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DIRECTV Complaint - Signal Issues with Directv - Genie reciever
DIRECTV Complaint

DIRECTV Complaint

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Signal Issues with Directv - Genie reciever


We decided to switch from Cox Cable to Directv because of the money we could save. Which is a big difference in expense but I guess that just goes to show you get what you pay for. We have had nothing but issues since switching over. These issues are so continious that we decided to cancel our service to Directv two weeks after setting it up. However, you do not get 30 days to discover the new service sucks and get out of a two year contract. We were informed that you have to come to that decision within 24 hours of signing your contract. Of course the first 24 hours the system worked like a charm.
On day two we realized that the system was not at all working on our upstairs television. Our TV is a bit older and required different cables. After going through the long process of convincing customer service there was nothing to trouble shoot we actually needed someone to bring us different cables we were able to scheduled a tech appointment for the following day. Unfortunately no one showed. We rescheduled, the company apologized and offered $50 credit which we have yet to see (that was a month ago). The next day that issue was resolved.
One week later a new issue the signal freezes every two or three minutes for about 30 seconds. Making viewing TV or any recordings impossible. Called Customer Service after another long process of trouble shooting to no resolution they scheduled to send a tech. He said cables were routed incorrectly adjusted them and reaimed the dish.
Now two weeks later, same issue as before signal freezes every two to three minutes. Called Customer service who instead of listening to the part about this issue happening before proceeded to talk me through more trouble shooting. Actually he wanted to email the directions for trouble shooting and sell me additional protection coverage for other devices . I explained my frustration with having this many issues than having to fix them myself especially since we pay extra for the additional protection. He informed me the additional protection entitles me to 24 hour tech support. As far as I can tell its going to be a long two years of trouble shooting emails. I would expect this much signal disruption during a heavy wind or storm but not on a regular basis. We have had this service for a month now, if we could actually watch TV without signal disruption this service would be awsome.


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