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DIRECTV Complaint - Direct tv HORRIBLE CUSTOMER SERVICE - Billing Dept is very inadequate.
DIRECTV Complaint

DIRECTV Complaint

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Direct tv HORRIBLE CUSTOMER SERVICE - Billing Dept is very inadequate.


My husband has been given orders to go back to Iraq, so he canceled with direct TV. Military personnel can not be held to contracts whenever they are called to duty because the service is of no use to them. He canceled on Dec. 4th 2008 by phone and email. The first week of January, we were shocked to see that direct TV had taken $544 from our checking account without permission or without giving a notice. My husband called Direct TV and the lady apologized for the mistake and said the money would be returned to our account immediately. After a few days, the money had not been returned, so my husband called again. This time a man told him it would be 7-10 business days. By this time, we had bounced many checks, because I had mailed out bills not knowing this money would be stolen from my account. I sent an email about the stress and hardship it was causing my family and got another apology and this person said that it would take up to 6 weeks! My husband called very upset and was told this time that Direct would not take responsibilty for the $410 in bad check fees they had caused, yet the week before he was told that Direct TV would refund the bad check fees.
This is over $900 they have cost me during an extremly stressful time. I do not have money that kind of money to spare.
This is my husband's third time going to war, I have three small children, and no family to help me because both parents are dead and I live in another state from my in-laws. Thank you direct TV, for supporting your military.


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Comments


mupset says: (9 years ago)
 0
They're horrible, I don't know why people keep using them. They don't tell you about the contracts lock you in w/o your knowledge. Everyone please report to your better business bureau.



danainnm says: (10 years ago)
 0
they did the same thing to me they stink I hope they go under



danainnm says: (10 years ago)
 0
They did the same thing to me I tell anyone not to get direct tv



lawsond63 says: (10 years ago)
 0
Thank you for your support. I contacted BBB, and was amazed at how many cases have been turned in with them taking money out of accounts that should not have been taken.



SLBEST says: (10 years ago)
 0
I cant believe them...we are having severe issues also but the nerve of them doing this to a military family




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