DIRECTV Consumer Complaints All Reviews

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DIRECTV Reviews

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  • Installation/Appointment "Service"



    I'm not sure if Direct just has the most incompetent people ever or the dumbest system ever placed. I call to schedule an upgrade to a new address since I was moving and wanted to upgrade. (I also was not under contract at the time). Was told my new address and appointment was put in for my move-in day so they would have it all done on the same day. So I schedule my whole day around the whole 12-4 availability so I wouldn't be moving stuff while they were installing it. Then I get the call from the technician asking where my old address is because he can't find it. I inform... More...
    (Cable TV)
  • Poor Customer Service from Customer Loyalty Department



    My name is Naomi and I have been a customer of Directv since 2009. I have never spoken to a Customer Loyalty Rep, who's goal wasn't to make me happy and meeting my and my families needs, until today.And I have a feeling it wont be my last.I went through 2 people, the first was nice she was honest and told me she couldn't give me any additional discounts all she could offer was a package change, but transferred to me to the next level where I can get better discounts since I have a grandfathered in package and they could meet my needs much better.Upon being transferred, the... More...
    (Satellite)
    Onyx100's Picture   Onyx100    0 Comments   Comments
  • No service still billing / and early termination fee



    In March 2017 my DirectTV bill went way up. I went into my local AT&T office and they told me the best thing to do was change it to someone else's names. I asked if there would be an early fee and they assured me that no I had no more contract. I was assured that 2 different times and so my roommate then signed up. The then end of April my roommate and I went into At&T again and nice guy/salesman named Bejon (sp) again assured me that this would be easy to do. There were several calls because AT&T's computer appointment issues. He had my contact information and my... More...
    (Cable TV)
    OlaDee's Picture   OlaDee    0 Comments   Comments
  • Lied to by Directv



    recently contracted directv about a issue was told equipment should be up dated customer since 2002. also had old programing package. Could up date that, then asked what if I didnt like package was told had 30 days to swicth back. Well atfer 3 days noticed one channel was missing. Called was told to bad cant swicth back thought they recorded the conversation was told no. nothing they can do well something I can do is change providers. Dont lie More...
    (Cable TV)
    sJung's Picture   sJung    0 Comments   Comments
  • DirecTV should be ashamed of themselves



    I have the service and I have a 5th TV I wanted installed. The rep DANIELLE was a complete unprofessional rep. She rudely interrupted me without fully ALLOWING me to complete my question which caused her to repeat herself several times NOT answering my question AT ALL! This girl needs additional training on how to ZIP IT until the CUSTOMER is done!!! You give half information and make ppl NOT want to do business with you all AT ALL! Worst customer service experience goes to DANIELLE!! Way to go!! Learn how to zip it! More...
    (Cable TV)
    TaTa's Picture   TaTa    0 Comments   Comments
  • No local channels



    Direct TV and our local channel folks are arguing over price... so Direct TV blocks all the local channels... except the NBC station. I really don't care about the problems between Direct TV and local channel management. I pay for a service from Direct TV... their commitment is to provide me the entertainment I signed up for and pay for. Therefore, when Direct TV blocks my services I should be compensated... my monthly service fees should be reduced. Why isn't that happening?... and why isn't Direct TV communicating me with about when my local channels will be unblocked.... More...
    (Satellite)
    mjbr's Picture   mjbr    0 Comments   Comments
  • Directv



    In our January bill we got a notice that prices are going up (again) on 1/22/17, "due to higher costs of programming." How can that be when they just dropped Esquire (on which we loved NCIS: Los Angelos reruns)? You'd think they'd lower the price when they take away a channel. Why don't they lose most of the shopping and infomercial channels? We don't have a lot of money for entertainment, so I hate to get an even lesser package, but we'd lose the FEW channels we like. It it will now be over $100/mo. for this. Charter bundle is looking better every... More...
    (Satellite)
    Michigander13's Picture   Michigander13    1 Comments   Comments
  • Communications with the technical department



    We've been Direct TV customers for years. Prior to about 2 years ago the company was top notch. You'd call the customer service and get a technician on the line to help you and help you they did. Now when we call we are so frustrated and upset with trying to get our issues resolved. In the past 2 years when I call I would get someone who couldn't speak english very well. They didn't understand me and I couldn't understand them. Finally I've had to just say "please let me talk to someone who speaks English clearly. What is Direct TV doing?... More...
    (Cable TV)
  • direct tv



    Account No. 5731185 My name Verndale Johnson, I have the most horrible experience with your company Direct TV; 1. I applied for the $19.95 never happened 2. Was not informed didn't provide Internet 3. Each representative gave different information and said the other one was not telling "truth" 4. Never received the bundle as told Now that I can't tolerate anymore lies and deceit your company wants to charge me $795.00 for such poor service. A stranger came in our neighborhood, going door selling something they are not informed about. Giving paying people the wrong... More...
    (Cable TV)
    Pattycake's Picture   Pattycake    1 Comments   Comments
  • Good service horrible prices



    "I've had service with Directv for over 15 years, they have good service and customer has always been helpful. But their prices are terrible and seem to get worse with time, I have to purchase one of the lower packages at 59.99 but still end up paying 90 dollars a month for barely any channels due to equipment and fee charges, I'm limited where I live but will be looking for cheaper options. More...
    (Cable TV)
    sweetiennc's Picture   sweetiennc    1 Comments   Comments
  • Directv- billing discrepancy



    Account # 68854155 On 1/8/2015 I called a Direct TV rep. (#100273806) due to the verbal information given to me on 1/7/2015 by another Direct TV rep. As I understand and was advised on 1/7/2015 my balance owed to Direct TV is zero, disregard billing sent on statement date of 1/5/2015 for $51.23 also at my request service will be discontinued from 12/28/2014 until May 1, 2015. Please send me an email confirming this conversation. More...
    (Satellite)
    diana5247's Picture   diana5247    0 Comments   Comments
  • Tenure



    I have been at DirectTV customer for 14 years and have always enjoyed the programming and customer service othe than a few small issues throughout the years. With that said, I moved to TN from NC about a year ago and I was told by a direct tv phone rep that I would have to open a new account and that I could NOT transfer my 13 yr account. I am moving in two weeks so I called to get my install scheduled and to ask about upgrading to the new wireless mini Genie system but I was told that it would be $300 fee because their system showed that I had only been a customer less than one year. I... More...
    (Satellite)
    Rock1905's Picture   Rock1905    0 Comments   Comments
  • Direct TV POOR service



    When I first contacted direct for service it took many calls and transferred around to several different people. 3 of the call were over an hour. I was even disconnected several times and then had to explain everything all over. In one day it took 9 phone calls. Finally I got someone that was able to help and scheduled my install date that was a week later. I took the day off from work since the install time was 12-4. At 2:30 I received an automated call that said my tech would arrive in 36 min. At 4 no one had showed up, so I paid my neighbor to stay at my home to wait for the tech. I... More...
    (Satellite)
  • If it rains or snows....forget it!



    Directv promised us they had improved their service from years ago....when it rains or snows there is always service.....so they said! Living in MN we constantly have snow settling on the satellite....which stops service. Or we have spring and summer rain falls....which also stood service. It is so frustrating! When our contract is up in Jan. we will be going back to comcast. Not once was our comcast ever out of service weather related. Booooooo to directv! More...
    (Cable TV)
  • Direct TV- Discernity



    Jan. 14, I called discernity-direct tv to find out when my cable would be turned back on after a shut off from an unknown utility charge from my property management 'Canterbury retreat apts'. The following morning my internet was off so i called to see what was the problem and reached a EXTREMELY RUDE WOMAN that insulted me by stating "you people over there need to start paying your bills". I was so dissapointed that this woman would make a remark like this to me and didn't even know me. I felt so DISRESPECTED....that I have to pay my money to a company with... More...
    (Cable TV)
    loveliest26's Picture   loveliest26    0 Comments   Comments
  • Directv Programming Packages



    Directv%u2019s salespeople are not telling potential customers the real cost of their monthly programming package. When you do find out, it is too late, and you are stuck in a two year contract that you cannot get out of without a heavy penalty and possibly cannot afford. I have detailed the exact monthly cost of my current 150 channels that is listed at $61.99 on Directv%u2019s website. The Directv salesperson should ask the customer what their tv needs are, tell the customer there is a $6.00 monthly fee on each tv used in the plan, advise them of the $25.00 monthly rental fee on the... More...
    (Satellite)
    pattib59's Picture   pattib59    1 Comments   Comments
  • Unauthorized credit checks even though i was never a customer



    I live in a high rise building, DirectTV and I agreed to not do credit checks which lower your credit score, until they can proof they can place a satellite dish in my high rise apartment, they sent a technician out, he couldnt put dish in, but Direct TV did a unauthorized credit check any way, dropping my credit score for nothing, I DIDNT EVEN GIVE THEM MY SOCIAL SEC # !!! They can pull unauthorized credit checks just by your address. My advice is if you live in a building ask your manager first if satellite is possible, because DIRECT TV would lie and say anything and mess with your... More...
    (Cable TV)
    Mizark's Picture   Mizark    0 Comments   Comments
  • Repair service



    I think it is quite sad that I have to be without TV service for 10 DAYS because nobody can get here UNTIL August 26. I talked to 2 representatives yesterday, and neither one of them could help me; hence, the repair service. Is this because I live in a relatively small town in Louisiana, and there are NO local repairmen? Can something be done about this? Lori Petersen 1372 Parkwood St. Arcadia, LA 71001 More...
    (Repair Services)
    lori263's Picture   lori263    0 Comments   Comments
  • DirecTV loyalty rewards aren't free



    Due to financial reasons I had to cancel my account with DirecTV. I was told I had a refund coming and was issued a check for the $9.27 left on my balance. The next month I suddenly received a bill for a pay per view movie that I had watched as a loyalty gift many months prior. I never use PPV and never would have except that I had been sent this voucher in the mail saying I had a free movie for being such a loyal customer. I followed all their directions about redeeming it and everything. So I was pretty mad about this when I got the bill. I was a customer for 7 years straight, never paid... More...
    (Cable TV)
    NunyaBizness's Picture   NunyaBizness    0 Comments   Comments
  • DIRECTV Complaint



    At one time I decided to use Directv's autopay feature. I provided my bank account information and had no issues. Recently my parents' went through an identity theft issue and honestly spooked, I decided to remove my bank information from Directv. I contact Directv and provide a credit card for the auto pay. I request my bank account information be removed. I am told they will not remove my bank information, even at my request. After going back and forth, I learn that it is impossible for them to change it and there it stays in the system for as long as I keep the... More...
    (Satellite)
    orionreplay's Picture   orionreplay    1 Comments   Comments
  • Signal Issues with Directv



    We decided to switch from Cox Cable to Directv because of the money we could save. Which is a big difference in expense but I guess that just goes to show you get what you pay for. We have had nothing but issues since switching over. These issues are so continious that we decided to cancel our service to Directv two weeks after setting it up. However, you do not get 30 days to discover the new service sucks and get out of a two year contract. We were informed that you have to come to that decision within 24 hours of signing your contract. Of course the first 24 hours the system worked like... More...
    (Cable TV)
    sstalcup1's Picture   sstalcup1    2 Comments   Comments
  • DVR



    We have had Direct Tv for a very long time. 10+ years. We recently moved and was mislead that we were getting the DVR that records up to 5 shows at a time. Negative. We got a newer system but the same services. Now when there are 2 shows recording, I have noticed that atleast 1 records over by 1 min. Exp. 10-11:01 and this prevents the next show from recording. Is there a way to keep this from happening? Why do they do that. Seriously!!! More...
    (Entertainment, Movies, Events)
    janetevans81's Picture   janetevans81    0 Comments   Comments
  • Bill always wrong.



    I just cancelled Direct TV and it was the best decision ever. Of the two years of service we had through them, I think there were only about 3 months where the bill was correct and I didn't have to call and complain. When I did call I was always given a "I don't know why someone would have told you that but it's not possible" line. SO FRUSTRATED with them. Maybe it is because I have it combined with my ATT internet bill. If so, they need to work on their coordination to better serve customers. More...
    (Cable TV)
  • Recent ads



    If I had ever thought of being a Direct TV customer I can promise you that their recent spate of negative, whiney men ads about not being able to record shows have guaranteed that I will NEVER become a customer. Their ad agency and the people that authorized these ads should ALL be fired. Obnoxious. More...
    (Advertising)
    kktz1017's Picture   kktz1017    1 Comments   Comments
  • Bad Instal Can Make a Big Difference/Directv Does not Really Care



    Be careful who installs your Directv. I had a very faulty installation about 10 years ago. The installer put the dish too close to an emergency exit window, blocking the security grate from opening. While he was in the middle of the instal it was pointed out to him. Instead of moving the dish over a few inches, he oriented the dish off access and therefore gave me less than optimal reception because he was too lazy to move the dish. Fast forward 10 years and I have to have a tech come out because one of my boxes just went totally out. Turned out that a neighbor's workman accidentally... More...
    (Satellite)
    Jays's Picture   Jays    0 Comments   Comments
  • Directv's movers deal



    I have been a Directv customer for 10 years. I have also subscribed to the NFL Sunday Ticket since it first came out. I paid $50 more a month for six months out of the year. Costing me $300 every football season. In June I called to have my service transfered to our new home and asked about their Movers Deal that is suppose to save customers $500. The customer is suppose to get a whole home DVR and all the movie channels free for 3 months. Since we have been a loyal NFL Sunday ticket subscriber we did not qualify to get it for free. I was told the most that it would ad to my bill is $9.00 a... More...
    (Satellite)
    ovrandovragn's Picture   ovrandovragn    2 Comments   Comments
  • Unfair Rate Increases



    I ordered service in November of 2009. At that time, we we were paying around $78 each month. Since then, our rates have increase to $89, which is too high. I called Directv a few months ago about the rate increases and all they did is give me a $5 credit each month for 3 months. At that time, I asked them if I could do a bundling package(telephone, internet, and satellite) to cut down on my expenses and they told me I couldn't because I was a current customer. I have thought about going to Dishnetwork so I can get my expenses down. Another thing is that I have a lot of channels... More...
    (Satellite)
    jadwall461's Picture   jadwall461    0 Comments   Comments
  • DIRECTV - advertising TV shows/movies



    We like Directv. We subscribed because there are 4 TV stations where we live and no cable. Installation was flawless. Customer service has been excellent as we learned to use the equipment. So what's the problem? We were excited to have access to movies, and this is a direct quote from the website: "DIRECTV on demand offers 7,000 TV shows & movies at no extra charge. Catch up on missed episodes or watch a Hollywood hit at home with DIRECTV on demand." That really means TV shows because the movies are NEARLY ALL on the premium channels to which you must subscribe or... More...
    (Entertainment, Movies, Events)
    happycamper1's Picture   happycamper1    1 Comments   Comments
  • Direct TV failed to deliver in all accounts!



    We signed up for Direct TV thru Sams Club. A guy came out in an unmarked personal truck. He was a contract worker. Not directly employed by Direct TV. He couldn't speak English well and had trouble hooking up in the house. After 4 hrs he just said he had to go! job not finished. No volume control in living room. Left sawdust in the bedroom on floor. Still waiting on 2nd DVR we were promised because we had 2 DVRs with our other carrier. We have called 4-6 times a week for the last 4 weeks. Job still not done and he will not return our phone calls. Next I'm going to Sams to... More...
    (Cable TV)
    hearts4Us's Picture   hearts4Us    1 Comments   Comments
  • Directv and HD Receiver



    So upset to find out that the CHOICE pkg. is not really how much they advertise it for! Originally advertised for 34.99 or 39.99. Turns out that they will charge you the original price of 63.99 until you use your rebates, which actually doesnt amount your bill to 34.99 as advertised, Very upset because it was misleading. Customer Service woman told me that I am getting a free receiver but I am paying for front row service, I was not told that i was getting charged an extra 20 dollars for a service fee when i signed the contract. Nor did it let you know on the advertisement online. Very... More...
    (Advertising)
  • Disappointed/Confused



    DISAPPOINTED December 26, 2011 I made the decision to switch my internet and tv services. My initial interaction with both companies was satisfying. Good and prompt service. AT&T was scheduled to install internet on January 5th and Directv on January 6th. However I had to reschedule Directv for January 7th. No problems there. January 5th AT&T came and installed their box on the outside of my house for wiring, and Saturday Directv showed up for the installation of the dish. So far service from both companies was fantastic. Then the problems began. Through no fault of AT&T I... More...
    (Satellite)
    Faelamor's Picture   Faelamor    0 Comments   Comments
  • Communications



    Recieved a call today to confirm upcoming service and conditions. I could barely understand the person. I am not going to agree to something if I can only half understand. I asked her to slow down. How are you going to engender good communications without hiring native speakers. This is not slander, and I was not rude to the woman. It just makes sense not to outsource jobs that Americans can do, or if it was an East Indian/American I was speaking to, have higher standards in fluency and idiomatic EnglishI grew up in San Francisco, surrounded by non native speakers, and I even had ahard... More...
    (Satellite)
    tedstrong's Picture   tedstrong    1 Comments   Comments
  • Bad software



    Many months ago I made a couple of manual autotunes. Now I don't want them. There is no way to remove them. You can cancel a specific program, but the program just keeps showing up again. Direct TV is overprices, I lose signal during storms, and the software is full of bugs. It's nice when it works. Too bad it doesn't work that often. More...
    (Satellite)
    Glorbinq's Picture   Glorbinq    0 Comments   Comments
  • Direct TV



    was guessing I should read all the reviews before I decided to sign up with direct tv again, last time I had them they sent a tech out and he couldn't find a good signal, then when he did he put the dish on the eve of my house with two bolts,no nuts that wern't long enough so the thing fell off the roof and took some tiles with it and left two big holes on my roof.. don't think I will join them again. think i will go back to good old rabbit ears and a preamp More...
    (Cable TV)
    notevenfunny's Picture   notevenfunny    1 Comments   Comments
  • ACCOUNT PRICING complaint review



    I signed up for direct tv about a month ago. my account number is 83081469. I am now under the impression that my bill will go up after a year and I am stuck with direct tv for another year. I will be paying more for service equiptment and leases then some friends that have the HD DRV in both rooms and more channels then I have and they pay a lot less then me. I feel direct tv needs to get the pricing uniformed and stop scaming cusomters to get direct tv. Direct tv has been great as far as quality and experience. Customer service or ( pricing) is really a terrible scam to pull on the... More...
    (Entertainment, Movies, Events)
    rslefler1212's Picture   rslefler1212    0 Comments   Comments
  • Accountabillity



    Here is a copy of what I wrote to Direct TV Dear Direct TV Yesterday I contacted your customer service department and spoke with a lady named Jamila I started off the conversation with Jamila like this. “I have one question and one question only can you beat my current service price that I am paying with WOW." Jamila asked me about my current service I advised her that I have 2 DVR's @ standard receivers and internet. The cable service premium channels are HBO and Stars with Encore. I am paying WOW 110 a month for all services. She said she could give me the same service... More...
    (Internet - Sponsored by DIRECPATH)
    amberose's Picture   amberose    0 Comments   Comments
  • compare to netflix



    I recently received a movie offer to order 2 movies for 4.99. My comment to receiving this is that I receive netflix 18 a month and I get to watch several movies new and old. and many directly to my tv. if this is something that netflix can offer how come directv don't. personally i think that directv should be able to offer this and probably even better to were a person could go online select a movie and be able to watch it More...
    (Entertainment, Movies, Events)
    justthinking's Picture   justthinking    0 Comments   Comments
  • These Guys do not want your business!



    My wife ordered Direct TV with the NFL Sunday Package and 2 Year contract for my birthday. She set an install date and even noted on the notes that we already had a 4LNB dish on the house. The install day comes and noone shows up in a 4 hour window so I call them. I get a person on the phone and it takes them several minutes to discover what is going on. They then tell me that there is a past due amount from 5 years previous. I tell them that is impossible as all bills were paid and the contract had been honored. She proceeds to tell me that the outstanding balance is $357. What? I asked if... More...
    (Entertainment, Movies, Events)
    sparqmark's Picture   sparqmark    5 Comments   Comments
  • line of sight



    I recently switched to Direct TV in April this year. The installation went fine and all 5 of my TV's were getting great reception. In July, my 2 high def boxes were having trouble locating signal (Code #771 searching....). I called for a service tech and was informed that it wold be $75.00 for him to come and assess the problem. I thought this was ridiculous since it was just over 3 months since the install. I opted for the monthly protection plan at an additional $5.00 a month. Three days later the sevice tech arrived and informed me that I had a "loose" connection to... More...
    (Entertainment, Movies, Events)
    marksueh's Picture   marksueh    1 Comments   Comments
  • Do Not Order DirecTV



    Awful service - the slightest weather change can cause you loss of service. The satellite dish can be affected. If this happens you will be charged over $50 to have service restored. Weather Changes: You will be charged over $50 to guard against weather changes plus a monthly fee. Canceling Service: A credit/debit card must be put on file and $20 per month or more per month will be charged for canceling your service. This amount will be deducted from your account without your permission- this can add up to over $300 or more. Satellite Dish: When you cancel your services the... More...
    (Entertainment, Movies, Events)
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