DIRECTV Consumer Complaints All Reviews

We are the online leader in resolving customer complaints.

* Customers use MeasuredUp to get replies from Businesses
* Thousands of Businesses across the country are partnered with us
* Businesses of all sizes follow MeasuredUp everyday to reply directly to your review
* Partner Businesses are alerted each time a new complaint, question or review is submitted

Put MeasuredUp to work for you free and get answers directly from a Business

Submit Your Free Complaint, Question Or Review To A Business

Notice: Undefined index: company_owner in /home/measured/public_html/core/templates/company_profile.tpl.php on line 169
Companies Click Here
Reply Here
Claim your Business Free
Claim Your
Business Free
Write Reviews
Write Free
Submit Support Tickets to Companies
Support Tickets


Subscribe Subscribe: RSS 2.0 - Atom 1.0

    Cancelled my contract with D TV, paid penalty fee and all monies owed, returned equipment in timely manner, have USPS receipt with date of 6/16/2015, spoke with customer service rep to confirm receipt of equipment, cust rep confirmed that equipment had been received during the week of June 21,2015 but as of the day we spoke July 9, 2015 it had not been noted into the System. If my equipment was received by D tv before the end of the 3rd week of June 2015 WHY WAS MY MONEY WITHDRAWN from MY CHECKING ACCT by DIRECT TV on JULY 220,2015 for NON RETURN of EQUIPMENT? GROSS INCOMPETENCE or is it... More...
    diane1954's Picture   diane1954    1 Comments   Comments

    For 4 months I have had in issue with Directv's automated phone system. When I call in I get the questions and prompts, but when it comes to the final step the auto system forwards me to a live Cust Serv Rep, where they charge 5.00 to make a live payment. for the past 3 months, I have tried to get this issue fixed but to no avail or remedy/resolution. The only thing I get is frustrated, pissed and empty apologies from reps who spout off about how great DTV. Since its now 4 months of wasting my time and getting empty promises and the run around I am about to cancel my account and go... More...
    JKNINLA's Picture   JKNINLA    0 Comments   Comments
  • Billing Scam

    I regret changing from my cable service to Direct TV. I have been overcharged on every single bill when I was "promised a bill of $79.00 a month. They claim they are one month behind the phone company billing. Sorry, this is unprofessional and super frustrating because they lock you in a commitment. I have to wait another year and 1/2 before I can dump this company! As an educator, I cannot afford a $300 bill monthly! Do not agree to their "trial period" for movies...they will bite you. More...
    krisfigrsk8tr's Picture   krisfigrsk8tr    0 Comments   Comments
  • Directv Horrible Service

    Horrible service, I Moved and its been over a month and still haven't been able to get them to transfer the service even though they keep on charging me monthly when I cant even see anything. They charged me $200 just to transfer the service, tech showed up on 7/9/15 and said he couldn't get any signal, he told me that he would cancel the service himself but didn't. I called customer service and was told that if I wanted to cancel I had to pay over $300 on cancellation fees, when it isn't my fault that I cant get any service. Said that they had to send another tech and... More...
    (Cable TV)
    jcesar0586's Picture   jcesar0586    0 Comments   Comments
  • No Tech Service

    I had scheduled a tech come to my house to fix the no signal I was receiving. He looked at at my dish on roof and refused to fix. it was Directv that installed my dish after they did a site survey. I have already lost 6days without programing and now another 4 days. Before the tech left he had the blessing of his boss. He claimed the roof pitch prohibited him from being on roof to fix. More...
    kf4ngk's Picture   kf4ngk    0 Comments   Comments
  • Charges for everything

    I became a direct tv customer in March of 2015. Although they stated that the insatlation was free at costco I was charged for multiple things. The install technition told me that since I was installing a wireless receiver I had to pay a $100 fee to direct tv, then as the install continued I was presented with another fee. The tech had mentioned that since I had a tile roof I would have to pay another $100 for what they called an under auning instal, which required a different bracket. I decided to go with instal not knowing that future charges would come. I moved homes in June 2015 and... More...
    raulito73's Picture   raulito73    0 Comments   Comments
  • Direct TV and CenturyLink - RIP OFF

    Unless you plan on doubling your bill for worthless TV and slow internet, do not use Direct TV and CenturyLink. It looks great and all the discounts make sense, but after 12 months both companies practically double your bill. For example, I started off paying about $55 for Direct TV and $35 for CenturyLink internet. Not bad for the package and it made sense since Suddenlink charged the same price for less channels and slower internet. At the 12-month anniversary my cable jumped to $105 and internet to $70 - and no, this was the basic package for internet and the select package for... More...
    (Cable TV)
    samahart's Picture   samahart    1 Comments   Comments
  • Direct TV

    I just got off the phone with DirectTv after about an hour. I have experienced the WORST customer service ever. Nobody knows how to help you and the just keep transferring you to person after person. I had to hang up on one of the ladies because was ridiculously rude. She was misunderstanding what I was asking for and then instead of listening to me she just kept over talking me and telling me she would have to charge me for new equipment since it had been more than 30 days.They advertise as having the best customers service but I only had one person out of five be polite to me within... More...
    lakeisha16898's Picture   lakeisha16898    0 Comments   Comments
  • direct tv

    6-12-15 I spoke to someone about my discounted bill he simply told me when I had asked him do i have to pay a certain amount and his reply was that I will have to the dicounted bill he never used the word generate of how your fucked up system work and I will be contacting new channel 7 about the stress yall have given me today 6/29/15 More...
    (Cable TV)
    niomi's Picture   niomi    0 Comments   Comments
  • Directtv overcharging

    On 06/05/15 $105..93 was withdrawn from my bank for my monthly bill of Directtv. On 06/19/15 I called to have my Directtv cancelled. The ;person I spoke with set it up to have it disconnected on midnight of 06/21/15 since that would be the last day on the billing cycle. On Monday 06/22/15, I notice that $105.93 was withdrawn from my bank again on 06/19/15. I call Directtv and let them know of the situation and I'm told that its not showing up on their end. I explain that its showing up on my statement. I call my bank and they give me the auth # that was provided that the money was... More...
    shortgirl61's Picture   shortgirl61    1 Comments   Comments
  • Slammed, tried to force me into contract, cancelled with balance, Direct TV sent me

    Visa card with the credit they owed me, thru Citibank, which I did NOT agree to them releasing my name & info for a credit/debit card. To get the credit owed, I had to use the Visa, which opened an account I did not want or agree to, so I cut the card up. They then sent a statment, charging the amount of the refund I was due, to make a zero balance. This company use to be great, however, they are criminal in how they treat customers. WILL NEVER allow them into my home again....BEWARE...there's no end to their slimy bs. tactics....was a customer since 2005, and they are yuk... More...
    (Cable TV)
    vca2015's Picture   vca2015    0 Comments   Comments
  • Donot even bother unless you want to be overcharged for nothing

    This is by far the worst cable service I have ever had to deal with. Every month it seemed like I was being charged for something new. The worst part was that they would give you absolutely no heads up or time to correct things before they billed you for the extra charges. It was just a guessing game of why my bills was an extra 40$. Every time I did try to call and correct things, I could not understand the person I was talking to making communication very hard. Also, if you want to cancel your service you might need to set an extra month aside just deal with them. They called me twice a... More...
    (Cable TV)
    Jewell's Picture   Jewell    0 Comments   Comments
  • moving disaster

    Rip off, will end service as soon as contract is up! Do not use this service. 238 to move service when dish network dies it fit free. 360 to end my contract. I always heard this company was crooked and will rob you blind. It's true, Jasmine is the representative I talked to both times I called and quoted me different prices each day. More...
    (Cable TV)
    doha's Picture   doha    0 Comments   Comments
  • DIRECTV Customer Complaint

    I have been a loyal customer since 2003 and I am upset because of my billing. I have upgraded my equipment on May 23 2015 and was told my bill will be one price for a year $106.13 a month . The very next month bill I got was $ 200.83 and I talked retention department after having on hold for Hour!!!! It's nothing he can do on his level. They are the one who talked me into upgrading that's odd. It seem with Directv theirs no such thing as customer loyalty . I am very tired of discussing my issue to customer service when you know you don't have the power to help. Beside the... More...
    1BOSSMAN's Picture   1BOSSMAN    0 Comments   Comments

    Thought we might improve our service and price by going to Direct TV, should have seen the writing on the wall though when it took 2 different visits to get the system working and then when we had the first big rain storm, we lost all service. Direct TV responded with a 9 day wait for re-connection and then service guy no. 3 told us the first two had not done the job correctly. The very next day we lost service again, took several phone calls to get through to anyone to try and schedule another technical visit. At that point we were over the Direct TV sales pitch - and we cancelled to go... More...
    (Cable TV)
  • Horrible customer service!

    I write this post in hopes that my friends share my complaint and to inform others of a horrendous dissatisfaction I have with DirectTV. I have never dealt with a company with so much disorganization. As a first time customer, I was promised a plan at a cost that I never received. I was being charged for equipment I didn't even have. As a DirectTV customer, in order to receive Internet services, you have to also open an account with Verizon. An account opened for you by DirectTV so that you may receive a "bundled package" that offers you a discount from their partnering... More...
    (Cable TV)
    Blondiajr's Picture   Blondiajr    0 Comments   Comments
  • bundle problem

    I bundled with att and direct tv on April 29 at this time I was on the phone on 3 way w att and direct tv when I did the customer rep at directtv stated I would get 10 dollar discount but when I go to look and call again they told me that is not true. Why am I told and promised something to not get . I would like you guys to listen to this call and fix this problem pls contact me at my nameIss christina martinez More...
    (Cable TV)
  • Direct TV Customer Service

    I switched to direct TV from comcast and THAT WAS A BIG MISTAKE! Direct TV has the worst customer service I have encountered in a very long time! It's like going back 20 years! To Direct TV customer service; It's not complicated, if someone has a concern, problem, etc. Fix it, that's all a consumer wants. Don't spew out policies and procedures what happened, what didn't happen. Listen to the customer and make their problem go away. My experience to date with Direct TV is they just add more problems, things to do, hassle on the consumer's end and hide behind... More...
    DaveT's Picture   DaveT    1 Comments   Comments
  • The Worst Cable Service Ever!!!!! Where did you get your meaning of On Demand is??

    Directtv does not seem to know what On Demand or PayPer View means. I order a movie by calling into the automated system and the system says my purchase was successful. I go to watch the movie and 4 minutes into the movie, it is telling me to purchase the movie. Are you kidding me. I called and the rep tells me I have to watch it at a certain time. Are you freaking kidding me. On Demand or PayPer View means I can watch it as soon as I purchase it, not hours later or days later. I was told originally by a rep some months ago that you had to record and when ready to watch, just pay for... More...
    (Cable TV)
  • The Worst TV ever

    I decided to go with Direct TV because at first they gave me a great deal. Ever since day one I am having issues with my bills not being the same every month. And their customer service is 0. Every single representative tells you a different story, and you will never get what they offer you just to get you as a customer. To whoever is reading this, DO NOT SIGN UP WITH DIRECTV. One screwed up company that gets you into the contract and does all the opposite from what they promised before you agreed to the contract. DO NOT GO WITH THEM you will save yourself from phone calls that last 3... More...
    (Cable TV)
    sarma1111's Picture   sarma1111    0 Comments   Comments
  • Worst experiece of my life

    We originally called Century Link to transfer our internet to our new house. The sales rep that handled this call talked to fiance about adding Dirctv to our Century Link internet and stated that our bill would only raise $10 dollars from what we originally paid for our internet. So my fiance said sure we will get it. The date was April 22. The rep 3-wayed me into the call, i was working and asked me if i was ok with it. I talked to my fiance very briefly during this phone call and basically asked her if getting Directv is what she wanted to do. I never gave any of my information to the... More...
    (Cable TV)
    AndrewWar83's Picture   AndrewWar83    0 Comments   Comments
  • Direct TV property trespassing

    An employee came uninvited and without any appointment with us. He came and took pictures for 45 min. He did not ask permission or made any appointment to check on the equipment. That violates property rights and privacy issues. Direct TV claims it is a randomly selected call but when I checked further, there was no such random visit selected. Very troublesome and this is infringing on privacy and property trespassing issues. Monique Leclerc 2001 Woodcreek Rd. Williamson GA 30292 More...
    (Cable TV)
    Devakul1000's Picture   Devakul1000    0 Comments   Comments
  • Direct TV, nothing smooth about leaving them

    I was with DirecTV for about 6 years. A little pricey but otherwise it's great, quality TV UNTIL you have to disconnect! I moved into a new place but could not get reception there. To make a long story short I returned my equipment on time, in an unpadded bag they sent and dropped it at the PO as requested. Since then I have had to chat with them on line and call them 2 times to try and get them to stop harassing me. I have received automated calls as well as 3rd party calls warning me I could be charged for the equipment. Congratulations DirecTV. You have turned a customer who used to... More...
    winzerchatt's Picture   winzerchatt    0 Comments   Comments
  • Direct tv: Program Series Auto View Next Episode

    The only issue I've ever had with DTV's programming interface, is a new feature that requires a viewer to choose within 5 seconds, whether or not they want to automatically watch the next episode in a series they are watching. This assumes that a person watches one episode after the other instead of changing to different programming. That's both absurd, and very irritating. Please at least consider revisiting this, in my opinion, poorly thought out feature. More...
    (Cable TV)
    robfordtv's Picture   robfordtv    0 Comments   Comments
  • Poor service and extra charges at Direct TV

    Been with Direct TV for 12 years; having problems with both my DVRs freezing up and shutting off not getting total programs recorded. I call to get upgrade because system is very obsolete and was told it would be $397.00. I have paid for the equipment protection for all of these years and felt this was ridiculous. So I found that Dish would give me the wireless system including install for $119.0 I switched and what options I never knew existed. Called to cancel Direct TV service and they will send me a box to send back recorders but WHO IS GOING TO REMOVE THE DISH ON THE SIDE OF MY... More...
    Kcarmer's Picture   Kcarmer    0 Comments   Comments
  • Directv

    Absolutely worse experience ever with a cable company! It's basically a huge scam. Called to enroll into their supposed "bundle" package. Was told that I'd receive a guaranteed 2 year locked rate until I received my first bill. It was substantially higher than what I was told I'd be charged. I was also told that after the first year my rates would increase, so the rate I got initially wasn't accurate. Nevertheless, after literally being on the phone with them for over 5 hours, yes 5 hours, they said they couldn't do anything and that I'd be charged by... More...
    (Cable TV)
    jvg0432's Picture   jvg0432    0 Comments   Comments
  • DirecTV can't get rid of them.

    I was with DirecTV for about 6 years. A little pricey but otherwise it's great, quality TV UNTIL you have to disconnect! I moved into a new place but could not get reception there. To make a long story short I returned my equipment on time, in an unpadded bag they sent and dropped it at the PO as requested. Since then I have had to chat with them on line and call them 2 times to try and get them to stop harrassing me. I have recieved automated calls as well as 3rd party calls warning me I could be charged for the equipment. Congratulations DirecTV. You have turned a customer who used... More...
    winzerchatt's Picture   winzerchatt    0 Comments   Comments
  • television repair.

    i have been a loyal customer for several years paying way to much money. my wife recently added protection policy to protect all of our entertainment equiptment with an accidental damage waiver well as luck would have it just bumped into the tv and it started to act crazy she then called to see about getting it repaired and was told it was not covered unbelievable. i am very upset we have been a loyal customer for several years and to be treated like this is wrong if i had to replace this tv it would only be about $400.00 a drop in the bucket after all the years of paying well over a... More...
    (Cable TV)
    khalliburton's Picture   khalliburton    1 Comments   Comments
  • Now payng two satellite TV bills

    28-Feb-15 In December I was talked into trying DirecTv by a young woman representing ClearSat-Washington state (she was going door-to-door with another young man). I asked her about switching from Dish Network, to which she replied %u201CWe%u2019ll take care of that%u201D! The point is-we are now being charged two bills every month and HughesNet wants $600 for no payments to Dish. To top it off, the installer removed the Dish unit without asking!!! John H. and Shirley S. Willows, CA More...
    (Cable TV)
    pxl8tr's Picture   pxl8tr    0 Comments   Comments
  • Cancelling service

    Today I spent much time and talked to 3-4 people before getting answer. I was told when we took out service that they would require all receivers returned if we ever disconnected. Last week I called to disconnect and was told that they would send boxes for 4 receivers and if I didn't send them back quickly with remotes and any wiring they would charge my credit card for any not returned. They sent one box for one receiver! Today when I talked to the 3/4 people on the phone after getting to supervisor I was told they didn't want nor would they take 3 of the receivers back.... More...
    (Cable TV)
    just's Picture   just    0 Comments   Comments
  • DirecTV won't let me cancel without paying up front

    So when they couldn't discount my package to what I first signed up for my options became: %u2022 Pay $180 for early cancelation (canceling because I can't afford monthly) %u2022 Pay $60/month for the 29.99/monthly service because I got talked into the "HD advanced box" when I first signed up because it was cheaper than the regular box (I don't even have HD tv!!!) %u2022 Pay $29.99/month for the basic package BUT extend my service for another year because I'm changing equipment. This sucks - MY FAULT for not paying attention when I first signed up. DO NOT... More...
    (Cable TV)
    janderss03's Picture   janderss03    0 Comments   Comments
  • Direct TV customer complaint

    Horrible Company. Today 2/20/15 at approx. 12:40 P.M. I called to pay my bill by phone. I told the person I spoke to that I wished to pay my bill & she said she would transfer me, but at that point she began to give me a sales pitch about purchasing an equipment maintenance plan. I told her I was not interested & asked that she please transfer me, she said okay & then again went into her sales pitch. Again I asked that I please be transferred. This went for several more attempts on her behalf & then I was told she could not transfer me. I then asked for her name or... More...
    (Cable TV)
    Lavon's Picture   Lavon    0 Comments   Comments
  • ABC- negotiations

    I currently have no ABC for zip code 52002. I've dealt with this before with Dish Network but only for less than a week, I move to Direct TV due to this and now it's been since Jan. 6 and we are still without. I am ready to switch again unless something gets changed. I would say about 90 percent of my interest is this station due to programming and the local news. I would gladly appreciate some honest news promptly. I will be sending the same message to my local ABC (Kcrg) station. Thanks More...
    AaronMetz's Picture   AaronMetz    0 Comments   Comments
  • Worst company ever. I miss my Brighthouse!

    I had to switch to Direct TV due to a new contract with my apartment complex. The channels in the "basic package" are all religious channels, and home shopping channels. NOTHING that was in the Brighthouse basic package. I'm literally insulted by the garbage that is included, so I chose to upgrade to continue watching the shows I was used to. On demand doesn't work at all unless I have crazy fast internet, the signal gets lost every time it rains... just absolutely horrible. In today's day and age horrible companies like this shouldn't even exist. I've... More...
    (Cable TV)
  • Direct TV Cable Customer Service & Refund

    TERRIBLE. They over charged us for our cycle and they owe us $70 and still have not received it. Have been dealing with this since November 2014. Was promise to have it by December 17th then the 28th then the beginning of January. They keep giving us the ring around and saying that it was processed then we would call back and they said it wasn't processed and its absolutely ridiculous. We will NEVER go back to them. Now they are telling us we have to write on DIRECT TV FEEDBACK just to wait to see if we get a call from someone like an account manager for closed accounts to see how they... More...
    (Cable TV)
  • Pay agreement not honored

    Made a payment agreement plus made a payment, next payment was to be made within a week and half. Agent got the proper permissions for agreement, guaranteed my service until the next payment due date agreed upon. The very next day they discontinue service, stating that they had the right to change the payment agreement without notice. Not only that they added more fees to my bill. I told them if they would not honor the agreement then to forget my service permanently. The agent then proceeded to tell me that they would charge any cards I had used in the past or checking account... More...
    castlegate's Picture   castlegate    0 Comments   Comments
  • Supervisor was very Rude

    A duplicate account was added on to my father's account, which seemed to be fraud. After speaking to numerous representatives I asked to speak to a manager because I was told I had to pay the whole balance in which I wasn't going to do! I was transferred to Carwanda (not sure of the spelling, employee ID CMGRANTKO) who was extremely rude and stated since it came up my father's name and social we were responsible for it, I kept explaining to her that the other account isn't his and how were we able to open an account if there was already an outstanding account in his name... More...
    (Cable TV)
    baez0211's Picture   baez0211    0 Comments   Comments
  • Directv terrible customer service

    Terrible costumer service!! I authorized a ONE TIME payment with my bank card, they do have an option for this. And I have used it before in the past. They went ahead the following month and charged my bank card again and I NEVER AUTHORIZED them to do so. I am set up for auto bill pay through another account...for years now. I call and have to explain my complaint to 3 DIFFERENT PEOPLE!! Only to be told from the first guy I should just leave it as is because my bill is up to date. You charged my bank card and I never authorized that!! Get transferred to someone else because no that is not... More...
    SunshineW's Picture   SunshineW    0 Comments   Comments
  • Direct TV Customer Service

    I am fed up with poor customer service. Why is it that everyone can ship things overnight but not Direct TV? I am leaving town and my receiver is broken. Not only can I not watch TV for three days but I cannot program anything while I am gone but they cannot get it to me any sooner. Why even have tech sites when they cannot fix the problem. More...
    (Cable TV)
    Kathydaka's Picture   Kathydaka    0 Comments   Comments
1   2   3   4   ...   22   Next   Last   


Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
The MeasuredUp Team