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DIRECTV Complaint - Horrible service!
DIRECTV Complaint

DIRECTV Complaint

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Horrible service!


Been a directv customer since 1999. Over time the service continues to get worse. Bad equipment replaced with more bad equipment. Was told by a phone agent that they only support Samsung televisions and I would have to return my Vizio television and purchase a Samsung (really?). Spent over 4 hours on the phone until I found someone who spoke English and had some idea of what was going on..... kind of.

Received more bad equipment, was still charged for the old equipment and had premium channels added that I did not want. Since the service does not work I called to cancel and was told I'd have to pay $320.00 to cancel!! I'm being held hostage at this point. After almost 20 years as a customer this is how I'm being treated. Now after hours on the phone I have to wait for a tech to come out and say "yep, your stuffs broken". More time wasted!

There is not enough room on this site for me to list all of the trouble I've had with these fools. Somehow Directv thinks I'm going to stay a customer?


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