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DIRECTV Complaint - Tenure
DIRECTV Complaint

DIRECTV Complaint

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Tenure


I have been at DirectTV customer for 14 years and have always enjoyed the programming and customer service othe than a few small issues throughout the years. With that said, I moved to TN from NC about a year ago and I was told by a direct tv phone rep that I would have to open a new account and that I could NOT transfer my 13 yr account. I am moving in two weeks so I called to get my install scheduled and to ask about upgrading to the new wireless mini Genie system but I was told that it would be $300 fee because their system showed that I had only been a customer less than one year. I asked about my 13 yr account and the rep told me it had been deleted and would not count. He also told me that it is NOT DTV's protocol to close an acct and it should have been transferred. It doubts like to me that the other rep I talked to close my acct so he would get credit for a new acct. now I have to pay extra for a small change. Needless to say, I am not very happy about it.


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