DIRECTV Complaint
Reviewed by
Need Fact training - Fraud/ Bait and Switch
I am very disappointed in the consistancy of the answers to my questions regarding service coverage, packages, and what to expect upon upgrade. The customer service personnel all seem to be trained on not getting upset and have trite verbage to say back to an unhappy customer, but they all have different facts that are just sure are right and will not change upon the next call.
But in my experience the last 3 weeks the facts not only change in many cases are not even remotely close to the truth. Than they want me to be happy that they give me 3 months of a movie channel, which I will never view once.
If the management actually reviewed the srecorded calls (for quality) and were to track all my calls over the last tthree weeks they could hear for themselves my questions, my need of reassurance that what they said was true. Oh they are so sure they are right and that it will be the way the are explaining. I didn't get one answer provided right, or the same. I am a very unhappy customer right now. i would love to see trianing on Direct TV products and services provided to the degree the "how to handle an upset customer" trianing is taught. There must be many upset customers to have provided so much condesending, Mame calm down training they seem to have imbedded thier brains.
But in my experience the last 3 weeks the facts not only change in many cases are not even remotely close to the truth. Than they want me to be happy that they give me 3 months of a movie channel, which I will never view once.
If the management actually reviewed the srecorded calls (for quality) and were to track all my calls over the last tthree weeks they could hear for themselves my questions, my need of reassurance that what they said was true. Oh they are so sure they are right and that it will be the way the are explaining. I didn't get one answer provided right, or the same. I am a very unhappy customer right now. i would love to see trianing on Direct TV products and services provided to the degree the "how to handle an upset customer" trianing is taught. There must be many upset customers to have provided so much condesending, Mame calm down training they seem to have imbedded thier brains.
Is this your Business? Claim Your Business Free and reply to this customer
CONTACT THIS BUSINESS
|
BUSINESSES REPLY HERE
|
Comments
Share This Review:
Link to this review, copy and paste the code below to your website or blog
More DIRECTV reviews
- TV Service
- Direct tv service over price!!!!!!!!!!!!!!!!!1
- Cheater..liar
- DIRECTV you are in a contract for life, worst company ever
- POOR COSTUMER SERVICE AND COMPANY POLICY
- Free installation - false advertising
- directv satellite
- direct tv installers
- DirecTV -- no good at all!
- Took money out of my account and has not returned money
- The whole package
- WORST COMPANY EVERRR!
- They WILL nickle and dime you
- bad experience!!
- directtv ripoff
- horrible customer service and they allowed someone to use my ss number
More
Similar reviews
- Botox Collagen Injection Training
- Telephone Sales Training
- Dog training
- Think Tree Technologies review
- Online Training is good
- Eager to Start
- Dog training
- Customer Service Training
- Thanks Think Tree Technologies,Inc
- Complain
- Aesthetics
- Poor customer service
- sales training
- How to Win!
- Don't join Just 4 U Fitness
- Bad Management
More
How It Works
COMPLAINTS RESOLVED
We are the online leader in free replies to your customer service reviews, complaints and questions from thousands of partner Businesses of all sizes that use our site to answer you.Put MeasuredUp to work
CONSUMERS - How it works BUSINESSES - How it works
IPHONE PHOTO APP - Free "Posting on your site DEFINITELY HELPED (it was pointed out by retailer), and sped up response after 6 weeks of mulling around BEFORE we posted our complaint."
MeasuredUp Success Stories
Activity
Details
Review Rating: 1 out of 5
Reviewed By: TrainonFacts
Company: DIRECTV
Product: Fraud/ Bait and Switch
Date Added: 3 years ago
Company Location
P.O. Box 6550
Greenwood Village, Colorado 80155
Phone: 800-531-5000
Greenwood Village, Colorado 80155
Phone: 800-531-5000
[Top]
Furl
Netscape
Spurl
Technorati
YahooMyWeb
Ma.gnolia
sk*rt
NewsVine
Reddit
Slashdot
Windows Live