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  • DIRECTV takes away half your channels

    I've recently had to switch from at&t uverse to DIRECTV. When I did they told me I would be getting all the channels I currently got with uverse for the same price. They lied. I lost about a quarter of the channels I was getting and had to upgrade to a more expensive package to get half of them back. Also sometimes when you try to record something it will say it is scheduled to record but when you go to watch it after the fact it didn't record. DIRECTV frankly sucks. More...
    (Cable TV)
    ElCluffo's Picture   ElCluffo    0 Comments   Comments
  • Worst customer service experience of my life

    I scheduled my direct tv appointment monday guy was rude went outside for a minute an a half came back in told me he couldnt install my services an didnt give a reason i had to wait a whole week an then another tech came an told me i had to pay 75$ for a optimizer an i called the direct tv back got passed to three different headset representives an then the their only solution was to reschedule ...for the thrid time?straight bullshit i wouldnt recommend this service for anyone an i will be on facebook sharing my experience unorganized unprofessional an no problem solving skills for the... More...
    (Cable TV)
    Angelastr29's Picture   Angelastr29    0 Comments   Comments
  • No pac 12 network

    I was told years ago directv was in negotiations with pacn. Still no network. The pacn even warned you people would wanna leave your services. I refuse to go another football season with out this network. I pride myself in not missing my teams games as a die hard fan. I have had to drive across town to friends or family just to watch pac 12 network games. I find it very discriminatory, when u play other NCAA networks. I'm sick of this I pay alot of money and this is the main reason I have cable t.v. for my sports. I missed 5 games of being able to be comfortable watch in my own home.... More...
    (Cable TV)
    Viper23's Picture   Viper23    0 Comments   Comments
  • DirecTV service

    I never write reviews on anything, but my experience with DirecTV was so horrible that I feel obligated. I moved from North Carolina to Ohio and decided to try DirecTV. After installation I never had any channels. I called 3-4 times and they sent someone out twice and they never fixed it. Finally after 3 months of not having cable and calling multiple times they finally realized my zip code in their system was for north carolina and not ohio which was why I was not getting service. I offered them an opportunity to fix it by refunding those months and giving me the package at the price... More...
    (Cable TV)
    emanhard28's Picture   emanhard28    0 Comments   Comments
  • Direct TV rep Zane cancelled our football package when we asked for supervisor

    We were being incorrectly billed for the NFL Ex package when we wanted basic football package. Called customer service and they were inexplicably unable to correct the error without sending me to a specialist. Specialist "Zane" noted our bill was currently due and he could not correct the error. I stated the error was IN the billing and that it should be corrected - as the problem was Direct TV's. Zane said he couldn't do it and had to connect me to a supervisor. I said no problem, I would be happy to hold. Zane came back and said he had just gotten permission... More...
    (Cable TV)
    estherflo's Picture   estherflo    3 Comments   Comments
  • Customer Service

    I called Direct TV on 9/12/15 because I could not log into my account. The message said it could not find me in the database (Customer for 5 years). I called to have them reset my id and password. 4 representatives later and 2 hours I still can't get anyone to help. Is this what service we will get undet AT&T More...
    lambre54's Picture   lambre54    4 Comments   Comments
  • Worse satellite ever..

    We order from Direct TV a yr ago, and they told us it be this much then once we sign up for it ,and 2 yr contract was done deal. All sudden price goes up ,they said no it's this much ,but before did sign up for it ,it was a lower price. They just want you to get locked in their contract, and once you are. BAM.. not the same price as they told you to begin with. I would never recommend this service to anyone. Veryvery unsatisfied customer... More...
    tvoyles24's Picture   tvoyles24    2 Comments   Comments
  • Will Lie about services then charge you a fee for their mistake!!!!!!!!

    I was drawn in by the promise of internet and cable. After I signed for services DIRECTV stated that they did not provide internet service in my area, I would have to go through their partner provider. Turns out their partner provider also DID NOT service my area. I was told I needed to research internet providers if I wanted internet. If I wanted to end my contract I would have to pay a $400 cancellation fee! FREE ADVICE! Make sure the provider you are signing up for provides all service they promise and doesn't have to use a "Partner" for internet or phone. More...
    (Cable TV)
  • DirectTV charges to repair their boxes

    We our now into our second DirectTV replacement box. We suffer constant freezing and pixilation of recorded shows. Both times Direct TV determined that their box which they owned failed. Each time they have agreed that the only way for us to get the quality programming they promise is to replace our box. Okay. So far so good. They replace the box for free. So far so good. But, now the Catch 22. They insist that a service tech come out, and regardless of the problem, we have to pay $49 for that, or else instead pay $7 per month or $84 a year for a service contract. Thus, we are out... More...
    (Cable TV)
    DrRex's Picture   DrRex    0 Comments   Comments
  • Inept Service, Poor Documentation, Customer Service Reps Lie

    Had Directv installed in November of 2014, It stopped working soon after. In December, technicians sent to house and said problem was with dish but they could not fix it because of snow and ice. After numerous other visits over next few months, they determined issue was actually inside house. Technicians changed out switches and boxes. System still could not obtain Sat 1 signals. Reps said they would send out a supervisory crew. The crew no-showed. When I complained about the no-show, the rep said they would issue a credit once the system is fixed and running. This was May after 6 or 7... More...
    Directvlies's Picture   Directvlies    0 Comments   Comments
  • directv customer service

    In june I signed up to upgrade my service to the gene receiver and had to pay for installation and was told I would get a $30 dollar credit for a year that never happened and I had to keep calling to try to get what I was promise the sales rep I was talking to name was Laura graves , she would never return my phone call so I had to talk to a another rep to try and get it straighten out and this went on for 3 months this last week I had to call again because my bill was wrong again, laura call me a told me she took care of it on aug 19 and I should start receiving my credit next month but... More...
    rocksee's Picture   rocksee    1 Comments   Comments
  • DIRECTV Lazy Employees

    I had DIRECTV installers come out two separate times. Both said I could not get DIRECTV because my trees were "too tall" even though I live in the middle of town. I had Dish Network come out once right after the second DIRECTV guy. He actually took the time to find where the dish could go. I now have Dish Network without any problems. Your loss DIRECTV. More...
    Prestoca's Picture   Prestoca    0 Comments   Comments
  • Poor customer service

    I had directv several years ago for almost 7 years and had a great experience. Changed jobs got a $80 discount with fios, so I switched. Recently I moved fios is not in my area so I decided to go back with directv. Worst mistake ever! Lady on the phone quoted me wrong, I ordered 3 boxes tech only came with 2, had to add more to my plan for the 3rd box, had to pay for shipping charges $22.15 when nothing was shipped to my house, the tech came with all the boxes, then the tech wanted to move my Internet modem from my living room to a child's room because he had to and didn't want to... More...
    Nv051707's Picture   Nv051707    0 Comments   Comments
  • Horrible Service

    I just moved to my new home and decided to try Direct TV. Big mistake! My service has not worked since they installed it. It keeps going out. They will send a technician out but a few hours later, no service. That's why they trick you into a 2 year contract. Then they say low prices, oh no!!! Once they hit you with that equipment rental charge you're paying more money than you would if you had gotten a Time Warner Cables Bundle Deal!! This is no deal and they don't have better service! If it rains or the winds blowing you can forget watching TV. I hate I ever went with Direct... More...
    (Cable TV)
    Onelife01's Picture   Onelife01    0 Comments   Comments
  • no words

    I got my cable installed by directv sunday 8/16/2015 today 8/17/2015 an Im already hating this company . first of all the guy almlost got electricuted by making a hole for the canble he was running to the main box foraking it to closed to the power oulet from my living room second of all i hate that the stupid remotes when you turn off the tv the cable box turns off too now im stock with them for 2 year or else I have to pay 400 some dollars to cancel if it was up to me ill cancel the contract today 8/17/15 More...
    (Cable TV)
    chevyc10's Picture   chevyc10    0 Comments   Comments
  • Cancellation fee

    I am moving to Tampa, Florida and will be unable to afford cable T.V. I called today to talk to two people and they were unable to cancel the cancellation fee. When I signed up I had a full time job. I was forced to retire and cannot afford to have cable TV. I can't believe I will have to pay $260 in cancellation fees. I will be unable to pay you in one lump sum it will have to be payments which will delay me getting any TV services. I will make sure I let others know what a rip off your company is, you will be making $260 off of me because I wasn't aware I was going to have... More...
    (Cable TV)
    EmmaGracie22's Picture   EmmaGracie22    0 Comments   Comments
  • Direct TV and cancelation FEES

    After 6 years of service I move and because my new landlord will not allow their big dish on his property they still say I have to pay my early termination fee Customer service is the worst They don't care about any of their customers It's just all about the almighty dollar to them Then threaten me if I don't pay to send me to collection agency and ruin my good credit I work for minimum wage and after all moving fees have to come up with cancelation fee for this awful company Will never trust TV company again More...
    (Cable TV)
    Mar6's Picture   Mar6    0 Comments   Comments
  • Worst Customer service- property damaged

    After 8 hours of failed attempts to install service, tech drilled 4 unnecessary holes in the wall of my new house. Customer service refused to credit my account for this huge inconvenience, saying they will only pay up to $150 for the repair but I have to get estimates for and be home for the estimate and the work, missing multiple hours of work. The kicker is the previous owner of the house had directv without holes in his wall and this tech couldn't figure out how to do it after 8 hours and drilled extra holes in the wall before realizing they were in the wrong place. The tech left... More...
    smtiner's Picture   smtiner    0 Comments   Comments

    DO NOT DO BUSINESS WITH DIRECT TV! I have been with Direct TV for 10 years. I called yesterday to have my account closed. When I spoke to the representative yesterday, I inquired about the new customer charges and asked if I could get that or to lower my bill. I was told no. I asked if I cancelled my service and had it started again, could I get the great rate that the new customers got (remember, I have been with them for 10 years). I was told no, that I would be a returning customer. I then told them to disconnect my account on 8/8/15. This morning on 8/2/15 NO TV SERVICE. I called to... More...
    Junebug1115's Picture   Junebug1115    0 Comments   Comments
  • DIRECTV charged penalty for unauthorized contract

    I opened a DIRECTV account years ago. In the past year my husband added a contract to the account, unbeknownst to me. We are divorcing and I want to change the account to his name, since he is remaining in the home. DIRECTV would not do this. I have to close my account and he needs to open his own account. They have proof he made the account change and I never added him as an authorized user when he added the contract to our account. I have to pay a $300 penalty for breaking a contract I never authorized. Meanwhile my soon to be ex-husband is adding more contractual fees to my account, and... More...
    (Cable TV)
    delorenzom's Picture   delorenzom    0 Comments   Comments
  • Horrible experience

    This "company" sends me Visa card redemptions in the mail and won't redeem them since I signed up with them four days ago. They told me I don't need the flier to receive the offer, yet when I called to sign up nothing like this was offered to me. They do not care. Also, I had a bad installation experience that they have zero concern for. The installer drove into our tree, knocking a branch off, came in and out of our brand new home eith his slip covers on his dhoes, not bothering to remove them when he exited the home. He moved our bed which he didn't ask about... More...
    Npierce79's Picture   Npierce79    0 Comments   Comments
  • direct tv lying to me

    i have been a long time costomer of direct tv.i have had trouble with my sevice for over a year the the littlest dark cloud service would be would freeze fast for would not stop. finally i had enough my contract was out i called told them to fix it or remove it.the woman said our equipment was out dated. said they were going to put all new equipment in at no cost to us and no renewal of our contract.they came the next day intallled it i was very additament that i was not renewing my contract.the woman said there wouldn,t be any charges or renewal of the contract after it was in my... More...
    randy1's Picture   randy1    0 Comments   Comments
  • Over charged my credit card

    I'm a very upset customer right due to your employee badge number 1006 charged too much to my bank account without my permission. I only told her to take out 130.00 out on my account and she took out 315.59 and I didn't authorize that amount. I have also experience other promblems with your company and right now I'm not pleased with your services. I will be looking at other cable company to replace you. Badge # 1006 needs to be written up for giving false information to customers and not doing her job!! More...
    (Cable TV)
    7063416289's Picture   7063416289    0 Comments   Comments
  • Horrible Customer Service

    My mom recently had to speak to customer service about a billing issue. The man called my mother a "liar" and that the previous customer service agent was "blowing smoke up her butt". He raised his tone and got very hostile while my mother did nothing to provoke this. She had explained the billing error to the lady before him and everything was fine, then he got rude and started saying these things about her. Tonight, we called because a station was down. (We're missing our finale!!) The man did absolutely nothing to help or even give me a time frame. He offered no... More...
    KatelynC's Picture   KatelynC    0 Comments   Comments
  • Directv Customer Service

    I have wasted more than 3 hours on hold with DirecTV and Century Link today trying to get the NFL Sunday Ticket charge removed from my DirecTV billing. I called last month and requested the same thing but the $41.99 for NFL Sunday Ticket is on my bill which is automatically paid from my checking account through Century Link. I have been a Century Link customer since 1979 but unfortunately bundled DirecTV with my Century Link account in February of 2014 and have nothing but problems with DirecTV and can not wait for the two year contract with them to be done so I can return to Dish... More...
    (Cable TV)
    Jamieinbuhl's Picture   Jamieinbuhl    0 Comments   Comments
  • Horrible experience with DirecTV

    I would just like to say that I have been very unhappy with DirecTV and can NOT wait until I can cancel their contract and return to Dish Network!! I called last month and told them I DID NOT want to be automatically billed for the NFL Sunday Ticket, I am a 53 year old woman who lives by herself and DOES NOT watch football!! But when my bill is available online, there is that charge causing my Century Link bill to be $170!!!!! To be auto matically deducted from my checking account this month!!! I have now been on hold between the two companies for close to THREE HOURS trying to resolve... More...
    (Cable TV)
    Jamieinbuhl's Picture   Jamieinbuhl    0 Comments   Comments

    Cancelled my contract with D TV, paid penalty fee and all monies owed, returned equipment in timely manner, have USPS receipt with date of 6/16/2015, spoke with customer service rep to confirm receipt of equipment, cust rep confirmed that equipment had been received during the week of June 21,2015 but as of the day we spoke July 9, 2015 it had not been noted into the System. If my equipment was received by D tv before the end of the 3rd week of June 2015 WHY WAS MY MONEY WITHDRAWN from MY CHECKING ACCT by DIRECT TV on JULY 220,2015 for NON RETURN of EQUIPMENT? GROSS INCOMPETENCE or is it... More...
    diane1954's Picture   diane1954    1 Comments   Comments

    For 4 months I have had in issue with Directv's automated phone system. When I call in I get the questions and prompts, but when it comes to the final step the auto system forwards me to a live Cust Serv Rep, where they charge 5.00 to make a live payment. for the past 3 months, I have tried to get this issue fixed but to no avail or remedy/resolution. The only thing I get is frustrated, pissed and empty apologies from reps who spout off about how great DTV. Since its now 4 months of wasting my time and getting empty promises and the run around I am about to cancel my account and go... More...
    JKNINLA's Picture   JKNINLA    0 Comments   Comments
  • Billing Scam

    I regret changing from my cable service to Direct TV. I have been overcharged on every single bill when I was "promised a bill of $79.00 a month. They claim they are one month behind the phone company billing. Sorry, this is unprofessional and super frustrating because they lock you in a commitment. I have to wait another year and 1/2 before I can dump this company! As an educator, I cannot afford a $300 bill monthly! Do not agree to their "trial period" for movies...they will bite you. More...
    krisfigrsk8tr's Picture   krisfigrsk8tr    0 Comments   Comments
  • Directv Horrible Service

    Horrible service, I Moved and its been over a month and still haven't been able to get them to transfer the service even though they keep on charging me monthly when I cant even see anything. They charged me $200 just to transfer the service, tech showed up on 7/9/15 and said he couldn't get any signal, he told me that he would cancel the service himself but didn't. I called customer service and was told that if I wanted to cancel I had to pay over $300 on cancellation fees, when it isn't my fault that I cant get any service. Said that they had to send another tech and... More...
    (Cable TV)
    jcesar0586's Picture   jcesar0586    0 Comments   Comments
  • No Tech Service

    I had scheduled a tech come to my house to fix the no signal I was receiving. He looked at at my dish on roof and refused to fix. it was Directv that installed my dish after they did a site survey. I have already lost 6days without programing and now another 4 days. Before the tech left he had the blessing of his boss. He claimed the roof pitch prohibited him from being on roof to fix. More...
    kf4ngk's Picture   kf4ngk    0 Comments   Comments
  • Charges for everything

    I became a direct tv customer in March of 2015. Although they stated that the insatlation was free at costco I was charged for multiple things. The install technition told me that since I was installing a wireless receiver I had to pay a $100 fee to direct tv, then as the install continued I was presented with another fee. The tech had mentioned that since I had a tile roof I would have to pay another $100 for what they called an under auning instal, which required a different bracket. I decided to go with instal not knowing that future charges would come. I moved homes in June 2015 and... More...
    raulito73's Picture   raulito73    0 Comments   Comments
  • Direct TV and CenturyLink - RIP OFF

    Unless you plan on doubling your bill for worthless TV and slow internet, do not use Direct TV and CenturyLink. It looks great and all the discounts make sense, but after 12 months both companies practically double your bill. For example, I started off paying about $55 for Direct TV and $35 for CenturyLink internet. Not bad for the package and it made sense since Suddenlink charged the same price for less channels and slower internet. At the 12-month anniversary my cable jumped to $105 and internet to $70 - and no, this was the basic package for internet and the select package for... More...
    (Cable TV)
    samahart's Picture   samahart    0 Comments   Comments
  • Direct TV

    I just got off the phone with DirectTv after about an hour. I have experienced the WORST customer service ever. Nobody knows how to help you and the just keep transferring you to person after person. I had to hang up on one of the ladies because was ridiculously rude. She was misunderstanding what I was asking for and then instead of listening to me she just kept over talking me and telling me she would have to charge me for new equipment since it had been more than 30 days.They advertise as having the best customers service but I only had one person out of five be polite to me within... More...
    lakeisha16898's Picture   lakeisha16898    1 Comments   Comments
  • direct tv

    6-12-15 I spoke to someone about my discounted bill he simply told me when I had asked him do i have to pay a certain amount and his reply was that I will have to the dicounted bill he never used the word generate of how your fucked up system work and I will be contacting new channel 7 about the stress yall have given me today 6/29/15 More...
    (Cable TV)
    niomi's Picture   niomi    0 Comments   Comments
  • Directtv overcharging

    On 06/05/15 $105..93 was withdrawn from my bank for my monthly bill of Directtv. On 06/19/15 I called to have my Directtv cancelled. The ;person I spoke with set it up to have it disconnected on midnight of 06/21/15 since that would be the last day on the billing cycle. On Monday 06/22/15, I notice that $105.93 was withdrawn from my bank again on 06/19/15. I call Directtv and let them know of the situation and I'm told that its not showing up on their end. I explain that its showing up on my statement. I call my bank and they give me the auth # that was provided that the money was... More...
    shortgirl61's Picture   shortgirl61    0 Comments   Comments
  • Slammed, tried to force me into contract, cancelled with balance, Direct TV sent me

    Visa card with the credit they owed me, thru Citibank, which I did NOT agree to them releasing my name & info for a credit/debit card. To get the credit owed, I had to use the Visa, which opened an account I did not want or agree to, so I cut the card up. They then sent a statment, charging the amount of the refund I was due, to make a zero balance. This company use to be great, however, they are criminal in how they treat customers. WILL NEVER allow them into my home again....BEWARE...there's no end to their slimy bs. tactics....was a customer since 2005, and they are yuk... More...
    (Cable TV)
    vca2015's Picture   vca2015    0 Comments   Comments
  • Donot even bother unless you want to be overcharged for nothing

    This is by far the worst cable service I have ever had to deal with. Every month it seemed like I was being charged for something new. The worst part was that they would give you absolutely no heads up or time to correct things before they billed you for the extra charges. It was just a guessing game of why my bills was an extra 40$. Every time I did try to call and correct things, I could not understand the person I was talking to making communication very hard. Also, if you want to cancel your service you might need to set an extra month aside just deal with them. They called me twice a... More...
    (Cable TV)
    Jewell's Picture   Jewell    0 Comments   Comments
  • moving disaster

    Rip off, will end service as soon as contract is up! Do not use this service. 238 to move service when dish network dies it fit free. 360 to end my contract. I always heard this company was crooked and will rob you blind. It's true, Jasmine is the representative I talked to both times I called and quoted me different prices each day. More...
    (Cable TV)
    doha's Picture   doha    0 Comments   Comments
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