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DirecTV Complaint - Horrible Customer Service from Jessica
DirecTV Complaint

DirecTV Complaint

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Horrible Customer Service from Jessica


I was told that an issue, not due to anything I've done, would prevent me from having access to my services for over 48 hours. This interruption in services was not remedied, but I was instead offered to pay $7.99 a month to fix a problem not caused by my own negligence. They did offer 30 days for free. I understand how most call centers function, so I requested to speak with the supervisor. I spoke with a woman name Jessica for less than 60 seconds. When explaining my concerns, she cut me off, became hostile and asked what I wanted her to do before handing the phone back over to Alex, who by the way was amazing. This is simply unacceptable. I will be terminating my contract immediately.


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