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  • Worst satellite company ever!

    I recently signed up with direct after comparing rates! Direct was much cheaper but has the worst customer service I have ever seen plus they charge you extra any chance they get! I moved with Dish once before they charged me $70 not bad at all.. Direct on the other hand charged me $240 on top of not getting everything completely installed for 3 weeks. I also have a toddler and direct left cords running acrossed my living room! They refused to fix these problems then when I unexpectedly had to come within a month they were gonna charge me another $240, they charged my account the $240... More...
    (Restaurants, Fast Food, Coffee)

    Directv ruined me, took my realestate tax money, with out my permission! After I had made arrangements to pay them. Just because I cancelled with over 20 yrs, (being a customer). I have several overdraft charges, because of their 176.15. Right here at Christmas! I am a disabled Vet. and their withdraw is still showing "Pending" after four days. I am just waiting for them to follow through, I am going to file charges for fraud. (My bank is backing me) and have already been in touch with my Congressman. I will do anything within my means to make sure these Crooks pay! So Go ahead... More...
    blebinse's Picture   blebinse    0 Comments   Comments

    just by skimming through this page shows how horribly directv is run by the corporate. From my own experience, I've had some Indian lady question me on why do I not check my email for my paperless bill statements. WHY WOULD YOU QUESTION ME IN THE FIRST PLACE? I have my personal reasons for why I had limited access to not be able to check my bill statements. DIRECTV IS SO RUDE AND BASICALLY A FRAUD TO CHARGE EXTRA ON CUSTOMERS BILLINGS!!!! I HOPE THIS COMPANY BURNS TO THE GROUND. More...
    (Cable TV)
    jacklynnD's Picture   jacklynnD    0 Comments   Comments
  • horrible service

    Directv will surely excite you with a very well organized speech on selling a two year contract with the additional free movies for a couple of months. Little do customers know that this is only a fraud for them to charge your account without your say after those months are over. I clearly asked the worker to make sure the movies get canceled when the free trial months are over, but only to find out i was being charged $50 extra. It is unfair for customers to be charged for something they cannot control. When you start a contract with directv with free movie trial it isn't an option... More...
    (Cable TV)
    naomi1988's Picture   naomi1988    0 Comments   Comments
  • Direct TV - false charges

    I had direct TV for sometime when I got sick I had not choice to disconnect my cable. It was well over the contracted time but when I received the final bill it had early termination charges on it as well as charges for $500.00 worth of equipment I had already returned. I cannot get anyone to discuss this with me and now it has been sent to collections. They are harassing me and telling me that the only choice I have is to contact Direct TV to make the updates and I cannot get any resolution. More...
    (Cable TV)
    apking278's Picture   apking278    1 Comments   Comments
  • Awful service

    I don't know where to start, if is not that the phone lines never work, it is that the explanation of the service is confusing or out of nowhere I go from paying 70$ to 160$ plus I don't have the usual channels that I like. I used to complain about Time Warner Cable but you guys make it look like if it is the best service at this time. More...
    (Cable TV)
    Migdoel4's Picture   Migdoel4    0 Comments   Comments
  • compliant

    i have been a loyal custmos since 2012 waas a clint before left and came back i was told that i was going to get bundle with phone bill and internet by sevverla people who work there but never got it i would call every month and they would say the same thing every time i got two difference bill every month so i just went to a nother service and my bill went up evert month that i could not pay this i am on a fix income and they have to stay the same MRS. Margaret Currie More...
    (Legal Services)
    meriee21's Picture   meriee21    0 Comments   Comments
  • Continued issues with billing...and outrageous transfer fees...

    One week after I signed up with Direct TV I had to move to a new house, they charged me almost 200.00 for a transfer in the first week...that is ridiculous, to say the least. Then I have had issue after issue with billing. The last one, their customer service rep was so rude, and talked to me like I was some stupid, and worthless. They never have the same bill amount, on their website, emails, or direct mail. Their website is lacking in technology, because it cant even keep with up real time adjustments. I paid a bill online that said one amount, the next month my bill was way higher... More...
    DAllen's Picture   DAllen    0 Comments   Comments
  • Direct TV changes the rules to their benefit and doesn't care about customers!

    I spend more time dealing with Direct TV and unprofessional customer service reps than I do watching Direct TV. We change our service to Direct TV on July 3, 2014 and started having problems with them on the day the installers came and installed it. I wanted to cancel then but was told I couldn't because they had activated my service..even though it wasn't working and they couldn't get here to fix it for a week. We had signed up for direct debit from our banking account and they send a statement and before you get a chance to review the statement they have already taken... More...
    (Cable TV)
  • cancelation fee

    On July 21 or 22 of 2014 I called direct tv about my bill. I talked to the gentleman for a long perid of time about my bill. I told him I was being charged for Hd which I didn't need for our tv's are 10 years old . He went on to say that he could get me a standard reciver with dvr. that would be cheaper. I told him that I was out of contract. he said this would not affect being in a contract. He did not tell me that with this old type reciver that you could onlyt record and watch that recording on the one Tv. He gave me some other discount for $10.00 for a year to help get the... More...
    directtv's Picture   directtv    0 Comments   Comments
  • Cancellation fee

    I have been a loyal customer with you and had to cancel my account due to a limited income & the death of my spouse. I was told that the total amount I must pay is $276.72 & a total of $218.32 cancellation. I do not have this amount to pay & am hoping you can write off the charge or make payment arrangements for me. My account # is 46157900 & my name is Angela Weaber. Please contact me at 717-926-3527. You can also email me at More...
    (Cable TV)
    Classygirl's Picture   Classygirl    1 Comments   Comments
  • Direct TV college football ticket (GamePlan) is a rip off

    Let me count the ways how Direct TV's ESPN Game Plan is a huge rip off. 1. Lame games; East Stroudburg vs Edinboro?? And that's just a sample, if you've heard of any of the schools at all, then it's probably considered a good game. Tuned in to one just to see and it looked like a high school game shot on a camcorder. 2. They only offer their lousy games in the afternoon; I guess nobody plays football after 4 pm. 3. Of all the college games out there, this is the best they can do while charging you $100?! Rip off! 4. The only way this could be more of a rip off is if they... More...
    (Cable TV)
    dlcarrfish's Picture   dlcarrfish    0 Comments   Comments

    I'm suck with this crap for 2 years!?! We were lied to and told we wouldn't owe anything for 30 days after installation. After going online and checking the account, because they didn't have us on the correct package, noticed bill due 15 days after install. We would have waited if that was the case. Super pushy and aggressive, lying sales reps, that SAY they don't work for commission. We tried to get the payment date straightened out and, shocker, no one can do anything about it. What a load of crap. I'm very disappointed. More...
    (Cable TV)
    hhlljjj's Picture   hhlljjj    0 Comments   Comments
  • awful customer service and poor quality equipment

    Worst customer service ever even the customer service manager acted like an ashole first I was paying for the protection plan for 3 months when I did not requested whe I find out that I was getting charge 8 dollars i called and canceled an I did not get reimbursed two days after my remote stop working and they told me I have to pay 15 because I don't have the protection plan and my next billing cycle starts on the 23 I got charged for the protection plan for these month and they did not reimburse it and I only have 3 months with the service they do not warranty their equipment that... More...
    (Cable TV)
    hukiko2109's Picture   hukiko2109    0 Comments   Comments
  • Direct TV - absolute scam, bait and switch, dishonest practices

    Got suckered in with the promotion and renewed my service with Direct TV. The sales person promised the whole world except that everything was short lived thereafter. I have called Direct TV a lot more than I should for a simple TV service. Bad customer service and seems they have the same script in front of them. Save your self much aggravation from the bait and switch practices and most importantly, lots of money. If you don't like unpleasant surprises, stay far far away from the billion dollar scammer. They have no business ethics! Now I have to spend more time on how to... More...
    ALMIA's Picture   ALMIA    0 Comments   Comments

    I am very displeased with the services of this company and the employees. We got DirectTV a few months ago and the service was not great. Someone named Jacob Hobbs come to instal our cable. We asked a few times if we are contract with them and they said that we are not and that we can cancel anytime if we are not happy with their services. The person that come to instal did a terrible job. Once he left all our tv stopped working. He had to come a two days later to redo everything while that we didn't have tv. The services were very slow and we weren't happy and we have decided to... More...
    (Cable TV)
    madalinabigu's Picture   madalinabigu    0 Comments   Comments
  • Never make a one time payment!

    I made a one time payment with my credit card on my fathers account for Direct TV. Basically long story short he got really sick and ended up not even living at the home anymore. When they didn't get there money they took just about $600 off of my credit card that was on file and its not even my bill!! When i called and told them the situation ten thousand times they were able to give me a portion of what they took back but still owe me $258 which they refuse to give me back because of the one time payment that they kept the card on file and it apparently said in fine print that the... More...
    (Cable TV)
    kdauer's Picture   kdauer    1 Comments   Comments
  • Direct Tv is the WORST!!!!!!!!!!

    I don't know where to start....This is by far the WORST company I've ever had to deal with in my life. Every month they screw up on my bill whether is a greater amount or they add receivers to my account which makes the bill go up. Every month my bill comes a different amount and its always a greater amount which I literally have to call every single month to fix it and it is pathetic. I had one person from customer care say that they had added a receiver to my account (which we didn't physically have) meaning I had been paying for an additional receiver I didn't know... More...
    (Cable TV)
    CarolinaQ's Picture   CarolinaQ    0 Comments   Comments

    I am writing to complain about my experience with DirectTV, in which i hope you are able to fix your services in the future to avoid this issue with other customers. My experience has been horrible since day 1. When the guy came out to set up my service he was very rude and complained he had to get his ladder to reach a high enough level to mount the satellite and then complained he had to run a line to my living room to get it all hooked up. When he was done he then told me that that I would need to pay for the "setup" in cash and i couldn't add it on to my bill which was... More...
    (Cable TV)
    FairmontDC's Picture   FairmontDC    1 Comments   Comments
  • Horrible Services

    Taking your DIRECTV service with you to your new home is easy, yeah i call bullshit on that. I only moved about 2 blocks away from my old house into an apartment. The representatives set up a installation date, and when that day did come no one showed up. I called them asking what was going on and they said that the date in their system was for tomorrow. I explained that i got an email stating that it was supposed to be for today, and asked why that was. Lady was completely rude and said i was wrong and when she did check the email i got was dumbfounded. She then told me she had no idea why... More...
    mel565's Picture   mel565    0 Comments   Comments
  • would not give me services

    I just called to order direct tv was on the phone for over a hour and they told me I was denied because my mom had direct tv and owed 200 dollars back in 2006. at the time I didn't even live with her I was just marred and on my own I did live in the house a year before in 2005. it really pissed me of considering that should have nothing to do with me it wasn't my bill and I never lived with her the time she had it. my mom was upset and called them to for giving out her info they should have never told me the balance due. can they even so this? More...
    (Cable TV)
    djprice143's Picture   djprice143    0 Comments   Comments
  • Crazy Horrible Drivers

    You guys need o pick better drivers. One of your drivers tried to run me off of the road with my 7 month old son in the car. He about smashed into the right side of my car on purpose. I was getting off of Veterans Parkway onto 204 East.I was on the left side and he on the right. It turns into a one lane. Well I sped up to get to speed and he obviously didn't want me in front of him.So I was already on the one lane and he was right next to me on it and start moving closer and closer to me trying to pushed me out of the way. It was a white Chevrolet Van with the Direct tv logo on the... More...
    (Delivery Services)
    Pissoff33's Picture   Pissoff33    0 Comments   Comments

    After spending an hour and 20 minutes on the phone and speaking with 5 different people I can't believe what I am hearing! I have a Direct TV dish on my home, and I want it to be uninstalled. Since I am not a Direct TV customer I have been told 5 times that it is Direct TV's policy for me to do it myself. I have zero training in cable or dish, and they told me to do it myself. All I asked for was a tech to come out and remove if properly. Instead it's their "policy" for someone with no training to climb a roof, and mess with cables. So if I fall, or get shocked then... More...
    Joshua123's Picture   Joshua123    0 Comments   Comments
  • Lack of customer service

    Directv is a rip-off. No one knows what they are talking about...everytime I contacted Directv with ANY issue, I was always given different information from any customer care person I spoke to. They do NOT keep good records. I moved and did not want to keep directv...ok, yes, i will pay the penalty, unfortunately. But i was told i had to send the equipment back. Of course...but they told me they would send me a prepaid box in 3-4 days, 7-10 days...everyone said something different. I couldn't wait for these boxes to come as I had a mover scheduled during that time frame. They said if... More...
    charlieshit's Picture   charlieshit    0 Comments   Comments
  • Sales price not honored

    We are moving I wasted two hours last night trying to establish a bundle of TV and internet for our new home. I was forced to settle on a TV package then sent to the Internet department. Two issues: The quote for a bundle was not honored after setting up the TV package and though they knew I had internet service from a partner, were not able to set it up in the new location with my name. Would have to rework the entire proposal in my wife's name... not a big issue but didn't seem like they were excited to take this path. Numerous "discrepancies" in the story from... More...
    gwest's Picture   gwest    0 Comments   Comments
  • "slammed" by DirectTV

    We have Direct TV service at our home and added it to our vacation house. When it was added, we emphasized that we only lived there part time and wanted minimum service which was supposed to be noted on the account. Just noticed that they were adding an NFL package automatically unless I called by specific date! Since when is it ok to charge me for something without authorization and require that I call so that I NOT be charged. Big rip off. Cancelled the service and paid the penalty. More...
    (Cable TV)
    debbypeppers's Picture   debbypeppers    0 Comments   Comments
  • Directv lost satellite connection

    Bumped in to our Direct TV satellite dish while mowing-I don't know for sure if that is what caused it or not, but now we have NO satellite connection-on all THREE of our TV's. Called DirecTV, and I even have the Protection Plan, which they say will not cover this-what??? and they informed me that it will be SIX days before someone can come out and take a look at it!!! We have been with DirecTV since 1997--what in the heck ever happened to taking care of loyal customers??? They could send someone here on horseback and it wouldn't take SIX days!!! Thinking very seriously... More...
    TbluebonnetX's Picture   TbluebonnetX    1 Comments   Comments

    I was promised by a "Donald" a wonderful package that included tv phone and internet for about $70 a month. I was then contacted about the install and verified the date for the tech to come and install it. When the tech came he did not have half of the equipment that i was supposed to get not to mention that when i tried to talk to customer service about it they just kept going on about "extra fees for equipment" and extra monthly charges for the DVR (Genie) that i was promised. i would highly recommend you stay away from direct tv. More...
    (Cable TV)
    Circleoflight's Picture   Circleoflight    0 Comments   Comments
  • Direct TV FRAUD

    Bundle advertisement for TV,INTERNET AND PHONE in conjuction with ATT is false you call for the deal and they only provide the TV service and ripp you off on the other two services. I call customer service and they toll me there is no internet service in my area that is bullshit.and that I only contract TV service thats another lie.They want 460 dollars for cancelling. Watch out ATT ,i heard that you buying direct tv and you are getting a thieves company. More...
    dan2954's Picture   dan2954    0 Comments   Comments

    My husband has had directv for quite some time. We have been experiencing a lot of technical issues for the last 6 months or more. I would actually like for you to take a look at ALL OF THE PROBLEMS we have encountered recently before responding to this. The account is in my husbands name Beau Hunter phone number on acct is 918 851 9776 PLEASE LOOKIT UP!!!!! We have had several technicians at our new residence 3523 Kings Mountain Dr Kingwood TX 77345. Most recently supposedly a case manager was at our house YESTERDAY to try and fix our latest issue the representative I spoke with to get... More...
    Thunter13's Picture   Thunter13    0 Comments   Comments
  • direct tv customer

    Hi I am a direct tv customer and if you came here to get an idea of what you want for cable I am here to tell you as a customer I rate direct tv as a 1 of 10 because first of dish is the worse chose for you if you don't make much money but still like to enjoy television.. My dish keeps freezing up on me, sometimes for hours on a very much sunny and beautiful day. And when I called the customer service line I find out that I have to pay for someone to come and take a look at it. It's waste of money and two years of contract you are stuck with. More...
    (Cable TV)
    Hopeibra's Picture   Hopeibra    0 Comments   Comments
  • Cancellation fee?

    I have been a member since 2012. I actually referred my FAMILY to them because I thought they were great at first. Not to mention I was excited about the 100.00's back, which also is a HORRIBLE deal because it splits it up onto 10 MONTHS so you get back 10.00 a month. Which I guess I cant complain but when they stopped giving it half way through? that was BS. Okay not a problem, then my bill was always increasing every month? how? So I call and they said my contract was up and now was receiving the full price, still not an issue so I talked with them to try to lower my bill and the... More...
    jillrose23's Picture   jillrose23    0 Comments   Comments
  • Directv Customer Service

    I recently am in contract with DIRECTV as of May 2014. Since my first conversation with a representative from DIRECTV I have been suspect about the competence of the company and services. And as of today, my suspicions have proven to be very valid. I have emailed and called and spoken with various representatives that have yet to provide a resolution to my problem. In fact, the lies continue to mount as I am told different information regarding my referral credit and when it will be applied. In addition to this, when trying to resolve billing issues regarding free receivers I am... More...
    (Featured Editor)
  • Inconsistent and Fraudulent Billing Practices

    I am being billed inconsistently and for services your website even states are unnecessary. Being billed under $24 initially per month which was increased to over $88 like the third month with no intended changes to service, the only intended changes were an additional HD Receiver. The present month's charge is over $48, $25 of which is paying for a service twice as explained in information on the DirecTV website. This is an untenable contract. More...
    draphaelc's Picture   draphaelc    0 Comments   Comments
  • Direct tv will screw you over

    What a piece of shit of a company. Gave me equipment showed me how to use the hd/Dvr but while I had my back turned workers went to truck and took out hd/Dvr and put in just a receiver. The package called for HD/DVR. Now they want 285.00 to put them back and threatened me that if I canceled for not providing the proper equipment that I have all these fees. I'm have not even had this shit in my home for three weeks. Do not go with this company and to make matters even more bad, three small rainy afternoons with no service. More...
    GaryLeger's Picture   GaryLeger    2 Comments   Comments
  • DirecTV Billing

    I have been a direcTV customer for 7 years and I am HIGHLY upset about the billing. Typically my billing is around the $120 range. I went away for 4 months and suspended my account while I was away. First, my service started PREMATURELY and second, my bill was over $200. I called and I was told that my bill had started and this bill was a partial and a full month. I was upset but I reluctantly paid the $227 in FULL. That was on June 28th. Today on July 31st I log in to pay my bill and everywhere I am getting that I am past due and my bill is now $265!!! After I called them to figure out... More...
    (Cable TV)
    Tbonez's Picture   Tbonez    0 Comments   Comments
  • They lie

    The first time I order the service from Direct tv, to my new home it was because there where not other company in my zone. I used to have directv, for 10 years, but i change to a different company ATT UVERSE, and when I moved i had to go back to Directv. 1.They always start with a number of channels and after a while the take away those channels. For example they give you for 2 year like animal planet and one they you can not longer see that channel. 2. When it rains, you can't watch tv. With Uverse it never happens. 3. Costumer service, specially latin america CS is the worst. 4.... More...
    (Cable TV)
  • Horrible Customer Service and Major Technical Issues with Paper View and On Demand Service

    Direct TV has horrible customer service. They have no clue what they are talking about and the technicians they send out tell a completely different story than what the customer service reps say over the phone. We have had major issues with on demand and paper view movies. They take forever to load and when they do load, they will turn off mid way due to an error. I called in today and was told that it had to do with my genie being plugged into my modem via an ethernet. The techs who set me up said that this was the best way since I had several wireless devices that used my wifi. They... More...
    (Cable TV)
    Goldierox's Picture   Goldierox    1 Comments   Comments
  • DirecTV will rip you off for every dime you have once you cancel their service

    I entered into a 2 year agreement, one year into the agreement I cancelled service due to my bill continuing to go up, customer service was awful, and I received a better offer for services. DirecTV ERRONEOUSLY charged my credit card $758.37 (a house payment to some people) as they state it was a legitimate charge. Once I confronted them about the charges and try to set up payment arrangements, they will not refund my money and allow the payment arrangement because they "have already been paid". By charging my credit card without my permission because it was "in the fine... More...
    chrystied's Picture   chrystied    4 Comments   Comments
  • DIRECTV sign on bonus...........

    I was told by a DIRECTV technician i would receive a $150 visa card with 2 year contract (still have the card.) when i called the number and finally found a person to talk to they said i didn't qualify for it even though the technician set up the appointment. When i contacted DIRECTV directly they apologized for the tech and offered me a $10 credit and 8 HD channels for 3 months to make up for it.(It doesn't) I'm starting to understand why so many people in my neighborhood have Dish. The technician was very professional and i would let him work on my home anytime to bad the... More...
  • EFT charges not disclosed

    For the past five years, I have been a DirecTV customer. Last week I contacted DirecTV (along with Charter Communications and AT&T) to determine where I could find the best value for my money. I had a very long talk with a DirecTV customer service representative comparing the costs of each of these services. We determined my best option was through AT&T. Once I got AT&T setup, I called DirecTV to cancel my service. At this point, I was informed that they would charge me a $300 early termination fee, despite my being a customer for the past five years. Apparently, when DirecTV... More...
    mattgunnin's Picture   mattgunnin    0 Comments   Comments
  • Misleading and Inept Installation cost me over $500

    I recently moved from out of state into a brand new & still under construction apartment building.I had called to have service set up with DirectTV before I moved, based upon a package deal with Century Link internet. The Direct TV technician came to my apt. and told me that I could not get service with DirectTV due to the angle that my apartment was facing. I asked what were my options and Direct TV installer was quick to refer me to a friend of his who works for Dish Network, saying that Dish could probably get a signal as they use a different satellite while he got his pals number... More...
    LevCan420's Picture   LevCan420    0 Comments   Comments
  • Fees when moving

    I've had DirectTv for over a year, my bill is setup on automatic payments and I've never been late. I've been overall satisfied with them. We are moving in a few weeks and they want to charge me $200 including all the add on charges to move my DirectTv equipment ACROSS THE STREET! They actually told me they were discounting the service and it was "worth" $500. I don't know what the average technician looks like, but the one that installed my equipment spent ten minutes installing and twenty minutes chain smoking beside his truck. He wasn't wasting my... More...
    mllryclssn's Picture   mllryclssn    0 Comments   Comments
  • Poor record keeping. How do you know they are not scamming you!

    We cancelled our service with Direct TV in March, 2014. A few weeks ago we received a refund! Then, this week we received a bill stating we owed for movies back in 2012. I called Customer Service and after being on hold for a while I talked to 3 or 4 people who said we owed for watching these movies after they checked the card in the device. They also stated we were in collections. We have never been in collections for any bill. When I questioned them they said well you have a bill but you have been sent to collections. The bill was so misleading, it did not even give the dates of... More...
    (Cable TV)
    kms82156's Picture   kms82156    0 Comments   Comments
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