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DIRECTV Reviews

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  • DirecTV won't let me cancel without paying up front



    So when they couldn't discount my package to what I first signed up for my options became: %u2022 Pay $180 for early cancelation (canceling because I can't afford monthly) %u2022 Pay $60/month for the 29.99/monthly service because I got talked into the "HD advanced box" when I first signed up because it was cheaper than the regular box (I don't even have HD tv!!!) %u2022 Pay $29.99/month for the basic package BUT extend my service for another year because I'm changing equipment. This sucks - MY FAULT for not paying attention when I first signed up. DO NOT... More...
    (Cable TV)
    janderss03's Picture   janderss03    0 Comments   Comments
  • Direct TV customer complaint



    Horrible Company. Today 2/20/15 at approx. 12:40 P.M. I called to pay my bill by phone. I told the person I spoke to that I wished to pay my bill & she said she would transfer me, but at that point she began to give me a sales pitch about purchasing an equipment maintenance plan. I told her I was not interested & asked that she please transfer me, she said okay & then again went into her sales pitch. Again I asked that I please be transferred. This went for several more attempts on her behalf & then I was told she could not transfer me. I then asked for her name or... More...
    (Cable TV)
    Lavon's Picture   Lavon    0 Comments   Comments
  • ABC- negotiations



    I currently have no ABC for zip code 52002. I've dealt with this before with Dish Network but only for less than a week, I move to Direct TV due to this and now it's been since Jan. 6 and we are still without. I am ready to switch again unless something gets changed. I would say about 90 percent of my interest is this station due to programming and the local news. I would gladly appreciate some honest news promptly. I will be sending the same message to my local ABC (Kcrg) station. Thanks More...
    (Miscellaneous)
    AaronMetz's Picture   AaronMetz    0 Comments   Comments
  • Worst company ever. I miss my Brighthouse!



    I had to switch to Direct TV due to a new contract with my apartment complex. The channels in the "basic package" are all religious channels, and home shopping channels. NOTHING that was in the Brighthouse basic package. I'm literally insulted by the garbage that is included, so I chose to upgrade to continue watching the shows I was used to. On demand doesn't work at all unless I have crazy fast internet, the signal gets lost every time it rains... just absolutely horrible. In today's day and age horrible companies like this shouldn't even exist. I've... More...
    (Cable TV)
  • Direct TV Cable Customer Service & Refund



    TERRIBLE. They over charged us for our cycle and they owe us $70 and still have not received it. Have been dealing with this since November 2014. Was promise to have it by December 17th then the 28th then the beginning of January. They keep giving us the ring around and saying that it was processed then we would call back and they said it wasn't processed and its absolutely ridiculous. We will NEVER go back to them. Now they are telling us we have to write on DIRECT TV FEEDBACK just to wait to see if we get a call from someone like an account manager for closed accounts to see how they... More...
    (Cable TV)
  • Pay agreement not honored



    Made a payment agreement plus made a payment, next payment was to be made within a week and half. Agent got the proper permissions for agreement, guaranteed my service until the next payment due date agreed upon. The very next day they discontinue service, stating that they had the right to change the payment agreement without notice. Not only that they added more fees to my bill. I told them if they would not honor the agreement then to forget my service permanently. The agent then proceeded to tell me that they would charge any cards I had used in the past or checking account... More...
    (Satellite)
    castlegate's Picture   castlegate    0 Comments   Comments
  • Supervisor was very Rude



    A duplicate account was added on to my father's account, which seemed to be fraud. After speaking to numerous representatives I asked to speak to a manager because I was told I had to pay the whole balance in which I wasn't going to do! I was transferred to Carwanda (not sure of the spelling, employee ID CMGRANTKO) who was extremely rude and stated since it came up my father's name and social we were responsible for it, I kept explaining to her that the other account isn't his and how were we able to open an account if there was already an outstanding account in his name... More...
    (Cable TV)
    baez0211's Picture   baez0211    0 Comments   Comments
  • Directv terrible customer service



    Terrible costumer service!! I authorized a ONE TIME payment with my bank card, they do have an option for this. And I have used it before in the past. They went ahead the following month and charged my bank card again and I NEVER AUTHORIZED them to do so. I am set up for auto bill pay through another account...for years now. I call and have to explain my complaint to 3 DIFFERENT PEOPLE!! Only to be told from the first guy I should just leave it as is because my bill is up to date. You charged my bank card and I never authorized that!! Get transferred to someone else because no that is not... More...
    (Satellite)
    SunshineW's Picture   SunshineW    0 Comments   Comments
  • Direct TV Customer Service



    I am fed up with poor customer service. Why is it that everyone can ship things overnight but not Direct TV? I am leaving town and my receiver is broken. Not only can I not watch TV for three days but I cannot program anything while I am gone but they cannot get it to me any sooner. Why even have tech sites when they cannot fix the problem. More...
    (Cable TV)
    Kathydaka's Picture   Kathydaka    0 Comments   Comments
  • Direct charges are out of control



    Direct TV states that they are cheaper then Dish, yes the channel packages are about $10.00 cheaper. BUT Direct TV nickles and dimes you to death. If you want HD $10 a month (Dish was free) oh you want to watch your recorded shows on a different tv in the house that's another $3 a month (Dish is free) oh you have to move and haven't been with Direct for over a year that is going to cost you almost $200 and no we don't do payments on that. I moved my Dish 3 times in one year and was never charged. As soon as I can afford to change back to Dish let me tell you I will. If... More...
    (Satellite)
    glorya's Picture   glorya    0 Comments   Comments
  • THE WORST CROCK OF CRAP



    For 1 NO ONE speaks ENGLISH this is America people and they will charge you $5.99 and to process a payment and still not process it for you. They have the worst customer service I have ever dealt with in my entire life. Do not expect a paper bill in the mail cause they won't send you one but they will send you coupons and things wanting you to refer a friend I'll reder a friend alright right on to another company. If this was not the only tv provider in my area I would defiantly b me going to another service they disgust me More...
    (Cable TV)
  • Pissed Off and Dissatisfied



    I signed up for Direct TV because I was told that there are thousands of free movies that even comes out before Netflix. It does come out before netflix, but you have to pay for it. Free movies, not really. You have to pay for everything. I also got the Genie receivers for the bedrooms, but it was total trash. The screen freezes a lot and it's a hit or miss. Sometimes it works, but most of the time it doesnt. I keeps logging in and out, poor picture quality and the TV freezes a lot. Absolute garbage and false advertisement. I wouldn't want anyone else to experience this. If you... More...
    (Cable TV)
    hen08ry's Picture   hen08ry    1 Comments   Comments
  • Worst satellite company ever!



    I recently signed up with direct after comparing rates! Direct was much cheaper but has the worst customer service I have ever seen plus they charge you extra any chance they get! I moved with Dish once before they charged me $70 not bad at all.. Direct on the other hand charged me $240 on top of not getting everything completely installed for 3 weeks. I also have a toddler and direct left cords running acrossed my living room! They refused to fix these problems then when I unexpectedly had to come within a month they were gonna charge me another $240, they charged my account the $240... More...
    (Restaurants, Fast Food, Coffee)
  • CROOKS



    Directv ruined me, took my realestate tax money, with out my permission! After I had made arrangements to pay them. Just because I cancelled with over 20 yrs, (being a customer). I have several overdraft charges, because of their 176.15. Right here at Christmas! I am a disabled Vet. and their withdraw is still showing "Pending" after four days. I am just waiting for them to follow through, I am going to file charges for fraud. (My bank is backing me) and have already been in touch with my Congressman. I will do anything within my means to make sure these Crooks pay! So Go ahead... More...
    (Satellite)
    blebinse's Picture   blebinse    1 Comments   Comments
  • DIRECTV JUST SUCKS SO BAD



    just by skimming through this page shows how horribly directv is run by the corporate. From my own experience, I've had some Indian lady question me on why do I not check my email for my paperless bill statements. WHY WOULD YOU QUESTION ME IN THE FIRST PLACE? I have my personal reasons for why I had limited access to not be able to check my bill statements. DIRECTV IS SO RUDE AND BASICALLY A FRAUD TO CHARGE EXTRA ON CUSTOMERS BILLINGS!!!! I HOPE THIS COMPANY BURNS TO THE GROUND. More...
    (Cable TV)
    jacklynnD's Picture   jacklynnD    0 Comments   Comments
  • horrible service



    Directv will surely excite you with a very well organized speech on selling a two year contract with the additional free movies for a couple of months. Little do customers know that this is only a fraud for them to charge your account without your say after those months are over. I clearly asked the worker to make sure the movies get canceled when the free trial months are over, but only to find out i was being charged $50 extra. It is unfair for customers to be charged for something they cannot control. When you start a contract with directv with free movie trial it isn't an option... More...
    (Cable TV)
    naomi1988's Picture   naomi1988    0 Comments   Comments
  • Direct TV - false charges



    I had direct TV for sometime when I got sick I had not choice to disconnect my cable. It was well over the contracted time but when I received the final bill it had early termination charges on it as well as charges for $500.00 worth of equipment I had already returned. I cannot get anyone to discuss this with me and now it has been sent to collections. They are harassing me and telling me that the only choice I have is to contact Direct TV to make the updates and I cannot get any resolution. More...
    (Cable TV)
    apking278's Picture   apking278    1 Comments   Comments
  • Awful service



    I don't know where to start, if is not that the phone lines never work, it is that the explanation of the service is confusing or out of nowhere I go from paying 70$ to 160$ plus I don't have the usual channels that I like. I used to complain about Time Warner Cable but you guys make it look like if it is the best service at this time. More...
    (Cable TV)
    Migdoel4's Picture   Migdoel4    0 Comments   Comments
  • compliant



    i have been a loyal custmos since 2012 waas a clint before left and came back i was told that i was going to get bundle with phone bill and internet by sevverla people who work there but never got it i would call every month and they would say the same thing every time i got two difference bill every month so i just went to a nother service and my bill went up evert month that i could not pay this i am on a fix income and they have to stay the same MRS. Margaret Currie More...
    (Legal Services)
    meriee21's Picture   meriee21    0 Comments   Comments
  • Continued issues with billing...and outrageous transfer fees...



    One week after I signed up with Direct TV I had to move to a new house, they charged me almost 200.00 for a transfer in the first week...that is ridiculous, to say the least. Then I have had issue after issue with billing. The last one, their customer service rep was so rude, and talked to me like I was some stupid, and worthless. They never have the same bill amount, on their website, emails, or direct mail. Their website is lacking in technology, because it cant even keep with up real time adjustments. I paid a bill online that said one amount, the next month my bill was way higher... More...
    (Satellite)
    DAllen's Picture   DAllen    0 Comments   Comments
  • Direct TV changes the rules to their benefit and doesn't care about customers!



    I spend more time dealing with Direct TV and unprofessional customer service reps than I do watching Direct TV. We change our service to Direct TV on July 3, 2014 and started having problems with them on the day the installers came and installed it. I wanted to cancel then but was told I couldn't because they had activated my service..even though it wasn't working and they couldn't get here to fix it for a week. We had signed up for direct debit from our banking account and they send a statement and before you get a chance to review the statement they have already taken... More...
    (Cable TV)
  • cancelation fee



    On July 21 or 22 of 2014 I called direct tv about my bill. I talked to the gentleman for a long perid of time about my bill. I told him I was being charged for Hd which I didn't need for our tv's are 10 years old . He went on to say that he could get me a standard reciver with dvr. that would be cheaper. I told him that I was out of contract. he said this would not affect being in a contract. He did not tell me that with this old type reciver that you could onlyt record and watch that recording on the one Tv. He gave me some other discount for $10.00 for a year to help get the... More...
    (Satellite)
    directtv's Picture   directtv    0 Comments   Comments
  • Cancellation fee



    I have been a loyal customer with you and had to cancel my account due to a limited income & the death of my spouse. I was told that the total amount I must pay is $276.72 & a total of $218.32 cancellation. I do not have this amount to pay & am hoping you can write off the charge or make payment arrangements for me. My account # is 46157900 & my name is Angela Weaber. Please contact me at 717-926-3527. You can also email me at classy_girl@verizon.net More...
    (Cable TV)
    Classygirl's Picture   Classygirl    1 Comments   Comments
  • Direct TV college football ticket (GamePlan) is a rip off



    Let me count the ways how Direct TV's ESPN Game Plan is a huge rip off. 1. Lame games; East Stroudburg vs Edinboro?? And that's just a sample, if you've heard of any of the schools at all, then it's probably considered a good game. Tuned in to one just to see and it looked like a high school game shot on a camcorder. 2. They only offer their lousy games in the afternoon; I guess nobody plays football after 4 pm. 3. Of all the college games out there, this is the best they can do while charging you $100?! Rip off! 4. The only way this could be more of a rip off is if they... More...
    (Cable TV)
    dlcarrfish's Picture   dlcarrfish    0 Comments   Comments
  • DIRECTV CUSTOMER SERVICE



    I'm suck with this crap for 2 years!?! We were lied to and told we wouldn't owe anything for 30 days after installation. After going online and checking the account, because they didn't have us on the correct package, noticed bill due 15 days after install. We would have waited if that was the case. Super pushy and aggressive, lying sales reps, that SAY they don't work for commission. We tried to get the payment date straightened out and, shocker, no one can do anything about it. What a load of crap. I'm very disappointed. More...
    (Cable TV)
    hhlljjj's Picture   hhlljjj    0 Comments   Comments
  • awful customer service and poor quality equipment



    Worst customer service ever even the customer service manager acted like an ashole first I was paying for the protection plan for 3 months when I did not requested whe I find out that I was getting charge 8 dollars i called and canceled an I did not get reimbursed two days after my remote stop working and they told me I have to pay 15 because I don't have the protection plan and my next billing cycle starts on the 23 I got charged for the protection plan for these month and they did not reimburse it and I only have 3 months with the service they do not warranty their equipment that... More...
    (Cable TV)
    hukiko2109's Picture   hukiko2109    0 Comments   Comments
  • Direct TV - absolute scam, bait and switch, dishonest practices



    Got suckered in with the promotion and renewed my service with Direct TV. The sales person promised the whole world except that everything was short lived thereafter. I have called Direct TV a lot more than I should for a simple TV service. Bad customer service and seems they have the same script in front of them. Save your self much aggravation from the bait and switch practices and most importantly, lots of money. If you don't like unpleasant surprises, stay far far away from the billion dollar scammer. They have no business ethics! Now I have to spend more time on how to... More...
    (Satellite)
    ALMIA's Picture   ALMIA    0 Comments   Comments
  • CONTRACT FRAUD!!!!



    I am very displeased with the services of this company and the employees. We got DirectTV a few months ago and the service was not great. Someone named Jacob Hobbs come to instal our cable. We asked a few times if we are contract with them and they said that we are not and that we can cancel anytime if we are not happy with their services. The person that come to instal did a terrible job. Once he left all our tv stopped working. He had to come a two days later to redo everything while that we didn't have tv. The services were very slow and we weren't happy and we have decided to... More...
    (Cable TV)
    madalinabigu's Picture   madalinabigu    0 Comments   Comments
  • Never make a one time payment!



    I made a one time payment with my credit card on my fathers account for Direct TV. Basically long story short he got really sick and ended up not even living at the home anymore. When they didn't get there money they took just about $600 off of my credit card that was on file and its not even my bill!! When i called and told them the situation ten thousand times they were able to give me a portion of what they took back but still owe me $258 which they refuse to give me back because of the one time payment that they kept the card on file and it apparently said in fine print that the... More...
    (Cable TV)
    kdauer's Picture   kdauer    1 Comments   Comments
  • Direct Tv is the WORST!!!!!!!!!!



    I don't know where to start....This is by far the WORST company I've ever had to deal with in my life. Every month they screw up on my bill whether is a greater amount or they add receivers to my account which makes the bill go up. Every month my bill comes a different amount and its always a greater amount which I literally have to call every single month to fix it and it is pathetic. I had one person from customer care say that they had added a receiver to my account (which we didn't physically have) meaning I had been paying for an additional receiver I didn't know... More...
    (Cable TV)
    CarolinaQ's Picture   CarolinaQ    1 Comments   Comments
  • WORST EXPERIENCE



    I am writing to complain about my experience with DirectTV, in which i hope you are able to fix your services in the future to avoid this issue with other customers. My experience has been horrible since day 1. When the guy came out to set up my service he was very rude and complained he had to get his ladder to reach a high enough level to mount the satellite and then complained he had to run a line to my living room to get it all hooked up. When he was done he then told me that that I would need to pay for the "setup" in cash and i couldn't add it on to my bill which was... More...
    (Cable TV)
    FairmontDC's Picture   FairmontDC    1 Comments   Comments
  • Horrible Services



    Taking your DIRECTV service with you to your new home is easy, yeah i call bullshit on that. I only moved about 2 blocks away from my old house into an apartment. The representatives set up a installation date, and when that day did come no one showed up. I called them asking what was going on and they said that the date in their system was for tomorrow. I explained that i got an email stating that it was supposed to be for today, and asked why that was. Lady was completely rude and said i was wrong and when she did check the email i got was dumbfounded. She then told me she had no idea why... More...
    (Miscellaneous)
    mel565's Picture   mel565    0 Comments   Comments
  • would not give me services



    I just called to order direct tv was on the phone for over a hour and they told me I was denied because my mom had direct tv and owed 200 dollars back in 2006. at the time I didn't even live with her I was just marred and on my own I did live in the house a year before in 2005. it really pissed me of considering that should have nothing to do with me it wasn't my bill and I never lived with her the time she had it. my mom was upset and called them to for giving out her info they should have never told me the balance due. can they even so this? More...
    (Cable TV)
    djprice143's Picture   djprice143    0 Comments   Comments
  • Crazy Horrible Drivers



    You guys need o pick better drivers. One of your drivers tried to run me off of the road with my 7 month old son in the car. He about smashed into the right side of my car on purpose. I was getting off of Veterans Parkway onto 204 East.I was on the left side and he on the right. It turns into a one lane. Well I sped up to get to speed and he obviously didn't want me in front of him.So I was already on the one lane and he was right next to me on it and start moving closer and closer to me trying to pushed me out of the way. It was a white Chevrolet Van with the Direct tv logo on the... More...
    (Delivery Services)
    Pissoff33's Picture   Pissoff33    0 Comments   Comments
  • DIRECT TV POOR CUSTOMER POLICY!



    After spending an hour and 20 minutes on the phone and speaking with 5 different people I can't believe what I am hearing! I have a Direct TV dish on my home, and I want it to be uninstalled. Since I am not a Direct TV customer I have been told 5 times that it is Direct TV's policy for me to do it myself. I have zero training in cable or dish, and they told me to do it myself. All I asked for was a tech to come out and remove if properly. Instead it's their "policy" for someone with no training to climb a roof, and mess with cables. So if I fall, or get shocked then... More...
    (Satellite)
    Joshua123's Picture   Joshua123    0 Comments   Comments
  • Lack of customer service



    Directv is a rip-off. No one knows what they are talking about...everytime I contacted Directv with ANY issue, I was always given different information from any customer care person I spoke to. They do NOT keep good records. I moved and did not want to keep directv...ok, yes, i will pay the penalty, unfortunately. But i was told i had to send the equipment back. Of course...but they told me they would send me a prepaid box in 3-4 days, 7-10 days...everyone said something different. I couldn't wait for these boxes to come as I had a mover scheduled during that time frame. They said if... More...
    (Satellite)
    charlieshit's Picture   charlieshit    0 Comments   Comments
  • Sales price not honored



    We are moving I wasted two hours last night trying to establish a bundle of TV and internet for our new home. I was forced to settle on a TV package then sent to the Internet department. Two issues: The quote for a bundle was not honored after setting up the TV package and though they knew I had internet service from a partner, were not able to set it up in the new location with my name. Would have to rework the entire proposal in my wife's name... not a big issue but didn't seem like they were excited to take this path. Numerous "discrepancies" in the story from... More...
    (Satellite)
    gwest's Picture   gwest    0 Comments   Comments
  • "slammed" by DirectTV



    We have Direct TV service at our home and added it to our vacation house. When it was added, we emphasized that we only lived there part time and wanted minimum service which was supposed to be noted on the account. Just noticed that they were adding an NFL package automatically unless I called by specific date! Since when is it ok to charge me for something without authorization and require that I call so that I NOT be charged. Big rip off. Cancelled the service and paid the penalty. More...
    (Cable TV)
    debbypeppers's Picture   debbypeppers    0 Comments   Comments
  • Directv lost satellite connection



    Bumped in to our Direct TV satellite dish while mowing-I don't know for sure if that is what caused it or not, but now we have NO satellite connection-on all THREE of our TV's. Called DirecTV, and I even have the Protection Plan, which they say will not cover this-what??? and they informed me that it will be SIX days before someone can come out and take a look at it!!! We have been with DirecTV since 1997--what in the heck ever happened to taking care of loyal customers??? They could send someone here on horseback and it wouldn't take SIX days!!! Thinking very seriously... More...
    (Satellite)
    TbluebonnetX's Picture   TbluebonnetX    1 Comments   Comments
  • HORRIBLE



    I was promised by a "Donald" a wonderful package that included tv phone and internet for about $70 a month. I was then contacted about the install and verified the date for the tech to come and install it. When the tech came he did not have half of the equipment that i was supposed to get not to mention that when i tried to talk to customer service about it they just kept going on about "extra fees for equipment" and extra monthly charges for the DVR (Genie) that i was promised. i would highly recommend you stay away from direct tv. More...
    (Cable TV)
    Circleoflight's Picture   Circleoflight    0 Comments   Comments
  • Direct TV FRAUD



    Bundle advertisement for TV,INTERNET AND PHONE in conjuction with ATT is false you call for the deal and they only provide the TV service and ripp you off on the other two services. I call customer service and they toll me there is no internet service in my area that is bullshit.and that I only contract TV service thats another lie.They want 460 dollars for cancelling. Watch out ATT ,i heard that you buying direct tv and you are getting a thieves company. More...
    (Advertising)
    dan2954's Picture   dan2954    0 Comments   Comments
  • THE WORST CUSTOMER SERVICE



    My husband has had directv for quite some time. We have been experiencing a lot of technical issues for the last 6 months or more. I would actually like for you to take a look at ALL OF THE PROBLEMS we have encountered recently before responding to this. The account is in my husbands name Beau Hunter phone number on acct is 918 851 9776 PLEASE LOOKIT UP!!!!! We have had several technicians at our new residence 3523 Kings Mountain Dr Kingwood TX 77345. Most recently supposedly a case manager was at our house YESTERDAY to try and fix our latest issue the representative I spoke with to get... More...
    (Satellite)
    Thunter13's Picture   Thunter13    0 Comments   Comments
  • direct tv customer



    Hi I am a direct tv customer and if you came here to get an idea of what you want for cable I am here to tell you as a customer I rate direct tv as a 1 of 10 because first of dish is the worse chose for you if you don't make much money but still like to enjoy television.. My dish keeps freezing up on me, sometimes for hours on a very much sunny and beautiful day. And when I called the customer service line I find out that I have to pay for someone to come and take a look at it. It's waste of money and two years of contract you are stuck with. More...
    (Cable TV)
    Hopeibra's Picture   Hopeibra    0 Comments   Comments
  • Cancellation fee?



    I have been a member since 2012. I actually referred my FAMILY to them because I thought they were great at first. Not to mention I was excited about the 100.00's back, which also is a HORRIBLE deal because it splits it up onto 10 MONTHS so you get back 10.00 a month. Which I guess I cant complain but when they stopped giving it half way through? that was BS. Okay not a problem, then my bill was always increasing every month? how? So I call and they said my contract was up and now was receiving the full price, still not an issue so I talked with them to try to lower my bill and the... More...
    (Satellite)
    jillrose23's Picture   jillrose23    0 Comments   Comments
  • Directv Customer Service



    I recently am in contract with DIRECTV as of May 2014. Since my first conversation with a representative from DIRECTV I have been suspect about the competence of the company and services. And as of today, my suspicions have proven to be very valid. I have emailed and called and spoken with various representatives that have yet to provide a resolution to my problem. In fact, the lies continue to mount as I am told different information regarding my referral credit and when it will be applied. In addition to this, when trying to resolve billing issues regarding free receivers I am... More...
    (Featured Editor)
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