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DIRECTV Complaint - DirecTV Equipment Return Scam
DIRECTV Complaint

DIRECTV Complaint

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DirecTV Equipment Return Scam


After 5 years of service, we closed our DirecTV service in July, we were sent a box by FedEx Ground which contained a prepaid USPS return label. Our DirecTV equipment was carefully packed and dropped off in July at our local post office and returned using DirecTV's USPS return label. On August 6, 2011, our account was charged $401.74 by DirecTV. Upon calling DirecTV, they claimed that our equipment was never returned and they refused to refund our account or try to locate the returned equipment. Since the USPS return label was created on DirecTV's account, we are unable to file a claim with USPS. DirecTV refused to file a claim with USPS. After researching online, we found that this is very common with customers who close their accounts with DirecTV. There are numerous complaints to be found online about this scam by searching for the phrase "DirecTV Equipment Return Scam". Since the burden of proof is upon the customer to prove that the equipment was returned, customers are essentially helpless against these charges. DirecTV's business practices are unethical and should be considered mail fraud since the United States Postal Service is used to scam customers. We will not stop until this is resolved.


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Comments


heather3t says: (4 years ago)
 0
This is exactly what is happening to me except they originally say that the equipment is outdated and that it isn't necessary to return it. It has happend TWICE. Then charge you for it. Unless you keep incredible notes-- you cannot prove the conversations that you've had. It cannot happen the exact same way twice.



avhifi says: (7 years ago)
 0
Sorry to hear that. I actually made 35 consecutive calls to these clowns night before last and got the same promise of a refund within 72 hours. This was unacceptable to me so I initiated a chargeback with my bank. Call your bank and get the ball rolling. Even if you get your money back, don't stop. I setup a page on my site with a ton of agencies and sites to file complaints - http://www.avhifi.com/shop/directv-equipment-return-scam.html. I'm all in for a class action suit if any attorneys want to get it started.




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