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DIRECTV Complaint - Direct tv customer service
DIRECTV Complaint

DIRECTV Complaint

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Direct tv customer service


DIRECT T.V. is the WORSE service in the country. I can hardly wait to disconinue service as soon as my contract expires, June 7, 2009. They have the WORSE customer service. I am being billed for two receivers I've already shipped to them since January 2009. Yet, they continue to threaten to discontinue service if it's not paid in full. I pay them $62 per month, have been having lots of problems with picture going, lots of FREEZING, SNOW, HORIZONTAL LINES, ETC. They sent a tech and said I would not have to pay for service call, yet my bill was $137, which it was included. I asked for CASE MANAGEMENT, they act like it doesn't exist, yet, I spoke with an agent in that dept. yesterday morning.

The repairman, who came to service the dish stated there is NOTHING wrong with dish, it's a satellite up in space cuasing the problem. It wasn't even the receiver, which Direct TV has replaced a total of 4 times!

I DON'T RECOMMEND DIRECT TV, not even to my worse enemy.


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Comments


Snail says: (9 years ago)
 0
Same problem- I was a customer for 10 years, and they started billing me $5.00 extra a month for HD services, which I didn't order- and they never removed- I've e-mailed and spent ++ hours trying- I paid my 135.00 bill, and they turned off my service this morning for the $24.00 the "late" fees - for HD fees they won't remove and I wouldn't Pre pay for next month. - I never pre pay- I pay for services when they occur. They turned me off= I am now a proud DISH customer.




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