DIRECTV Complaint

Reviewed by SayEnough

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Poor Service

After several years of reasonable service, our when watching a program, the screen would freeze for many seconds, then eventually starts up again. Also when viewing recorded programs, the screen would breakup and go blank. After some time we would fast forward and pick up the program many seconds further into the program . Called and all I got was that they could not do anything unless they knew it was on a "national station." They strongly implied that I would have to play for a service call if a technician had to come out, or I could purchase a warranty. To me, it looks like their DVR is falling - so why not send me a new one and I will return the old one.

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Review Rating: 1 out of 5
Reviewed By: SayEnough
Company: DIRECTV
Date Added: 7 years ago

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DIRECTV Complaint