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DirecTV Complaint - WORST CUSTOMER SERIVICE EXP. EVER!!!! - Genie 1st Generation
DirecTV Complaint

DirecTV Complaint

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WORST CUSTOMER SERIVICE EXP. EVER!!!! - Genie 1st Generation


I had the worst experience today. It started off well with the chat channel giving me some phone numbers to call to resolve the 1st generation Genie freezing when I try to use it. It will get stuck on fast forward and freeze when using the guide channels.

I thought I was ok since I pay for the coverage on a ghastly $400 piece of equipment I don't even own but am SO lucky to rent even after the $400price tag each month for an addition $5.00 each one!
Yeah me!

I called the number 888-667-7463 and got a technical support person that said it was a known issue for 2 weeks and nothing could be done (they were working on it) but that my protection plan didn't cover this. I was stuck. I thought really? NOTHING???

I was transferred to a department that had the right to cancel my account. This man came on the line and AGAIN (the 3rd time had to repeat my name password)
REALLY!!!! STOP LETTING YOUR PEOPLE COLD TRANSFER!!!!
When he had no real answers for me either he threatened to cancel my account when I asked for a manager. He proceeded to tell me he didn't want to get fired for telling me wrong answers... I said GREAT just tell me you don't know quit dancing in circles! He proceeded to threaten me when I pushed for a manager then just put me on hold for over minutes. I finally gave up and and hung up. Still NO fix!

What pisses me off is YOU KNEW THIS WAS AN ISSUE FOR 2
WEEKS yet NO NOTIFICATION!!!

World class service would be sending me an email, putting a notice on my TV (GOD KNOWS YOU DO WHEN YOU WANT TO SELL ME SOMETHINGS SO I KNOW YOU CAN)
Letting me know you are working on this issue and I get free service until it works. Apple has done this and so many other WORLD CLASS COMPANIES get ahead of the issues and inform.

I am furious at the service I got! I feel that everyone should know how you treat your customers.


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