DIRECTV Complaint

Reviewed by geneandjane

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Let the buyer beware

After 8 years with DirecTV our equipment showed wear and tear. The numbers were worn off the changers. If it rained the service went out. HD went out by itself for weeks at a time. I was told that they would upgrade us for free, new equipment and free install and all for without an increase in cost. We were paying $87 a month. Within 2 months the bill was up to $129. Numerous calls to customer service and we spoke with a dozen different people and supervisors resulted in just frustration. I told them they had breached our contract. I was told that I was now under contract and they didn't have to discount their fee. They didn't lie about charging me $520 disconnect fee. Do not give these people a credit card number.

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Review Rating: 1 out of 5
Reviewed By: geneandjane
Company: DIRECTV
Date Added: 7 years ago

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DIRECTV Complaint