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DIRECTV Complaint - DO NOT USE DIRECT TV - Awful Customer Service
DIRECTV Complaint

DIRECTV Complaint

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DO NOT USE DIRECT TV - Awful Customer Service


Direct TV automatically renewed MLB baseball package for $220 for this year. Because I did not see the "warning" on my bill, they refuse to give me a credit. I called last month, was told I would receive a full credit by Customer Service; she was overruled later by a supervisor, but I was not notified that I was not receiving the refund, based on receipt of my latest bill. They now refuse to give me any credit even though I am an "A" list customer (supposedly).

This is unacceptable and I am dropping service immediately and writing to the highest levels in the organization. Do not use their service; cable cannot be any worse.


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Comments


Colee1 says: (7 years ago)
 0
It's sad to see when companies step on good customers. My name is Nicole and I just came across this poor review for Direct. It is no surprise that DISH Network beat Direct in ACSI Customer Service. I work for DISH but don't get me wrong; I've been a die-hard subscriber for 9 years now and wouldn't go anywhere else.



Colee1 says: (7 years ago)
 0
It's sad to see when companies step on good customers. My name is Nicole and I just came across this poor review for Direct. It is no surprise that DISH Network beat Direct in ACSI Customer Service. I work for DISH but don't get me wrong; I've been a die-hard subscriber for 9 years now and wouldn't go anywhere else.



Colee1 says: (7 years ago)
 0
It's sad to see when companies step on good customers. My name is Nicole and I just came across this poor review for Direct. It is no surprise that DISH Network beat Direct in ACSI Customer Service. I work for DISH but don't get me wrong; I've been a die-hard subscriber for 9 years now and wouldn't go anywhere else.




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