Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
DIRECTV Review - Direct Tv Customer service reps gave wonderful care!
DIRECTV Review

DIRECTV Review

ADVERTISEMENT

Direct Tv Customer service reps gave wonderful care!


I do not often review companies, but, I am compelled to review the service I recieved from two of your customer reps. I am so tired of large companies that I have called sending me to India, the Phillipines or elsewhere in the world, where I can not understand these reps. In addition they sound as if they are reading from a script and want to keep you on the line as long as they can which I suspect will make more money for them. When I was distressed about the possibility of losing some of my channels on my Direct TV programing. I called you customer service and told them I would be canceling my service. A very amiable and friendly rep by the name of Mellissa Badge #460104 answered my call. When I told her my problem- I stated that I would be cancelling my service even though I had been a customer for about 5 years and had been happy with Direct TV. I could not keep my service if I lost these channels. Much to my delight and appreciation, Mellissa seemed genuinely interested in solving my problem, and within a short time had resolved my problem. She was absolutely wonderful and was genuinely concerned about my problem. You are a fortunate company for having this girl as one of your representaives. You have discovered a vital key to the success of your company. You have customer service reps in close proximity to your customers and at least 2 customer reps who are interested in the people they are trying to help! I didn't think this kind of customer service existed any more. The other person that helped me a couple of weeks ago was named Hans and both of them are in Boise, Id. They are the reason I will remain a loyal customer of Direct TV. If it was not for Melissa I would no longer be a customer. I am quite certain that I am not the only person who is so grateful for the service that these people offer.Their caring and helpful manner in solving problems is so very rare in today's world. I for one,and I'm sure there are many more-remain one of your cutomers-because of them. I would recommend you realize the worth of these wonderful and helpful reps, and pay them appropriately. Thank you Roma Hurley


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to DIRECTV
SUBMIT a ticket
for DIRECTV
WATCH videos
for DIRECTV
More DIRECTV Reviews and Complaints MORE reviews and complaints
for DIRECTV

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More DIRECTV reviews


More

Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team