DirecTV Complaint

DirecTV Complaint


rc's Picture Reviewed by rc

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I bought a new HD TV in December...


I bought a new HD TV in December 2006 and was offered a $300 discount if I signed up with Directv satellite service for a year. Thought it sounded like a good deal and only a year committment, so I signed up. BIG Mistake, I have had nothing but problems with my service and instead of one year contract they tricked me into a 2 year contract that I did not learn about until later. To make matters worse every time I call their customer service I get a rude CS representative who has little interest in trying to help. Their motto seams to be "the customer is always wrong and tell them whatever you like because we don't stand behind anything that we say". They constantly lie or give wrong information but will never own up to being wrong. Their favorite word is "no" we can't do that. I would encourage anyone to avoid this company at all costs. Do some research and you will find lots of unhappy Directv customers on the web.


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Comments


gfgriepp says: (8 years ago)
 0
30 Months of Fraudulent Billing!
Wednesday, May 27, 2009 10:50 a.m.

Called and spoke to David (U2631) at DIRECTV he informed me Amanda would return my call within 2 hours.
Amanda (R9631) at DIRECTV called offered me 60 days credit I politely refused and again informed that I would be suing in small claims court and filing criminal charges for unauthorized use of a credit card. Amanda kept telling me that DIRECTV had spoken with me and I had not called DIRECTV to confirm the disconnect and that DIRECTV had billed me for approximately 30 months before I noticed. I stressed to Amanda that I had never been contacted by DIRECTV after my initial E-mail in July, 2006 and that I had never spoken to DIRECTV about this account until February 24, 2009 when I discovered the fraudulent billing.

DIRECTVs position appears to be that I did not catch DIRECTV soon enough so DIRECTV intends to keep most of the funds that DIRECTV fraudulently removed from my bank account and that I did not catch DIRECTV quickly enough. The approximately $100 credit DIRECTV offered does not equal the approximately $1600 dollars DIRECTV obtained fraudulently.



cy319 says: (9 years ago)
 0
This same exact thing has happened to me. My faulty receiver was completely inoperatable so I purchased a new one at circut city in lakewood ca. The darn thing still never works! I then called directv who advised me that by purchasing that receiver I had renewed my contract for another 2 years!!! Its funny how NO ONE told me that! The teenage worker at circuit city could care less, he just wanted me out of the store. Directv is no help, and it would cost me $400 to cancel service with them. Anyone considering Directv should run! They are scam artists.




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