DIRECTV Complaint

DIRECTV Complaint

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Satellite repair service time frame - DirecTV service


We recently had our main genie box go down. All others are dependent on that one box. Called their service dept. and they stated it would take 2 to 3 days to have it repaired. In this day in age that is completely unacceptable. We have been a loyal customer for 17 years through all the ups and downs of service disruptions. It seems you guys are more interested in acquiring customers Han servicing your loyal existing customers. We are very dissatisfied and are now in talks with sling tv to stream our channels and ditch the dish once and for all. I explained this to a rep and we can't believe that you guys would let a loyal customer leave over this.


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