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DIRECTV Complaint - Direct TV Very Dishonest Business Practices
DIRECTV Complaint

DIRECTV Complaint

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Direct TV Very Dishonest Business Practices


Decided to switch to DTV because they were offering a promotional special. I made certain to have the sales rep cover EVERY single possible charge so I would know EXACTLY what to expect my monthly bill to be. The first month my bill was exactly as quoted, but after that all hell broke lose and I've had to call and argue with them every single month about the add on charges. They added a "Protection Plan" without my consent or knowledge. I was NEVER told about this so called protection plan but apparently it is added on automatically. They agreed to remove it but then the next bill I received was even higher? When I called they said "Oh, no one told you that you have to pay a fee to cancel the Protection Plan?" WHAT?? Pay to cancel something I NEVER ordered or was told about? I am sick and tired of having to contact DTV every single month and spend my time getting them to come clean & fix these deceptive charges. I'd like to cancel but they have you sign a 2 year contract and the buy out is ridiculous! I should have seen that as a huge RED FLAG! I will cancel when I'm 1 year into it though and I don't care if I have to cough up $200 bucks because I will be free from these liars!


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Comments


AEROCON says: (6 years ago)
 0
THEY DID EXACTLY THE SAME DISHONEST AND SHOULD BE ILLEGAL ADD ON AND THEN CHARGE FOR UNSOLICITED SERVICE REMOVAL. TO BEGIN WITH, THE EQUIPMENT IS THEIRS AND THEY WANT TO CHARGE YOU REPAIR INSURANCE FOR "THEIR" EQUIPMENT. FURTHER INSULT, IF YOU ADD OR CHANGE A RECEIVER, YOU ARE AUTOMATICALLY, WITHOUT COURTESY WARNING, ADVISED THAT YOU HAVE JUST COMMITTED TO A "NEW" TWO YEAR CONTRACT, EVEN THOUGH YOU HAVE ALREADY BEEN THEIR CUSTOMER FOR OVER A YEAR. FINALLY THE MOST CURRENT DISHONEST ACTION THAT THEY SHOULD BE TAKEN TO COURT FOR: FOUR MONTHS AND NO FIX. GENNIE WAS PRESENTED TO ME AS FIVE PROGRAMS RECORD AT ONCE. TRUTH IS ONLY THREE AND ANY OTHER RELY ON INTERRUPTING SOMEONE ELSE'S REMOTE PROGRAM WITHOUT WARNING AT GENNIE THAT SUCH REMOTE UNIT IS ON. BEING BILLED FOR FOUR UNITS WHEN IN REALITY ONLY ONE UNIT IS GENNIE AND OTHERS ARE REMOTES. BEFORE, HAD A GENNIE WITH FIVE RECORDING AND OTHER RCVRS WERE INDEPENDENT AND NOT INTERRUPTED. SHOULD THEREFORE NOT BE BILLED FOR FOUR, BUT RATHER SHOULD HAVE THE UNITS INDEPENDENT TO JUSTIFY SUCH. IF YOU CANNOT RESOLVE BY ALLOWING TRUE FIVE PROGRAMS RECORDING WITHOUT INTERRUPTING OR WARNING AT GENNIE STATION OF ABSURD INTERRUPTION TO OTHERS, THEN I FEEL IT ONLY CORRECT AND HONEST TO BE RELEASED FROM TWO YEAR CONTRACT AND PROCEED TO CANCEL WITHOUT PENALTY IN ORDER TO PURSUE OTHER TRUE STATION MULTIPLE RECORDING WITH OTHER SOURCES AVAILABLE IN THE MARKET.




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