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DIRECTV Complaint - Poor Consumer Relations - customer service
DIRECTV Complaint

DIRECTV Complaint

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Poor Consumer Relations - customer service


My husband passed away on July 3rd. I thought if I reduced the service I would be able to pay the monthly fee. As it turns out I am unable to afford it at all and wanted to cancel it. They told me that it would cost me $200 to cancel. When I asked then if they could omit the cancellation fee because of hardship and would send a death certificate they said they would not defer the fee. I asked for the supervisor and was told that if I cancelled I would have to pay the $200. They never told me when I spoke to them about downgrading the service that I was locked into a 12 month contract. What kind of company is this that they would not help someone who is genuinely in need because of the death of one's spouse?


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Comments


dathomas7777 says: (8 years ago)
 0
I had the same problem and had to cancel my Directv. They said I would have to pay $483.00. I am still paying. Just be lucky you are not African-American and have to cancel Directv service. We pay twice as much as other races.
Dean A. Thomas, Sr.
Balch Springs, Texas 75180




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