :mad:After 2 years of Direct TV They have Screwed Their Customers out of Millions of Dollars :( and will continue to do so I am going to contact the News try to Post as much as I can Its not Fair to the Direct TV Customers. I ended my ordeal with Direct TV and was told to Just turn in Boxes and My account would be Clear Come to find out They added Bogus Charges and now I owe which I shouldnt owe at all If your a Direct TV Custiomer I will Pray for you all. No one should have to deal with the undue stress that Direct TV causes please evaluate your Bills Carefully I know in my heart that this company is not right. One more thing never give them your card number they will Take your money without notice or approval
0 HORRIBLE HORRIBLE HORRIBLE
I got a co worker to switch to direct TV after I told him about how cheap and awesome direct TV was or I thought it was. So the refer a friend sounded awesome he gave them my info and about a week or so later magically the information is not in the system so not only did we get lied to we are both stuck with these direct TV for 2 years and don't have a clue what we will be charged month to month. Customer service is just flat outrude and could care less about the customer just wants to get off the phone as soon as possible. I don't know how a company can be in service for this long treating customers the way they do
I got a co worker to switch to direct TV after I told him about how cheap and awesome direct TV was or I thought it was. So the refer a friend sounded awesome he gave them my info and about a week or so later magically the information is not in the system so not only did we get lied to we are both stuck with these direct TV for 2 years and don't have a clue what we will be charged month to month. Customer service is just flat outrude and could care less about the customer just wants to get off the phone as soon as possible. I don't know how a company can be in service for this long treating customers the way they do
0 DO NOT EVER GET DIRECTV!!!
We've been loyal customers for years. I used to be someone who would rave over directv and tell them not to use anything else. Well recently we fell on real hard times. Both my husband and I had lost our jobs and had no money whatsoever. We couldn't pay the bill so they cancelled the service. Now 2 months later without having service at all from them they have overdrawn our account over $300. I contacted my cousin-in-law cause she is a at home tech person for directv. She told me to call billing. I did the service was closed for the day. I told her this and she said it doesn't close til 1am. So it was like what utter bull. Then she's proceeding to tell me all the bs on the agreement and how they used the cc attached to our account. I was like we didn't have a cc attached to our account. So basically they took whatever cc well acutally our debit card that we had paid the bill with in the past and attached the payment without prior notice and without autorization. I'm so furious because I wasn't trying to avoid the bill it's just we've had no money and what little we've gotten from selling things has gone to buying diapers and wipes and food for our baby and other child. I was actually happy because I just got hired at a new job a few days ago and start this week, and now I get to go into this job with our account over drawn, nothing of any real value left to sell to even come up with $300 to cover the cost, and not knowing when my pay periods will be, so yeah nice big F YOU came from them today.
See I never used local cable because I didn't think they had the extra cartoon channels, etc like directv did. Well I just added internet services last week from the local cable company because my husband had finally gotten a job and got his first paycheck. I decided to just add the cable service for tv too because I wanted to be able to watch the olympics. I was between directv and the local cable, but decided to call the local cable to see what deals they had. Let's just say I'm super Happy with the local cable company not only do they have the extra channels, but they have on demand, we have the hd channels and love 'em. I've been catching up on some shows I've missed, etc. We will never ever go back to directv. They are simply awful, we paid for so many channels we never watched, etc. I also love the fact that the local cable still has all the channels that directv just screwed it's customers out of. Their excuse cause they didn't want to charge their customers extra because the networks wanted more money. Yeah like that makes sense. Let's drop 25 channels and still charge customers the same price eventhough they no longer have access to those channels. It doesn't really surprise me. I've been trying for months to get into their at home techs so I could work and provide for my family and be home with my kids. All my equipment passed their tests. Well they won't hire me saying I'm not qualified to do the job eventhough they have training. So I'm not qualified but someone who's not worked in 20+ years or who was retired but can't afford to live on social security and can't use a computer well is? That's who they mostly hire is elderly people who don't know how to use a computer. Most of the calls in to tech are to someone's home eventhough they're supposed to pretend they're in a office. Well I'm glad you didn't want to hire someone who does have some experience and definately knows how to use a computer, type, and has done customer service and sales as a call center rep before. So glad cause I'm going into a much better job in my opinion and directv is just gonna continue to lose customers because they hire inexperienced elderly people to try and solve problems, and yeah generally I think they have only probably 1 in 1000 workers that truly do care about us the customers. My cousin-in-law included as one of the good ones. Regardless as what most people have made for comments on here run the hell away from directv don't walk.
We've been loyal customers for years. I used to be someone who would rave over directv and tell them not to use anything else. Well recently we fell on real hard times. Both my husband and I had lost our jobs and had no money whatsoever. We couldn't pay the bill so they cancelled the service. Now 2 months later without having service at all from them they have overdrawn our account over $300. I contacted my cousin-in-law cause she is a at home tech person for directv. She told me to call billing. I did the service was closed for the day. I told her this and she said it doesn't close til 1am. So it was like what utter bull. Then she's proceeding to tell me all the bs on the agreement and how they used the cc attached to our account. I was like we didn't have a cc attached to our account. So basically they took whatever cc well acutally our debit card that we had paid the bill with in the past and attached the payment without prior notice and without autorization. I'm so furious because I wasn't trying to avoid the bill it's just we've had no money and what little we've gotten from selling things has gone to buying diapers and wipes and food for our baby and other child. I was actually happy because I just got hired at a new job a few days ago and start this week, and now I get to go into this job with our account over drawn, nothing of any real value left to sell to even come up with $300 to cover the cost, and not knowing when my pay periods will be, so yeah nice big F YOU came from them today.
See I never used local cable because I didn't think they had the extra cartoon channels, etc like directv did. Well I just added internet services last week from the local cable company because my husband had finally gotten a job and got his first paycheck. I decided to just add the cable service for tv too because I wanted to be able to watch the olympics. I was between directv and the local cable, but decided to call the local cable to see what deals they had. Let's just say I'm super Happy with the local cable company not only do they have the extra channels, but they have on demand, we have the hd channels and love 'em. I've been catching up on some shows I've missed, etc. We will never ever go back to directv. They are simply awful, we paid for so many channels we never watched, etc. I also love the fact that the local cable still has all the channels that directv just screwed it's customers out of. Their excuse cause they didn't want to charge their customers extra because the networks wanted more money. Yeah like that makes sense. Let's drop 25 channels and still charge customers the same price eventhough they no longer have access to those channels. It doesn't really surprise me. I've been trying for months to get into their at home techs so I could work and provide for my family and be home with my kids. All my equipment passed their tests. Well they won't hire me saying I'm not qualified to do the job eventhough they have training. So I'm not qualified but someone who's not worked in 20+ years or who was retired but can't afford to live on social security and can't use a computer well is? That's who they mostly hire is elderly people who don't know how to use a computer. Most of the calls in to tech are to someone's home eventhough they're supposed to pretend they're in a office. Well I'm glad you didn't want to hire someone who does have some experience and definately knows how to use a computer, type, and has done customer service and sales as a call center rep before. So glad cause I'm going into a much better job in my opinion and directv is just gonna continue to lose customers because they hire inexperienced elderly people to try and solve problems, and yeah generally I think they have only probably 1 in 1000 workers that truly do care about us the customers. My cousin-in-law included as one of the good ones. Regardless as what most people have made for comments on here run the hell away from directv don't walk.
0 I received a message across my tv screen saying 25 channels were going to be dropped. Is there going to be a price adjustment? & why are there so many B S channels that people don't even watch? There can be one particular channel you like and have to upgrade to a totally different package!!! That is a total ripoff!!! :( If I wasn't ini contrac
0 HATE IT...HATE IT...
After receiving a promo in the local newspaper, we inquired about having direct installed. one thing that was very important to us was the availability of at least one Boston station, which we'd heard were unavailable in our market. After conversations with customer reps we were told that if we subscribed, we'd not only get one Boston station but we'd be receiving two of them as part of our channel line up. It wasn't until installation was complete that we were receiving no signal no from either Boston channel as promised and another call to Direct informed us that both customer reps we'd spoken to earlier were mistaken, there are no Boston channels available in our area.
The following day I discovered that the installation tech hadn't programmed one of my remotes so i called to have him come back and take care of it only to be told that direct doesn't send service people to do the, she'd have to help me over the phone, which i declined. My feeling was that it's not a service call because the installation was never completed by the installer and he should come back and program the remote as part of the installation process as it had been explained.
I'm now considering cancelling my service and having everything removed and going back to cable which in over 35 years, I've never had a problem with..........
After receiving a promo in the local newspaper, we inquired about having direct installed. one thing that was very important to us was the availability of at least one Boston station, which we'd heard were unavailable in our market. After conversations with customer reps we were told that if we subscribed, we'd not only get one Boston station but we'd be receiving two of them as part of our channel line up. It wasn't until installation was complete that we were receiving no signal no from either Boston channel as promised and another call to Direct informed us that both customer reps we'd spoken to earlier were mistaken, there are no Boston channels available in our area.
The following day I discovered that the installation tech hadn't programmed one of my remotes so i called to have him come back and take care of it only to be told that direct doesn't send service people to do the, she'd have to help me over the phone, which i declined. My feeling was that it's not a service call because the installation was never completed by the installer and he should come back and program the remote as part of the installation process as it had been explained.
I'm now considering cancelling my service and having everything removed and going back to cable which in over 35 years, I've never had a problem with..........
0 HATE IT...HATE IT...
After receiving a promo in the local newspaper, we inquired about having direct installed. one thing that was very important to us was the availability of at least one Boston station, which we'd heard were unavailable in our market. After conversations with customer reps we were told that if we subscribed, we'd not only get one Boston station but we'd be receiving two of them as part of our channel line up. It wasn't until installation was complete that we were receiving no signal no from either Boston channel as promised and another call to Direct informed us that both customer reps we'd spoken to earlier were mistaken, there are no Boston channels available in our area.
The following day I discovered that the installation tech hadn't programmed one of my remotes so i called to have him come back and take care of it only to be told that direct doesn't send service people to do the, she'd have to help me over the phone, which i declined. My feeling was that it's not a service call because the installation was never completed by the installer and he should come back and program the remote as part of the installation process as it had been explained.
I'm now considering cancelling my service and having everything removed and going back to cable which in over 35 years, I've never had a problem with..........
After receiving a promo in the local newspaper, we inquired about having direct installed. one thing that was very important to us was the availability of at least one Boston station, which we'd heard were unavailable in our market. After conversations with customer reps we were told that if we subscribed, we'd not only get one Boston station but we'd be receiving two of them as part of our channel line up. It wasn't until installation was complete that we were receiving no signal no from either Boston channel as promised and another call to Direct informed us that both customer reps we'd spoken to earlier were mistaken, there are no Boston channels available in our area.
The following day I discovered that the installation tech hadn't programmed one of my remotes so i called to have him come back and take care of it only to be told that direct doesn't send service people to do the, she'd have to help me over the phone, which i declined. My feeling was that it's not a service call because the installation was never completed by the installer and he should come back and program the remote as part of the installation process as it had been explained.
I'm now considering cancelling my service and having everything removed and going back to cable which in over 35 years, I've never had a problem with..........
0 After a bad day, calling direct tv was not what I wanted to do. We had been over charged and in need of a new rate. Although we didn't qualify for the promotion b/c it is for new customers only, Dominique (the agent) was awesome! She credited us for the HBO we had cancelled and been charged for and she got our monthly bill rate down $20. All in all she helped knock $40 off the monthly bill. We were ready to go to Dish but she saved us :). The gentleman we spoke to before her had a great personality and was helpful as well. Great experience!!
0 NEW YORK cheap snapbacks (Reuters) - Investigators searching a New York basement for clues about the 1979 bulls snapback disappearance of a 6-year-old boy new era snapback have ended their search after "nothing conclusive was found," a law enforcement source said on Sunday. snapback for cheap Etan Patz was one of the first missing children in the United States to have his photograph printed on milk cartons after he new snapback disappeared and helped fuel an intense national campaign in search of missing children in the 1980s. xyzboy8888
0 I am a new customer to Direct TV and am already regretting my decision. When I first spoke to a employee on the phone one of the things I wanted to make sure you had was on demand, which I was told you did, at no time was I told you had to have a high definition box to receive it. When I called last week I asked about it and the credit for being a auto pay customer and was told now that I am a customer I could not get the credit. Had I been told up front about needing the box and that with the auto pay credit it would of not really cost me any more I of course would of gotten it. I have several neighbors that were thinking about switching to Direct TV but I will now not be recommending they do so. I just wish I would of been informed in the first place, I was told I was going to
get a service now that I don't!! D tv did get back with me and said they were sorry but could not change anything!
get a service now that I don't!! D tv did get back with me and said they were sorry but could not change anything!
0 Direct TV is a great company. Good customer service, Very heplful with any questions I have ever requested. My signal is usually very good. Thanks a satisfied customer in Texas.
0 I have had direct tv for a long time and recently upgraded and of course had to sign a new contract. I regreted doing this immediately as I had to call several times when my cable went out. They actually had a 7 day repair window - can't believe that. I was also told on two occassions that I would get a credit but never did. Now, I am moving - the people that I am moving in with already have cable provider - and DTV is trying to charge me to disconnect. This move wasn't planned at the time I upgraded and I am not going to take direct tv into a home that already has cable. I need to get to someone at Direct TV to waive this. Their service is horrible and i would never ever use them again nor recommend them.
0 The installers must be paid by the number of jobs thjey do in a day. They run the cables the quickest way they can like punching a hole in the ceiling closet and dropping the cable or by drilling thru your floor when DISH ran the cables inside of the wall. I recommend DISH network for installation practices.
0 Directv has F&%$ED me out of THOUSANDS of dollars over the past 10 years. I wouldn't recommend them to Osama Bin Ladin. I just hope that the NFL will offer there Sunday Ticket package to other cable providers. that the only reason i put up with their crap for so long. I recently concelled my service because you pay hundreds of dollars for a bunch of channels you don't even watch.my bill was $180 a month and i have absolutly no movie channels. What a freakin rip off. F%&K Dierctv!!!!!!!!!!!!!
0 My problems with this company are similar to the ones above.
At first it started out with a "promotion" deal that they offer and it doesn't automotically come off when the promotion is over and you are responsible with charges you are not aware of.
Next, I decided to change the way I was paying from switching from my debit account to credit card and they changed the date the automoatic transaction was to be made and AGAIN did not inform me and refused to refund my account even though the error was theirs.
Then, I received a bill that had been increased by $10 because I no longer wanted automatic payments taken from my account because they screwed me over before.
I am cancelling. I would rather spend my dollars to be free of that lousy company even if it means I am without cable. No company should take advantage of their consumers this way. I cannot believe they are still in business.
Also, their connection always goes out any time it rains or there is bad weather present.
DirecTV is the absolute worst compnay I have EVER dealt with.
I would NOT recommend them to anyone!
At first it started out with a "promotion" deal that they offer and it doesn't automotically come off when the promotion is over and you are responsible with charges you are not aware of.
Next, I decided to change the way I was paying from switching from my debit account to credit card and they changed the date the automoatic transaction was to be made and AGAIN did not inform me and refused to refund my account even though the error was theirs.
Then, I received a bill that had been increased by $10 because I no longer wanted automatic payments taken from my account because they screwed me over before.
I am cancelling. I would rather spend my dollars to be free of that lousy company even if it means I am without cable. No company should take advantage of their consumers this way. I cannot believe they are still in business.
Also, their connection always goes out any time it rains or there is bad weather present.
DirecTV is the absolute worst compnay I have EVER dealt with.
I would NOT recommend them to anyone!
0 I recently moved from Texas to Arkansas and decided to leave Dish and try Direct TV, my main reason was to get NFL Sunday ticket. We were lead to belive that new customers received this free for the 2011 season. We planned the move months in advance, and were told by the Direct TV sales people to order the installation as early to ensure we would get the date we needed after move we moved in. I was even assured by the installers that I would get the NFL Sunday ticket when the football season started. I was also ensured that I would be able to pause a show in one room and continue it in another room. The service was hooked up on July 27th. I have been out of town since the 2011 football season began and could not wait to watch the football games at my house this Sunday. Well guess what not only can I not pause a show in the living rom and watch it in the den, I can not pause any show in any room but the living room. The other three receivers are about as useful as a cable box. But here is the kicker no NFL Sunday ticket....When I called the customer service people(who by the way do not understand the meaning of customer service) they were rude, uncareing, and would not listen to my complaint at all. After talking to serveral people here is what they say- The NFL Sunday ticket offer did not start untill August 1ST, THATS 4 DAYS AFTER THEY INSTALLED MY SERVICE if I had know that I would have waited the 4 days. After I said that they said it would not have mattered since I scheduled the install in June. at thier urging to secure the installation. Additionally the phone number I was given when I moved here was tied to another account so when I called to make a payment using the automated service a gave my home phone number as instructed they applied my payment to a old account, and then had to nerve to demand payment from me before I could voice my concern about not receiving the Sunday ticket. When I told them I had already made a payment they pretty much called me a liar. This is the worst I have ever been treated as a customer. As soon as my contract is up I will do with out TV before I continue one day past the 2 years they tricked me into. After nearly 2 hours on the phone with them today I was insulted by every one of the people I talked to.
I will dedicate my life to telling anyone who will listen how sorry Direct TV is, and how little they care about thier customers.
Bryan Whitehead
Texarkana, AR
I will dedicate my life to telling anyone who will listen how sorry Direct TV is, and how little they care about thier customers.
Bryan Whitehead
Texarkana, AR
0 I was a customer for several years;each year becoming more and more annoyed with this company.I didn't realize that from the first moment of incompetant installation I was in for alot of frustration and anger.I had five boxes and 2 in high def and barely a month ever went by without one or more of these boxes,cable connections or somthing else failing.When you call customer service they tell you that you must go through this annoying process of component testing before they even consider sending a technician out sometime next week.This is even if you have equipment insurance which is another scam!Customer service is horrendous and mind numbing taking most of an hour no matter when you call.The people who man these call centers are rude,self-serving and are obviously paid to lie for directv.I am going to have to pay a couple of hundred dollars to get out of my contract but i cannot take thier lies and misleading crap any longer.RUN DONT WALK AWAY FROM THIS COMPANY!
0 i can get you $100 off your bill if u havent signed up yet. u can email me at pokerplayer6294@yahoo.com
0 Do not ever, ever, ever sign up with them!
This is my formal complaint I sent out about my Direct tv ordeal...
I had been a Direct TV customer for a year and a half and never had any issues and always paid my bill in full and on time. I recently moved and scheduled an appointment for an installation at my new address on July 21st 2011. Prior to the installation date I informed Direct TV that the technician would need to contact my Landlord so he was informed of the installation requirements, they stated that was ok and would note the account. The Landlord wanted to make sure the technician was fully aware of the maximum height and satellite placement that would be allowed for the installation.
The Technician arrived around 8:00 am on July 21st 2011. When I asked if he spoke to my Landlord as noted on my account he stated he didn’t know anything about it. I then proceeded to inform him that the Landlord was ok with the installation of the Direct TV service but there were requirements needed for it to be approved by management. Requirements dealt with no drilling on the property and the placement of the satellite on the balcony. The technician stated he did not need to attempt to install the satellite dish, based on what I told him he knew the installation could not be successfully completed. The technician never evaluated my balcony or spoke to my Landlord; he stated that it was not necessary. He then stated that he would call his manager and inform him that my cancellation fee was to be waived due to the inability to install my service.
The following day I decided to contact Direct TV to make sure every thing was communicated correctly. The customer service rep stated that they would not waive the cancellation fee based on the notes posted by the technician. The technician apparently wrote that “the customer’s landlord would not permit the installation of service”. I found this appalling, that the technician would tell a completely different story in his notes. The only conclusion that I can come to is that he did not want to perform an installation that could possibly be unsuccessful. Due to restrictions on the placement of the satellite or the satellite not receiving a strong enough signal. The call was ended with the conclusion that my cancellation fee would not be waived.
I decided to attempt to resolve my issue with a different customer service representative. I called later that day and informed the representative about my installation appointment, and the technician. She stated that due to the fact that the technician was allowed to proceed with the installation but decided not to due so, I would not be charged a cancellation fee. She further stated that I was not at fault for the unsuccessful installation, that it was the technician’s decision not to install my service that was the problem. The representative also stated she would add notes to the account supporting this statement. The representative also stated that my balance due should be waived by the time I received my final statement.
On July 30th, I decided to call Direct TV after receiving my final statement. I also checked online and noticed I still had a balance due of $143.20. I spoke to a customer serviced representative who stated I didn’t have any notes on my account supporting any waived cancellation fee. I’m not sure if this is a tactic used to continue to charge the customer. After an unsuccessful 20minutes I was asked to be transferred to someone else that could better assist me. I was transferred to the retention department where another representative was of some assistance. He was able to find the notes supporting the waived cancellation fee. He added that some representatives are too lazy to look for them but all have access to view notes of different departments. He did offer to send out another technician due to the bad technician that was sent out and decided not to do the work. I informed him that this was a week and a half ago and I have since then had cable service installed. The representative seemed to be in agreement with me, that my cancellation fee should be waived. The problem is that the technician stated in his notes that my landlord would not permit the installation period. This technicality is what posses a problem for them to waive my cancellation fee. It’s the technician’s false report on what occurred that is keeping the cancellation fee in place. The representative stated that if I wanted to file a formal complaint I could due so via the Direct TV website.
I have decided to file this formal complaint not just with Direct TV but also with the District Attorney’s office, the BBB and with Consumer Affairs. I will also be disputing any credit card charges that are imposed by Direct TV without my prior consent. I also find it disturbing that this is how a company would treat a good paying customer. After being told several times that my cancellation fee would be waived I hoped Direct TV would keep their word. Now I am being told different in order to be squeezed for more cash. I really hope someone at Direct TV will finally due what is right and waive my cancellation fee so I can move on.
This is my formal complaint I sent out about my Direct tv ordeal...
I had been a Direct TV customer for a year and a half and never had any issues and always paid my bill in full and on time. I recently moved and scheduled an appointment for an installation at my new address on July 21st 2011. Prior to the installation date I informed Direct TV that the technician would need to contact my Landlord so he was informed of the installation requirements, they stated that was ok and would note the account. The Landlord wanted to make sure the technician was fully aware of the maximum height and satellite placement that would be allowed for the installation.
The Technician arrived around 8:00 am on July 21st 2011. When I asked if he spoke to my Landlord as noted on my account he stated he didn’t know anything about it. I then proceeded to inform him that the Landlord was ok with the installation of the Direct TV service but there were requirements needed for it to be approved by management. Requirements dealt with no drilling on the property and the placement of the satellite on the balcony. The technician stated he did not need to attempt to install the satellite dish, based on what I told him he knew the installation could not be successfully completed. The technician never evaluated my balcony or spoke to my Landlord; he stated that it was not necessary. He then stated that he would call his manager and inform him that my cancellation fee was to be waived due to the inability to install my service.
The following day I decided to contact Direct TV to make sure every thing was communicated correctly. The customer service rep stated that they would not waive the cancellation fee based on the notes posted by the technician. The technician apparently wrote that “the customer’s landlord would not permit the installation of service”. I found this appalling, that the technician would tell a completely different story in his notes. The only conclusion that I can come to is that he did not want to perform an installation that could possibly be unsuccessful. Due to restrictions on the placement of the satellite or the satellite not receiving a strong enough signal. The call was ended with the conclusion that my cancellation fee would not be waived.
I decided to attempt to resolve my issue with a different customer service representative. I called later that day and informed the representative about my installation appointment, and the technician. She stated that due to the fact that the technician was allowed to proceed with the installation but decided not to due so, I would not be charged a cancellation fee. She further stated that I was not at fault for the unsuccessful installation, that it was the technician’s decision not to install my service that was the problem. The representative also stated she would add notes to the account supporting this statement. The representative also stated that my balance due should be waived by the time I received my final statement.
On July 30th, I decided to call Direct TV after receiving my final statement. I also checked online and noticed I still had a balance due of $143.20. I spoke to a customer serviced representative who stated I didn’t have any notes on my account supporting any waived cancellation fee. I’m not sure if this is a tactic used to continue to charge the customer. After an unsuccessful 20minutes I was asked to be transferred to someone else that could better assist me. I was transferred to the retention department where another representative was of some assistance. He was able to find the notes supporting the waived cancellation fee. He added that some representatives are too lazy to look for them but all have access to view notes of different departments. He did offer to send out another technician due to the bad technician that was sent out and decided not to do the work. I informed him that this was a week and a half ago and I have since then had cable service installed. The representative seemed to be in agreement with me, that my cancellation fee should be waived. The problem is that the technician stated in his notes that my landlord would not permit the installation period. This technicality is what posses a problem for them to waive my cancellation fee. It’s the technician’s false report on what occurred that is keeping the cancellation fee in place. The representative stated that if I wanted to file a formal complaint I could due so via the Direct TV website.
I have decided to file this formal complaint not just with Direct TV but also with the District Attorney’s office, the BBB and with Consumer Affairs. I will also be disputing any credit card charges that are imposed by Direct TV without my prior consent. I also find it disturbing that this is how a company would treat a good paying customer. After being told several times that my cancellation fee would be waived I hoped Direct TV would keep their word. Now I am being told different in order to be squeezed for more cash. I really hope someone at Direct TV will finally due what is right and waive my cancellation fee so I can move on.
0 After reading all of the reviews on Direct TV, seems that this company is not customer friendly. Before you make a contract with Direct TV (DTV), check out the reviews from people that made the mistake of using DTV. Some of them seem more like nightmare. Glad I read the reviews!
0 If you need repair service you are given a 7 day out repair service date just happened to me. Lost all service on 07/15/2011 ay 2:00 PM called sevice told me to check this and that than call back did this twice as bad weather. We had lost our signal and now no one is coming to look aat it until 07/21/2011. I'm starting my second year of 2 year contrafct aske how much to disconnect service charge is $240.00 Service call is $49.95 if you wand a service contract it's $5.99 a month. I had Cox for 20 years and never had such poor service. As soon as my conttract is up I'm sure going to drop Direct TV as they are a rip off company also earlier I had inquired about adding another tv and the charge was quoted as $150.00. My advise to anyone now is stay away from Direct Tv
0 Direct TV lie, treat you like a number, you are on hold for ever, and charge fee's that are unethical. I would never use them again or recommend them to anyone.
When you start with them they require a two year commitment and if you cancel prior, they charge you a $300 cancelation fee. I was with them for 1 year at a home with a dish on my roof, then I moved to a small condo with an 8x8 patio only that had a table and 4 chairs on it with a small walking space left, the only option based on my association to have a satalite, was for direct tv to put a 3x3 foot pan on my floor of my patio with a3 foot pole coming up from it, an eye sore and large that would take my only standing room left on my patio that NO One with common sense would agree to have installed, but Direct TV did not care and said since they can do it, that it is my fault for the cancelation and so they will not waive fee, which they would if there was no way to install. The only install option they gave me that followed my association requirements, was an unethical option that NO One would take, they tricked me and lie and are charging me unethically. SAVE YOURSELF A LOT OF TIME AND MONEY AND NEVER USE THEM. Sheri Geoffreys
When you start with them they require a two year commitment and if you cancel prior, they charge you a $300 cancelation fee. I was with them for 1 year at a home with a dish on my roof, then I moved to a small condo with an 8x8 patio only that had a table and 4 chairs on it with a small walking space left, the only option based on my association to have a satalite, was for direct tv to put a 3x3 foot pan on my floor of my patio with a3 foot pole coming up from it, an eye sore and large that would take my only standing room left on my patio that NO One with common sense would agree to have installed, but Direct TV did not care and said since they can do it, that it is my fault for the cancelation and so they will not waive fee, which they would if there was no way to install. The only install option they gave me that followed my association requirements, was an unethical option that NO One would take, they tricked me and lie and are charging me unethically. SAVE YOURSELF A LOT OF TIME AND MONEY AND NEVER USE THEM. Sheri Geoffreys
0 Direct-TV is really a bad company. I bought a triple play option from Verizon with the understanding as per Verizon representative the if I don't like the service then I can cancel the service in a month's time. I didn't like the service and called up Verizon and Direct-TV within two weeks. However now I am being asked to pay the cancellation fee of 460$. In the whole industry there is a period of 1 month in which you can cancel the service be it Verizon, Comcast etc.
0 Dont give those theives your account number on any card or checking they stole my house payment from my account and i cant do a thing about it. Charged me with a early termanation fee i have not agreed on a contract for four years.
THIEVES AND LIERS
THIEVES AND LIERS
0 We have been considering moving our cable service to someone else for sometime; however, after reading all of the negative reviews about Direct TV, their customer service, and installers, we will just stay where we are until Verizon fios or someother service comes to our area. However, with so many similiar complaints appearing to violate good and ethical business practices, has anyone thought of sharing these experiences with the Federal regulators and state BBB's? Doing so may help companies like these rethink their business practices and strategies to clean up their act.
0 Direct TV —
I ordered DTV through Centurylink as a bundle. On 7-20-10 the DTV technician did not install a dish and left no equip, saying he could not do the install. He said he would cancel the service. I also then canceled my Centurylink service within the 30 day cancellation period as well. I continued to receive mail from DTV. I called and was told the cancellation was done improperly. I went to the Direct TV website and filled out the cancellation form and received a Disconnect Order Confirmation #957940480. I expected to get a refund of $35.98. Today instead, I am charged $99.59. I get a call from my bank's FRAUD DEPARTMENT asking if I authorized the charge!! I contacted Direct TV 3 times to get it resolved. Disconnected twice and continually rerouted to your call center in the Philippines no one can figure this out. I CANCELED WITHIN 30 DAYS!! REFUND MY $95.59 AND MY $35.98 INSTALL FEE!!
John 6507 stated he had accomplished the refund and I should see it in my bank within 3 business days. Please make sure it happens!
Your email reference # is #101020-XXXXXX. Please write this number down and refer to it in any future emails about this issue.
I ordered DTV through Centurylink as a bundle. On 7-20-10 the DTV technician did not install a dish and left no equip, saying he could not do the install. He said he would cancel the service. I also then canceled my Centurylink service within the 30 day cancellation period as well. I continued to receive mail from DTV. I called and was told the cancellation was done improperly. I went to the Direct TV website and filled out the cancellation form and received a Disconnect Order Confirmation #957940480. I expected to get a refund of $35.98. Today instead, I am charged $99.59. I get a call from my bank's FRAUD DEPARTMENT asking if I authorized the charge!! I contacted Direct TV 3 times to get it resolved. Disconnected twice and continually rerouted to your call center in the Philippines no one can figure this out. I CANCELED WITHIN 30 DAYS!! REFUND MY $95.59 AND MY $35.98 INSTALL FEE!!
John 6507 stated he had accomplished the refund and I should see it in my bank within 3 business days. Please make sure it happens!
Your email reference # is #101020-XXXXXX. Please write this number down and refer to it in any future emails about this issue.
0 I had direct tv and everything on discounts i was told never happened. I would have things added to my bill every month. I got tired of it and paid 160.00 early termination fee to get away. Now a year later I have a leak in my attic, I called to have the dish taken down and the leak repaired. I was told they won't take down the dish and they won't repair because I am not a current client. I had to initiate a damage report with them that sounds like they are not going to do anything! If this was the only cable company, i would not watch tv. This company is a scam!!! Stay away!!
0 I had direct tv and everything on discounts i was told never happened. I would have things added to my bill every month. I got tired of it and paid 160.00 early termination fee to get away. Now a year later I have a leak in my attic, I called to have the dish taken down and the leak repaired. I was told they won't take down the dish and they won't repair because I am not a current client. I had to initiate a damage report with them that sounds like they are not going to do anything! If this was the only cable company, i would not watch tv. This company is a scam!!! Stay away!!
0 Direc TV is the worst of them all, they say one thing then they will say another, and their prices is just way to high, also is just a big problem to disconnect service, they want to charge you for everything, I am glad my agreement is over, they really suck.
0 Lately I have seeing e-mail messages showing up on my screen while watching a program. They appear to come from the same person, which has bragged about hacking into 'Direct TV's signal'. I have had several that appear to be in another language. Customer service can not answer this question.
0 I am so glad I decided to look at some reviews. For the last 3 years or so, I have had comcast cable. Because of the recent changes in the channels, I was considering changing companies. Thanks to reading all of the comments on here, I will NOT even consider it anymore. I'll stick to cable. Thanks guys.
How It Works
COMPLAINTS RESOLVED
Thousands of Businesses of all sizes and millions of customers use MeasuredUpIt's free and easy to put MeasuredUp to work for you
"Measured up provides a great service in helping get conflicts
resolved with companies. It is great to have somewhere to turn when
you aren't getting anywhere directly with the company. Thanks measured
up! You made it easy to solve my complaint"
Danielle M
MeasuredUp Success Stories
Actions
Activity
Details
DIRECTV Fans
DIRECTV has no fans yet.
[Top]
StumbleUpon
del.icio.us
Google
Furl
Netscape
Spurl
Technorati
YahooMyWeb
Digg
Facebook
Ma.gnolia
sk*rt
NewsVine
Reddit
Slashdot
Windows Live