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DirecTV Review - Directv is Great! - Customer Service
DirecTV Review

DirecTV Review


Directv is Great! - Customer Service

Okay, so not all companies are perfect, in fact NONE are. Directv makes mistakes, that much is true. But honestly, I am sick of hearing "directv stole from me". BULL!!! You get a copy of the customer agreement when you start up! READ IT!!! It is not directv's responsibility if you do not read your contract. If you read it and don't understand, then ask questions! As a customer I have realized, if I have issues with overcharges or technical issues (which are few and far between), then all I have to do is call them up and bam, the problem gets resolved. Yes, sometimes it can take a while. The thing is, directv is a large company and they DO have many agents working to take our calls. You get even worse with Dish Network or Comcast or Time Warner.....so stop complaining and pay your bills!

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TutaLee says: (5 years ago)
I have had DirecTV for nearly seven years. I do not work for them. Not all "billing errors" are the fault of the company. Many can be simply misreading statements and terms. As previously stated no company is perfect. I love hearing about the people who were promised the moon if they switched companies and didn't read the fine print. I have been promised by Dish and Cableone (local company) that they can lower my bill and get me better service. After researching I declined both because I read the fine print.

I tend to keep a close eye on my accounts and have never had a billing issue since switching to DirecTV. I even bundled them with Centurylink to save a few extra dollars and get away from my useless, data capped cable company.

Seriously though. I notice the DAY after money goes missing from my account. This sounds like a personal responsibility issue. And I still have a copy of my terms even though I am no longer in an agreement.

lneveux1 says: (7 years ago)
Clearly you work for the company!

SimonSays says: (9 years ago)
Actually you do not get a copy of the terms. I didn't. I was told I needed to review them online AFTER the equipment which I paid over $300 for was installed. The installer did not install the HD chip into the HD receiver and we paid for HD we were not receiving. If Directv were that great, they would not need to lock people into a 2-year contract. The phone customer service people are rude and couldn't care less. You are stuck and they know it unless you want to pay an additional $400 to get out.

gfgriepp says: (9 years ago)
30 Months of Fraudulent Billing!
Wednesday, May 27, 2009 10:50 a.m.

Called and spoke to David (U2631) at DIRECTV he informed me Amanda would return my call within 2 hours.
Amanda (R9631) at DIRECTV called offered me 60 days credit I politely refused and again informed that I would be suing in small claims court and filing criminal charges for unauthorized use of a credit card. Amanda kept telling me that DIRECTV had spoken with me and I had not called DIRECTV to confirm the disconnect and that DIRECTV had billed me for approximately 30 months before I noticed. I stressed to Amanda that I had never been contacted by DIRECTV after my initial E-mail in July, 2006 and that I had never spoken to DIRECTV about this account until February 24, 2009 when I discovered the fraudulent billing.

DIRECTVs position appears to be that I did not catch DIRECTV soon enough so DIRECTV intends to keep most of the funds that DIRECTV fraudulently removed from my bank account and that I did not catch DIRECTV quickly enough. The approximately $100 credit DIRECTV offered does not equal the approximately $1600 dollars DIRECTV obtained fraudulently.

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