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DirecTV Complaint - DirecTV - Customer Service
DirecTV Complaint

DirecTV Complaint

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DirecTV - Customer Service


I decided to disconnect my service with Directv because the monthly fee was just killing me for reruns. I called and found out my disconnect fee would be $120. Great. They send me the boxes, and I send them back their receivers. The same day they get the recievers they take a $270 withdrawal from my bank account. The withdrawal was absolutely unauthorized! The only way they got the card was that I had used it to pay my bill some prior month. I never allowed them to do direct withdrawal. I had even called them and TOLD them the receivers were shipped. The thieves took my money and now they refuse to return it!! I was told by a Matt who claimed to be a supervisor that they would return it "soon". When the F**K is SOON?? I am so angry, and I am thinking of contacting the attorney generals office to file a complaint. DO NOT DO BUSINESS WITH DIRECTV!!!


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Comments


gfgriepp says: (9 years ago)
 0
30 Months of Fraudulent Billing!
Wednesday, May 27, 2009 10:50 a.m.

Called and spoke to David (U2631) at DIRECTV he informed me Amanda would return my call within 2 hours.
Amanda (R9631) at DIRECTV called offered me 60 days credit I politely refused and again informed that I would be suing in small claims court and filing criminal charges for unauthorized use of a credit card. Amanda kept telling me that DIRECTV had spoken with me and I had not called DIRECTV to confirm the disconnect and that DIRECTV had billed me for approximately 30 months before I noticed. I stressed to Amanda that I had never been contacted by DIRECTV after my initial E-mail in July, 2006 and that I had never spoken to DIRECTV about this account until February 24, 2009 when I discovered the fraudulent billing.

DIRECTVs position appears to be that I did not catch DIRECTV soon enough so DIRECTV intends to keep most of the funds that DIRECTV fraudulently removed from my bank account and that I did not catch DIRECTV quickly enough. The approximately $100 credit DIRECTV offered does not equal the approximately $1600 dollars DIRECTV obtained fraudulently.



read says: (9 years ago)
 0
Please read your contract. It's just pure laziness. Pay your bills, and watch your tv. But most of all, READ the darn contract!




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