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DIRECTV Complaint - Supervisor was very Rude
DIRECTV Complaint

DIRECTV Complaint

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Supervisor was very Rude


A duplicate account was added on to my father's account, which seemed to be fraud. After speaking to numerous representatives I asked to speak to a manager because I was told I had to pay the whole balance in which I wasn't going to do! I was transferred to Carwanda (not sure of the spelling, employee ID CMGRANTKO) who was extremely rude and stated since it came up my father's name and social we were responsible for it, I kept explaining to her that the other account isn't his and how were we able to open an account if there was already an outstanding account in his name and no one ever notified us when we signed up. She didn't want to hear what I had to say all she kept saying was it was in his name and social therefore we're responsible for it. After calling other numbers I got a hold of the Fraud Department, Annabelle was very helpful, she looked into the situation and informed me that the account was opened with the same name as my father but there was no social listed, therefore she was able to remove the outstanding balance. She took care of this for me within minutes! How was she able to see that there was no Social linked to this duplicate account yet the Supervisor stated it was my dads name and Social! Before talking to Annabelle I was ready to cancel our account because how rude Carwanda was! I work in Customer Service and the way I was treated was uncalled for!


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