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DIRECTV Feedback - Customer Feedback - direct tv hdtv box
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Customer Feedback - direct tv hdtv box


I have been a loyal/value Direct TV customer since 2005. I recently upgraded my home televisions to flat screens, which require an HDMI connection. The boxes I currently have do not support this feature. I called Direct TV and explained to them that the equipment they issued me back in 2005 was obsolete, no longer appropriate in 2014 and needed to remove from service. They told me, “I needed to upgrade my current boxes, which would require an increase to my monthly bill.” After 3- 4 days of calling, speaking with several agents and numerous hour on the phone, I finally was connected to agent 100747293, who was able to take care of all my needs and keep Direct TV from losing a loyal customer.

Thanks for your support in this matter and because of you (Danika) I’m still a loyal Direct TV CUSTOMER and you deserve a raise.
Johnny


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