
DIRECTV Complaint





direct tv customer service sucks
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1. Installer left boxes in my compound, and when I called him back to come clear the mess; his response was "we usually leave the boxes in a common area". "REALLY.!
2. Attention to detail poor. I went on line to check how the equipment was set up in their various location. I have 3 TV's located in the living area, the game room, and the master bedroom. What Installer entered were all bedrooms.
3. I was told I have all these free channels for 3 months after which I start being charged. HBO, etc.. I have bee trying to communicate with DSTV's representative to make the change at the client's request. (My request).
Their response was, I would have to call in 3 months when the free promo is over to cancel, and if I don't I would be charged for it. Really...
The list goes on... But I would leave it at that. I am still trying to decide if I want to have DSTV as my cable service or cancel.