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  • Direct TV POOR service

    When I first contacted direct for service it took many calls and transferred around to several different people. 3 of the call were over an hour. I was even disconnected several times and then had to explain everything all over. In one day it took 9 phone calls. Finally I got someone that was able to help and scheduled my install date that was a week later. I took the day off from work since the install time was 12-4. At 2:30 I received an automated call that said my tech would arrive in 36 min. At 4 no one had showed up, so I paid my neighbor to stay at my home to wait for the tech. I... More...
  • If it rains or snows....forget it!

    Directv promised us they had improved their service from years ago....when it rains or snows there is always they said! Living in MN we constantly have snow settling on the satellite....which stops service. Or we have spring and summer rain falls....which also stood service. It is so frustrating! When our contract is up in Jan. we will be going back to comcast. Not once was our comcast ever out of service weather related. Booooooo to directv! More...
    (Cable TV)
  • Horrible Customer Service and Major Technical Issues with Paper View and On Demand Service

    Direct TV has horrible customer service. They have no clue what they are talking about and the technicians they send out tell a completely different story than what the customer service reps say over the phone. We have had major issues with on demand and paper view movies. They take forever to load and when they do load, they will turn off mid way due to an error. I called in today and was told that it had to do with my genie being plugged into my modem via an ethernet. The techs who set me up said that this was the best way since I had several wireless devices that used my wifi. They... More...
    (Cable TV)
    Goldierox's Picture   Goldierox    1 Comments   Comments
  • Sad and unhappy cable customer

    my name is Alice Ewing my husband and I have a account with direct tv and the 25th of june 2014 I came home to my service being off I have been out of town for the burial of my son and was feeling like I just wanted to die but I spoke to a very sweet and understanding young lady with the name of Kionna ID number 100683603 she was very very understanding she help me with my cable problem not only did she help with that she touched me in a way that was Unbelievable she is a incredible person she has a good heart so I want to thank her very much so for helping me she is a keeper. More...
    (Cable TV)
    Bonnie1965's Picture   Bonnie1965    0 Comments   Comments
  • DirecTV will rip you off for every dime you have once you cancel their service

    I entered into a 2 year agreement, one year into the agreement I cancelled service due to my bill continuing to go up, customer service was awful, and I received a better offer for services. DirecTV ERRONEOUSLY charged my credit card $758.37 (a house payment to some people) as they state it was a legitimate charge. Once I confronted them about the charges and try to set up payment arrangements, they will not refund my money and allow the payment arrangement because they "have already been paid". By charging my credit card without my permission because it was "in the fine... More...
    chrystied's Picture   chrystied    3 Comments   Comments
  • DIRECTV sign on bonus...........

    I was told by a DIRECTV technician i would receive a $150 visa card with 2 year contract (still have the card.) when i called the number and finally found a person to talk to they said i didn't qualify for it even though the technician set up the appointment. When i contacted DIRECTV directly they apologized for the tech and offered me a $10 credit and 8 HD channels for 3 months to make up for it.(It doesn't) I'm starting to understand why so many people in my neighborhood have Dish. The technician was very professional and i would let him work on my home anytime to bad the... More...
  • EFT charges not disclosed

    For the past five years, I have been a DirecTV customer. Last week I contacted DirecTV (along with Charter Communications and AT&T) to determine where I could find the best value for my money. I had a very long talk with a DirecTV customer service representative comparing the costs of each of these services. We determined my best option was through AT&T. Once I got AT&T setup, I called DirecTV to cancel my service. At this point, I was informed that they would charge me a $300 early termination fee, despite my being a customer for the past five years. Apparently, when DirecTV... More...
    mattgunnin's Picture   mattgunnin    0 Comments   Comments
  • Misleading and Inept Installation cost me over $500

    I recently moved from out of state into a brand new & still under construction apartment building.I had called to have service set up with DirectTV before I moved, based upon a package deal with Century Link internet. The Direct TV technician came to my apt. and told me that I could not get service with DirectTV due to the angle that my apartment was facing. I asked what were my options and Direct TV installer was quick to refer me to a friend of his who works for Dish Network, saying that Dish could probably get a signal as they use a different satellite while he got his pals number... More...
    LevCan420's Picture   LevCan420    0 Comments   Comments
  • Fees when moving

    I've had DirectTv for over a year, my bill is setup on automatic payments and I've never been late. I've been overall satisfied with them. We are moving in a few weeks and they want to charge me $200 including all the add on charges to move my DirectTv equipment ACROSS THE STREET! They actually told me they were discounting the service and it was "worth" $500. I don't know what the average technician looks like, but the one that installed my equipment spent ten minutes installing and twenty minutes chain smoking beside his truck. He wasn't wasting my... More...
    mllryclssn's Picture   mllryclssn    0 Comments   Comments
  • Poor record keeping. How do you know they are not scamming you!

    We cancelled our service with Direct TV in March, 2014. A few weeks ago we received a refund! Then, this week we received a bill stating we owed for movies back in 2012. I called Customer Service and after being on hold for a while I talked to 3 or 4 people who said we owed for watching these movies after they checked the card in the device. They also stated we were in collections. We have never been in collections for any bill. When I questioned them they said well you have a bill but you have been sent to collections. The bill was so misleading, it did not even give the dates of... More...
    (Cable TV)
    kms82156's Picture   kms82156    0 Comments   Comments

    Silverado1's Picture   Silverado1    1 Comments   Comments
  • Home service

    Talked to customer service aprox may 12. Told them I was going to disconnect from century link, because Internet was always going down. Told me to call after I disconnect, and they could give me 5.00 for paperless billing and 5.00 for auto payment. Talk to some one on 5-12-14they got it all set up, then today 6-01-14 I get my bill that should have been 81.81, actual bill was for 97.00. So I called talked to kanisha, she said she would not honor the 81.81 price . So it seems they are just lying to me. All over 10.00 a month. I cannot believe your company could be so deceptive. One rep.... More...
    Tayler021401's Picture   Tayler021401    0 Comments   Comments
  • Directv gets a U for unsatisfactory

    Directv is THE WORST!! I recently moved into a new home and throughout the process of moving, signing up with directv was the most frustrating part. I only signed up because Uverse wasn't in my area and i was told that i could still have ATT internet. WRONG. cable came but no internet. they got the order wrong and i ended up having to pay for an extra box when i already placed an order for it. i ordered 5 boxes and only received 4. Then the channels i asked for were wrong. i wanted to leave because i was coned into having directv and i ended up not even having att because they also... More...
    (Cable TV)
    jfloyd16's Picture   jfloyd16    1 Comments   Comments
  • DIRECTV IS A SCAMExample: Sears broken washing machine

    So I had a return check. I called to take care of it. The first operator told me I could pay half and they would stop the disconnect for a couple weeks. After paying that i called back to make sure they wouldn't try to run the check again. Well the next agent tells me i need to pay another $66 on top of the $285 I had just paid. So I'm asking her where thus number came from. She proceeds to tell me it was just generated by the computer. So I ask to speak with a supervisor and was placed on hold for awhile. She then decided to take care of it. Well she said she stopped the... More...
    linwood425's Picture   linwood425    1 Comments   Comments
  • auto pay cancelled & money still taken from account

    I have had Direct TV for 2 yrs. Worst service ever! Equipment doesn't work properly. Call in told the equipment is mine & it is my responsibility but cancelled the service & now the equipment is suddenly leased & has to be returned. I was on auto pay which I cancelled along with my service but they deducted the money anyway. I tried to talk to customer service getting nowhere. Lost satellite signals are a given daily. I honestly think they mess with your equipment to get you to pay the $70 service charge or pay an additional $8. per mth for them to come out to fix it.... More...
    marlacollier's Picture   marlacollier    1 Comments   Comments
  • Direct TV unatherized debt

    after weeks of my Genie shutting down the main receiver was replaced and taken away by the tech.A few weeks later I find out Direct without any notification debited my account $200 for non return of equipment. This action caused my car insurance to bounce accruing fees with that company and also my bank. This was a big inconvenience. Besides spending hours on the phone with all companies involved I wasted half a day that I should have been spending with my company that were visiting. I am so angry with this company right now. Car insurance is the last thing you want to bounce and I DONT... More...
    (Cable TV)
    RondaRex's Picture   RondaRex    0 Comments   Comments
  • Fraud

    I was a long term customer of direct tv and upon cancelling they sent my refund check to an "alternate address" that was fraudulant added to my account. I asked for a copy of that check was told to send a written request and upon receipt of my request from direct tv they called and said they do not give copies of checks yet they instructed me to ask for one. I am simply asking for a letter, email, fax with the information I need saying the check was made out to me, what the check number was and the date it was made out. They gave me this information over the phone but I need it... More...
    (Credit Cards, Finance, Banks)
  • Ignoring fraud?????

    I was a direct tv customer for 4 years. I tried to get a lower rate but nothing was available to me so I went to another service. I received an email about a refund check being sent but was not being sent to my address but someone elses. I called direct TV and keep getting the run around. I asked for a copy of the cancelled check and was told to send a letter requesting it. I did that then get a phone call saying we don't give copies of cancelled checks. Every time I call I get the reconnect department and they try and resell direct tv and now I am eligigle for discounts/deals. I am... More...
    (Credit Cards, Finance, Banks)
    kpierson's Picture   kpierson    0 Comments   Comments
  • Frustrated with no answers.

    In July of last year we talked to direct tv and asked to send our boxes back. We never recieved the boxes for our dvrs. So in February with my husbands deployment we decided to cancel completely. Now in February I was able to get in contact with them, they were very polite assured me new boxes would be sent and all fees would be waived. Now it's May and I get a letter from a collections agency saying we owe money. I called directv trying to get a receipt from them for collections and spend an hour trying to get something. They gave me a tracking number and told me it was all I needed.... More...
  • Customer Service

    Today I must say my conversation with Toni in Costomer Service regarding Pricing led me to want my service disconnected. She transferred me to Disconnects(?) and I spoke with the nicest lady, Sharmaine, who did a wonderful job working with me to my satisfaction. She had a much better attitude than Toni. You should have more employees in Customer Service like Sharmaine. She needs to have a raise or some sort of real recognition for her service! Please tell her I sent recognition of her Great Attitude and Customer Service. Thank you, Barbara Ryker More...

  • Deal breaker

    I signed up with a two year deal with a AAA discount for up to six rooms. When the technician came to install the service to two rooms, the deal was only for one room and the price was suddenly more. The price was still lower than the previous service I had, so I agreed to the new price for the two year period. There were frequent interruptions of service. The price was steady for the first year. The price then began to creep higher. I called and complained about the price increase and the price was lowered, but the next month the price was increased again. I called again, but they refused... More...
    (Cable TV)
  • horrible company.

    Okay well first they lock you in for 2 years....and early cancelation is about $20 a month that you want to cancel. That's not the worse of it.... Second... they never ever ever TOLD ME THAT I WOULD BE CHARGED $240 TO MOVE!!!!!!!!!! I have all these other expenses that are way more important of course. But seriously.... I'd rather pay my $290 to cancel with them and find some other BETTER COMPANY to pay for then pay $240 to move!!!! When I'm the one that brought everything with me... it'd be a different story if I didn't and they had to replace it all..... this... More...
    (Cable TV)
    kchaney's Picture   kchaney    0 Comments   Comments
  • DIRECT TV - No tv service

    This is based on my experience with Direct TV 3 years back! Direct TV was WORTHLESS!!!! EVERYTIME it rained and was overcast, AND I MEAN EVERYTIME, my service would go out. They lock you in a 2 year contract and do nothing to compensate you for the many times you have no service!!!!!!! I broke contract a couple of months early, because of the service, and was put in COLLECTIONS for $69 which now reflects on my credit report. Trust me you don't wont them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More...
    modeb's Picture   modeb    0 Comments   Comments
  • Directv AT&T Bundle nightmare

    DirecTV will lie to you and offer you prices on packages they can't possibly apply enough discounts to give you to retain your business, get you in a 24 month contract and then tell you oh well you signed a contract & we can't honor the package we promised you! AT&T has the worst customer service people I've ever dealt with. They can't get billing straight, bundle the DirecTV with their service properly or resolve issues in a satisfactory manner. I have months and months of phone calls logged with both companies and can't even begin to share my frustration.... More...
    dardar's Picture   dardar    1 Comments   Comments
  • Deceptive Business Practice Indeed!

    I finds this review interesting because it seems as if Direct Tv customer service and supervisor personnel has an habit of saying "it is not in the record". I just spent an hour on the telephone with a total of three representatives including the retention department supervisor "Agee" whose so arrogant! There was not anyone else I could speak with because he is the supervisor for the "sales and retention department" and everyone is under him. I was treated as I was lying when it was their representative "Matthew" offered me two credits totaling $92.58... More...
    (Cable TV)
    Faith41's Picture   Faith41    0 Comments   Comments
  • Deceptive Business Practices

    When I ordered this service it was sold to me that I would be receiving over 130 channels, plus one specific channel that I had requested for $24.99 and there were numerous discounts I was allegedly getting along with this great deal. It took 2 weeks for me to get my service installed because the contractor Direct TV hired cancelled my installation without my authorization and Direct TV didn't even apologize. The tech finally came out today and once my service was activated, needless to say none of the channels that I thought would be included in 130 package, such as LMN??? This... More...
    (Cable TV)
    nmedley's Picture   nmedley    1 Comments   Comments
  • Directv tecnicians Jason and Mike

    Jason and Mile were out to my address (10780 N. Hwy 99, Stockton, Ca.) on March 21. They were very professional and explained everything they were doing which was switching out all my boxes which were outdated. I was very pleased with them and wanted Directv to know how pleased I was with them. Techician # 437465. Thank you so much and I wouldn't change Directv for anything. Thank you Rose Delva More...
    (Cable TV)
    mamamoon1's Picture   mamamoon1    1 Comments   Comments
  • Previous call to DirecTV to cancel premium channels was not followed up on

    Per my agreement with DirecTV I was to call by 3/15/14 and cancel the premium channels and NFL Sunday ticket if I did not want continue. I called on 3/12/14 to cancel and the agent (female) that I spoke to indicated that she would cancel the premium channel subscription, but the NFL Sunday Ticket did not need to be cancelled until after the 2015 Super Bowl. I received my invoice on 3/20/14 and found that the premium channels had not been cancelled. I called DirecTV and spoke to a Mr. Quintero and explained the situation to him. He indicated that there was not record logged that I called... More...
    (Cable TV)
    johha01's Picture   johha01    2 Comments   Comments
  • Misled Customer/Poor customer service

    (Cable TV)
    Dante's Picture   Dante    0 Comments   Comments

    EDavis's Picture   EDavis    0 Comments   Comments
  • customer sevic

    About a week ago i call dicertv to see how much it would be to set up satellite tv the man done my credits check and he told me the only thing i would have to pay is 21.75 dollar i call back march18 ;14 and talk to a diffent customer sev she told me i have to pay about 270.00. I feel some one miss read how much need to be put down and it was a waste of time calling back More...
    (Cable TV)
    possible27's Picture   possible27    0 Comments   Comments

    (Cable TV)
    ahijah13's Picture   ahijah13    0 Comments   Comments
  • Horrible sales person

    I called to get pricing on a bundle (internet and tv) and the sales person for one kept calling me the wrong name. Secondly she couldn't give me prices on a bundle and would have to transfer me to the bundle department.(No problem i understand) but then she tried to make me pay $7 dollars to hold my pricing! I was getting a quote! Who would pay $7 to get transferred to another department? After saying i am only getting pricing and don't want to spend a dime she gave me the bundle departments phone number. (Kinda pissed they tried to pull a fast one and charge me $7 but... More...
    (Cable TV)
    StubbornOne's Picture   StubbornOne    2 Comments   Comments
  • Failure to Correct BIlling

    Here is the updated report and complaint I sent to the SC Attorney General Office of Consumer Affairs: I ordered ATT U Verse Bundle in October 2013 with a promotional cost for the first year. As I was too far away from their main lines ATT offered DIRECT TV (rather than their standard TV portion) as part of the bundle. Short story is that after installation DIRECT TV would not resolve the issue of the $40 per month potion of the bundle for the first year. I called ATT and had a conference call January 7 and the ATT and DIRECT TV rep agreed that there was a problem supposedly due to the... More...
    (Cable TV)
  • Terrible Billing and Service

    Here is my complaint to the SC Attorney General: I ordered ATT U Verse Bundle in October 2013 with a promotional cost for the first year. As I was too far away from their main lines ATT offered DIRECT TV (rather than their standard TV portion) as part of the bundle. Short story is that after installation DIRECT TV would not resolve the issue of the $40 per month potion of the bundle for the first year. I called ATT and had a conference call January 7 and the ATT and DIRECT TV rep agreed that there was a problem supposedly due to the timing of their billing. My email to DIRECT TV of March... More...
    (Cable TV)
    AlbertN's Picture   AlbertN    0 Comments   Comments
  • poor costumer service

    I usually do not write reviews but this company is a total waste. I had my service disconnected due to lack of payment. I have tried to communicate with employees to ask what month payment I missed. My records show I have never missed a payment. But every employee I communicate with do not speak English. Not only do I not understand them, they do not understand my questions. So I end up paying double for January, because they can not understand the payment was made. They just keep repeating themselves as if they're programmed. Refuse to get a supervisor. Cost me extra $5.00 to talk to... More...
    jodywilhelm's Picture   jodywilhelm    0 Comments   Comments
  • Bert EarvenJr & Margaret Berley

    Yes this is Bert Earven Jr & Margaret Berley, we are Direct tv customers. And we are interested in getting Glenn Beck The Blaze, most everyone else has the Blaze we don't get it and were asking for a request for you to get Glenn Becks The Blaze so we may watch it at home instead of going to someone elses to watch it. We thank you very much if that can happen, Bert t Earven Jr More...
    (Cable TV)
    BertEarven's Picture   BertEarven    0 Comments   Comments

    I live in an apartment complex that has a contract with "Telcom" for free directtv service which includes tech support. However my has been interrupted since wed 3/26/14 with a 771 code. The apt office mgr made an apt with Telcom for mon 3/3/14. It snowed that day so they were not able to come out. Since I NEVER received a courtesy call from my apt complex or Telcom about the need to reschedule I decided to make the call myself on tue 3/4/14 The apt office mgr said it had been rescheduled for thur 3/6/14. Today I called to make sure everything was still on schedule since Im still... More...
    ddcoop58's Picture   ddcoop58    0 Comments   Comments
  • direct tv must not require quality customer service

    To begin, I can hardly believe I am paying for channels that I can get with a converter box without receiving all of the infomercial channels. Secondly, anytime I have called in to change my viewing package, the customer service agents make comments like "oh, are you having trouble affording it?" With that I say, I paid ahead on my account and have never been late. I change packages because I begin to realize the highway robbery you all get away with. What kind of company says that since you have reached one year with us the cost will now increase!! So the first year all is well... More...
    (Entertainment, Movies, Events)
    monk3yriddle's Picture   monk3yriddle    0 Comments   Comments
  • Direct failure

    I have had direct tv for over a year and it's terrible. Not only does the customer service stink, but the dish is constantly down. I've have people come out about four times in one year, that's once every three months, and made numerous calls to self fix the issue. It's also happened several times were I was told one thing on the phone and then what was told to me was never followed thru. Watch your bill cause they will start charging you more than originally told to you, and when you call customer service to dispute it they give you a f*** if I care attitude about it... More...
    (Cable TV)
    Kgovender's Picture   Kgovender    0 Comments   Comments

DIRECTV Reviews By Product


DIRECTV Comments

emensching says: (1 month ago)
DirectTV is charging me an early termination fee because my condo cancelled their contract with them FORCING US to have cancel and to return our equipment within 21 days or pay 400 dollars!!!!

MAMABEAH says: (5 months ago)

MAMABEAH says: (5 months ago)

sjbean68 says: (6 months ago)
Direct tv is getting disgusting. They keep taking away tv channels but get no discount on our monthly bill. All they do is take and take some more and get nothing in return. All these infomercials they have on are a big fat joke that we are paying for. Give us some good quality tv worth watching maybe you would not be losing long time devoted customers. I am seriously thinking of dropping direct tv when the weather gets good, like April or may.

Another unhappy customer s. Bean, by the way, weather nation stinks, bring back the weather channel and insp. Get rid of all the garbage you have on!!!!!!

kathypev says: (6 months ago)
Please put The Weatjer Channel back into my programming (for zip code 28792 customers. The replacement proramming, Weathernation, cannot compete either in content or convenience.

monica1960 says: (6 months ago)
I just recently changed back to Direct TV. This was the biggest mistake I ever made. I'm reading about other peoples complaints and it is what other people experienced. Unfortunately I should have read the reviews before I switched. I learned a valuable lesson on that one and will switch as soon as possible to a provider who wants my business and is willing to provide me with a technician if I ask for one. Seriously, I have satellite TV for about 10+ years and have several bad experiences, but Direct TV tops it. I called this morning at 7am after nothing that a service which is not even 2 month old again does not work. They had me and my sick husband crawling on the floor for hours insulting my intelligence( Don't I sound smart enough to figure out if my equipment does not have power? Apperatly not. I told this people over and over that we did not have a signal and that we needed to have a technician come out and fix the problem. After arguing for hours with them calling back and forth I was promised by one of their representatives that somebody would come out today and fix the problem. I was told to expect a call within a hour to be told the time the tech would arrive. They called alright and made my sick husband crawl on the floor again knowing full well that he is disabled and cannot do this. I even was promised by the so called representive that this would not happen. Guess what it did and this was all they did. Nobody came out to my house to fix my problem. Instead they tried to talk me in to wait to Thursday, which is impossible for me since I watch the traffic reports before I leave the house in the am since I have to drive to Atlanta and sometimes farther to just go to my job. I need to be informed and this is the only way to obtain this information as well as information on weather not to talk about that after a hard day at work I relax in front of the TV. This is of course not possible due to the incompetence of the Direct TV installers who did not set the Satelite up right and then the incompetence of all the representatives who answer the phone including supervisors. We are paying for service we are not receiving as wellbeing deprived of our oliest form of entertainment and don't even had bad weather etc to cause the outage. The installers not interested to come to Tayorsville unless they have nothing better to do. Don't forget I have the service for not even 2 month and it is not working. When I first signed back up with them they made me all kind of promises which made me leave Dish. I was not told installers would refuse to come out here, because when I first set the services up I set the appointment up for a Friday which would have given me plenty of time to cancel Dish etc, but they played on my husband and called him on Thursday and asked could they come on Thursday. Trying to be nice he agreed. I should have know right then and there something is wrong. Why would I have to make a appointment if I wanted it done on a different day. Then the installer who came had the worst attitude ever. They are nice and make all the promises in the world until you sign up and the nothing. This is unacceptable and I wish to be able to find a Lawyer who will file perhaps a call action law suit or just a regular law suit against Direct TV, because Consumers like me need to be protected. We have rights too. They should not make false promises and the have subcontractors who don't want to do the job and to lazy to come to places where they messed people up previously with not setting equipment up properly and or using faulty equipment to begin with and then refusing to come out here and make it right. I would not be so upset if they just said ok we got cought lying and we will refund your money let you out of the contract and you can go with somebody else. They force me to stay in a contract which was made between I and them with them using false information using practices like not telling people that installers have no interest in coming out here etc. This is calling for a good lawyer. Give people the right information to begin with and don't coax them in a contract with false promises. Also have your installers be more friendly and customer oriented as well as trained well. Everybody I called ther made me repeat everything which was said at least 3-5 times in order to trip as done by the police if they suspect somebody lying, because people are unable to tell the same story 3+ times without it changing, but since there was nothing to lie about I had told the same story over and over like a idiot. They treated me like a incompetent lier and I would tell everybody to read reviews before they sign up with anybody and surly stay away from Direct TV. Signing up with them was the worst decision I made in a long time. Never ever again. Can't wait to get out. Any suggestions what to do???

mangus35 says: (7 months ago)
Well, we originally had Comcast before we moved. We weren't extremely satisfied with them so we decided to try out direct tv when we bought our new home. I called and spoke with their sales person and he asked about my internet. I told him I did not have internet and did not intend on getting it. He told me that was absolutely no problem at all and then continued to sell me on how great the on demand feature is. Well when the tech showed up to hook up our equipment, to my surprise he asks where my internet is. I tell him we don't have it and he says well that's a problem because now you cant use on demand or watch any movies or any of the other features requiring internet. So we give in an get internet. Well no matter what on demand still never works and we're constantly being disconnected, movies don't load, and it just shuts off if we do get a movie or show to start. We were also told we had 30 days to decide if we wanted to keep direct tv or not. So today we call to cancel and they do nothing but fight with us even after we explain everything. We were also told now that we did not have 30 days but instead only 24 hours to decide. That's kind of tough to decide when we didn't even have internet at first. Now they want to charge us almost $500 to cancel and on top of it told me its my problem to get the dish off of my roof now. They're all scam artists and liars. I cant believe places like this actually get business from anyone.

iam1darksoul says: (7 months ago)
I was given a price for a bundle on 12/10/13,after paying the deposit i was shuttled to their affiliate comp. ATT for bundle service. Was told I had to pay ANOTHER deposit as well as the home phone service (that i thought in paid for in the initial deposit) wasn't available. I decided on cancelling the whole mess and asked for a refund of my first deposit.I was told it would take up to 5 days. i later checked my statement and found not only did they chargec me the first deposit, but an additional deposit (to ATT) as well as the first payment.(done without my card number or authorization!) I contacted direct tv on 12/11/13 to dispute the billing ans was told i had to contact ATT. I did and they had no record of pulling the deposit but after careful review was established that the direct tv "agent" had authorized the deposit without my say so..I have made over TEN hours of calls over the last 6 days to no avail.I have filed a dispute claim with direct tv with no results. I have currently secured a lawyer to settle this.. as of 12/18/13 (6 days after the initial cancellation)I have still not seen my refund.. i would NEVER recommend ANYONE use this company! They are nothing more than a den of liars and thieves!!!

doomday515 says: (9 months ago)
Directv told my family that they would bundle up on a new thing for the system and said all the movie channels and Sunday ticket would be free with no extra cost at all and that great stuff then the family's bills are usually 139.00 then now sense they gave us all this "free" channels and packages and everything now are bill is up to 264.89 which is ridiculous because they added up everything on which was supposed to be free so now they said they will take everything off the next bill and well after everything is over with the free channels i think it is time for us and the family to switch to a different thing because this isn't the only time they have done this to us and i think its pathetic that they screw around with us over this so now i think Directv is one of the worst satellite TV programs out their i feel sorry for whoever has to stick with it and including the customer support they are just as stupid as what we are going through because they think they know everything and wont listen to a dime on what we the customer's are trying to tell them so hopefully after reading this it might change a whole new deal on peoples minds and options on directv like it has done with me and my family never again will i have it in my house id rather have medicom tv now instead of Directv

seriously0 says: (10 months ago)
I signed on with DirectTV a month ago at a Best Buy store where a representative approached me to offer a chance to switch. They said I had free movie channels for 90 days and I was eligible for a gift card rebate with Best Buy. First, I receive a bill for more that I agreed to. I called to clear this up. Then a postcard that I did not quafify for the gift card. I called 800-508-1232, 800-531-5000 & 888-333-7975 where again they were going to transfer me, I asked for a supervisor and was told someone would call me back today or tomorrow. I was told I was not eligible for the gift card because it was outside the time to sign up, the other guy said it was the Best Buy store that did not honor this rebate. Wow, great excuses so I was provided false advertisement. Lmao I have never in my life had to deal with the worst Customer Service ever. These people DO NOT KNOW what they are doing. Not even the supervisor had time to resolve the issue. I am assuming they were on the phone with other complains as I see here must be enormous. Wow!!

DownWithDirec says: (1 year ago)
TERRIBLE! We have had DirecTV for 5 months and they are charging $231 to come out and do 20 min worth of work since we moved so early on in our contract. I talked to a supervisor and they were even absolutely NO help! Just kept telling me that "since I was a new customer they could not do less then $231." She even acted like they were doing me a favor by giving a "discount" from the actual $500 installation fee! WHAT! Who in their right mind can justify $500 for 20 min worth of work! This company is a bunch of crooks and would never recommend them to ANYONE! they would probably charge you $100 to refer a friend instead of give. DO NOT GET DIRECTV! EVER!

Llthomas04 says: (1 year ago)
Wow, now I see why the threat of writing a complaint and canceling service had no affect on the representative at directv. DO NOT deal with them!!! Not only do they treat customers terrible once your under contract but they are crooks!!!! Moving 1 mile down the road and they want 180.00 to move the service. They would rather lose the customer. Wish the CEO's of this company would go on "undercover boss" what they could learn!

kaarle says: (1 year ago)
NEVER USE DIRECT TV!!! I ordered the "Genie" which they advertise for $39.00 and even quote this over the phone. When you get your bills they are well over $150!!!! They even tell you when they sign you up there is no contract and can cancel at any point in time. I called to cancel since they did NOT follow the quote they gave me. I asked for a manager to call me on 4 seporate occations and the last manager even confirmed no one made an attempt to contact me!! They then told me it would cost $450 to cancel my service and they sent me a contract, which they never did nor did I sign! I disputed this amount and they automatically took the amount out of my account! I have filed with the Better Business Bureau and recommend every one does the same! Crooked business and will scam you out of hundreds of dollars!

kaarle says: (1 year ago)
NEVER USE DIRECT TV!!! I ordered the "Genie" which they advertise for $39.00 and even quote this over the phone. When you get your bills they are well over $150!!!! They even tell you when they sign you up there is no contract and can cancel at any point in time. I called to cancel since they did NOT follow the quote they gave me. I asked for a manager to call me on 4 seporate occations and the last manager even confirmed no one made an attempt to contact me!! They then told me it would cost $450 to cancel my service and they sent me a contract, which they never did nor did I sign! I disputed this amount and they automatically took the amount out of my account! I have filed with the Better Business Bureau and recommend every one does the same! Crooked business and will scam you out of hundreds of dollars!

DaveTony says: (1 year ago)
I began a two year contract with Directv (Dtv) in December of 2010 & also established shared billing with the telephone service provider in the area, AT&T. In November 2012, I contacted Dtv to inform them that I was moving to a new residence at the end of December, and that I wanted to reduce my service to a minimum of programming for the remainder of my contract. I also asked about the best timing for discontinuing the service at the old address, explaining that I would make my move over the month of December, and finally be staying at the new address in January 2013. The Dtv representitive told me that my contract would be completed by the 3rd week of December (after I prompter her by saying that I would be a free agent before the end of the year), and after that, I could get any promotional offer for discounts or bundling that new customers could get.
I then visited the Verizon (telephone service provider for my new address) through their website, and received an offer for a phone, internet, and Dtv bundle for $113.00 after the installation, shipping, handling, equipment purchase, tax, and fees (O.K., pretty normal set of junk fees). I was offered the same programming I had enjoyed for the past two years for about $45 less (overall with the phone and internet) than I had been paying with this new Verizon bundle, I was stoked!
I ordered the Verizon bundle the last week of December and the phone and internet was ready and working by the 28th, and Verizon said that the Dtv installer would contact me between the then and the 1st week of January to get the dish and boxes installed. On the 3rd, I contacted Verizon, and asked about the Dtv install, and after some time on hold, I was told that the Dtv part of the order had been canceled, and after another longer hold I was told that because I was already a Dtv customer, the bundle offer was not valid for me and to seek out a TV provider on my own. Several days and attempts later, I got the Verizon and Dtv folks on a conference call ( I know, I was amazed) and after a lot of discussion, it was determined that AT&T has some kind of hold on me through the shared billing.
So, here I am, a free agent (redundantly) wihout a contract with Dtv, effectively a new customer at a new address, and I am denied promotional discounts due to an association with a 3rd party contracted with Dtv to process billing for them.
I have enjoyed the filleting the whiners get at this post, and would hope for no less if anyone thinks that I am wrong for being convinced that I have highly likely cause for seeking damages from either AT&T of Dtv or both. Hit me with your best shot!

penny298 says: (1 year ago)
We have had directtv for about four years now and have very little to complain about. We are an elderly couple who Extremely enjoy The Game Channel. We find ourselves staying up til all hours of the night playing slingo and other games. It will be dearly missed in our household. I hope directtv will reconsider canceling this channel. Let us be the first to know if you reinstate it. :(

sylva1970 says: (1 year ago)
I just got my bill for March and it went up $3.00 and my sales tax doubled. I'm tired of paying for so many infomercial - shopping channels. I now have 3 QVC channels - 70 - 275 - 317 - so I'm paying for so many channels but I have 3 of the same one.

nyankniciants says: (1 year ago)
All lies from the beginning all the salesman wanted is to get your credit card number as fast as they can.
How can this business exist, I will never stop finding places on the internet to give them bad reviews and I will tell everyone that i know to stay away from DirectTV.
It's a rewarding feeling to help other people it feels like I have a duty now, I can't let other people spend their hard earned money to waste and make these thief and scammers' fattened and victimized more people.

stadyedie says: (1 year ago)
Worst customer service I have encounter
November 23 2013 DIRECTV installer of this company broke one of my windows on my house Jess LA Croix told me he had broken shatter with his lather up that point Honesty from this employee was fine Then when he gave the phone number for the complain department it took me about three weeks for getting in touch finally it very interesting A letter was send to my address stating I had to take picture reappraisal of damage done to the window 2/12/2013 I call to resolve the issue to no avail I pleaded with then to listen carefully of what my problems were just got out of the hospital pneumonia they still insist that I follow there protocol because it was to expensive for then to take pictures of damage find a Setubal to take care of this problem The weather in Cleveland has not cooperate cold and windy even suggested that the technician could take picture gong backwards again tried to repid what I I should do to get window repair instead saying we will getter done our self what accompany with terrible customer servisee

thulse says: (1 year ago)
I an a senior citizen who has been charged hundreds of dollars to my credit card with out justification! 3 times in one day!

I have tryed my hardest to resolve this madder but in the last two days I have been on the phone with your company for over 8 hours talked to 14 people 3 supervisors been hung up on 8 times been lied to cheated and been treated like a dirt bag. I cant believe you get away with treating your customers like this. when I get done here I am setting up as many web sites that I can telling the world about your services and how you treat your customer's! I will post all of the prof I have (which means nothing to you) I will post on all of my blog's all over face book, I am going to start a tweeter account with the name of and any were else I can find!! If you don't care then nether no I!! believe me when I say I don't give in to intimation like this!! I will get even I know you might teach your employees that lying and cheating people is what your company is all about!! But when I get done with you it will be posted for the world to see! in the morning I will be posting to all of my Masonic groups, ,AARP ,,Alliance for Retired Americans,National Senior Citizens Law Center advocates, American Society on Aging, International Council on Active Aging ,National Council on the Aging (NCOA), National Council of Senior Citizens,Retirement Net ,Savvy, This is just what I am doing in the first day! If I can spend 8 hours on the phone with your company and get no were. I can spend 8 hrs a day on the internet telling my story. I have lots of time on my hands and like to stay bissy. now I have a reson. I am so upset I feel like I might have a stroke! That will be on you.I will be very surprised if I hear from you! Any company that treats there customers like this most not have someone in charge that cares! It is very sad when this is the way you treat senior citizen customers!

PowWowSimple says: (2 years ago)
Is there anyone out there listening to us victims of our complaints? I think the State Attorney General should look into Direct TV's practices.
They say we should read the fine print. Rightly so, but when you are talking about a person's bank account or credit card, this type information should be spoken to potential customer.
I consider this illegal unless you were made verbally aware at the time of accepting the terms.
When the conditions which they deem important, they read to you for acceptance, they fail to mention something so "mundane and unimportant" as money or bill payment for services or your credit being maxed out or your account is thrown into "NSF" mode.
Where do we need to start? DirectTV is literally robbing its customers.

Maynard503 says: (2 years ago)
In Portland Oregon we cannot get Oregon Duck Football Games and are unable to get Portland Trail Blazers basketball... we did not know this before we signed with tem and now we are stuck in a contract... DO NOT BUY this service as many chennels which comcast offers are extra. They won't let us out of our contract so I am stuck having to travel to see games.

jimforbes says: (2 years ago)
When is Direct TV going to carry PAC 12 Channel?

ronw says: (2 years ago)
where is pac 12 sports ?????????????????? dish solved the problem why don't you

chase1 says: (2 years ago)

kaja1022 says: (2 years ago)
I have been a Direct member for 6 years. Over the last several years the service has gotten worse and prices have steadily climbed. It got to the point that over half of my channels where not coming in and was told it would cost $100 to move my dish.I finally had enough and cancelled my service and told them to send my final bill. Now the person I talked to while closing my account told me I would recieve my final bill and have time to pay my bill. They took money out BEFORE I even recieved my final bill, they took $45 which happened to over draw my account. when I called them they said there was nothing they could do and was informed I had had plenty of time to pay(I still haven't recieved my bill). So I asked how much I still owed and was told $139.76. I made the payment Friday,October 5, 2012. As I'm making my payment online I notice that there was an additional charge of $63.71 on my bill. I paid $140.00 and called them again. The guy I spoke to said that it was PPV charges from 2010. I spent an hour on the phone and was finally told that it would be taken off and I would have a zero balance. I asked if he was sure and that my account wouldn't be charged again. he assured me that it was taken care of. I just checked my account this morning and saw where they withdrew the $63.71. I tried calling and was told that once my account was closed they couldn't refund any money, so I asked for a supervisor. After a hour on the phone the supervisor finally got on the phone and said they were valid charges for PPV from 2007. I was I thought I was told 2010. He said no it was from 2007 and that I would not be refunded my money. When I asked to speak to someone above him, he says "there is no one above the supervisor" and hangs up. So frustrated!!!! How can they get away with stealing people's hard earned money???

Bcamry02 says: (2 years ago)
I am so mad at direct tv.. They scam artist poor customers service. I was hung on, transferred all around. Charged for NFL ticket that we always have them post on our account NEVER ADD NFL ticket. Was told we had credit on previous account. Now they say we actually owed them, and they applied credit to old balance. Bull Crap. They STOLE my money!!!!!

ihatedirecttv89 says: (2 years ago)
I just hate how direct tv reel you in with their packages. First they promise that you will pay a flat rate pay for one year, then they say they need a credit or debit card on file that way they can pull the money off every month. Now the for the first three months were cool they lived up to the promise of a flat rate pay ( which in this case was 29.95), then all of a sudden the fourth month rolls around and my bill goes up to fifty, then fifty became sevnty, and so on until eventually it reached one-hundred and twenty. So just now i was flipping through the channels and i notice how sorry as direct tv is constantly comparing their uck butt ass prices to dish network, can you believe they hd the nerve to talk about how dish network raised thier prices after three months? Its bullshit reality check direct tv and all you sorry ass money hungry trick representatives, FIX YOUR OWN PRICES BEFORE YOU START TRYING TO GLORIFY YOURSELVES AS BEING BETTER THAN ANY OTHER CABLE COMPANY, THE TRUTH IS YOU MOTHERFUCKAS SUCK. And i sure cant wait til my contract is up with you BITCHES. Its a damn shame how direct tv trick people into low prices and then lock them into a two year contract. Get your SHIT together dirct tv.

likamytv says: (2 years ago)
:mad:After 2 years of Direct TV They have Screwed Their Customers out of Millions of Dollars :( and will continue to do so I am going to contact the News try to Post as much as I can Its not Fair to the Direct TV Customers. I ended my ordeal with Direct TV and was told to Just turn in Boxes and My account would be Clear Come to find out They added Bogus Charges and now I owe which I shouldnt owe at all If your a Direct TV Custiomer I will Pray for you all. No one should have to deal with the undue stress that Direct TV causes please evaluate your Bills Carefully I know in my heart that this company is not right. One more thing never give them your card number they will Take your money without notice or approval

eddieb96 says: (2 years ago)
I got a co worker to switch to direct TV after I told him about how cheap and awesome direct TV was or I thought it was. So the refer a friend sounded awesome he gave them my info and about a week or so later magically the information is not in the system so not only did we get lied to we are both stuck with these direct TV for 2 years and don't have a clue what we will be charged month to month. Customer service is just flat outrude and could care less about the customer just wants to get off the phone as soon as possible. I don't know how a company can be in service for this long treating customers the way they do

78colorado says: (2 years ago)

We've been loyal customers for years. I used to be someone who would rave over directv and tell them not to use anything else. Well recently we fell on real hard times. Both my husband and I had lost our jobs and had no money whatsoever. We couldn't pay the bill so they cancelled the service. Now 2 months later without having service at all from them they have overdrawn our account over $300. I contacted my cousin-in-law cause she is a at home tech person for directv. She told me to call billing. I did the service was closed for the day. I told her this and she said it doesn't close til 1am. So it was like what utter bull. Then she's proceeding to tell me all the bs on the agreement and how they used the cc attached to our account. I was like we didn't have a cc attached to our account. So basically they took whatever cc well acutally our debit card that we had paid the bill with in the past and attached the payment without prior notice and without autorization. I'm so furious because I wasn't trying to avoid the bill it's just we've had no money and what little we've gotten from selling things has gone to buying diapers and wipes and food for our baby and other child. I was actually happy because I just got hired at a new job a few days ago and start this week, and now I get to go into this job with our account over drawn, nothing of any real value left to sell to even come up with $300 to cover the cost, and not knowing when my pay periods will be, so yeah nice big F YOU came from them today.

See I never used local cable because I didn't think they had the extra cartoon channels, etc like directv did. Well I just added internet services last week from the local cable company because my husband had finally gotten a job and got his first paycheck. I decided to just add the cable service for tv too because I wanted to be able to watch the olympics. I was between directv and the local cable, but decided to call the local cable to see what deals they had. Let's just say I'm super Happy with the local cable company not only do they have the extra channels, but they have on demand, we have the hd channels and love 'em. I've been catching up on some shows I've missed, etc. We will never ever go back to directv. They are simply awful, we paid for so many channels we never watched, etc. I also love the fact that the local cable still has all the channels that directv just screwed it's customers out of. Their excuse cause they didn't want to charge their customers extra because the networks wanted more money. Yeah like that makes sense. Let's drop 25 channels and still charge customers the same price eventhough they no longer have access to those channels. It doesn't really surprise me. I've been trying for months to get into their at home techs so I could work and provide for my family and be home with my kids. All my equipment passed their tests. Well they won't hire me saying I'm not qualified to do the job eventhough they have training. So I'm not qualified but someone who's not worked in 20+ years or who was retired but can't afford to live on social security and can't use a computer well is? That's who they mostly hire is elderly people who don't know how to use a computer. Most of the calls in to tech are to someone's home eventhough they're supposed to pretend they're in a office. Well I'm glad you didn't want to hire someone who does have some experience and definately knows how to use a computer, type, and has done customer service and sales as a call center rep before. So glad cause I'm going into a much better job in my opinion and directv is just gonna continue to lose customers because they hire inexperienced elderly people to try and solve problems, and yeah generally I think they have only probably 1 in 1000 workers that truly do care about us the customers. My cousin-in-law included as one of the good ones. Regardless as what most people have made for comments on here run the hell away from directv don't walk.

deemobee85 says: (2 years ago)
Will my price be adjusted if you decide to delete some channels?

deemobee85 says: (2 years ago)
I received a message across my tv screen saying 25 channels were going to be dropped. Is there going to be a price adjustment? & why are there so many B S channels that people don't even watch? There can be one particular channel you like and have to upgrade to a totally different package!!! That is a total ripoff!!! :( If I wasn't ini contrac

artkit says: (2 years ago)
After receiving a promo in the local newspaper, we inquired about having direct installed. one thing that was very important to us was the availability of at least one Boston station, which we'd heard were unavailable in our market. After conversations with customer reps we were told that if we subscribed, we'd not only get one Boston station but we'd be receiving two of them as part of our channel line up. It wasn't until installation was complete that we were receiving no signal no from either Boston channel as promised and another call to Direct informed us that both customer reps we'd spoken to earlier were mistaken, there are no Boston channels available in our area.
The following day I discovered that the installation tech hadn't programmed one of my remotes so i called to have him come back and take care of it only to be told that direct doesn't send service people to do the, she'd have to help me over the phone, which i declined. My feeling was that it's not a service call because the installation was never completed by the installer and he should come back and program the remote as part of the installation process as it had been explained.
I'm now considering cancelling my service and having everything removed and going back to cable which in over 35 years, I've never had a problem with..........

artkit says: (2 years ago)
After receiving a promo in the local newspaper, we inquired about having direct installed. one thing that was very important to us was the availability of at least one Boston station, which we'd heard were unavailable in our market. After conversations with customer reps we were told that if we subscribed, we'd not only get one Boston station but we'd be receiving two of them as part of our channel line up. It wasn't until installation was complete that we were receiving no signal no from either Boston channel as promised and another call to Direct informed us that both customer reps we'd spoken to earlier were mistaken, there are no Boston channels available in our area.
The following day I discovered that the installation tech hadn't programmed one of my remotes so i called to have him come back and take care of it only to be told that direct doesn't send service people to do the, she'd have to help me over the phone, which i declined. My feeling was that it's not a service call because the installation was never completed by the installer and he should come back and program the remote as part of the installation process as it had been explained.
I'm now considering cancelling my service and having everything removed and going back to cable which in over 35 years, I've never had a problem with..........

happyinNC says: (2 years ago)
After a bad day, calling direct tv was not what I wanted to do. We had been over charged and in need of a new rate. Although we didn't qualify for the promotion b/c it is for new customers only, Dominique (the agent) was awesome! She credited us for the HBO we had cancelled and been charged for and she got our monthly bill rate down $20. All in all she helped knock $40 off the monthly bill. We were ready to go to Dish but she saved us :). The gentleman we spoke to before her had a great personality and was helpful as well. Great experience!!

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badtraci says: (2 years ago)
I am a new customer to Direct TV and am already regretting my decision. When I first spoke to a employee on the phone one of the things I wanted to make sure you had was on demand, which I was told you did, at no time was I told you had to have a high definition box to receive it. When I called last week I asked about it and the credit for being a auto pay customer and was told now that I am a customer I could not get the credit. Had I been told up front about needing the box and that with the auto pay credit it would of not really cost me any more I of course would of gotten it. I have several neighbors that were thinking about switching to Direct TV but I will now not be recommending they do so. I just wish I would of been informed in the first place, I was told I was going to
get a service now that I don't!! D tv did get back with me and said they were sorry but could not change anything!

todays1 says: (2 years ago)
Direct TV is a great company. Good customer service, Very heplful with any questions I have ever requested. My signal is usually very good. Thanks a satisfied customer in Texas.

ldwh says: (2 years ago)
I have had direct tv for a long time and recently upgraded and of course had to sign a new contract. I regreted doing this immediately as I had to call several times when my cable went out. They actually had a 7 day repair window - can't believe that. I was also told on two occassions that I would get a credit but never did. Now, I am moving - the people that I am moving in with already have cable provider - and DTV is trying to charge me to disconnect. This move wasn't planned at the time I upgraded and I am not going to take direct tv into a home that already has cable. I need to get to someone at Direct TV to waive this. Their service is horrible and i would never ever use them again nor recommend them.

shaker says: (3 years ago)
The installers must be paid by the number of jobs thjey do in a day. They run the cables the quickest way they can like punching a hole in the ceiling closet and dropping the cable or by drilling thru your floor when DISH ran the cables inside of the wall. I recommend DISH network for installation practices.

Buccfan305 says: (3 years ago)
Directv has F&%$ED me out of THOUSANDS of dollars over the past 10 years. I wouldn't recommend them to Osama Bin Ladin. I just hope that the NFL will offer there Sunday Ticket package to other cable providers. that the only reason i put up with their crap for so long. I recently concelled my service because you pay hundreds of dollars for a bunch of channels you don't even bill was $180 a month and i have absolutly no movie channels. What a freakin rip off. F%&K Dierctv!!!!!!!!!!!!!

natoyam says: (3 years ago)
My problems with this company are similar to the ones above.
At first it started out with a "promotion" deal that they offer and it doesn't automotically come off when the promotion is over and you are responsible with charges you are not aware of.
Next, I decided to change the way I was paying from switching from my debit account to credit card and they changed the date the automoatic transaction was to be made and AGAIN did not inform me and refused to refund my account even though the error was theirs.
Then, I received a bill that had been increased by $10 because I no longer wanted automatic payments taken from my account because they screwed me over before.
I am cancelling. I would rather spend my dollars to be free of that lousy company even if it means I am without cable. No company should take advantage of their consumers this way. I cannot believe they are still in business.
Also, their connection always goes out any time it rains or there is bad weather present.
DirecTV is the absolute worst compnay I have EVER dealt with.
I would NOT recommend them to anyone!

bryanwhitehead says: (3 years ago)
I recently moved from Texas to Arkansas and decided to leave Dish and try Direct TV, my main reason was to get NFL Sunday ticket. We were lead to belive that new customers received this free for the 2011 season. We planned the move months in advance, and were told by the Direct TV sales people to order the installation as early to ensure we would get the date we needed after move we moved in. I was even assured by the installers that I would get the NFL Sunday ticket when the football season started. I was also ensured that I would be able to pause a show in one room and continue it in another room. The service was hooked up on July 27th. I have been out of town since the 2011 football season began and could not wait to watch the football games at my house this Sunday. Well guess what not only can I not pause a show in the living rom and watch it in the den, I can not pause any show in any room but the living room. The other three receivers are about as useful as a cable box. But here is the kicker no NFL Sunday ticket....When I called the customer service people(who by the way do not understand the meaning of customer service) they were rude, uncareing, and would not listen to my complaint at all. After talking to serveral people here is what they say- The NFL Sunday ticket offer did not start untill August 1ST, THATS 4 DAYS AFTER THEY INSTALLED MY SERVICE if I had know that I would have waited the 4 days. After I said that they said it would not have mattered since I scheduled the install in June. at thier urging to secure the installation. Additionally the phone number I was given when I moved here was tied to another account so when I called to make a payment using the automated service a gave my home phone number as instructed they applied my payment to a old account, and then had to nerve to demand payment from me before I could voice my concern about not receiving the Sunday ticket. When I told them I had already made a payment they pretty much called me a liar. This is the worst I have ever been treated as a customer. As soon as my contract is up I will do with out TV before I continue one day past the 2 years they tricked me into. After nearly 2 hours on the phone with them today I was insulted by every one of the people I talked to.

I will dedicate my life to telling anyone who will listen how sorry Direct TV is, and how little they care about thier customers.

Bryan Whitehead
Texarkana, AR

waffen2112 says: (3 years ago)
I was a customer for several years;each year becoming more and more annoyed with this company.I didn't realize that from the first moment of incompetant installation I was in for alot of frustration and anger.I had five boxes and 2 in high def and barely a month ever went by without one or more of these boxes,cable connections or somthing else failing.When you call customer service they tell you that you must go through this annoying process of component testing before they even consider sending a technician out sometime next week.This is even if you have equipment insurance which is another scam!Customer service is horrendous and mind numbing taking most of an hour no matter when you call.The people who man these call centers are rude,self-serving and are obviously paid to lie for directv.I am going to have to pay a couple of hundred dollars to get out of my contract but i cannot take thier lies and misleading crap any longer.RUN DONT WALK AWAY FROM THIS COMPANY!

gfunk1974 says: (3 years ago)
i can get you $100 off your bill if u havent signed up yet. u can email me at

Dfigg02 says: (3 years ago)
Do not ever, ever, ever sign up with them!

This is my formal complaint I sent out about my Direct tv ordeal...

I had been a Direct TV customer for a year and a half and never had any issues and always paid my bill in full and on time. I recently moved and scheduled an appointment for an installation at my new address on July 21st 2011. Prior to the installation date I informed Direct TV that the technician would need to contact my Landlord so he was informed of the installation requirements, they stated that was ok and would note the account. The Landlord wanted to make sure the technician was fully aware of the maximum height and satellite placement that would be allowed for the installation.

The Technician arrived around 8:00 am on July 21st 2011. When I asked if he spoke to my Landlord as noted on my account he stated he didn’t know anything about it. I then proceeded to inform him that the Landlord was ok with the installation of the Direct TV service but there were requirements needed for it to be approved by management. Requirements dealt with no drilling on the property and the placement of the satellite on the balcony. The technician stated he did not need to attempt to install the satellite dish, based on what I told him he knew the installation could not be successfully completed. The technician never evaluated my balcony or spoke to my Landlord; he stated that it was not necessary. He then stated that he would call his manager and inform him that my cancellation fee was to be waived due to the inability to install my service.

The following day I decided to contact Direct TV to make sure every thing was communicated correctly. The customer service rep stated that they would not waive the cancellation fee based on the notes posted by the technician. The technician apparently wrote that “the customer’s landlord would not permit the installation of service”. I found this appalling, that the technician would tell a completely different story in his notes. The only conclusion that I can come to is that he did not want to perform an installation that could possibly be unsuccessful. Due to restrictions on the placement of the satellite or the satellite not receiving a strong enough signal. The call was ended with the conclusion that my cancellation fee would not be waived.

I decided to attempt to resolve my issue with a different customer service representative. I called later that day and informed the representative about my installation appointment, and the technician. She stated that due to the fact that the technician was allowed to proceed with the installation but decided not to due so, I would not be charged a cancellation fee. She further stated that I was not at fault for the unsuccessful installation, that it was the technician’s decision not to install my service that was the problem. The representative also stated she would add notes to the account supporting this statement. The representative also stated that my balance due should be waived by the time I received my final statement.

On July 30th, I decided to call Direct TV after receiving my final statement. I also checked online and noticed I still had a balance due of $143.20. I spoke to a customer serviced representative who stated I didn’t have any notes on my account supporting any waived cancellation fee. I’m not sure if this is a tactic used to continue to charge the customer. After an unsuccessful 20minutes I was asked to be transferred to someone else that could better assist me. I was transferred to the retention department where another representative was of some assistance. He was able to find the notes supporting the waived cancellation fee. He added that some representatives are too lazy to look for them but all have access to view notes of different departments. He did offer to send out another technician due to the bad technician that was sent out and decided not to do the work. I informed him that this was a week and a half ago and I have since then had cable service installed. The representative seemed to be in agreement with me, that my cancellation fee should be waived. The problem is that the technician stated in his notes that my landlord would not permit the installation period. This technicality is what posses a problem for them to waive my cancellation fee. It’s the technician’s false report on what occurred that is keeping the cancellation fee in place. The representative stated that if I wanted to file a formal complaint I could due so via the Direct TV website.

I have decided to file this formal complaint not just with Direct TV but also with the District Attorney’s office, the BBB and with Consumer Affairs. I will also be disputing any credit card charges that are imposed by Direct TV without my prior consent. I also find it disturbing that this is how a company would treat a good paying customer. After being told several times that my cancellation fee would be waived I hoped Direct TV would keep their word. Now I am being told different in order to be squeezed for more cash. I really hope someone at Direct TV will finally due what is right and waive my cancellation fee so I can move on.

ROVaz says: (3 years ago)
After reading all of the reviews on Direct TV, seems that this company is not customer friendly. Before you make a contract with Direct TV (DTV), check out the reviews from people that made the mistake of using DTV. Some of them seem more like nightmare. Glad I read the reviews!

jpassino11 says: (3 years ago)
If you need repair service you are given a 7 day out repair service date just happened to me. Lost all service on 07/15/2011 ay 2:00 PM called sevice told me to check this and that than call back did this twice as bad weather. We had lost our signal and now no one is coming to look aat it until 07/21/2011. I'm starting my second year of 2 year contrafct aske how much to disconnect service charge is $240.00 Service call is $49.95 if you wand a service contract it's $5.99 a month. I had Cox for 20 years and never had such poor service. As soon as my conttract is up I'm sure going to drop Direct TV as they are a rip off company also earlier I had inquired about adding another tv and the charge was quoted as $150.00. My advise to anyone now is stay away from Direct Tv

sherigeoffreys says: (3 years ago)
Direct TV lie, treat you like a number, you are on hold for ever, and charge fee's that are unethical. I would never use them again or recommend them to anyone.
When you start with them they require a two year commitment and if you cancel prior, they charge you a $300 cancelation fee. I was with them for 1 year at a home with a dish on my roof, then I moved to a small condo with an 8x8 patio only that had a table and 4 chairs on it with a small walking space left, the only option based on my association to have a satalite, was for direct tv to put a 3x3 foot pan on my floor of my patio with a3 foot pole coming up from it, an eye sore and large that would take my only standing room left on my patio that NO One with common sense would agree to have installed, but Direct TV did not care and said since they can do it, that it is my fault for the cancelation and so they will not waive fee, which they would if there was no way to install. The only install option they gave me that followed my association requirements, was an unethical option that NO One would take, they tricked me and lie and are charging me unethically. SAVE YOURSELF A LOT OF TIME AND MONEY AND NEVER USE THEM. Sheri Geoffreys

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