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DIRECTV Complaint - Direct TV POOR service - Direct TV
DIRECTV Complaint

DIRECTV Complaint

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Direct TV POOR service - Direct TV


When I first contacted direct for service it took many calls and transferred around to several different people. 3 of the call were over an hour. I was even disconnected several times and then had to explain everything all over. In one day it took 9 phone calls. Finally I got someone that was able to help and scheduled my install date that was a week later. I took the day off from work since the install time was 12-4. At 2:30 I received an automated call that said my tech would arrive in 36 min. At 4 no one had showed up, so I paid my neighbor to stay at my home to wait for the tech. I called the install dept and they said they would send a message and I would get a call in 20 min. 45 min later, no call. I called back and was told they would send another message for a tech and the person I spoke with would call me back to make sure I got a call in 20 min. Another 45 min later no calls at all. I then called again, and was told they would send another message to the tech and I would get a response in 20 min and was told I would get a $50 credit for my trouble. 40 min later no call. I called again and was told they were closed and would have to wait another week for the install. I feel that Direct does not even want my business. What is going on? Obviously the people I spoke to do not care about their customers. My family members all have direct and did not get treated this way. I really don't want to go with Dish but may have to now. As a realtor and a military relocation specialist I can honestly say at this point I would not recommend Direct to my clients unless this matter is resolved quickly and something is done quickly and my wasted time is somehow compensated. I understand everyone has "off" days but I spoke to so many different people, including a supervisor and no one has been able to correct this disaster.


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