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DIRECTV Complaint - OVER CHARGING THEN INTERRUPTING SERVICE - DirecTV service
DIRECTV Complaint

DIRECTV Complaint

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OVER CHARGING THEN INTERRUPTING SERVICE - DirecTV service


TO WHOM IT MAY CONCERN, I am very disappointed with how my recent account problems have been handled!!!! I recently started a contract with direct tv in January. It WAS NOT explained to me that after 3 months if i didnt call in to cancel i would be charged for all the movie packages. When i received a notice for a $350 bill i immediately called in. They stated to me i was being charged for the previous partial month apparently there was some kind of glitch and my entire bill didnt generate, then also being charged for the movie channel packages due to being past my 90 days. When i explained what the door to door personnel explained to me they stated to keep my diret tv and internet without being cut off i would need to make a payment and they were also going to credit my account for all the over charges to fix the account and my service WOULD NOT be interrupted. I made my payment then receive an email stating i had only received a credit in the amount of $68.00 which was no where near the over charge. I called in and spoke to another person and they were going to credit the account more but stated it would take up to 72 hours to post but that my service again WOULD NOT be interrupted.... Needless to say i went home on my lunch break today and everything had been cut off. when i called in your company REFUSED to restore my service until i paid the supposed past due balance which is an error on the companies end when i stated i would not make a payment for something that was supposed to be credited the person on the line told me then i would have my service restored. When i asked to speak to a supervisor i was told they don't have one.


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