DIRECTV Consumer Complaints All Reviews

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DIRECTV Reviews

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  • Directv has no e-mail support



    For some reason that defies common sense, Directv has decided not to provide any e-mail support of any kind to their customers who they call "valued" but don't step p to prove that. I just wanted to find out what the new time for the NFL broadcast was since the NFL had cancelled the original new broadcast time due to inclement weather and the person on the phone told me to go to the website. THe website gave me no information, there is no e-mail support and the chat kicks me out because they use a different browser. Result: NO HELP WHATSOEVER!? What's the point of paying... More...
    (Cable TV)
    jameselmer's Picture   jameselmer    0 Comments   Comments
  • Direct TV



    Direct TV I thought that by FCC rules they would be required to provide the Major Networks to it's customers. I just talked to their Cust Service Dept. ABC is gone and they have no idea when a substitute for Channel 9 WUFT, will be available to me. I asked : that as one of the big three was no longer available to me would I get a reduction in my bill? I was told no way. We changed to this Company 4 - 5 months ago and nothing but an on going screwup. I'm glad we refused to sigh a contract as we are gone. AT&T used to be the best but no longer!! More...
    (Satellite)
    Richard3's Picture   Richard3    0 Comments   Comments
  • Direct TV is a no from me



    Probably the worst company I have ever had to deal with when it comes to survive. it has become beyond ridiculous that I have to be on the phone with them for 2 hours on Christmas Eve because the TV just stops working randomly. We pay our bills on time so I assure you that is not the issue. I beyond tired of wasting my time trying to get my direct TV survive to work. This should not be a every other month issue. More...
    (Cable TV)
    Productsinuse's Picture   Productsinuse    0 Comments   Comments
  • Direct TV truck blocking my driveway!



    I have been a Direct TV subscriber for years and have always been pleased with their service. Unfortunately, this morning I found one of their repair trucks blocking part of my driveway. I needed to get my kids to school and had to drive over my grass to get out of my driveway. The plate number on the van was Z15 2291. There was ample parking all along the street and so I do not understand why this repairman chose to park where he did. Evidently, it does not pay to already be a customer!’ More...
    (Satellite)
    Scimom's Picture   Scimom    0 Comments   Comments
  • remote control



    Directv tec support have got to be the dumbest people on earth.I talked to four people,one said they were a expert .None of them helped me at all. One told me my brand new remote must be broken.All I wanted to do was program my remote to my receiver so it would work in RF mode. Good thing I found my Universal remote control user guide, took me about five min,to fix it.They kept trying to mess with my receiver.I told them my receiver was all ready in RF mode.All I had to do was put in six numbers on my remote and Bingo,Fixed. And you dont even have to have the receiver or tv on to do it. I... More...
    (Satellite)
    sickofdtv's Picture   sickofdtv    0 Comments   Comments
  • Direct still has issues after having 3 service guys here to try & fix it????



    I started my DIRECTV service on 5-17-16, from the start I had channels that were freezing up to where I missed scenes from my shows! Also, if it sprinkled light rain showers you could not watch tv at all since the picture was gone! The pictures also faded out, and even when recording on the DVR the channels would still have issues and freeze up! After several calls to AT&T reps who were either hard to understand English or hard to deal with since I caught them lying to me several times and only seemed to be concerned about their commissions!! I finally got to talk to a DIRECTTV rep... More...
    (Cable TV)
    Tme48161's Picture   Tme48161    0 Comments   Comments
  • Don't Let It Snow



    We switched from AT&T Uverse to DirecTV and SO SORRY we did. When it's working it's fine BUT we just had a light snow fall and I have to get on the roof and clear the dish. Was told at the AT&T store that won't happen because they have a small heater built in that prevents that from happening just a couple of months ago, I should add it was 60 and sunny. long story short after being on the phone for over an hour and being given to 5 different people, the supervisor says they have NO such thing as a heater on their dishes. The first lady I talked to says oh you want... More...
    (Delivery Services)
    Michael587's Picture   Michael587    0 Comments   Comments
  • DIRECTV takes away half your channels



    I've recently had to switch from at&t uverse to DIRECTV. When I did they told me I would be getting all the channels I currently got with uverse for the same price. They lied. I lost about a quarter of the channels I was getting and had to upgrade to a more expensive package to get half of them back. Also sometimes when you try to record something it will say it is scheduled to record but when you go to watch it after the fact it didn't record. DIRECTV frankly sucks. More...
    (Cable TV)
    ElCluffo's Picture   ElCluffo    0 Comments   Comments
  • Worst customer service experience of my life



    I scheduled my direct tv appointment monday guy was rude went outside for a minute an a half came back in told me he couldnt install my services an didnt give a reason i had to wait a whole week an then another tech came an told me i had to pay 75$ for a optimizer an i called the direct tv back got passed to three different headset representives an then the their only solution was to reschedule ...for the thrid time?straight bullshit i wouldnt recommend this service for anyone an i will be on facebook sharing my experience unorganized unprofessional an no problem solving skills for the... More...
    (Cable TV)
    Angelastr29's Picture   Angelastr29    0 Comments   Comments
  • No pac 12 network



    I was told years ago directv was in negotiations with pacn. Still no network. The pacn even warned you people would wanna leave your services. I refuse to go another football season with out this network. I pride myself in not missing my teams games as a die hard fan. I have had to drive across town to friends or family just to watch pac 12 network games. I find it very discriminatory, when u play other NCAA networks. I'm sick of this I pay alot of money and this is the main reason I have cable t.v. for my sports. I missed 5 games of being able to be comfortable watch in my own home.... More...
    (Cable TV)
    Viper23's Picture   Viper23    0 Comments   Comments
  • DirecTV service



    I never write reviews on anything, but my experience with DirecTV was so horrible that I feel obligated. I moved from North Carolina to Ohio and decided to try DirecTV. After installation I never had any channels. I called 3-4 times and they sent someone out twice and they never fixed it. Finally after 3 months of not having cable and calling multiple times they finally realized my zip code in their system was for north carolina and not ohio which was why I was not getting service. I offered them an opportunity to fix it by refunding those months and giving me the package at the price... More...
    (Cable TV)
    emanhard28's Picture   emanhard28    0 Comments   Comments
  • Direct TV rep Zane cancelled our football package when we asked for supervisor



    We were being incorrectly billed for the NFL Ex package when we wanted basic football package. Called customer service and they were inexplicably unable to correct the error without sending me to a specialist. Specialist "Zane" noted our bill was currently due and he could not correct the error. I stated the error was IN the billing and that it should be corrected - as the problem was Direct TV's. Zane said he couldn't do it and had to connect me to a supervisor. I said no problem, I would be happy to hold. Zane came back and said he had just gotten permission... More...
    (Cable TV)
    estherflo's Picture   estherflo    3 Comments   Comments
  • Customer Service



    I called Direct TV on 9/12/15 because I could not log into my account. The message said it could not find me in the database (Customer for 5 years). I called to have them reset my id and password. 4 representatives later and 2 hours I still can't get anyone to help. Is this what service we will get undet AT&T More...
    (Satellite)
    lambre54's Picture   lambre54    4 Comments   Comments
  • Worse satellite ever..



    We order from Direct TV a yr ago, and they told us it be this much then once we sign up for it ,and 2 yr contract was done deal. All sudden price goes up ,they said no it's this much ,but before did sign up for it ,it was a lower price. They just want you to get locked in their contract, and once you are. BAM.. not the same price as they told you to begin with. I would never recommend this service to anyone. Veryvery unsatisfied customer... More...
    (Satellite)
    tvoyles24's Picture   tvoyles24    2 Comments   Comments
  • Will Lie about services then charge you a fee for their mistake!!!!!!!!



    I was drawn in by the promise of internet and cable. After I signed for services DIRECTV stated that they did not provide internet service in my area, I would have to go through their partner provider. Turns out their partner provider also DID NOT service my area. I was told I needed to research internet providers if I wanted internet. If I wanted to end my contract I would have to pay a $400 cancellation fee! FREE ADVICE! Make sure the provider you are signing up for provides all service they promise and doesn't have to use a "Partner" for internet or phone. More...
    (Cable TV)
  • DirectTV charges to repair their boxes



    We our now into our second DirectTV replacement box. We suffer constant freezing and pixilation of recorded shows. Both times Direct TV determined that their box which they owned failed. Each time they have agreed that the only way for us to get the quality programming they promise is to replace our box. Okay. So far so good. They replace the box for free. So far so good. But, now the Catch 22. They insist that a service tech come out, and regardless of the problem, we have to pay $49 for that, or else instead pay $7 per month or $84 a year for a service contract. Thus, we are out... More...
    (Cable TV)
    DrRex's Picture   DrRex    0 Comments   Comments
  • Inept Service, Poor Documentation, Customer Service Reps Lie



    Had Directv installed in November of 2014, It stopped working soon after. In December, technicians sent to house and said problem was with dish but they could not fix it because of snow and ice. After numerous other visits over next few months, they determined issue was actually inside house. Technicians changed out switches and boxes. System still could not obtain Sat 1 signals. Reps said they would send out a supervisory crew. The crew no-showed. When I complained about the no-show, the rep said they would issue a credit once the system is fixed and running. This was May after 6 or 7... More...
    (Satellite)
    Directvlies's Picture   Directvlies    0 Comments   Comments
  • directv customer service



    In june I signed up to upgrade my service to the gene receiver and had to pay for installation and was told I would get a $30 dollar credit for a year that never happened and I had to keep calling to try to get what I was promise the sales rep I was talking to name was Laura graves , she would never return my phone call so I had to talk to a another rep to try and get it straighten out and this went on for 3 months this last week I had to call again because my bill was wrong again, laura call me a told me she took care of it on aug 19 and I should start receiving my credit next month but... More...
    (Satellite)
    rocksee's Picture   rocksee    1 Comments   Comments
  • DIRECTV Lazy Employees



    I had DIRECTV installers come out two separate times. Both said I could not get DIRECTV because my trees were "too tall" even though I live in the middle of town. I had Dish Network come out once right after the second DIRECTV guy. He actually took the time to find where the dish could go. I now have Dish Network without any problems. Your loss DIRECTV. More...
    (Satellite)
    Prestoca's Picture   Prestoca    0 Comments   Comments
  • Poor customer service



    I had directv several years ago for almost 7 years and had a great experience. Changed jobs got a $80 discount with fios, so I switched. Recently I moved fios is not in my area so I decided to go back with directv. Worst mistake ever! Lady on the phone quoted me wrong, I ordered 3 boxes tech only came with 2, had to add more to my plan for the 3rd box, had to pay for shipping charges $22.15 when nothing was shipped to my house, the tech came with all the boxes, then the tech wanted to move my Internet modem from my living room to a child's room because he had to and didn't want to... More...
    (Satellite)
    Nv051707's Picture   Nv051707    0 Comments   Comments
  • Horrible Service



    I just moved to my new home and decided to try Direct TV. Big mistake! My service has not worked since they installed it. It keeps going out. They will send a technician out but a few hours later, no service. That's why they trick you into a 2 year contract. Then they say low prices, oh no!!! Once they hit you with that equipment rental charge you're paying more money than you would if you had gotten a Time Warner Cables Bundle Deal!! This is no deal and they don't have better service! If it rains or the winds blowing you can forget watching TV. I hate I ever went with Direct... More...
    (Cable TV)
    Onelife01's Picture   Onelife01    0 Comments   Comments
  • no words



    I got my cable installed by directv sunday 8/16/2015 today 8/17/2015 an Im already hating this company . first of all the guy almlost got electricuted by making a hole for the canble he was running to the main box foraking it to closed to the power oulet from my living room second of all i hate that the stupid remotes when you turn off the tv the cable box turns off too now im stock with them for 2 year or else I have to pay 400 some dollars to cancel if it was up to me ill cancel the contract today 8/17/15 More...
    (Cable TV)
    chevyc10's Picture   chevyc10    0 Comments   Comments
  • Cancellation fee



    I am moving to Tampa, Florida and will be unable to afford cable T.V. I called today to talk to two people and they were unable to cancel the cancellation fee. When I signed up I had a full time job. I was forced to retire and cannot afford to have cable TV. I can't believe I will have to pay $260 in cancellation fees. I will be unable to pay you in one lump sum it will have to be payments which will delay me getting any TV services. I will make sure I let others know what a rip off your company is, you will be making $260 off of me because I wasn't aware I was going to have... More...
    (Cable TV)
    EmmaGracie22's Picture   EmmaGracie22    0 Comments   Comments
  • Direct TV and cancelation FEES



    After 6 years of service I move and because my new landlord will not allow their big dish on his property they still say I have to pay my early termination fee Customer service is the worst They don't care about any of their customers It's just all about the almighty dollar to them Then threaten me if I don't pay to send me to collection agency and ruin my good credit I work for minimum wage and after all moving fees have to come up with cancelation fee for this awful company Will never trust TV company again More...
    (Cable TV)
    Mar6's Picture   Mar6    0 Comments   Comments
  • Worst Customer service- property damaged



    After 8 hours of failed attempts to install service, tech drilled 4 unnecessary holes in the wall of my new house. Customer service refused to credit my account for this huge inconvenience, saying they will only pay up to $150 for the repair but I have to get estimates for and be home for the estimate and the work, missing multiple hours of work. The kicker is the previous owner of the house had directv without holes in his wall and this tech couldn't figure out how to do it after 8 hours and drilled extra holes in the wall before realizing they were in the wrong place. The tech left... More...
    (Satellite)
    smtiner's Picture   smtiner    0 Comments   Comments
  • DIRECT TV HORRIBLE



    DO NOT DO BUSINESS WITH DIRECT TV! I have been with Direct TV for 10 years. I called yesterday to have my account closed. When I spoke to the representative yesterday, I inquired about the new customer charges and asked if I could get that or to lower my bill. I was told no. I asked if I cancelled my service and had it started again, could I get the great rate that the new customers got (remember, I have been with them for 10 years). I was told no, that I would be a returning customer. I then told them to disconnect my account on 8/8/15. This morning on 8/2/15 NO TV SERVICE. I called to... More...
    (Satellite)
    Junebug1115's Picture   Junebug1115    0 Comments   Comments
  • DIRECTV charged penalty for unauthorized contract



    I opened a DIRECTV account years ago. In the past year my husband added a contract to the account, unbeknownst to me. We are divorcing and I want to change the account to his name, since he is remaining in the home. DIRECTV would not do this. I have to close my account and he needs to open his own account. They have proof he made the account change and I never added him as an authorized user when he added the contract to our account. I have to pay a $300 penalty for breaking a contract I never authorized. Meanwhile my soon to be ex-husband is adding more contractual fees to my account, and... More...
    (Cable TV)
    delorenzom's Picture   delorenzom    0 Comments   Comments
  • Horrible experience



    This "company" sends me Visa card redemptions in the mail and won't redeem them since I signed up with them four days ago. They told me I don't need the flier to receive the offer, yet when I called to sign up nothing like this was offered to me. They do not care. Also, I had a bad installation experience that they have zero concern for. The installer drove into our tree, knocking a branch off, came in and out of our brand new home eith his slip covers on his dhoes, not bothering to remove them when he exited the home. He moved our bed which he didn't ask about... More...
    (Satellite)
    Npierce79's Picture   Npierce79    0 Comments   Comments
  • direct tv lying to me



    i have been a long time costomer of direct tv.i have had trouble with my sevice for over a year the the littlest dark cloud service would be lost.box would freeze fast for would not stop. finally i had enough my contract was out i called told them to fix it or remove it.the woman said our equipment was out dated. said they were going to put all new equipment in at no cost to us and no renewal of our contract.they came the next day intallled it i was very additament that i was not renewing my contract.the woman said there wouldn,t be any charges or renewal of the contract after it was in my... More...
    (Satellite)
    randy1's Picture   randy1    0 Comments   Comments
  • Over charged my credit card



    I'm a very upset customer right due to your employee badge number 1006 charged too much to my bank account without my permission. I only told her to take out 130.00 out on my account and she took out 315.59 and I didn't authorize that amount. I have also experience other promblems with your company and right now I'm not pleased with your services. I will be looking at other cable company to replace you. Badge # 1006 needs to be written up for giving false information to customers and not doing her job!! More...
    (Cable TV)
    7063416289's Picture   7063416289    0 Comments   Comments
  • Horrible Customer Service



    My mom recently had to speak to customer service about a billing issue. The man called my mother a "liar" and that the previous customer service agent was "blowing smoke up her butt". He raised his tone and got very hostile while my mother did nothing to provoke this. She had explained the billing error to the lady before him and everything was fine, then he got rude and started saying these things about her. Tonight, we called because a station was down. (We're missing our finale!!) The man did absolutely nothing to help or even give me a time frame. He offered no... More...
    (Satellite)
    KatelynC's Picture   KatelynC    0 Comments   Comments
  • Directv Customer Service



    I have wasted more than 3 hours on hold with DirecTV and Century Link today trying to get the NFL Sunday Ticket charge removed from my DirecTV billing. I called last month and requested the same thing but the $41.99 for NFL Sunday Ticket is on my bill which is automatically paid from my checking account through Century Link. I have been a Century Link customer since 1979 but unfortunately bundled DirecTV with my Century Link account in February of 2014 and have nothing but problems with DirecTV and can not wait for the two year contract with them to be done so I can return to Dish... More...
    (Cable TV)
    Jamieinbuhl's Picture   Jamieinbuhl    0 Comments   Comments
  • Horrible experience with DirecTV



    I would just like to say that I have been very unhappy with DirecTV and can NOT wait until I can cancel their contract and return to Dish Network!! I called last month and told them I DID NOT want to be automatically billed for the NFL Sunday Ticket, I am a 53 year old woman who lives by herself and DOES NOT watch football!! But when my bill is available online, there is that charge causing my Century Link bill to be $170!!!!! To be auto matically deducted from my checking account this month!!! I have now been on hold between the two companies for close to THREE HOURS trying to resolve... More...
    (Cable TV)
    Jamieinbuhl's Picture   Jamieinbuhl    0 Comments   Comments
  • DIRECT TV FUNDING ISIS?



    Cancelled my contract with D TV, paid penalty fee and all monies owed, returned equipment in timely manner, have USPS receipt with date of 6/16/2015, spoke with customer service rep to confirm receipt of equipment, cust rep confirmed that equipment had been received during the week of June 21,2015 but as of the day we spoke July 9, 2015 it had not been noted into the System. If my equipment was received by D tv before the end of the 3rd week of June 2015 WHY WAS MY MONEY WITHDRAWN from MY CHECKING ACCT by DIRECT TV on JULY 220,2015 for NON RETURN of EQUIPMENT? GROSS INCOMPETENCE or is it... More...
    (Satellite)
    diane1954's Picture   diane1954    1 Comments   Comments
  • INEPT CUSTOMER SERVICE HUNGRY FOR MONEY.



    For 4 months I have had in issue with Directv's automated phone system. When I call in I get the questions and prompts, but when it comes to the final step the auto system forwards me to a live Cust Serv Rep, where they charge 5.00 to make a live payment. for the past 3 months, I have tried to get this issue fixed but to no avail or remedy/resolution. The only thing I get is frustrated, pissed and empty apologies from reps who spout off about how great DTV. Since its now 4 months of wasting my time and getting empty promises and the run around I am about to cancel my account and go... More...
    (Satellite)
    JKNINLA's Picture   JKNINLA    0 Comments   Comments
  • Billing Scam



    I regret changing from my cable service to Direct TV. I have been overcharged on every single bill when I was "promised a bill of $79.00 a month. They claim they are one month behind the phone company billing. Sorry, this is unprofessional and super frustrating because they lock you in a commitment. I have to wait another year and 1/2 before I can dump this company! As an educator, I cannot afford a $300 bill monthly! Do not agree to their "trial period" for movies...they will bite you. More...
    (Satellite)
    krisfigrsk8tr's Picture   krisfigrsk8tr    0 Comments   Comments
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