DirecTV Complaint

DirecTV Complaint

ADVERTISEMENT

Billed for something I cancelled months ago - DirecTV service


We got this promotional service for Direct TV in August where you can cancel service free of charge within 30 days. We ended up selling our house in September and decided we did not like Direct within that 30 days and called to cancel. We gave our new address to send boxes to ship equipment back (that were never received). Fast forward to December.....over $900 was taken from our bank account not notice nothing from Direct TV. They stated it was from the months of August to December for service. When I called to talk about this they told me I would be refunded within 7-10 business days. Come 10 business days I did not receive a refund to my bank account and called back to be told it would be on the 14th business day. Called back on the 14th business day and they told me I would not be refunded that there would need to be an investigation. They claim I never cancelled (which I did before moving). They said they would refund me if I signed back up with them. I would never consider this seeing how they do customer service. So now after numerous phone calls and waiting I will not be getting my refund before Christmas. Taking over $900 right before Christmas out of a parents bank account for a service that was used for maybe 20 days max is ridiculous! To be told a refund would be here before Christmas is also ridiculous. They still haven't sent the boxes to our home for returning their equipment. By far the worst way to run a business and worst customer service.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to DirecTV
SUBMIT a ticket
for DirecTV
WATCH videos
for DirecTV
More DirecTV Reviews and Complaints MORE reviews and complaints
for DirecTV

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More DirecTV reviews


Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team