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DIRECTV Complaint - Auto-Renewal - Awful Customer Service
DIRECTV Complaint

DIRECTV Complaint

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Auto-Renewal - Awful Customer Service


Direct Tv is one of the worst companies I know. I am 100% certain that I removed all of the sports packages from my account. The NFL was gone, not on my bill, March madness was gone. The NBA.. appeared on my bill again( auto-renwal) i called to complain about this with Direct Tv. First person to deal with the situation hung up on me. Thats when I got upset. Then the second person tells me there is nothing to do. You will be charged the ENTIRE SEASON no matter what, because they already sent a check to the NBA. Then I find out if I cancel my Direct TV, that I wouldn't be charged for the NBA package!!! ???? Then WHy can't you Just take it off since its your mistake???? I'm going to DISH with my Buddies. I should have listened to them in the first place. It's Cheaper and they don't screw with you. Bastards. WATCH OUT!!!! Customer service is hell.


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Comments


ElectricEyeCandy says: (8 years ago)
 0
DirecTV only charges you for packages that you selected. The only way the "deleted" packages would appear again, is if you never unchecked the AUTO RENEWAL radio button. You could have removed that packages, and you account reflected this, but without unchecking the AUTO RENEWAL button, they'll appear again. I've been dealing with them for several years, and found this out the hard way, too. Don't bach them for you mistake...




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