Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
DirecTV Complaint - DirecTV DVR Change - DVR
DirecTV Complaint

DirecTV Complaint

ADVERTISEMENT

DirecTV DVR Change - DVR


We left DirecTV in January 2012 as our local phone company offered to install a new DVR which would record 4 TV shows at once for free in addition to lowering our monthly bill. As soon as we left, we began getting mail and e-mails asking us to come back. After 5 months, DirecTV made us such a good offer, we decided to return as they would install 2 DVR's and network them to work as one, giving us the ability to record 4 shows.

The sales rep indicated this would work seamlessly and we did not need to pay an extra $3/month for a single DVR which would record 5 shows. However, as soon as the installer finished installing the 4 new TV attachments and set up the network, we realized the system did not work as we were promised. I wrote in the installation slip that I was not satisfied. The installer also advised us that the new box which records 5 shows does not work well and they were having lots of problems with it. So, we decided to give the new configuration a try.

After 3 months, we decided it is just not working for us and I called DirecTV, reported what happened and that I had noted on the installation slip we were not satisfied and the supervisor advised me that i should not have accepted the installation at all. They want $500 to install the correct box for our needs (which I still have some concerns about whether it works well or not).

We really don't want to have to go through another TV change out, but if DirecTV won't make this right, we're going to have to.

Thank you,
Erin Camden


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to DirecTV
SUBMIT a ticket
for DirecTV
WATCH videos
for DirecTV
More DirecTV Reviews and Complaints MORE reviews and complaints
for DirecTV

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More DirecTV reviews


More

Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team