DIRECTV Reviews and Complaints

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DIRECTV Reviews

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  • Cancellation fee



    I have been a loyal customer with you and had to cancel my account due to a limited income & the death of my spouse. I was told that the total amount I must pay is $276.72 & a total of $218.32 cancellation. I do not have this amount to pay & am hoping you can write off the charge or make payment arrangements for me. My account # is 46157900 & my name is Angela Weaber. Please contact me at 717-926-3527. You can also email me at classy_girl@verizon.net More...
    (Cable TV)
    Classygirl's Picture   Classygirl    0 Comments   Comments
  • Direct TV college football ticket (GamePlan) is a rip off



    Let me count the ways how Direct TV's ESPN Game Plan is a huge rip off. 1. Lame games; East Stroudburg vs Edinboro?? And that's just a sample, if you've heard of any of the schools at all, then it's probably considered a good game. Tuned in to one just to see and it looked like a high school game shot on a camcorder. 2. They only offer their lousy games in the afternoon; I guess nobody plays football after 4 pm. 3. Of all the college games out there, this is the best they can do while charging you $100?! Rip off! 4. The only way this could be more of a rip off is if they... More...
    (Cable TV)
    dlcarrfish's Picture   dlcarrfish    0 Comments   Comments
  • DIRECTV CUSTOMER SERVICE



    I'm suck with this crap for 2 years!?! We were lied to and told we wouldn't owe anything for 30 days after installation. After going online and checking the account, because they didn't have us on the correct package, noticed bill due 15 days after install. We would have waited if that was the case. Super pushy and aggressive, lying sales reps, that SAY they don't work for commission. We tried to get the payment date straightened out and, shocker, no one can do anything about it. What a load of crap. I'm very disappointed. More...
    (Cable TV)
    hhlljjj's Picture   hhlljjj    0 Comments   Comments
  • Direct TV customers services



    It's always great to find good examples of great customer service. Today I actually experience it .This is the customer service experience from Travis ID #100642535 who work in customer service for Direct TV in Tennessee. He actually help me with the tissue I was having for couples of months. Thanks to his service I decided to give Direct TV another opportunity. I decided to stay with them. More...
    (Cable TV)
    lizahigh's Picture   lizahigh    0 Comments   Comments
  • Customer Feedback



    I have been a loyal/value Direct TV customer since 2005. I recently upgraded my home televisions to flat screens, which require an HDMI connection. The boxes I currently have do not support this feature. I called Direct TV and explained to them that the equipment they issued me back in 2005 was obsolete, no longer appropriate in 2014 and needed to remove from service. They told me, “I needed to upgrade my current boxes, which would require an increase to my monthly bill.” After 3- 4 days of calling, speaking with several agents and numerous hour on the phone, I finally was... More...
    (Cable TV)
    Johnnybgood49's Picture   Johnnybgood49    0 Comments   Comments
  • awful customer service and poor quality equipment



    Worst customer service ever even the customer service manager acted like an ashole first I was paying for the protection plan for 3 months when I did not requested whe I find out that I was getting charge 8 dollars i called and canceled an I did not get reimbursed two days after my remote stop working and they told me I have to pay 15 because I don't have the protection plan and my next billing cycle starts on the 23 I got charged for the protection plan for these month and they did not reimburse it and I only have 3 months with the service they do not warranty their equipment that... More...
    (Cable TV)
    hukiko2109's Picture   hukiko2109    0 Comments   Comments
  • Direct TV - absolute scam, bait and switch, dishonest practices



    Got suckered in with the promotion and renewed my service with Direct TV. The sales person promised the whole world except that everything was short lived thereafter. I have called Direct TV a lot more than I should for a simple TV service. Bad customer service and seems they have the same script in front of them. Save your self much aggravation from the bait and switch practices and most importantly, lots of money. If you don't like unpleasant surprises, stay far far away from the billion dollar scammer. They have no business ethics! Now I have to spend more time on how to... More...
    (Satellite)
    ALMIA's Picture   ALMIA    0 Comments   Comments
  • CONTRACT FRAUD!!!!



    I am very displeased with the services of this company and the employees. We got DirectTV a few months ago and the service was not great. Someone named Jacob Hobbs come to instal our cable. We asked a few times if we are contract with them and they said that we are not and that we can cancel anytime if we are not happy with their services. The person that come to instal did a terrible job. Once he left all our tv stopped working. He had to come a two days later to redo everything while that we didn't have tv. The services were very slow and we weren't happy and we have decided to... More...
    (Cable TV)
    madalinabigu's Picture   madalinabigu    0 Comments   Comments
  • Never make a one time payment!



    I made a one time payment with my credit card on my fathers account for Direct TV. Basically long story short he got really sick and ended up not even living at the home anymore. When they didn't get there money they took just about $600 off of my credit card that was on file and its not even my bill!! When i called and told them the situation ten thousand times they were able to give me a portion of what they took back but still owe me $258 which they refuse to give me back because of the one time payment that they kept the card on file and it apparently said in fine print that the... More...
    (Cable TV)
    kdauer's Picture   kdauer    1 Comments   Comments
  • Tenure



    I have been at DirectTV customer for 14 years and have always enjoyed the programming and customer service othe than a few small issues throughout the years. With that said, I moved to TN from NC about a year ago and I was told by a direct tv phone rep that I would have to open a new account and that I could NOT transfer my 13 yr account. I am moving in two weeks so I called to get my install scheduled and to ask about upgrading to the new wireless mini Genie system but I was told that it would be $300 fee because their system showed that I had only been a customer less than one year. I... More...
    (Satellite)
    Rock1905's Picture   Rock1905    0 Comments   Comments
  • Direct Tv is the WORST!!!!!!!!!!



    I don't know where to start....This is by far the WORST company I've ever had to deal with in my life. Every month they screw up on my bill whether is a greater amount or they add receivers to my account which makes the bill go up. Every month my bill comes a different amount and its always a greater amount which I literally have to call every single month to fix it and it is pathetic. I had one person from customer care say that they had added a receiver to my account (which we didn't physically have) meaning I had been paying for an additional receiver I didn't know... More...
    (Cable TV)
    CarolinaQ's Picture   CarolinaQ    0 Comments   Comments
  • WORST EXPERIENCE



    I am writing to complain about my experience with DirectTV, in which i hope you are able to fix your services in the future to avoid this issue with other customers. My experience has been horrible since day 1. When the guy came out to set up my service he was very rude and complained he had to get his ladder to reach a high enough level to mount the satellite and then complained he had to run a line to my living room to get it all hooked up. When he was done he then told me that that I would need to pay for the "setup" in cash and i couldn't add it on to my bill which was... More...
    (Cable TV)
    FairmontDC's Picture   FairmontDC    1 Comments   Comments
  • Service Clarification



    I thought I would add my two cents and clear some things up. I don't know what's wrong with some people. If it sounds too good to be true, THEN IT IS. Choice package and above includes Sunday Ticket Max for 2014 NFL season for free. Although it will auto renew in 2015, DIRECTV will contact you first to make sure you want it again! Are they going to auto renew a 330.00 subscription without your permission? OF COURSE NOT. 3 free months of HBO, Showtime, and Cinemax: although you have to call at the end of the 3 months to cancel them (ever hear of a calendar?), you are always... More...
    (Advertising)
    brownmike's Picture   brownmike    0 Comments   Comments
  • Horrible Services



    Taking your DIRECTV service with you to your new home is easy, yeah i call bullshit on that. I only moved about 2 blocks away from my old house into an apartment. The representatives set up a installation date, and when that day did come no one showed up. I called them asking what was going on and they said that the date in their system was for tomorrow. I explained that i got an email stating that it was supposed to be for today, and asked why that was. Lady was completely rude and said i was wrong and when she did check the email i got was dumbfounded. She then told me she had no idea why... More...
    (Miscellaneous)
    mel565's Picture   mel565    0 Comments   Comments
  • would not give me services



    I just called to order direct tv was on the phone for over a hour and they told me I was denied because my mom had direct tv and owed 200 dollars back in 2006. at the time I didn't even live with her I was just marred and on my own I did live in the house a year before in 2005. it really pissed me of considering that should have nothing to do with me it wasn't my bill and I never lived with her the time she had it. my mom was upset and called them to for giving out her info they should have never told me the balance due. can they even so this? More...
    (Cable TV)
    djprice143's Picture   djprice143    0 Comments   Comments
  • Crazy Horrible Drivers



    You guys need o pick better drivers. One of your drivers tried to run me off of the road with my 7 month old son in the car. He about smashed into the right side of my car on purpose. I was getting off of Veterans Parkway onto 204 East.I was on the left side and he on the right. It turns into a one lane. Well I sped up to get to speed and he obviously didn't want me in front of him.So I was already on the one lane and he was right next to me on it and start moving closer and closer to me trying to pushed me out of the way. It was a white Chevrolet Van with the Direct tv logo on the... More...
    (Delivery Services)
    Pissoff33's Picture   Pissoff33    0 Comments   Comments
  • Lightning dammages



    Directv Accc# 51146066 Bernard Maechler 8618 Green Ash Dr, Sugar Land, Tx 77479 Suspected cause: Lightning Both dishes affected; no signal on either one. Main TV repair required (flashed). Requires installation of 2 new dishes on the side of the house and routing of cables to the attic (installation is being done currently). Additional work for this claim) consist of the removal of the old dishes and fixing of the roof where the dishes mounting is, Note: The claim phone number returns message "currently unavailable" for the last four tries. More...
    (Satellite)
  • DIRECT TV POOR CUSTOMER POLICY!



    After spending an hour and 20 minutes on the phone and speaking with 5 different people I can't believe what I am hearing! I have a Direct TV dish on my home, and I want it to be uninstalled. Since I am not a Direct TV customer I have been told 5 times that it is Direct TV's policy for me to do it myself. I have zero training in cable or dish, and they told me to do it myself. All I asked for was a tech to come out and remove if properly. Instead it's their "policy" for someone with no training to climb a roof, and mess with cables. So if I fall, or get shocked then... More...
    (Satellite)
    Joshua123's Picture   Joshua123    0 Comments   Comments
  • Lack of customer service



    Directv is a rip-off. No one knows what they are talking about...everytime I contacted Directv with ANY issue, I was always given different information from any customer care person I spoke to. They do NOT keep good records. I moved and did not want to keep directv...ok, yes, i will pay the penalty, unfortunately. But i was told i had to send the equipment back. Of course...but they told me they would send me a prepaid box in 3-4 days, 7-10 days...everyone said something different. I couldn't wait for these boxes to come as I had a mover scheduled during that time frame. They said if... More...
    (Satellite)
    charlieshit's Picture   charlieshit    0 Comments   Comments
  • Sales price not honored



    We are moving I wasted two hours last night trying to establish a bundle of TV and internet for our new home. I was forced to settle on a TV package then sent to the Internet department. Two issues: The quote for a bundle was not honored after setting up the TV package and though they knew I had internet service from a partner, were not able to set it up in the new location with my name. Would have to rework the entire proposal in my wife's name... not a big issue but didn't seem like they were excited to take this path. Numerous "discrepancies" in the story from... More...
    (Satellite)
    gwest's Picture   gwest    0 Comments   Comments
  • "slammed" by DirectTV



    We have Direct TV service at our home and added it to our vacation house. When it was added, we emphasized that we only lived there part time and wanted minimum service which was supposed to be noted on the account. Just noticed that they were adding an NFL package automatically unless I called by specific date! Since when is it ok to charge me for something without authorization and require that I call so that I NOT be charged. Big rip off. Cancelled the service and paid the penalty. More...
    (Cable TV)
    debbypeppers's Picture   debbypeppers    0 Comments   Comments
  • Directv lost satellite connection



    Bumped in to our Direct TV satellite dish while mowing-I don't know for sure if that is what caused it or not, but now we have NO satellite connection-on all THREE of our TV's. Called DirecTV, and I even have the Protection Plan, which they say will not cover this-what??? and they informed me that it will be SIX days before someone can come out and take a look at it!!! We have been with DirecTV since 1997--what in the heck ever happened to taking care of loyal customers??? They could send someone here on horseback and it wouldn't take SIX days!!! Thinking very seriously... More...
    (Satellite)
    TbluebonnetX's Picture   TbluebonnetX    1 Comments   Comments
  • Direct tv order/promotion



    I was promised "The best offer ever" by your advertisement in the advertisement it promises, $25 a month select package with over 130 channels it also says FREE installaion in up to 4 rooms with a FREE whole home HD DVR Upgrade with activation of a "SELECT" package or higher i was also promised by a man named "Donald" who claimed to be a floor manager that i would also get tv and home phone and that the WHOLE thing TV, INTERNET, and PHONE would cost me about $70 a month. This is not what i was told was being installed the day the technician came to my house.... More...
    (Cable TV)
  • HORRIBLE



    I was promised by a "Donald" a wonderful package that included tv phone and internet for about $70 a month. I was then contacted about the install and verified the date for the tech to come and install it. When the tech came he did not have half of the equipment that i was supposed to get not to mention that when i tried to talk to customer service about it they just kept going on about "extra fees for equipment" and extra monthly charges for the DVR (Genie) that i was promised. i would highly recommend you stay away from direct tv. More...
    (Cable TV)
    Circleoflight's Picture   Circleoflight    0 Comments   Comments
  • Direct TV FRAUD



    Bundle advertisement for TV,INTERNET AND PHONE in conjuction with ATT is false you call for the deal and they only provide the TV service and ripp you off on the other two services. I call customer service and they toll me there is no internet service in my area that is bullshit.and that I only contract TV service thats another lie.They want 460 dollars for cancelling. Watch out ATT ,i heard that you buying direct tv and you are getting a thieves company. More...
    (Advertising)
    dan2954's Picture   dan2954    0 Comments   Comments
  • THE WORST CUSTOMER SERVICE



    My husband has had directv for quite some time. We have been experiencing a lot of technical issues for the last 6 months or more. I would actually like for you to take a look at ALL OF THE PROBLEMS we have encountered recently before responding to this. The account is in my husbands name Beau Hunter phone number on acct is 918 851 9776 PLEASE LOOKIT UP!!!!! We have had several technicians at our new residence 3523 Kings Mountain Dr Kingwood TX 77345. Most recently supposedly a case manager was at our house YESTERDAY to try and fix our latest issue the representative I spoke with to get... More...
    (Satellite)
    Thunter13's Picture   Thunter13    0 Comments   Comments
  • direct tv customer



    Hi I am a direct tv customer and if you came here to get an idea of what you want for cable I am here to tell you as a customer I rate direct tv as a 1 of 10 because first of dish is the worse chose for you if you don't make much money but still like to enjoy television.. My dish keeps freezing up on me, sometimes for hours on a very much sunny and beautiful day. And when I called the customer service line I find out that I have to pay for someone to come and take a look at it. It's waste of money and two years of contract you are stuck with. More...
    (Cable TV)
    Hopeibra's Picture   Hopeibra    0 Comments   Comments
  • Cancellation fee?



    I have been a member since 2012. I actually referred my FAMILY to them because I thought they were great at first. Not to mention I was excited about the 100.00's back, which also is a HORRIBLE deal because it splits it up onto 10 MONTHS so you get back 10.00 a month. Which I guess I cant complain but when they stopped giving it half way through? that was BS. Okay not a problem, then my bill was always increasing every month? how? So I call and they said my contract was up and now was receiving the full price, still not an issue so I talked with them to try to lower my bill and the... More...
    (Satellite)
    jillrose23's Picture   jillrose23    0 Comments   Comments
  • Directv Customer Service



    I recently am in contract with DIRECTV as of May 2014. Since my first conversation with a representative from DIRECTV I have been suspect about the competence of the company and services. And as of today, my suspicions have proven to be very valid. I have emailed and called and spoken with various representatives that have yet to provide a resolution to my problem. In fact, the lies continue to mount as I am told different information regarding my referral credit and when it will be applied. In addition to this, when trying to resolve billing issues regarding free receivers I am... More...
    (Featured Editor)
  • Inconsistent and Fraudulent Billing Practices



    I am being billed inconsistently and for services your website even states are unnecessary. Being billed under $24 initially per month which was increased to over $88 like the third month with no intended changes to service, the only intended changes were an additional HD Receiver. The present month's charge is over $48, $25 of which is paying for a service twice as explained in information on the DirecTV website. This is an untenable contract. More...
    (Satellite)
    draphaelc's Picture   draphaelc    0 Comments   Comments
  • Direct tv will screw you over



    What a piece of shit of a company. Gave me equipment showed me how to use the hd/Dvr but while I had my back turned workers went to truck and took out hd/Dvr and put in just a receiver. The package called for HD/DVR. Now they want 285.00 to put them back and threatened me that if I canceled for not providing the proper equipment that I have all these fees. I'm have not even had this shit in my home for three weeks. Do not go with this company and to make matters even more bad, three small rainy afternoons with no service. More...
    (Satellite)
    GaryLeger's Picture   GaryLeger    2 Comments   Comments
  • DirecTV Billing



    I have been a direcTV customer for 7 years and I am HIGHLY upset about the billing. Typically my billing is around the $120 range. I went away for 4 months and suspended my account while I was away. First, my service started PREMATURELY and second, my bill was over $200. I called and I was told that my bill had started and this bill was a partial and a full month. I was upset but I reluctantly paid the $227 in FULL. That was on June 28th. Today on July 31st I log in to pay my bill and everywhere I am getting that I am past due and my bill is now $265!!! After I called them to figure out... More...
    (Cable TV)
    Tbonez's Picture   Tbonez    0 Comments   Comments
  • Directv



    I have been a customer of Directv since Januay. I signed up for the $73.99 Xtra package. Every month my bill go up,They want us as the customer to keep their contract for 2 years, but they can notgive us as the customer the price they promised in the contract. Directv have hidden fees and once you agree to the contract you are stuck for two years. if you try and cancel they bill you $400. They are a rip off, if you owe on a bill you can not call and make a payment arrangement. they do not even let you speak with anyone when you call if your bill is past due. After being with them since... More...
    (Satellite)
  • They lie



    The first time I order the service from Direct tv, to my new home it was because there where not other company in my zone. I used to have directv, for 10 years, but i change to a different company ATT UVERSE, and when I moved i had to go back to Directv. 1.They always start with a number of channels and after a while the take away those channels. For example they give you for 2 year like animal planet and one they you can not longer see that channel. 2. When it rains, you can't watch tv. With Uverse it never happens. 3. Costumer service, specially latin america CS is the worst. 4.... More...
    (Cable TV)
  • Direct TV POOR service



    When I first contacted direct for service it took many calls and transferred around to several different people. 3 of the call were over an hour. I was even disconnected several times and then had to explain everything all over. In one day it took 9 phone calls. Finally I got someone that was able to help and scheduled my install date that was a week later. I took the day off from work since the install time was 12-4. At 2:30 I received an automated call that said my tech would arrive in 36 min. At 4 no one had showed up, so I paid my neighbor to stay at my home to wait for the tech. I... More...
    (Satellite)
  • If it rains or snows....forget it!



    Directv promised us they had improved their service from years ago....when it rains or snows there is always service.....so they said! Living in MN we constantly have snow settling on the satellite....which stops service. Or we have spring and summer rain falls....which also stood service. It is so frustrating! When our contract is up in Jan. we will be going back to comcast. Not once was our comcast ever out of service weather related. Booooooo to directv! More...
    (Cable TV)
  • Horrible Customer Service and Major Technical Issues with Paper View and On Demand Service



    Direct TV has horrible customer service. They have no clue what they are talking about and the technicians they send out tell a completely different story than what the customer service reps say over the phone. We have had major issues with on demand and paper view movies. They take forever to load and when they do load, they will turn off mid way due to an error. I called in today and was told that it had to do with my genie being plugged into my modem via an ethernet. The techs who set me up said that this was the best way since I had several wireless devices that used my wifi. They... More...
    (Cable TV)
    Goldierox's Picture   Goldierox    1 Comments   Comments
  • Sad and unhappy cable customer



    my name is Alice Ewing my husband and I have a account with direct tv and the 25th of june 2014 I came home to my service being off I have been out of town for the burial of my son and was feeling like I just wanted to die but I spoke to a very sweet and understanding young lady with the name of Kionna ID number 100683603 she was very very understanding she help me with my cable problem not only did she help with that she touched me in a way that was Unbelievable she is a incredible person she has a good heart so I want to thank her very much so for helping me she is a keeper. More...
    (Cable TV)
    Bonnie1965's Picture   Bonnie1965    0 Comments   Comments
  • DirecTV will rip you off for every dime you have once you cancel their service



    I entered into a 2 year agreement, one year into the agreement I cancelled service due to my bill continuing to go up, customer service was awful, and I received a better offer for services. DirecTV ERRONEOUSLY charged my credit card $758.37 (a house payment to some people) as they state it was a legitimate charge. Once I confronted them about the charges and try to set up payment arrangements, they will not refund my money and allow the payment arrangement because they "have already been paid". By charging my credit card without my permission because it was "in the fine... More...
    (Satellite)
    chrystied's Picture   chrystied    4 Comments   Comments
  • DIRECTV sign on bonus...........



    I was told by a DIRECTV technician i would receive a $150 visa card with 2 year contract (still have the card.) when i called the number and finally found a person to talk to they said i didn't qualify for it even though the technician set up the appointment. When i contacted DIRECTV directly they apologized for the tech and offered me a $10 credit and 8 HD channels for 3 months to make up for it.(It doesn't) I'm starting to understand why so many people in my neighborhood have Dish. The technician was very professional and i would let him work on my home anytime to bad the... More...
    (Satellite)
  • EFT charges not disclosed



    For the past five years, I have been a DirecTV customer. Last week I contacted DirecTV (along with Charter Communications and AT&T) to determine where I could find the best value for my money. I had a very long talk with a DirecTV customer service representative comparing the costs of each of these services. We determined my best option was through AT&T. Once I got AT&T setup, I called DirecTV to cancel my service. At this point, I was informed that they would charge me a $300 early termination fee, despite my being a customer for the past five years. Apparently, when DirecTV... More...
    (Satellite)
    mattgunnin's Picture   mattgunnin    0 Comments   Comments
  • Misleading and Inept Installation cost me over $500



    I recently moved from out of state into a brand new & still under construction apartment building.I had called to have service set up with DirectTV before I moved, based upon a package deal with Century Link internet. The Direct TV technician came to my apt. and told me that I could not get service with DirectTV due to the angle that my apartment was facing. I asked what were my options and Direct TV installer was quick to refer me to a friend of his who works for Dish Network, saying that Dish could probably get a signal as they use a different satellite while he got his pals number... More...
    (Satellite)
    LevCan420's Picture   LevCan420    0 Comments   Comments
  • Fees when moving



    I've had DirectTv for over a year, my bill is setup on automatic payments and I've never been late. I've been overall satisfied with them. We are moving in a few weeks and they want to charge me $200 including all the add on charges to move my DirectTv equipment ACROSS THE STREET! They actually told me they were discounting the service and it was "worth" $500. I don't know what the average technician looks like, but the one that installed my equipment spent ten minutes installing and twenty minutes chain smoking beside his truck. He wasn't wasting my... More...
    (Satellite)
    mllryclssn's Picture   mllryclssn    0 Comments   Comments
  • Poor record keeping. How do you know they are not scamming you!



    We cancelled our service with Direct TV in March, 2014. A few weeks ago we received a refund! Then, this week we received a bill stating we owed for movies back in 2012. I called Customer Service and after being on hold for a while I talked to 3 or 4 people who said we owed for watching these movies after they checked the card in the device. They also stated we were in collections. We have never been in collections for any bill. When I questioned them they said well you have a bill but you have been sent to collections. The bill was so misleading, it did not even give the dates of... More...
    (Cable TV)
    kms82156's Picture   kms82156    0 Comments   Comments

DIRECTV Reviews By Product

 

DIRECTV Comments


quatrobird says: (7 days ago)
 0
News Alert - Direct TV does not get on roofs. where you ask are the satellites, on the roof of course, So if you need to update or fix a satellite that is on the roof Direct TV does not get on the roof.



anonymously says: (2 weeks ago)
 0
i can't stand direct tv at all i can't stand there annoying commical's from real customer!! like yeah BS just pure advertisements to make your company look good all these reviews i see read are real customers maybe this is what you should really be showing on tv let pepole see real one's not the fake people who had your money shoved in there pockets to make you look good to me cable direct tv is thing of past nowdays streaming the way go that's HD as well and there no annyoing commercial's on it either and cost be much less all you have pay for is internet only



dlorisingit says: (2 months ago)
 0
I would like to know why I never received a phone call back from a manager. I had a horrible experience on July 18th with one of the supervisors in the call center. I believe that I gave plenty of time for a manager or director to call me back. The representative that I spoke to was very rude. I know that you have been acquired by AT&T which is one of my least favorite companies as far as customer service goes. I have been a Directv Customer for over 12 years which means I have spent over 12,000 dollars over the past year with Directv. I have always been very satisfied with my service. I have NEVER asked for anything for free. I had guests over at my house on July 18th and wanted to watch a movie. My movie was not loading. I called to find out what the issue was. I got a representative who said that I would need to reset my box. I told him in that case I did not want the movie because we were going to miss the first 15-20 minutes of the movie. My guests were only there for one night and would not be back the next night to watch the movie. I asked that he just credit back the 5.99. He totally argued with me for a long, long time over $5.99 and said that this would be my only one time courtesy for the life of my account. Really? After spending over 12,000 dollars with this company over 12 years. I can honestly say that I deserve better service than that. On TOP of that, we were not even going to watch the movie because it was too late. I was not even asking for ANYTHING for free. The supervisors name was David. His employee ID# was TPCL969843. I had asked him for the previous girls name and ID number that I had spoken to, because she was not even going to give me a credit at all. I had to ask for a supervisor, which is totally unheard of for 5.99 for a movie that we were not even going to watch because the Directv system was not working properly! Needless to say. This was a horrible experience and I am looking for a new company to provide our TV service. I asked for a manager or a Director at the time I was on the call. DAVID said that he would have to have someone call me back. I said ok, but if I do not hear back from someone, I will blog and cause chaos all over the place regarding the service that I received. He obviously did not believe me..........



emensching says: (3 months ago)
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DirectTV is charging me an early termination fee because my condo cancelled their contract with them FORCING US to have cancel and to return our equipment within 21 days or pay 400 dollars!!!!



MAMABEAH says: (7 months ago)
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A CLASS ACTION LAWSUIT FOR FRAUD IS NE3EDED AGAINST DTV.



MAMABEAH says: (7 months ago)
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CLASS ACTION LAWSUIT FOR FRAUD IS NEEDED HERE. AGAINST DTV.



sjbean68 says: (8 months ago)
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Direct tv is getting disgusting. They keep taking away tv channels but get no discount on our monthly bill. All they do is take and take some more and get nothing in return. All these infomercials they have on are a big fat joke that we are paying for. Give us some good quality tv worth watching maybe you would not be losing long time devoted customers. I am seriously thinking of dropping direct tv when the weather gets good, like April or may.

Signed,
Another unhappy customer s. Bean, by the way, weather nation stinks, bring back the weather channel and insp. Get rid of all the garbage you have on!!!!!!



kathypev says: (9 months ago)
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Please put The Weatjer Channel back into my programming (for zip code 28792 customers. The replacement proramming, Weathernation, cannot compete either in content or convenience.



monica1960 says: (9 months ago)
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I just recently changed back to Direct TV. This was the biggest mistake I ever made. I'm reading about other peoples complaints and it is what other people experienced. Unfortunately I should have read the reviews before I switched. I learned a valuable lesson on that one and will switch as soon as possible to a provider who wants my business and is willing to provide me with a technician if I ask for one. Seriously, I have satellite TV for about 10+ years and have several bad experiences, but Direct TV tops it. I called this morning at 7am after nothing that a service which is not even 2 month old again does not work. They had me and my sick husband crawling on the floor for hours insulting my intelligence( Don't I sound smart enough to figure out if my equipment does not have power? Apperatly not. I told this people over and over that we did not have a signal and that we needed to have a technician come out and fix the problem. After arguing for hours with them calling back and forth I was promised by one of their representatives that somebody would come out today and fix the problem. I was told to expect a call within a hour to be told the time the tech would arrive. They called alright and made my sick husband crawl on the floor again knowing full well that he is disabled and cannot do this. I even was promised by the so called representive that this would not happen. Guess what it did and this was all they did. Nobody came out to my house to fix my problem. Instead they tried to talk me in to wait to Thursday, which is impossible for me since I watch the traffic reports before I leave the house in the am since I have to drive to Atlanta and sometimes farther to just go to my job. I need to be informed and this is the only way to obtain this information as well as information on weather not to talk about that after a hard day at work I relax in front of the TV. This is of course not possible due to the incompetence of the Direct TV installers who did not set the Satelite up right and then the incompetence of all the representatives who answer the phone including supervisors. We are paying for service we are not receiving as wellbeing deprived of our oliest form of entertainment and don't even had bad weather etc to cause the outage. The installers not interested to come to Tayorsville unless they have nothing better to do. Don't forget I have the service for not even 2 month and it is not working. When I first signed back up with them they made me all kind of promises which made me leave Dish. I was not told installers would refuse to come out here, because when I first set the services up I set the appointment up for a Friday which would have given me plenty of time to cancel Dish etc, but they played on my husband and called him on Thursday and asked could they come on Thursday. Trying to be nice he agreed. I should have know right then and there something is wrong. Why would I have to make a appointment if I wanted it done on a different day. Then the installer who came had the worst attitude ever. They are nice and make all the promises in the world until you sign up and the nothing. This is unacceptable and I wish to be able to find a Lawyer who will file perhaps a call action law suit or just a regular law suit against Direct TV, because Consumers like me need to be protected. We have rights too. They should not make false promises and the have subcontractors who don't want to do the job and to lazy to come to places where they messed people up previously with not setting equipment up properly and or using faulty equipment to begin with and then refusing to come out here and make it right. I would not be so upset if they just said ok we got cought lying and we will refund your money let you out of the contract and you can go with somebody else. They force me to stay in a contract which was made between I and them with them using false information using practices like not telling people that installers have no interest in coming out here etc. This is calling for a good lawyer. Give people the right information to begin with and don't coax them in a contract with false promises. Also have your installers be more friendly and customer oriented as well as trained well. Everybody I called ther made me repeat everything which was said at least 3-5 times in order to trip as done by the police if they suspect somebody lying, because people are unable to tell the same story 3+ times without it changing, but since there was nothing to lie about I had told the same story over and over like a idiot. They treated me like a incompetent lier and I would tell everybody to read reviews before they sign up with anybody and surly stay away from Direct TV. Signing up with them was the worst decision I made in a long time. Never ever again. Can't wait to get out. Any suggestions what to do???



mangus35 says: (9 months ago)
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Well, we originally had Comcast before we moved. We weren't extremely satisfied with them so we decided to try out direct tv when we bought our new home. I called and spoke with their sales person and he asked about my internet. I told him I did not have internet and did not intend on getting it. He told me that was absolutely no problem at all and then continued to sell me on how great the on demand feature is. Well when the tech showed up to hook up our equipment, to my surprise he asks where my internet is. I tell him we don't have it and he says well that's a problem because now you cant use on demand or watch any movies or any of the other features requiring internet. So we give in an get internet. Well no matter what on demand still never works and we're constantly being disconnected, movies don't load, and it just shuts off if we do get a movie or show to start. We were also told we had 30 days to decide if we wanted to keep direct tv or not. So today we call to cancel and they do nothing but fight with us even after we explain everything. We were also told now that we did not have 30 days but instead only 24 hours to decide. That's kind of tough to decide when we didn't even have internet at first. Now they want to charge us almost $500 to cancel and on top of it told me its my problem to get the dish off of my roof now. They're all scam artists and liars. I cant believe places like this actually get business from anyone.



iam1darksoul says: (9 months ago)
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I was given a price for a bundle on 12/10/13,after paying the deposit i was shuttled to their affiliate comp. ATT for bundle service. Was told I had to pay ANOTHER deposit as well as the home phone service (that i thought in paid for in the initial deposit) wasn't available. I decided on cancelling the whole mess and asked for a refund of my first deposit.I was told it would take up to 5 days. i later checked my statement and found not only did they chargec me the first deposit, but an additional deposit (to ATT) as well as the first payment.(done without my card number or authorization!) I contacted direct tv on 12/11/13 to dispute the billing ans was told i had to contact ATT. I did and they had no record of pulling the deposit but after careful review was established that the direct tv "agent" had authorized the deposit without my say so..I have made over TEN hours of calls over the last 6 days to no avail.I have filed a dispute claim with direct tv with no results. I have currently secured a lawyer to settle this.. as of 12/18/13 (6 days after the initial cancellation)I have still not seen my refund.. i would NEVER recommend ANYONE use this company! They are nothing more than a den of liars and thieves!!!



doomday515 says: (12 months ago)
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Directv told my family that they would bundle up on a new thing for the system and said all the movie channels and Sunday ticket would be free with no extra cost at all and that great stuff then the family's bills are usually 139.00 then now sense they gave us all this "free" channels and packages and everything now are bill is up to 264.89 which is ridiculous because they added up everything on which was supposed to be free so now they said they will take everything off the next bill and well after everything is over with the free channels i think it is time for us and the family to switch to a different thing because this isn't the only time they have done this to us and i think its pathetic that they screw around with us over this so now i think Directv is one of the worst satellite TV programs out their i feel sorry for whoever has to stick with it and including the customer support they are just as stupid as what we are going through because they think they know everything and wont listen to a dime on what we the customer's are trying to tell them so hopefully after reading this it might change a whole new deal on peoples minds and options on directv like it has done with me and my family never again will i have it in my house id rather have medicom tv now instead of Directv



seriously0 says: (12 months ago)
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I signed on with DirectTV a month ago at a Best Buy store where a representative approached me to offer a chance to switch. They said I had free movie channels for 90 days and I was eligible for a gift card rebate with Best Buy. First, I receive a bill for more that I agreed to. I called to clear this up. Then a postcard that I did not quafify for the gift card. I called 800-508-1232, 800-531-5000 & 888-333-7975 where again they were going to transfer me, I asked for a supervisor and was told someone would call me back today or tomorrow. I was told I was not eligible for the gift card because it was outside the time to sign up, the other guy said it was the Best Buy store that did not honor this rebate. Wow, great excuses so I was provided false advertisement. Lmao I have never in my life had to deal with the worst Customer Service ever. These people DO NOT KNOW what they are doing. Not even the supervisor had time to resolve the issue. I am assuming they were on the phone with other complains as I see here must be enormous. Wow!!



DownWithDirec says: (1 year ago)
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TERRIBLE! We have had DirecTV for 5 months and they are charging $231 to come out and do 20 min worth of work since we moved so early on in our contract. I talked to a supervisor and they were even absolutely NO help! Just kept telling me that "since I was a new customer they could not do less then $231." She even acted like they were doing me a favor by giving a "discount" from the actual $500 installation fee! WHAT! Who in their right mind can justify $500 for 20 min worth of work! This company is a bunch of crooks and would never recommend them to ANYONE! they would probably charge you $100 to refer a friend instead of give. DO NOT GET DIRECTV! EVER!



Llthomas04 says: (1 year ago)
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Wow, now I see why the threat of writing a complaint and canceling service had no affect on the representative at directv. DO NOT deal with them!!! Not only do they treat customers terrible once your under contract but they are crooks!!!! Moving 1 mile down the road and they want 180.00 to move the service. They would rather lose the customer. Wish the CEO's of this company would go on "undercover boss" what they could learn!



kaarle says: (1 year ago)
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NEVER USE DIRECT TV!!! I ordered the "Genie" which they advertise for $39.00 and even quote this over the phone. When you get your bills they are well over $150!!!! They even tell you when they sign you up there is no contract and can cancel at any point in time. I called to cancel since they did NOT follow the quote they gave me. I asked for a manager to call me on 4 seporate occations and the last manager even confirmed no one made an attempt to contact me!! They then told me it would cost $450 to cancel my service and they sent me a contract, which they never did nor did I sign! I disputed this amount and they automatically took the amount out of my account! I have filed with the Better Business Bureau and recommend every one does the same! Crooked business and will scam you out of hundreds of dollars!



kaarle says: (1 year ago)
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NEVER USE DIRECT TV!!! I ordered the "Genie" which they advertise for $39.00 and even quote this over the phone. When you get your bills they are well over $150!!!! They even tell you when they sign you up there is no contract and can cancel at any point in time. I called to cancel since they did NOT follow the quote they gave me. I asked for a manager to call me on 4 seporate occations and the last manager even confirmed no one made an attempt to contact me!! They then told me it would cost $450 to cancel my service and they sent me a contract, which they never did nor did I sign! I disputed this amount and they automatically took the amount out of my account! I have filed with the Better Business Bureau and recommend every one does the same! Crooked business and will scam you out of hundreds of dollars!



DaveTony says: (1 year ago)
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I began a two year contract with Directv (Dtv) in December of 2010 & also established shared billing with the telephone service provider in the area, AT&T. In November 2012, I contacted Dtv to inform them that I was moving to a new residence at the end of December, and that I wanted to reduce my service to a minimum of programming for the remainder of my contract. I also asked about the best timing for discontinuing the service at the old address, explaining that I would make my move over the month of December, and finally be staying at the new address in January 2013. The Dtv representitive told me that my contract would be completed by the 3rd week of December (after I prompter her by saying that I would be a free agent before the end of the year), and after that, I could get any promotional offer for discounts or bundling that new customers could get.
I then visited the Verizon (telephone service provider for my new address) through their website, and received an offer for a phone, internet, and Dtv bundle for $113.00 after the installation, shipping, handling, equipment purchase, tax, and fees (O.K., pretty normal set of junk fees). I was offered the same programming I had enjoyed for the past two years for about $45 less (overall with the phone and internet) than I had been paying with this new Verizon bundle, I was stoked!
I ordered the Verizon bundle the last week of December and the phone and internet was ready and working by the 28th, and Verizon said that the Dtv installer would contact me between the then and the 1st week of January to get the dish and boxes installed. On the 3rd, I contacted Verizon, and asked about the Dtv install, and after some time on hold, I was told that the Dtv part of the order had been canceled, and after another longer hold I was told that because I was already a Dtv customer, the bundle offer was not valid for me and to seek out a TV provider on my own. Several days and attempts later, I got the Verizon and Dtv folks on a conference call ( I know, I was amazed) and after a lot of discussion, it was determined that AT&T has some kind of hold on me through the shared billing.
So, here I am, a free agent (redundantly) wihout a contract with Dtv, effectively a new customer at a new address, and I am denied promotional discounts due to an association with a 3rd party contracted with Dtv to process billing for them.
I have enjoyed the filleting the whiners get at this post, and would hope for no less if anyone thinks that I am wrong for being convinced that I have highly likely cause for seeking damages from either AT&T of Dtv or both. Hit me with your best shot!



penny298 says: (2 years ago)
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We have had directtv for about four years now and have very little to complain about. We are an elderly couple who Extremely enjoy The Game Channel. We find ourselves staying up til all hours of the night playing slingo and other games. It will be dearly missed in our household. I hope directtv will reconsider canceling this channel. Let us be the first to know if you reinstate it. :(



sylva1970 says: (2 years ago)
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I just got my bill for March and it went up $3.00 and my sales tax doubled. I'm tired of paying for so many infomercial - shopping channels. I now have 3 QVC channels - 70 - 275 - 317 - so I'm paying for so many channels but I have 3 of the same one.



nyankniciants says: (2 years ago)
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All lies from the beginning all the salesman wanted is to get your credit card number as fast as they can.
How can this business exist, I will never stop finding places on the internet to give them bad reviews and I will tell everyone that i know to stay away from DirectTV.
It's a rewarding feeling to help other people it feels like I have a duty now, I can't let other people spend their hard earned money to waste and make these thief and scammers' fattened and victimized more people.



stadyedie says: (2 years ago)
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Worst customer service I have encounter
November 23 2013 DIRECTV installer of this company broke one of my windows on my house Jess LA Croix told me he had broken shatter with his lather up that point Honesty from this employee was fine Then when he gave the phone number for the complain department it took me about three weeks for getting in touch finally it very interesting A letter was send to my address stating I had to take picture reappraisal of damage done to the window 2/12/2013 I call to resolve the issue to no avail I pleaded with then to listen carefully of what my problems were just got out of the hospital pneumonia they still insist that I follow there protocol because it was to expensive for then to take pictures of damage find a Setubal to take care of this problem The weather in Cleveland has not cooperate cold and windy even suggested that the technician could take picture gong backwards again tried to repid what I I should do to get window repair instead saying we will getter done our self what accompany with terrible customer servisee



thulse says: (2 years ago)
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I an a senior citizen who has been charged hundreds of dollars to my credit card with out justification! 3 times in one day!

I have tryed my hardest to resolve this madder but in the last two days I have been on the phone with your company for over 8 hours talked to 14 people 3 supervisors been hung up on 8 times been lied to cheated and been treated like a dirt bag. I cant believe you get away with treating your customers like this. when I get done here I am setting up as many web sites that I can telling the world about your services and how you treat your customer's! I will post all of the prof I have (which means nothing to you) I will post on all of my blog's all over face book, I am going to start a tweeter account with the name of directvripeoff@tweeter.com and any were else I can find!! If you don't care then nether no I!! believe me when I say I don't give in to intimation like this!! I will get even I know you might teach your employees that lying and cheating people is what your company is all about!! But when I get done with you it will be posted for the world to see! in the morning I will be posting to all of my Masonic groups, ,AARP , www.seniorjournal.com,Alliance for Retired Americans,National Senior Citizens Law Center advocates, American Society on Aging, International Council on Active Aging ,National Council on the Aging (NCOA), National Council of Senior Citizens,Retirement Net ,Savvy Senior.org, This is just what I am doing in the first day! If I can spend 8 hours on the phone with your company and get no were. I can spend 8 hrs a day on the internet telling my story. I have lots of time on my hands and like to stay bissy. now I have a reson. I am so upset I feel like I might have a stroke! That will be on you.I will be very surprised if I hear from you! Any company that treats there customers like this most not have someone in charge that cares! It is very sad when this is the way you treat senior citizen customers!



PowWowSimple says: (2 years ago)
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Is there anyone out there listening to us victims of our complaints? I think the State Attorney General should look into Direct TV's practices.
They say we should read the fine print. Rightly so, but when you are talking about a person's bank account or credit card, this type information should be spoken to potential customer.
I consider this illegal unless you were made verbally aware at the time of accepting the terms.
When the conditions which they deem important, they read to you for acceptance, they fail to mention something so "mundane and unimportant" as money or bill payment for services or your credit being maxed out or your account is thrown into "NSF" mode.
Where do we need to start? DirectTV is literally robbing its customers.



Maynard503 says: (2 years ago)
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In Portland Oregon we cannot get Oregon Duck Football Games and are unable to get Portland Trail Blazers basketball... we did not know this before we signed with tem and now we are stuck in a contract... DO NOT BUY this service as many chennels which comcast offers are extra. They won't let us out of our contract so I am stuck having to travel to see games.



jimforbes says: (2 years ago)
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When is Direct TV going to carry PAC 12 Channel?



ronw says: (2 years ago)
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where is pac 12 sports ?????????????????? dish solved the problem why don't you



chase1 says: (2 years ago)
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YOU DO NOT WANT DIRECT TV, IT IS THE WORSE, FIRST OF ALL IF SOMETHING HAPPENS TO YOUR BOX, YOU HAVE TO PURCHASE ANOTHER ONE. I THOUGHT IT WAS RENTED,BUT NO SIR BUDDY,HAD TO BUY A NEW ONE FOR MY DAUGHTER'S ROOM. SECOND THING IS, IF YOU PAY WITH A DEBIT CARD FROM YOUR BANK R A CHECK FROM YOUR BANK, THEY WILL GO IN YOUR ACCOUNT AND GET THEIR MONEY, HONEY AND THERE ISNOT A THING YOU CAN DO ABOUT IT. THAT COMPANY STINKS, STICKTO CABLE IT MAY GET HIGH SOME TIMES IF YOU NEED TOO MUCH, BUT SERVICE IS SO MUCH BRTTER, AND THEY DONT STEAL YOUR MONEY!!!!!!



kaja1022 says: (2 years ago)
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I have been a Direct member for 6 years. Over the last several years the service has gotten worse and prices have steadily climbed. It got to the point that over half of my channels where not coming in and was told it would cost $100 to move my dish.I finally had enough and cancelled my service and told them to send my final bill. Now the person I talked to while closing my account told me I would recieve my final bill and have time to pay my bill. They took money out BEFORE I even recieved my final bill, they took $45 which happened to over draw my account. when I called them they said there was nothing they could do and was informed I had had plenty of time to pay(I still haven't recieved my bill). So I asked how much I still owed and was told $139.76. I made the payment Friday,October 5, 2012. As I'm making my payment online I notice that there was an additional charge of $63.71 on my bill. I paid $140.00 and called them again. The guy I spoke to said that it was PPV charges from 2010. I spent an hour on the phone and was finally told that it would be taken off and I would have a zero balance. I asked if he was sure and that my account wouldn't be charged again. he assured me that it was taken care of. I just checked my account this morning and saw where they withdrew the $63.71. I tried calling and was told that once my account was closed they couldn't refund any money, so I asked for a supervisor. After a hour on the phone the supervisor finally got on the phone and said they were valid charges for PPV from 2007. I was I thought I was told 2010. He said no it was from 2007 and that I would not be refunded my money. When I asked to speak to someone above him, he says "there is no one above the supervisor" and hangs up. So frustrated!!!! How can they get away with stealing people's hard earned money???



Bcamry02 says: (2 years ago)
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I am so mad at direct tv.. They scam artist poor customers service. I was hung on, transferred all around. Charged for NFL ticket that we always have them post on our account NEVER ADD NFL ticket. Was told we had credit on previous account. Now they say we actually owed them, and they applied credit to old balance. Bull Crap. They STOLE my money!!!!!



ihatedirecttv89 says: (2 years ago)
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I just hate how direct tv reel you in with their packages. First they promise that you will pay a flat rate pay for one year, then they say they need a credit or debit card on file that way they can pull the money off every month. Now the for the first three months were cool they lived up to the promise of a flat rate pay ( which in this case was 29.95), then all of a sudden the fourth month rolls around and my bill goes up to fifty, then fifty became sevnty, and so on until eventually it reached one-hundred and twenty. So just now i was flipping through the channels and i notice how sorry as direct tv is constantly comparing their uck butt ass prices to dish network, can you believe they hd the nerve to talk about how dish network raised thier prices after three months? Its bullshit reality check direct tv and all you sorry ass money hungry trick representatives, FIX YOUR OWN PRICES BEFORE YOU START TRYING TO GLORIFY YOURSELVES AS BEING BETTER THAN ANY OTHER CABLE COMPANY, THE TRUTH IS YOU MOTHERFUCKAS SUCK. And i sure cant wait til my contract is up with you BITCHES. Its a damn shame how direct tv trick people into low prices and then lock them into a two year contract. Get your SHIT together dirct tv.



likamytv says: (2 years ago)
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:mad:After 2 years of Direct TV They have Screwed Their Customers out of Millions of Dollars :( and will continue to do so I am going to contact the News try to Post as much as I can Its not Fair to the Direct TV Customers. I ended my ordeal with Direct TV and was told to Just turn in Boxes and My account would be Clear Come to find out They added Bogus Charges and now I owe which I shouldnt owe at all If your a Direct TV Custiomer I will Pray for you all. No one should have to deal with the undue stress that Direct TV causes please evaluate your Bills Carefully I know in my heart that this company is not right. One more thing never give them your card number they will Take your money without notice or approval



eddieb96 says: (2 years ago)
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HORRIBLE HORRIBLE HORRIBLE
I got a co worker to switch to direct TV after I told him about how cheap and awesome direct TV was or I thought it was. So the refer a friend sounded awesome he gave them my info and about a week or so later magically the information is not in the system so not only did we get lied to we are both stuck with these direct TV for 2 years and don't have a clue what we will be charged month to month. Customer service is just flat outrude and could care less about the customer just wants to get off the phone as soon as possible. I don't know how a company can be in service for this long treating customers the way they do



78colorado says: (2 years ago)
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DO NOT EVER GET DIRECTV!!!

We've been loyal customers for years. I used to be someone who would rave over directv and tell them not to use anything else. Well recently we fell on real hard times. Both my husband and I had lost our jobs and had no money whatsoever. We couldn't pay the bill so they cancelled the service. Now 2 months later without having service at all from them they have overdrawn our account over $300. I contacted my cousin-in-law cause she is a at home tech person for directv. She told me to call billing. I did the service was closed for the day. I told her this and she said it doesn't close til 1am. So it was like what utter bull. Then she's proceeding to tell me all the bs on the agreement and how they used the cc attached to our account. I was like we didn't have a cc attached to our account. So basically they took whatever cc well acutally our debit card that we had paid the bill with in the past and attached the payment without prior notice and without autorization. I'm so furious because I wasn't trying to avoid the bill it's just we've had no money and what little we've gotten from selling things has gone to buying diapers and wipes and food for our baby and other child. I was actually happy because I just got hired at a new job a few days ago and start this week, and now I get to go into this job with our account over drawn, nothing of any real value left to sell to even come up with $300 to cover the cost, and not knowing when my pay periods will be, so yeah nice big F YOU came from them today.

See I never used local cable because I didn't think they had the extra cartoon channels, etc like directv did. Well I just added internet services last week from the local cable company because my husband had finally gotten a job and got his first paycheck. I decided to just add the cable service for tv too because I wanted to be able to watch the olympics. I was between directv and the local cable, but decided to call the local cable to see what deals they had. Let's just say I'm super Happy with the local cable company not only do they have the extra channels, but they have on demand, we have the hd channels and love 'em. I've been catching up on some shows I've missed, etc. We will never ever go back to directv. They are simply awful, we paid for so many channels we never watched, etc. I also love the fact that the local cable still has all the channels that directv just screwed it's customers out of. Their excuse cause they didn't want to charge their customers extra because the networks wanted more money. Yeah like that makes sense. Let's drop 25 channels and still charge customers the same price eventhough they no longer have access to those channels. It doesn't really surprise me. I've been trying for months to get into their at home techs so I could work and provide for my family and be home with my kids. All my equipment passed their tests. Well they won't hire me saying I'm not qualified to do the job eventhough they have training. So I'm not qualified but someone who's not worked in 20+ years or who was retired but can't afford to live on social security and can't use a computer well is? That's who they mostly hire is elderly people who don't know how to use a computer. Most of the calls in to tech are to someone's home eventhough they're supposed to pretend they're in a office. Well I'm glad you didn't want to hire someone who does have some experience and definately knows how to use a computer, type, and has done customer service and sales as a call center rep before. So glad cause I'm going into a much better job in my opinion and directv is just gonna continue to lose customers because they hire inexperienced elderly people to try and solve problems, and yeah generally I think they have only probably 1 in 1000 workers that truly do care about us the customers. My cousin-in-law included as one of the good ones. Regardless as what most people have made for comments on here run the hell away from directv don't walk.



deemobee85 says: (2 years ago)
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Will my price be adjusted if you decide to delete some channels?



deemobee85 says: (2 years ago)
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I received a message across my tv screen saying 25 channels were going to be dropped. Is there going to be a price adjustment? & why are there so many B S channels that people don't even watch? There can be one particular channel you like and have to upgrade to a totally different package!!! That is a total ripoff!!! :( If I wasn't ini contrac



artkit says: (2 years ago)
 0
HATE IT...HATE IT...
After receiving a promo in the local newspaper, we inquired about having direct installed. one thing that was very important to us was the availability of at least one Boston station, which we'd heard were unavailable in our market. After conversations with customer reps we were told that if we subscribed, we'd not only get one Boston station but we'd be receiving two of them as part of our channel line up. It wasn't until installation was complete that we were receiving no signal no from either Boston channel as promised and another call to Direct informed us that both customer reps we'd spoken to earlier were mistaken, there are no Boston channels available in our area.
The following day I discovered that the installation tech hadn't programmed one of my remotes so i called to have him come back and take care of it only to be told that direct doesn't send service people to do the, she'd have to help me over the phone, which i declined. My feeling was that it's not a service call because the installation was never completed by the installer and he should come back and program the remote as part of the installation process as it had been explained.
I'm now considering cancelling my service and having everything removed and going back to cable which in over 35 years, I've never had a problem with..........



artkit says: (2 years ago)
 0
HATE IT...HATE IT...
After receiving a promo in the local newspaper, we inquired about having direct installed. one thing that was very important to us was the availability of at least one Boston station, which we'd heard were unavailable in our market. After conversations with customer reps we were told that if we subscribed, we'd not only get one Boston station but we'd be receiving two of them as part of our channel line up. It wasn't until installation was complete that we were receiving no signal no from either Boston channel as promised and another call to Direct informed us that both customer reps we'd spoken to earlier were mistaken, there are no Boston channels available in our area.
The following day I discovered that the installation tech hadn't programmed one of my remotes so i called to have him come back and take care of it only to be told that direct doesn't send service people to do the, she'd have to help me over the phone, which i declined. My feeling was that it's not a service call because the installation was never completed by the installer and he should come back and program the remote as part of the installation process as it had been explained.
I'm now considering cancelling my service and having everything removed and going back to cable which in over 35 years, I've never had a problem with..........



happyinNC says: (2 years ago)
 0
After a bad day, calling direct tv was not what I wanted to do. We had been over charged and in need of a new rate. Although we didn't qualify for the promotion b/c it is for new customers only, Dominique (the agent) was awesome! She credited us for the HBO we had cancelled and been charged for and she got our monthly bill rate down $20. All in all she helped knock $40 off the monthly bill. We were ready to go to Dish but she saved us :). The gentleman we spoke to before her had a great personality and was helpful as well. Great experience!!



cheapnewcaps says: (2 years ago)
 0
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badtraci says: (2 years ago)
 0
I am a new customer to Direct TV and am already regretting my decision. When I first spoke to a employee on the phone one of the things I wanted to make sure you had was on demand, which I was told you did, at no time was I told you had to have a high definition box to receive it. When I called last week I asked about it and the credit for being a auto pay customer and was told now that I am a customer I could not get the credit. Had I been told up front about needing the box and that with the auto pay credit it would of not really cost me any more I of course would of gotten it. I have several neighbors that were thinking about switching to Direct TV but I will now not be recommending they do so. I just wish I would of been informed in the first place, I was told I was going to
get a service now that I don't!! D tv did get back with me and said they were sorry but could not change anything!



todays1 says: (3 years ago)
 0
Direct TV is a great company. Good customer service, Very heplful with any questions I have ever requested. My signal is usually very good. Thanks a satisfied customer in Texas.



ldwh says: (3 years ago)
 0
I have had direct tv for a long time and recently upgraded and of course had to sign a new contract. I regreted doing this immediately as I had to call several times when my cable went out. They actually had a 7 day repair window - can't believe that. I was also told on two occassions that I would get a credit but never did. Now, I am moving - the people that I am moving in with already have cable provider - and DTV is trying to charge me to disconnect. This move wasn't planned at the time I upgraded and I am not going to take direct tv into a home that already has cable. I need to get to someone at Direct TV to waive this. Their service is horrible and i would never ever use them again nor recommend them.



shaker says: (3 years ago)
 0
The installers must be paid by the number of jobs thjey do in a day. They run the cables the quickest way they can like punching a hole in the ceiling closet and dropping the cable or by drilling thru your floor when DISH ran the cables inside of the wall. I recommend DISH network for installation practices.



Buccfan305 says: (3 years ago)
 0
Directv has F&%$ED me out of THOUSANDS of dollars over the past 10 years. I wouldn't recommend them to Osama Bin Ladin. I just hope that the NFL will offer there Sunday Ticket package to other cable providers. that the only reason i put up with their crap for so long. I recently concelled my service because you pay hundreds of dollars for a bunch of channels you don't even watch.my bill was $180 a month and i have absolutly no movie channels. What a freakin rip off. F%&K Dierctv!!!!!!!!!!!!!



natoyam says: (3 years ago)
 0
My problems with this company are similar to the ones above.
At first it started out with a "promotion" deal that they offer and it doesn't automotically come off when the promotion is over and you are responsible with charges you are not aware of.
Next, I decided to change the way I was paying from switching from my debit account to credit card and they changed the date the automoatic transaction was to be made and AGAIN did not inform me and refused to refund my account even though the error was theirs.
Then, I received a bill that had been increased by $10 because I no longer wanted automatic payments taken from my account because they screwed me over before.
I am cancelling. I would rather spend my dollars to be free of that lousy company even if it means I am without cable. No company should take advantage of their consumers this way. I cannot believe they are still in business.
Also, their connection always goes out any time it rains or there is bad weather present.
DirecTV is the absolute worst compnay I have EVER dealt with.
I would NOT recommend them to anyone!



bryanwhitehead says: (3 years ago)
 0
I recently moved from Texas to Arkansas and decided to leave Dish and try Direct TV, my main reason was to get NFL Sunday ticket. We were lead to belive that new customers received this free for the 2011 season. We planned the move months in advance, and were told by the Direct TV sales people to order the installation as early to ensure we would get the date we needed after move we moved in. I was even assured by the installers that I would get the NFL Sunday ticket when the football season started. I was also ensured that I would be able to pause a show in one room and continue it in another room. The service was hooked up on July 27th. I have been out of town since the 2011 football season began and could not wait to watch the football games at my house this Sunday. Well guess what not only can I not pause a show in the living rom and watch it in the den, I can not pause any show in any room but the living room. The other three receivers are about as useful as a cable box. But here is the kicker no NFL Sunday ticket....When I called the customer service people(who by the way do not understand the meaning of customer service) they were rude, uncareing, and would not listen to my complaint at all. After talking to serveral people here is what they say- The NFL Sunday ticket offer did not start untill August 1ST, THATS 4 DAYS AFTER THEY INSTALLED MY SERVICE if I had know that I would have waited the 4 days. After I said that they said it would not have mattered since I scheduled the install in June. at thier urging to secure the installation. Additionally the phone number I was given when I moved here was tied to another account so when I called to make a payment using the automated service a gave my home phone number as instructed they applied my payment to a old account, and then had to nerve to demand payment from me before I could voice my concern about not receiving the Sunday ticket. When I told them I had already made a payment they pretty much called me a liar. This is the worst I have ever been treated as a customer. As soon as my contract is up I will do with out TV before I continue one day past the 2 years they tricked me into. After nearly 2 hours on the phone with them today I was insulted by every one of the people I talked to.

I will dedicate my life to telling anyone who will listen how sorry Direct TV is, and how little they care about thier customers.

Bryan Whitehead
Texarkana, AR



waffen2112 says: (3 years ago)
 0
I was a customer for several years;each year becoming more and more annoyed with this company.I didn't realize that from the first moment of incompetant installation I was in for alot of frustration and anger.I had five boxes and 2 in high def and barely a month ever went by without one or more of these boxes,cable connections or somthing else failing.When you call customer service they tell you that you must go through this annoying process of component testing before they even consider sending a technician out sometime next week.This is even if you have equipment insurance which is another scam!Customer service is horrendous and mind numbing taking most of an hour no matter when you call.The people who man these call centers are rude,self-serving and are obviously paid to lie for directv.I am going to have to pay a couple of hundred dollars to get out of my contract but i cannot take thier lies and misleading crap any longer.RUN DONT WALK AWAY FROM THIS COMPANY!



gfunk1974 says: (3 years ago)
 0
i can get you $100 off your bill if u havent signed up yet. u can email me at pokerplayer6294@yahoo.com



Dfigg02 says: (3 years ago)
 0
Do not ever, ever, ever sign up with them!

This is my formal complaint I sent out about my Direct tv ordeal...

I had been a Direct TV customer for a year and a half and never had any issues and always paid my bill in full and on time. I recently moved and scheduled an appointment for an installation at my new address on July 21st 2011. Prior to the installation date I informed Direct TV that the technician would need to contact my Landlord so he was informed of the installation requirements, they stated that was ok and would note the account. The Landlord wanted to make sure the technician was fully aware of the maximum height and satellite placement that would be allowed for the installation.

The Technician arrived around 8:00 am on July 21st 2011. When I asked if he spoke to my Landlord as noted on my account he stated he didn’t know anything about it. I then proceeded to inform him that the Landlord was ok with the installation of the Direct TV service but there were requirements needed for it to be approved by management. Requirements dealt with no drilling on the property and the placement of the satellite on the balcony. The technician stated he did not need to attempt to install the satellite dish, based on what I told him he knew the installation could not be successfully completed. The technician never evaluated my balcony or spoke to my Landlord; he stated that it was not necessary. He then stated that he would call his manager and inform him that my cancellation fee was to be waived due to the inability to install my service.

The following day I decided to contact Direct TV to make sure every thing was communicated correctly. The customer service rep stated that they would not waive the cancellation fee based on the notes posted by the technician. The technician apparently wrote that “the customer’s landlord would not permit the installation of service”. I found this appalling, that the technician would tell a completely different story in his notes. The only conclusion that I can come to is that he did not want to perform an installation that could possibly be unsuccessful. Due to restrictions on the placement of the satellite or the satellite not receiving a strong enough signal. The call was ended with the conclusion that my cancellation fee would not be waived.

I decided to attempt to resolve my issue with a different customer service representative. I called later that day and informed the representative about my installation appointment, and the technician. She stated that due to the fact that the technician was allowed to proceed with the installation but decided not to due so, I would not be charged a cancellation fee. She further stated that I was not at fault for the unsuccessful installation, that it was the technician’s decision not to install my service that was the problem. The representative also stated she would add notes to the account supporting this statement. The representative also stated that my balance due should be waived by the time I received my final statement.


On July 30th, I decided to call Direct TV after receiving my final statement. I also checked online and noticed I still had a balance due of $143.20. I spoke to a customer serviced representative who stated I didn’t have any notes on my account supporting any waived cancellation fee. I’m not sure if this is a tactic used to continue to charge the customer. After an unsuccessful 20minutes I was asked to be transferred to someone else that could better assist me. I was transferred to the retention department where another representative was of some assistance. He was able to find the notes supporting the waived cancellation fee. He added that some representatives are too lazy to look for them but all have access to view notes of different departments. He did offer to send out another technician due to the bad technician that was sent out and decided not to do the work. I informed him that this was a week and a half ago and I have since then had cable service installed. The representative seemed to be in agreement with me, that my cancellation fee should be waived. The problem is that the technician stated in his notes that my landlord would not permit the installation period. This technicality is what posses a problem for them to waive my cancellation fee. It’s the technician’s false report on what occurred that is keeping the cancellation fee in place. The representative stated that if I wanted to file a formal complaint I could due so via the Direct TV website.

I have decided to file this formal complaint not just with Direct TV but also with the District Attorney’s office, the BBB and with Consumer Affairs. I will also be disputing any credit card charges that are imposed by Direct TV without my prior consent. I also find it disturbing that this is how a company would treat a good paying customer. After being told several times that my cancellation fee would be waived I hoped Direct TV would keep their word. Now I am being told different in order to be squeezed for more cash. I really hope someone at Direct TV will finally due what is right and waive my cancellation fee so I can move on.




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