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DIRECTV Reviews

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  • Direct TV



    I signed up for Direct TV about 6 months ago. My package included up to 4 receivers at no additional charge. At the time I only needed one. I asked the salesman if I could add another receiver later and he told me that would be NO problem. I contacted Direct TV today and was told it would be $120.00 charge to send me another receiver. I explained to them the above and was told I should have accepted the other receivers at the time and when I needed them I could use them. Ridiculous! Now I'm stuck with them for two years with one receiver. When I asked to speak with a supervisor... More...
    (Cable TV)
    leiapinto's Picture   leiapinto    0 Comments   Comments
  • TV and internet



    Can't wait for contract to be over they came out installed%u200B everything installer drilled holes in garage door while drilling holes in floor above garage and also ran cable wire on fence draping down mounted dish on gate so when youopen gate dish is there and a wire you got to walk under plus one laying on the ground all this was done in the winter and because I didn't use the gate or go out back I never noticed what was done I called talked to many different customer service about it they want me to pay a service call fee to have it moved and ran the way it should have been... More...
    (Cable TV)
    Donald3d's Picture   Donald3d    0 Comments   Comments
  • pissed off



    I cancelled directv, was told they'd send something in the mail for my.end statement. Got it Friday, so 5 days ago. Today, they took out the full amount & didn't say a word. When I called, they said, we'll we have the right if we don't get a paymemt. YOU DIDN'T GIVE ME A CHANCE TO MAKE A DAMN PAYMENT!!!!! So now, I have no money at all, no gas in my car & bills that won't get paid. FUCK DIRECTV. I HIGHLY ADVISE AGAINST THEM %uD83D%uDE20 More...
    (Cable TV)
  • Horrible customer service



    I called today 04/03/17 after having received a notification from Credit Karma that my credit was pulled on 03/30/17. I spoke with Elsa-employee #736675 and she was not helpful at all. I told her my problem, she kept asking me how much was charged to my card. I told her that it wasn't a charge issue, it was a credit pull I didn't authorize. Finally when she understood what I was telling her she told me to just put a freeze on my credit and told me that there was nothing she could do because I wasn't a customer. I asked to speak with a supervisor and she told me she... More...
    (Cable TV)
    ubetter's Picture   ubetter    0 Comments   Comments
  • Worst service ever!



    My husband and I decided to get tv service in 2015. I had to call and ask about my bill every single month because somthing was always more than it was suppose to. After my bill got raised close to a 100 a month for a basic package we canceled service. Months later they send me another Bill for movies we watched in 2015. Not really cool to get a bill months after paying to cancel it all. Will not use them ever again. More...
    (Cable TV)
    HannahA's Picture   HannahA    0 Comments   Comments
  • Terrible Customer Service and A RIP OFF



    I am constantly on the phone monthly with Directv because I am being charged for things I didn't agree too, losing reception because they are always having some sort of issue. I cancelled 2 of my genie boxes and the person I spoke to failed to tell me the steps I needed to follow once the return kit was sent to me. They are rude and always fail to leave out the important details. Then on top of their awful customer service is their contracts. I decided to give them 1 more chance when my contract was up because I was reassured these issues were all resolved but yet here I was once again... More...
    (Cable TV)
    mrf85's Picture   mrf85    0 Comments   Comments
  • terrible customer service



    Just started serice 6 days ago and the idiot billing department sends me a complete bill for 30 days of service. The only response I get from the mentally retarded so called service people is that...that's how direct tv does it...you have to pay early...direct tv corporation is filled with liars and snakes...worst change from cable company...at least I knew what i was getting into...and don't look for them to give you those gift cads either...totally dishappointed More...
    (Education, Schools)
    Awful's Picture   Awful    0 Comments   Comments
  • False Advertising



    So last year they came to my door with what was supposed to have been a great deal. They were going to save me money even after my 12 month trial period. Well once I signed up all the good deals went right out the window. I am now paying more than than I was with my other satellite provider but am stuck with this provider for another year. They should not let their sales people lead the consumer on with untruths. I will definitely not be a long time customer with them. When my contract is up, I am out. More...
    (Satellite)
    freverwolf's Picture   freverwolf    0 Comments   Comments
  • Direct tv representatives all give inconsistent information regarding package



    I have had multiple representative consistently tell me different things "they can do " to help my issues they are previous rep caused. I even recorded my conversation with a rep and had to play it back for another rep AND the supervisor because I was told I did not make a request of a package I clearly did. Then a supervisor tells me that he can not go back and review a "call that is recorded for quality purpose " ..(big joke). After ANOTHER supervisor puts in a request for Internet installation with their partnered Internet company (which was not explained in my very... More...
    (Cable TV)
    Mwebb04's Picture   Mwebb04    0 Comments   Comments
  • Pricing consideration for long time customers



    I have been with DirecTV for 13 yrs, programming is good, prices are not. I am paying over $145/mo. for their "Ultimate Package", which includes channels that I do not watch and do not want. [My pricing was for $97.95 plus $37 in equipment feeds plus taxes). When I saw an offer for new customers (for the same package I have) at $75/mo including equipment fees I called their Service Center. (1) I Called on 03/04/2017 at 2:02pm and asked about the Internet offer and if I could also obtain the same $75 pricing. Was initially told NO, it was only for new customers. When I pointed... More...
    (Advertising)
    Oldguy2017's Picture   Oldguy2017    0 Comments   Comments
  • Rate Hike



    Direct tv keep raising my rates ever year, usually $5.00 this year it went up $10.00 then a month later another @1.00 was added. I only have 1 tv to save money. I get no help from them when I call. I am a senior citizen and cannot afford these rate raises every year. They added a regional sports program that I was forced to take and do not want. More...
    (Cable TV)
    toe465's Picture   toe465    0 Comments   Comments
  • Cold Hearted Don't Care About Customers



    I called today to get an extension on what was left of a previous bill totaling $44.24 I asked for an extra 2 days yes I said 2 days more they was willing to go to the 11th but payday is the 13th they said they couldn't help me I first talked with Drew then I begged to speak with someone else then Alex got on the phone I explained I just needed 2 extra days and I would pay my whole bill both these ladies said unfortunately there is nothing we can do I've been a costumer of theirs for years but you see I had explained to them I just returned from burying my mother it was out of... More...
    (Cable TV)
    Carla55's Picture   Carla55    0 Comments   Comments
  • Direct TV went up on my Promotional Plan



    I was under a promotional plan when AT & T who purchased Direct TV. Now Direct TV is going up on my monthly charge of more than $30 and taking away one of the channels I had on my plan. I am not please with Direct TV and can understand why people are not getting rid of their cable and going with the converter boxes and watching TV on their computers. Once my contract is up with Direct TV I will be doing the same. More...
    (Cable TV)
    srknox's Picture   srknox    0 Comments   Comments
  • Cancellation.



    I was originally assisted by a sales men. He was kind and provided excellent service. Unfortunately, in the end i decided to stick with my Cox provider. I didn't like the fact that directv was a 2 year contract and if you need to cancel before your term, there are some fees and other hidden fees (i've done my research on that). Today i contacted directv back to cancel my account before the installations. A gentlemen on the phone by the name of Christian was nice in the beginning and he assisted me with cancelling the account. I still had a question but when he was done cancelling... More...
    (Cable TV)
    jUng2017's Picture   jUng2017    1 Comments   Comments
  • The run around by customer service



    My DVR lost connectivity with my wi-fi. I ran through the menu and auto connect features and was unable to re-connect. So I called the number listed on the TV screen for help. First person said she would connect me to the proper person after I explained to her my problem and having given her my name, phone number and secret code. The person she connected me to was someone in billing. Then when I explained to her the problem but first had to give her my name and phone number and secret code, she said I need to talk to another person which she transferred me to. Again, name, etc. That... More...
    (Satellite)
    Texas001's Picture   Texas001    0 Comments   Comments
  • False advertising



    I choose Direct TV because they all the time sent this coupons for AT&T mobile customers. The coupon stated that for $60 I get the choice channel line up with 175 channels and all professional installation, equipment is free and my monthly payment will be $60 plus taxes and fees. It turned out that when the installation was done I had to pay $28.5 what actually doesn't appear in my payment history. I should of stopped there but I went ahead and installed it. MY first bill was $176.85. This included the $60 for the channel line up a 17.85 for taxes an fees and $99 called... More...
    (Advertising)
    ambrown1949's Picture   ambrown1949    0 Comments   Comments
  • Directv - horrible customer service



    Directv stopped working. We did the troubleshooting steps and then called tech support. They could not help and said a tech would come some time more than a month later. Meanwhile I am responsible to pay for the full service. I talked to a supervisor who said a month's wait was "crazy." She promised a call the next day to resolve things. Of course there was no call and someone canceled my coming tech support visit. Calls today to DTV were to no avail. More...
    (Satellite)
    oudegeest's Picture   oudegeest    0 Comments   Comments
  • Direct TV does not honor it's deals and commitments to it's long time customers



    Been with Direct TV for 21 years... 21 years of paying more than 100 dollars per month. called to cancel because of poor quality issues, disgust over different reps giving different stories, different responses, denying they ever said what they said, saying it's not true cause its not in the notes... Retention department calls me and asks if i would be willing to stay with DTV if they offer me 25 per month off my bill for two years... i agreed and asked him to please notate the account, which he actually did! I got two bills at the discounted rate. Third bill was 6 dollars more.... More...
    (Cable TV)
    Trix's Picture   Trix    0 Comments   Comments
  • Directv billing mistake



    Directv offered me HBO for free for 3 months, then they made the mistake of giving me a bill credit on the previous month than it should have been, so their solution was to charge me that amount more thus month. I called then today to try and get it fixed and was told that even though their system made a mistake there is nothing they can do, i an dtuck with a bill that is too high and i can not afford. A good company that cares about their customers would eat that cost since it was their mistake but i guess the days of companies being customer service oriented are long gone, now it's... More...
    (Satellite)
    Justin64's Picture   Justin64    0 Comments   Comments
  • Directv has no e-mail support



    For some reason that defies common sense, Directv has decided not to provide any e-mail support of any kind to their customers who they call "valued" but don't step p to prove that. I just wanted to find out what the new time for the NFL broadcast was since the NFL had cancelled the original new broadcast time due to inclement weather and the person on the phone told me to go to the website. THe website gave me no information, there is no e-mail support and the chat kicks me out because they use a different browser. Result: NO HELP WHATSOEVER!? What's the point of paying... More...
    (Cable TV)
    jameselmer's Picture   jameselmer    0 Comments   Comments
  • Direct TV



    Direct TV I thought that by FCC rules they would be required to provide the Major Networks to it's customers. I just talked to their Cust Service Dept. ABC is gone and they have no idea when a substitute for Channel 9 WUFT, will be available to me. I asked : that as one of the big three was no longer available to me would I get a reduction in my bill? I was told no way. We changed to this Company 4 - 5 months ago and nothing but an on going screwup. I'm glad we refused to sigh a contract as we are gone. AT&T used to be the best but no longer!! More...
    (Satellite)
    Richard3's Picture   Richard3    0 Comments   Comments
  • Direct TV is a no from me



    Probably the worst company I have ever had to deal with when it comes to survive. it has become beyond ridiculous that I have to be on the phone with them for 2 hours on Christmas Eve because the TV just stops working randomly. We pay our bills on time so I assure you that is not the issue. I beyond tired of wasting my time trying to get my direct TV survive to work. This should not be a every other month issue. More...
    (Cable TV)
    Productsinuse's Picture   Productsinuse    0 Comments   Comments
  • Direct TV truck blocking my driveway!



    I have been a Direct TV subscriber for years and have always been pleased with their service. Unfortunately, this morning I found one of their repair trucks blocking part of my driveway. I needed to get my kids to school and had to drive over my grass to get out of my driveway. The plate number on the van was Z15 2291. There was ample parking all along the street and so I do not understand why this repairman chose to park where he did. Evidently, it does not pay to already be a customer!’ More...
    (Satellite)
    Scimom's Picture   Scimom    0 Comments   Comments
  • remote control



    Directv tec support have got to be the dumbest people on earth.I talked to four people,one said they were a expert .None of them helped me at all. One told me my brand new remote must be broken.All I wanted to do was program my remote to my receiver so it would work in RF mode. Good thing I found my Universal remote control user guide, took me about five min,to fix it.They kept trying to mess with my receiver.I told them my receiver was all ready in RF mode.All I had to do was put in six numbers on my remote and Bingo,Fixed. And you dont even have to have the receiver or tv on to do it. I... More...
    (Satellite)
    sickofdtv's Picture   sickofdtv    0 Comments   Comments
  • Direct still has issues after having 3 service guys here to try & fix it????



    I started my DIRECTV service on 5-17-16, from the start I had channels that were freezing up to where I missed scenes from my shows! Also, if it sprinkled light rain showers you could not watch tv at all since the picture was gone! The pictures also faded out, and even when recording on the DVR the channels would still have issues and freeze up! After several calls to AT&T reps who were either hard to understand English or hard to deal with since I caught them lying to me several times and only seemed to be concerned about their commissions!! I finally got to talk to a DIRECTTV rep... More...
    (Cable TV)
    Tme48161's Picture   Tme48161    0 Comments   Comments
  • Don't Let It Snow



    We switched from AT&T Uverse to DirecTV and SO SORRY we did. When it's working it's fine BUT we just had a light snow fall and I have to get on the roof and clear the dish. Was told at the AT&T store that won't happen because they have a small heater built in that prevents that from happening just a couple of months ago, I should add it was 60 and sunny. long story short after being on the phone for over an hour and being given to 5 different people, the supervisor says they have NO such thing as a heater on their dishes. The first lady I talked to says oh you want... More...
    (Delivery Services)
    Michael587's Picture   Michael587    0 Comments   Comments
  • DIRECTV takes away half your channels



    I've recently had to switch from at&t uverse to DIRECTV. When I did they told me I would be getting all the channels I currently got with uverse for the same price. They lied. I lost about a quarter of the channels I was getting and had to upgrade to a more expensive package to get half of them back. Also sometimes when you try to record something it will say it is scheduled to record but when you go to watch it after the fact it didn't record. DIRECTV frankly sucks. More...
    (Cable TV)
    ElCluffo's Picture   ElCluffo    0 Comments   Comments
  • Worst customer service experience of my life



    I scheduled my direct tv appointment monday guy was rude went outside for a minute an a half came back in told me he couldnt install my services an didnt give a reason i had to wait a whole week an then another tech came an told me i had to pay 75$ for a optimizer an i called the direct tv back got passed to three different headset representives an then the their only solution was to reschedule ...for the thrid time?straight bullshit i wouldnt recommend this service for anyone an i will be on facebook sharing my experience unorganized unprofessional an no problem solving skills for the... More...
    (Cable TV)
    Angelastr29's Picture   Angelastr29    0 Comments   Comments
  • No pac 12 network



    I was told years ago directv was in negotiations with pacn. Still no network. The pacn even warned you people would wanna leave your services. I refuse to go another football season with out this network. I pride myself in not missing my teams games as a die hard fan. I have had to drive across town to friends or family just to watch pac 12 network games. I find it very discriminatory, when u play other NCAA networks. I'm sick of this I pay alot of money and this is the main reason I have cable t.v. for my sports. I missed 5 games of being able to be comfortable watch in my own home.... More...
    (Cable TV)
    Viper23's Picture   Viper23    0 Comments   Comments
  • DirecTV service



    I never write reviews on anything, but my experience with DirecTV was so horrible that I feel obligated. I moved from North Carolina to Ohio and decided to try DirecTV. After installation I never had any channels. I called 3-4 times and they sent someone out twice and they never fixed it. Finally after 3 months of not having cable and calling multiple times they finally realized my zip code in their system was for north carolina and not ohio which was why I was not getting service. I offered them an opportunity to fix it by refunding those months and giving me the package at the price... More...
    (Cable TV)
    emanhard28's Picture   emanhard28    0 Comments   Comments
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