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  • Directv equipment doesnt work

    To Whom it May Concern> I have directv and for more than a decade, but this doesn't seem to be of any value. I called to request replacement of the box receiver, which was slow, very slow, sure I was send a new one. I started the installation, and at a step in which the system does a test to review satellites position to channels in view, errors showed up. I repeatedly try calling one day, two days, spending long times on the phone, I even talked to a manager Mr. Gerardo who told me I had to pay 90 dollars to get a technician to help me. The issue here is that the receiver that was... More...
    (Cable TV)
    Pinvest's Picture   Pinvest    0 Comments   Comments
  • DirectV DVR Disk SpaceWarning message

    We have had DirecTV DVR%u2019s for a long time and really enjoy the options they provide. However, a recent program change has affected my enjoyment of the DVR. A %u201CDisk Space Warning%u201D message appears when disk space availability gets to 10% of capacity or below. The only way to remove this message is by clicking on an %u201COK%u201D icon button to unlock the screen. The TV screen is locked until the OK button is selected and this happens every time a new screen selection is made with the remote control. This is VERY annoying and disruptive to TV viewing. The message says:... More...
    robertone's Picture   robertone    0 Comments   Comments
  • Poor Service

    After several years of reasonable service, our when watching a program, the screen would freeze for many seconds, then eventually starts up again. Also when viewing recorded programs, the screen would breakup and go blank. After some time we would fast forward and pick up the program many seconds further into the program . Called and all I got was that they could not do anything unless they knew it was on a "national station." They strongly implied that I would have to play for a service call if a technician had to come out, or I could purchase a warranty. To me, it looks... More...
    SayEnough's Picture   SayEnough    0 Comments   Comments
  • disputed charges

    i lived with a elder parent and while living in Lebam WA for 18 months i was no longer needed their and returned to longview WA and had my service transferred. I had less than four months left on a 2 year contract and even after turning off the service due to lousy reception,pixeling,freezing and poor internet I get charged $240.00 for early termination. Directv took $101.71 out of my account without me having service and "demand upon receipt" another $139.62 or I will be sent to collections More...
    (Cable TV)
    Grammies2697's Picture   Grammies2697    0 Comments   Comments
  • worst customer service

    After signing onto a new contract I regret it already and it just got installed and got false information about everything I purchased. Spoke with a respentative whom told me things i should have been told in the beginning then asked to speak to a manager/supervisor whom name was Richard is number 100636253 and all he could do was half way apologize and offer to up my plan.. WOW great customer service for a new customer.. Thanks again I wouldn't recommend anyone to Direct tv. 2 years and I am done thanks for nothing.. More...
    (Cable TV)
    tracycooper32's Picture   tracycooper32    0 Comments   Comments
  • Direct TV

    After moving to new neighborhood where no outside antenna's are allowed I had to switch back to U verse. Two weeks 8 calls from 20 min to 1.5 hr trying to cancel Direct TV service, receive their box to return their equipment. They keep calling to change my mind and asking same questions why I am cancelling even sending technicians trying to install uninvited. Almost 3 weeks still waiting on the return box. One company never want to get tangled again if I ever can brake loose once for all! More...
    (Cable TV)
    DirectTVidiot's Picture   DirectTVidiot    0 Comments   Comments
  • DIRECTV/ATT Installation Issues and Management

    I did a bundle with DIRECTV and ATT for internet and cable. DIRECTV has now sent two people out for cable installation and it isn't finished. On top of that ATT said they'd waive my installation for bundling and didn't waive it so I had to call and get them to remove it. I talked to a supervisor to try and figure out why the installation wasn't getting completed and he got mad at me!!! I've never been treated so poorly by a manager. I just want my service done! If your looking for good customer service go to a different company. I wish I had..... More...
    (Cable TV)
    Okc1234's Picture   Okc1234    0 Comments   Comments
  • Inquire about TV and Internet service

    After receiving promotional literature for Direct TV and AT&T Internet service, I spent over 40 minutes and 3 phone calls to be informed that AT&T did not service my area and since I was a former client less than 24 months ago I had to be transferred to another department for Direct TV service. I did not have the patience or time to start answering the same questions (as with the previous three representatives) with another agent all over again! Their service personnel seem to be very disorganized and there is no communication or continuity between agents. More...
    (Cable TV)
    adofin's Picture   adofin    0 Comments   Comments
  • Direct TV is a nightmare

    We have problems with direct tv's connection. Their price kept going up, and when we called about it they lied to us. So I cancelled their service and requested the boxes to return their equipment. It took 8 days to get the Box to return the equipment and another 5 days to get it picked up. I was also told that the final bill would be mailed to us. We have never received it so we went on line and saw that they charged us a late charge. When I called them about it they kept me on the phone for an hour. They said no to crediting the late fee and hung up on me. More...
    (Cable TV)
  • Direct Tv is a nightmare

    This company needs to be bought, at&t will never get my business because they partner with them. Getting an address correct takes 8 phone calls and several weeks. Forget getting a gift card if your address is incorrect. Manners hang up on you. No one can fix issues, sales people will do/ say anything to get a sale. Dish and spectrum get my money, direct tv never Again More...
    (Cable TV)
    Nicolebb's Picture   Nicolebb    0 Comments   Comments

    TO WHOM IT MAY CONCERN, I am very disappointed with how my recent account problems have been handled!!!! I recently started a contract with direct tv in January. It WAS NOT explained to me that after 3 months if i didnt call in to cancel i would be charged for all the movie packages. When i received a notice for a $350 bill i immediately called in. They stated to me i was being charged for the previous partial month apparently there was some kind of glitch and my entire bill didnt generate, then also being charged for the movie channel packages due to being past my 90 days. When i explained... More...
    (Cable TV)
  • Being charged a termination fee (Same house- Different Account #)

    5/23/2017 To whom it may concern, I am writing on behalf of my current situation. My husband and I have been with Direct TV for over 20 years. We previously held service in AZ. Recently, he received a job which caused him to move away from our family. We decided that I would assume all the bills at the house and he would establish new bills under his name as we are moving toward a divorce. As I have begun this process with other companies, it has been fairly easy. He made a call, added me to the account and I would call and take him off. Even with Verizon I was able to split the bill... More...
    (Cable TV)
    prioritiez's Picture   prioritiez    0 Comments   Comments
  • Directv channels

    With the skyrocketing prices of Directv, they need to make things a little easier and customer friendly when it comes to their packages. I have been a Directv customer for years and the one thing that really bothers me is the fact if you purchase a certain package, other channels you enjoy watching aren't available with that certain package. Directv needs to allow its customers to purchase channels separately if they choose to do that. There's only two channels that I want that is not available with my current package and if I want those TWO channels, I would need to upgrade or... More...
    Cafinn81's Picture   Cafinn81    0 Comments   Comments
  • DIRECT TV Warranty Scam

    I have had Direct TV for 2 days. Upon installation the techs told me I had a free warranty for 3 months and after that I would have to pay for it. That's insane! If the equipment fails, you replace the junk free of charge, I shouldn't have to pay for a warranty. Also, I wasn't told that I would no longer have caller I.D., which I pay for. Please fix this problem and end your warranty scam. More...
    (Cable TV)
    hotwheelzak's Picture   hotwheelzak    0 Comments   Comments
  • Directv customer

    We've been with directv for years. Never had a major issue. They always solved problems if they came up. Recently, we signed up to stay under contract with them for 2 more years with the same price every month for those two years. At the start of 2017, the bill was more than the agreed upon price. We didnt order any movies or anything extra. Two more months of a raised price. We call to question the billing. Since they had policy changes, they felt it was their right to change their contract with us at their leisure. Our two years were not up. What total bull! They are liars! Do not... More...
    (Cable TV)
    unhappy4's Picture   unhappy4    0 Comments   Comments
  • Redeeming reward

    I got my tv turned on in February during that time i was to get a 200$gift card after the first 6 weeks.Today May 2nd.i called for the 6th time to find out they "say"they will mail it to me on another 6-8weeks. I have called 6 times,went online 3 times been on hold for several hours (total).What a scam!It shouldn't take this long no excuses! I think when or if they get around to sending it should be 400 now for all my stress and troubles.Never will I believe anything they say again.Soon as I can I am cancelling this scamming outfit. More...
  • Direct TV

    I signed up for Direct TV about 6 months ago. My package included up to 4 receivers at no additional charge. At the time I only needed one. I asked the salesman if I could add another receiver later and he told me that would be NO problem. I contacted Direct TV today and was told it would be $120.00 charge to send me another receiver. I explained to them the above and was told I should have accepted the other receivers at the time and when I needed them I could use them. Ridiculous! Now I'm stuck with them for two years with one receiver. When I asked to speak with a supervisor... More...
    (Cable TV)
    leiapinto's Picture   leiapinto    0 Comments   Comments
  • TV and internet

    Can't wait for contract to be over they came out installed%u200B everything installer drilled holes in garage door while drilling holes in floor above garage and also ran cable wire on fence draping down mounted dish on gate so when youopen gate dish is there and a wire you got to walk under plus one laying on the ground all this was done in the winter and because I didn't use the gate or go out back I never noticed what was done I called talked to many different customer service about it they want me to pay a service call fee to have it moved and ran the way it should have been... More...
    (Cable TV)
    Donald3d's Picture   Donald3d    0 Comments   Comments
  • pissed off

    I cancelled directv, was told they'd send something in the mail for my.end statement. Got it Friday, so 5 days ago. Today, they took out the full amount & didn't say a word. When I called, they said, we'll we have the right if we don't get a paymemt. YOU DIDN'T GIVE ME A CHANCE TO MAKE A DAMN PAYMENT!!!!! So now, I have no money at all, no gas in my car & bills that won't get paid. FUCK DIRECTV. I HIGHLY ADVISE AGAINST THEM %uD83D%uDE20 More...
    (Cable TV)
  • Horrible customer service

    I called today 04/03/17 after having received a notification from Credit Karma that my credit was pulled on 03/30/17. I spoke with Elsa-employee #736675 and she was not helpful at all. I told her my problem, she kept asking me how much was charged to my card. I told her that it wasn't a charge issue, it was a credit pull I didn't authorize. Finally when she understood what I was telling her she told me to just put a freeze on my credit and told me that there was nothing she could do because I wasn't a customer. I asked to speak with a supervisor and she told me she... More...
    (Cable TV)
    ubetter's Picture   ubetter    1 Comments   Comments
  • Worst service ever!

    My husband and I decided to get tv service in 2015. I had to call and ask about my bill every single month because somthing was always more than it was suppose to. After my bill got raised close to a 100 a month for a basic package we canceled service. Months later they send me another Bill for movies we watched in 2015. Not really cool to get a bill months after paying to cancel it all. Will not use them ever again. More...
    (Cable TV)
    HannahA's Picture   HannahA    0 Comments   Comments
  • Terrible Customer Service and A RIP OFF

    I am constantly on the phone monthly with Directv because I am being charged for things I didn't agree too, losing reception because they are always having some sort of issue. I cancelled 2 of my genie boxes and the person I spoke to failed to tell me the steps I needed to follow once the return kit was sent to me. They are rude and always fail to leave out the important details. Then on top of their awful customer service is their contracts. I decided to give them 1 more chance when my contract was up because I was reassured these issues were all resolved but yet here I was once again... More...
    (Cable TV)
    mrf85's Picture   mrf85    0 Comments   Comments
  • terrible customer service

    Just started serice 6 days ago and the idiot billing department sends me a complete bill for 30 days of service. The only response I get from the mentally retarded so called service people is that...that's how direct tv does have to pay tv corporation is filled with liars and snakes...worst change from cable least I knew what i was getting into...and don't look for them to give you those gift cads either...totally dishappointed More...
    (Education, Schools)
    Awful's Picture   Awful    0 Comments   Comments
  • False Advertising

    So last year they came to my door with what was supposed to have been a great deal. They were going to save me money even after my 12 month trial period. Well once I signed up all the good deals went right out the window. I am now paying more than than I was with my other satellite provider but am stuck with this provider for another year. They should not let their sales people lead the consumer on with untruths. I will definitely not be a long time customer with them. When my contract is up, I am out. More...
    freverwolf's Picture   freverwolf    0 Comments   Comments
  • Direct tv representatives all give inconsistent information regarding package

    I have had multiple representative consistently tell me different things "they can do " to help my issues they are previous rep caused. I even recorded my conversation with a rep and had to play it back for another rep AND the supervisor because I was told I did not make a request of a package I clearly did. Then a supervisor tells me that he can not go back and review a "call that is recorded for quality purpose " ..(big joke). After ANOTHER supervisor puts in a request for Internet installation with their partnered Internet company (which was not explained in my very... More...
    (Cable TV)
    Mwebb04's Picture   Mwebb04    0 Comments   Comments
  • Pricing consideration for long time customers

    I have been with DirecTV for 13 yrs, programming is good, prices are not. I am paying over $145/mo. for their "Ultimate Package", which includes channels that I do not watch and do not want. [My pricing was for $97.95 plus $37 in equipment feeds plus taxes). When I saw an offer for new customers (for the same package I have) at $75/mo including equipment fees I called their Service Center. (1) I Called on 03/04/2017 at 2:02pm and asked about the Internet offer and if I could also obtain the same $75 pricing. Was initially told NO, it was only for new customers. When I pointed... More...
    Oldguy2017's Picture   Oldguy2017    0 Comments   Comments
  • Rate Hike

    Direct tv keep raising my rates ever year, usually $5.00 this year it went up $10.00 then a month later another @1.00 was added. I only have 1 tv to save money. I get no help from them when I call. I am a senior citizen and cannot afford these rate raises every year. They added a regional sports program that I was forced to take and do not want. More...
    (Cable TV)
    toe465's Picture   toe465    0 Comments   Comments
  • Cold Hearted Don't Care About Customers

    I called today to get an extension on what was left of a previous bill totaling $44.24 I asked for an extra 2 days yes I said 2 days more they was willing to go to the 11th but payday is the 13th they said they couldn't help me I first talked with Drew then I begged to speak with someone else then Alex got on the phone I explained I just needed 2 extra days and I would pay my whole bill both these ladies said unfortunately there is nothing we can do I've been a costumer of theirs for years but you see I had explained to them I just returned from burying my mother it was out of... More...
    (Cable TV)
    Carla55's Picture   Carla55    0 Comments   Comments
  • Direct TV went up on my Promotional Plan

    I was under a promotional plan when AT & T who purchased Direct TV. Now Direct TV is going up on my monthly charge of more than $30 and taking away one of the channels I had on my plan. I am not please with Direct TV and can understand why people are not getting rid of their cable and going with the converter boxes and watching TV on their computers. Once my contract is up with Direct TV I will be doing the same. More...
    (Cable TV)
    srknox's Picture   srknox    0 Comments   Comments
  • Cancellation.

    I was originally assisted by a sales men. He was kind and provided excellent service. Unfortunately, in the end i decided to stick with my Cox provider. I didn't like the fact that directv was a 2 year contract and if you need to cancel before your term, there are some fees and other hidden fees (i've done my research on that). Today i contacted directv back to cancel my account before the installations. A gentlemen on the phone by the name of Christian was nice in the beginning and he assisted me with cancelling the account. I still had a question but when he was done cancelling... More...
    (Cable TV)
    jUng2017's Picture   jUng2017    1 Comments   Comments
  • The run around by customer service

    My DVR lost connectivity with my wi-fi. I ran through the menu and auto connect features and was unable to re-connect. So I called the number listed on the TV screen for help. First person said she would connect me to the proper person after I explained to her my problem and having given her my name, phone number and secret code. The person she connected me to was someone in billing. Then when I explained to her the problem but first had to give her my name and phone number and secret code, she said I need to talk to another person which she transferred me to. Again, name, etc. That... More...
    Texas001's Picture   Texas001    0 Comments   Comments
  • False advertising

    I choose Direct TV because they all the time sent this coupons for AT&T mobile customers. The coupon stated that for $60 I get the choice channel line up with 175 channels and all professional installation, equipment is free and my monthly payment will be $60 plus taxes and fees. It turned out that when the installation was done I had to pay $28.5 what actually doesn't appear in my payment history. I should of stopped there but I went ahead and installed it. MY first bill was $176.85. This included the $60 for the channel line up a 17.85 for taxes an fees and $99 called... More...
    ambrown1949's Picture   ambrown1949    0 Comments   Comments
  • Directv - horrible customer service

    Directv stopped working. We did the troubleshooting steps and then called tech support. They could not help and said a tech would come some time more than a month later. Meanwhile I am responsible to pay for the full service. I talked to a supervisor who said a month's wait was "crazy." She promised a call the next day to resolve things. Of course there was no call and someone canceled my coming tech support visit. Calls today to DTV were to no avail. More...
    oudegeest's Picture   oudegeest    0 Comments   Comments
  • Direct TV does not honor it's deals and commitments to it's long time customers

    Been with Direct TV for 21 years... 21 years of paying more than 100 dollars per month. called to cancel because of poor quality issues, disgust over different reps giving different stories, different responses, denying they ever said what they said, saying it's not true cause its not in the notes... Retention department calls me and asks if i would be willing to stay with DTV if they offer me 25 per month off my bill for two years... i agreed and asked him to please notate the account, which he actually did! I got two bills at the discounted rate. Third bill was 6 dollars more.... More...
    (Cable TV)
    Trix's Picture   Trix    0 Comments   Comments
  • Directv billing mistake

    Directv offered me HBO for free for 3 months, then they made the mistake of giving me a bill credit on the previous month than it should have been, so their solution was to charge me that amount more thus month. I called then today to try and get it fixed and was told that even though their system made a mistake there is nothing they can do, i an dtuck with a bill that is too high and i can not afford. A good company that cares about their customers would eat that cost since it was their mistake but i guess the days of companies being customer service oriented are long gone, now it's... More...
    Justin64's Picture   Justin64    0 Comments   Comments
  • Directv has no e-mail support

    For some reason that defies common sense, Directv has decided not to provide any e-mail support of any kind to their customers who they call "valued" but don't step p to prove that. I just wanted to find out what the new time for the NFL broadcast was since the NFL had cancelled the original new broadcast time due to inclement weather and the person on the phone told me to go to the website. THe website gave me no information, there is no e-mail support and the chat kicks me out because they use a different browser. Result: NO HELP WHATSOEVER!? What's the point of paying... More...
    (Cable TV)
    jameselmer's Picture   jameselmer    0 Comments   Comments
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