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DirecTV Complaint - Directv network and support issues - Genie DVR
DirecTV Complaint

DirecTV Complaint

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Directv network and support issues - Genie DVR


A year ago I added a Genie DVR and at that time, was sold by the installers, a "Cinema Connection Kit" so that the original DVR would connect to my network. Turns out this is not needed when you have a Genie DVR. Interesting, looks like someone made some extra money. Regardless, I never used the on-demand or any other internet feature. Recently when trying to use some of these features, I found several problems; Cinema Connect kit" was not working, neither DVR would stay connected to my network and could not watch Directv on my Mac Book. Directv scheduled a service call but no one showed up. When I questioned this, a customer service agent and a supervisor, implied that I was telling the truth (lied). Wrote to upper management and did hear from someone (after working with several different agents) but that did not go well. They did offer a service call (and would waive the fee) but would not answer why I was charged for equipment that was not needed or why I was questioned about the previously scheduled service call. In my letter I asked to be let out of the contract and when I asked this of the person from the corporate office about this she said that I would have to pay the remainder of the contract. Direct has problems with their features not working (according to corporate, these are free benefits) but I would have to pay for a service call to fix their problems. Sound like a company you would want to do business with? I have kept paper copies of all correspondence and phone records to validate my complaint.


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