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  • Direct tv representatives all give inconsistent information regarding package

    I have had multiple representative consistently tell me different things "they can do " to help my issues they are previous rep caused. I even recorded my conversation with a rep and had to play it back for another rep AND the supervisor because I was told I did not make a request of a package I clearly did. Then a supervisor tells me that he can not go back and review a "call that is recorded for quality purpose " ..(big joke). After ANOTHER supervisor puts in a request for Internet installation with their partnered Internet company (which was not explained in my very... More...
    (Cable TV)
    Mwebb04's Picture   Mwebb04    0 Comments   Comments
  • Pricing consideration for long time customers

    I have been with DirecTV for 13 yrs, programming is good, prices are not. I am paying over $145/mo. for their "Ultimate Package", which includes channels that I do not watch and do not want. [My pricing was for $97.95 plus $37 in equipment feeds plus taxes). When I saw an offer for new customers (for the same package I have) at $75/mo including equipment fees I called their Service Center. (1) I Called on 03/04/2017 at 2:02pm and asked about the Internet offer and if I could also obtain the same $75 pricing. Was initially told NO, it was only for new customers. When I pointed... More...
    Oldguy2017's Picture   Oldguy2017    0 Comments   Comments
  • Rate Hike

    Direct tv keep raising my rates ever year, usually $5.00 this year it went up $10.00 then a month later another @1.00 was added. I only have 1 tv to save money. I get no help from them when I call. I am a senior citizen and cannot afford these rate raises every year. They added a regional sports program that I was forced to take and do not want. More...
    (Cable TV)
    toe465's Picture   toe465    0 Comments   Comments
  • Cold Hearted Don't Care About Customers

    I called today to get an extension on what was left of a previous bill totaling $44.24 I asked for an extra 2 days yes I said 2 days more they was willing to go to the 11th but payday is the 13th they said they couldn't help me I first talked with Drew then I begged to speak with someone else then Alex got on the phone I explained I just needed 2 extra days and I would pay my whole bill both these ladies said unfortunately there is nothing we can do I've been a costumer of theirs for years but you see I had explained to them I just returned from burying my mother it was out of... More...
    (Cable TV)
    Carla55's Picture   Carla55    0 Comments   Comments
  • Direct TV went up on my Promotional Plan

    I was under a promotional plan when AT & T who purchased Direct TV. Now Direct TV is going up on my monthly charge of more than $30 and taking away one of the channels I had on my plan. I am not please with Direct TV and can understand why people are not getting rid of their cable and going with the converter boxes and watching TV on their computers. Once my contract is up with Direct TV I will be doing the same. More...
    (Cable TV)
    srknox's Picture   srknox    0 Comments   Comments
  • Cancellation.

    I was originally assisted by a sales men. He was kind and provided excellent service. Unfortunately, in the end i decided to stick with my Cox provider. I didn't like the fact that directv was a 2 year contract and if you need to cancel before your term, there are some fees and other hidden fees (i've done my research on that). Today i contacted directv back to cancel my account before the installations. A gentlemen on the phone by the name of Christian was nice in the beginning and he assisted me with cancelling the account. I still had a question but when he was done cancelling... More...
    (Cable TV)
    jUng2017's Picture   jUng2017    1 Comments   Comments
  • The run around by customer service

    My DVR lost connectivity with my wi-fi. I ran through the menu and auto connect features and was unable to re-connect. So I called the number listed on the TV screen for help. First person said she would connect me to the proper person after I explained to her my problem and having given her my name, phone number and secret code. The person she connected me to was someone in billing. Then when I explained to her the problem but first had to give her my name and phone number and secret code, she said I need to talk to another person which she transferred me to. Again, name, etc. That... More...
    Texas001's Picture   Texas001    0 Comments   Comments
  • False advertising

    I choose Direct TV because they all the time sent this coupons for AT&T mobile customers. The coupon stated that for $60 I get the choice channel line up with 175 channels and all professional installation, equipment is free and my monthly payment will be $60 plus taxes and fees. It turned out that when the installation was done I had to pay $28.5 what actually doesn't appear in my payment history. I should of stopped there but I went ahead and installed it. MY first bill was $176.85. This included the $60 for the channel line up a 17.85 for taxes an fees and $99 called... More...
    ambrown1949's Picture   ambrown1949    0 Comments   Comments
  • Directv - horrible customer service

    Directv stopped working. We did the troubleshooting steps and then called tech support. They could not help and said a tech would come some time more than a month later. Meanwhile I am responsible to pay for the full service. I talked to a supervisor who said a month's wait was "crazy." She promised a call the next day to resolve things. Of course there was no call and someone canceled my coming tech support visit. Calls today to DTV were to no avail. More...
    oudegeest's Picture   oudegeest    0 Comments   Comments
  • Direct TV does not honor it's deals and commitments to it's long time customers

    Been with Direct TV for 21 years... 21 years of paying more than 100 dollars per month. called to cancel because of poor quality issues, disgust over different reps giving different stories, different responses, denying they ever said what they said, saying it's not true cause its not in the notes... Retention department calls me and asks if i would be willing to stay with DTV if they offer me 25 per month off my bill for two years... i agreed and asked him to please notate the account, which he actually did! I got two bills at the discounted rate. Third bill was 6 dollars more.... More...
    (Cable TV)
    Trix's Picture   Trix    0 Comments   Comments
  • Directv billing mistake

    Directv offered me HBO for free for 3 months, then they made the mistake of giving me a bill credit on the previous month than it should have been, so their solution was to charge me that amount more thus month. I called then today to try and get it fixed and was told that even though their system made a mistake there is nothing they can do, i an dtuck with a bill that is too high and i can not afford. A good company that cares about their customers would eat that cost since it was their mistake but i guess the days of companies being customer service oriented are long gone, now it's... More...
    Justin64's Picture   Justin64    0 Comments   Comments
  • Directv has no e-mail support

    For some reason that defies common sense, Directv has decided not to provide any e-mail support of any kind to their customers who they call "valued" but don't step p to prove that. I just wanted to find out what the new time for the NFL broadcast was since the NFL had cancelled the original new broadcast time due to inclement weather and the person on the phone told me to go to the website. THe website gave me no information, there is no e-mail support and the chat kicks me out because they use a different browser. Result: NO HELP WHATSOEVER!? What's the point of paying... More...
    (Cable TV)
    jameselmer's Picture   jameselmer    0 Comments   Comments
  • Direct TV

    Direct TV I thought that by FCC rules they would be required to provide the Major Networks to it's customers. I just talked to their Cust Service Dept. ABC is gone and they have no idea when a substitute for Channel 9 WUFT, will be available to me. I asked : that as one of the big three was no longer available to me would I get a reduction in my bill? I was told no way. We changed to this Company 4 - 5 months ago and nothing but an on going screwup. I'm glad we refused to sigh a contract as we are gone. AT&T used to be the best but no longer!! More...
    Richard3's Picture   Richard3    0 Comments   Comments
  • Direct TV is a no from me

    Probably the worst company I have ever had to deal with when it comes to survive. it has become beyond ridiculous that I have to be on the phone with them for 2 hours on Christmas Eve because the TV just stops working randomly. We pay our bills on time so I assure you that is not the issue. I beyond tired of wasting my time trying to get my direct TV survive to work. This should not be a every other month issue. More...
    (Cable TV)
    Productsinuse's Picture   Productsinuse    0 Comments   Comments
  • Direct TV truck blocking my driveway!

    I have been a Direct TV subscriber for years and have always been pleased with their service. Unfortunately, this morning I found one of their repair trucks blocking part of my driveway. I needed to get my kids to school and had to drive over my grass to get out of my driveway. The plate number on the van was Z15 2291. There was ample parking all along the street and so I do not understand why this repairman chose to park where he did. Evidently, it does not pay to already be a customer!’ More...
    Scimom's Picture   Scimom    0 Comments   Comments
  • remote control

    Directv tec support have got to be the dumbest people on earth.I talked to four people,one said they were a expert .None of them helped me at all. One told me my brand new remote must be broken.All I wanted to do was program my remote to my receiver so it would work in RF mode. Good thing I found my Universal remote control user guide, took me about five min,to fix it.They kept trying to mess with my receiver.I told them my receiver was all ready in RF mode.All I had to do was put in six numbers on my remote and Bingo,Fixed. And you dont even have to have the receiver or tv on to do it. I... More...
    sickofdtv's Picture   sickofdtv    0 Comments   Comments
  • Direct still has issues after having 3 service guys here to try & fix it????

    I started my DIRECTV service on 5-17-16, from the start I had channels that were freezing up to where I missed scenes from my shows! Also, if it sprinkled light rain showers you could not watch tv at all since the picture was gone! The pictures also faded out, and even when recording on the DVR the channels would still have issues and freeze up! After several calls to AT&T reps who were either hard to understand English or hard to deal with since I caught them lying to me several times and only seemed to be concerned about their commissions!! I finally got to talk to a DIRECTTV rep... More...
    (Cable TV)
    Tme48161's Picture   Tme48161    0 Comments   Comments
  • Don't Let It Snow

    We switched from AT&T Uverse to DirecTV and SO SORRY we did. When it's working it's fine BUT we just had a light snow fall and I have to get on the roof and clear the dish. Was told at the AT&T store that won't happen because they have a small heater built in that prevents that from happening just a couple of months ago, I should add it was 60 and sunny. long story short after being on the phone for over an hour and being given to 5 different people, the supervisor says they have NO such thing as a heater on their dishes. The first lady I talked to says oh you want... More...
    (Delivery Services)
    Michael587's Picture   Michael587    0 Comments   Comments
  • DIRECTV takes away half your channels

    I've recently had to switch from at&t uverse to DIRECTV. When I did they told me I would be getting all the channels I currently got with uverse for the same price. They lied. I lost about a quarter of the channels I was getting and had to upgrade to a more expensive package to get half of them back. Also sometimes when you try to record something it will say it is scheduled to record but when you go to watch it after the fact it didn't record. DIRECTV frankly sucks. More...
    (Cable TV)
    ElCluffo's Picture   ElCluffo    0 Comments   Comments
  • Worst customer service experience of my life

    I scheduled my direct tv appointment monday guy was rude went outside for a minute an a half came back in told me he couldnt install my services an didnt give a reason i had to wait a whole week an then another tech came an told me i had to pay 75$ for a optimizer an i called the direct tv back got passed to three different headset representives an then the their only solution was to reschedule ...for the thrid time?straight bullshit i wouldnt recommend this service for anyone an i will be on facebook sharing my experience unorganized unprofessional an no problem solving skills for the... More...
    (Cable TV)
    Angelastr29's Picture   Angelastr29    0 Comments   Comments
  • No pac 12 network

    I was told years ago directv was in negotiations with pacn. Still no network. The pacn even warned you people would wanna leave your services. I refuse to go another football season with out this network. I pride myself in not missing my teams games as a die hard fan. I have had to drive across town to friends or family just to watch pac 12 network games. I find it very discriminatory, when u play other NCAA networks. I'm sick of this I pay alot of money and this is the main reason I have cable t.v. for my sports. I missed 5 games of being able to be comfortable watch in my own home.... More...
    (Cable TV)
    Viper23's Picture   Viper23    0 Comments   Comments
  • DirecTV service

    I never write reviews on anything, but my experience with DirecTV was so horrible that I feel obligated. I moved from North Carolina to Ohio and decided to try DirecTV. After installation I never had any channels. I called 3-4 times and they sent someone out twice and they never fixed it. Finally after 3 months of not having cable and calling multiple times they finally realized my zip code in their system was for north carolina and not ohio which was why I was not getting service. I offered them an opportunity to fix it by refunding those months and giving me the package at the price... More...
    (Cable TV)
    emanhard28's Picture   emanhard28    0 Comments   Comments
  • Direct TV rep Zane cancelled our football package when we asked for supervisor

    We were being incorrectly billed for the NFL Ex package when we wanted basic football package. Called customer service and they were inexplicably unable to correct the error without sending me to a specialist. Specialist "Zane" noted our bill was currently due and he could not correct the error. I stated the error was IN the billing and that it should be corrected - as the problem was Direct TV's. Zane said he couldn't do it and had to connect me to a supervisor. I said no problem, I would be happy to hold. Zane came back and said he had just gotten permission... More...
    (Cable TV)
    estherflo's Picture   estherflo    3 Comments   Comments
  • Customer Service

    I called Direct TV on 9/12/15 because I could not log into my account. The message said it could not find me in the database (Customer for 5 years). I called to have them reset my id and password. 4 representatives later and 2 hours I still can't get anyone to help. Is this what service we will get undet AT&T More...
    lambre54's Picture   lambre54    4 Comments   Comments
  • Worse satellite ever..

    We order from Direct TV a yr ago, and they told us it be this much then once we sign up for it ,and 2 yr contract was done deal. All sudden price goes up ,they said no it's this much ,but before did sign up for it ,it was a lower price. They just want you to get locked in their contract, and once you are. BAM.. not the same price as they told you to begin with. I would never recommend this service to anyone. Veryvery unsatisfied customer... More...
    tvoyles24's Picture   tvoyles24    2 Comments   Comments
  • Will Lie about services then charge you a fee for their mistake!!!!!!!!

    I was drawn in by the promise of internet and cable. After I signed for services DIRECTV stated that they did not provide internet service in my area, I would have to go through their partner provider. Turns out their partner provider also DID NOT service my area. I was told I needed to research internet providers if I wanted internet. If I wanted to end my contract I would have to pay a $400 cancellation fee! FREE ADVICE! Make sure the provider you are signing up for provides all service they promise and doesn't have to use a "Partner" for internet or phone. More...
    (Cable TV)
  • DirectTV charges to repair their boxes

    We our now into our second DirectTV replacement box. We suffer constant freezing and pixilation of recorded shows. Both times Direct TV determined that their box which they owned failed. Each time they have agreed that the only way for us to get the quality programming they promise is to replace our box. Okay. So far so good. They replace the box for free. So far so good. But, now the Catch 22. They insist that a service tech come out, and regardless of the problem, we have to pay $49 for that, or else instead pay $7 per month or $84 a year for a service contract. Thus, we are out... More...
    (Cable TV)
    DrRex's Picture   DrRex    0 Comments   Comments
  • Inept Service, Poor Documentation, Customer Service Reps Lie

    Had Directv installed in November of 2014, It stopped working soon after. In December, technicians sent to house and said problem was with dish but they could not fix it because of snow and ice. After numerous other visits over next few months, they determined issue was actually inside house. Technicians changed out switches and boxes. System still could not obtain Sat 1 signals. Reps said they would send out a supervisory crew. The crew no-showed. When I complained about the no-show, the rep said they would issue a credit once the system is fixed and running. This was May after 6 or 7... More...
    Directvlies's Picture   Directvlies    0 Comments   Comments
  • directv customer service

    In june I signed up to upgrade my service to the gene receiver and had to pay for installation and was told I would get a $30 dollar credit for a year that never happened and I had to keep calling to try to get what I was promise the sales rep I was talking to name was Laura graves , she would never return my phone call so I had to talk to a another rep to try and get it straighten out and this went on for 3 months this last week I had to call again because my bill was wrong again, laura call me a told me she took care of it on aug 19 and I should start receiving my credit next month but... More...
    rocksee's Picture   rocksee    1 Comments   Comments
  • DIRECTV Lazy Employees

    I had DIRECTV installers come out two separate times. Both said I could not get DIRECTV because my trees were "too tall" even though I live in the middle of town. I had Dish Network come out once right after the second DIRECTV guy. He actually took the time to find where the dish could go. I now have Dish Network without any problems. Your loss DIRECTV. More...
    Prestoca's Picture   Prestoca    0 Comments   Comments
  • Poor customer service

    I had directv several years ago for almost 7 years and had a great experience. Changed jobs got a $80 discount with fios, so I switched. Recently I moved fios is not in my area so I decided to go back with directv. Worst mistake ever! Lady on the phone quoted me wrong, I ordered 3 boxes tech only came with 2, had to add more to my plan for the 3rd box, had to pay for shipping charges $22.15 when nothing was shipped to my house, the tech came with all the boxes, then the tech wanted to move my Internet modem from my living room to a child's room because he had to and didn't want to... More...
    Nv051707's Picture   Nv051707    0 Comments   Comments
  • Horrible Service

    I just moved to my new home and decided to try Direct TV. Big mistake! My service has not worked since they installed it. It keeps going out. They will send a technician out but a few hours later, no service. That's why they trick you into a 2 year contract. Then they say low prices, oh no!!! Once they hit you with that equipment rental charge you're paying more money than you would if you had gotten a Time Warner Cables Bundle Deal!! This is no deal and they don't have better service! If it rains or the winds blowing you can forget watching TV. I hate I ever went with Direct... More...
    (Cable TV)
    Onelife01's Picture   Onelife01    0 Comments   Comments
  • no words

    I got my cable installed by directv sunday 8/16/2015 today 8/17/2015 an Im already hating this company . first of all the guy almlost got electricuted by making a hole for the canble he was running to the main box foraking it to closed to the power oulet from my living room second of all i hate that the stupid remotes when you turn off the tv the cable box turns off too now im stock with them for 2 year or else I have to pay 400 some dollars to cancel if it was up to me ill cancel the contract today 8/17/15 More...
    (Cable TV)
    chevyc10's Picture   chevyc10    0 Comments   Comments
  • Cancellation fee

    I am moving to Tampa, Florida and will be unable to afford cable T.V. I called today to talk to two people and they were unable to cancel the cancellation fee. When I signed up I had a full time job. I was forced to retire and cannot afford to have cable TV. I can't believe I will have to pay $260 in cancellation fees. I will be unable to pay you in one lump sum it will have to be payments which will delay me getting any TV services. I will make sure I let others know what a rip off your company is, you will be making $260 off of me because I wasn't aware I was going to have... More...
    (Cable TV)
    EmmaGracie22's Picture   EmmaGracie22    0 Comments   Comments
  • Direct TV and cancelation FEES

    After 6 years of service I move and because my new landlord will not allow their big dish on his property they still say I have to pay my early termination fee Customer service is the worst They don't care about any of their customers It's just all about the almighty dollar to them Then threaten me if I don't pay to send me to collection agency and ruin my good credit I work for minimum wage and after all moving fees have to come up with cancelation fee for this awful company Will never trust TV company again More...
    (Cable TV)
    Mar6's Picture   Mar6    0 Comments   Comments
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