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DIRECTV Review - THANK YOU
DIRECTV Review

DIRECTV Review

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THANK YOU


I live in an apartment complex that has a contract with "Telcom" for free directtv service which includes tech support. However my has been interrupted since wed 3/26/14 with a 771 code. The apt office mgr made an apt with Telcom for mon 3/3/14. It snowed that day so they were not able to come out. Since I NEVER received a courtesy call from my apt complex or Telcom about the need to reschedule I decided to make the call myself on tue 3/4/14 The apt office mgr said it had been rescheduled for thur 3/6/14. Today I called to make sure everything was still on schedule since Im still not getting any information or courtesy calls from either only to find out that it had been rescheduled AGAIN to mon 3/10/14! Up to this point I've been VERY PATIENT!!! Today makes a week without TV! I don't know about anyone else but after a hard day at work I look forward to relaxing and watching MY TV! So, needless to say Im so angry I could spit right now. So I decided to call DIRECTV and see if I could get some satisfaction. Here comes the big THANK YOU!!! After talking to ALLEN for about 20 minutes he tried everything he could to help me with my situation. He apologized several times for Telcom and my apt complex. Lord knows they were not gonna do it. Allen was not able to get my service back on but his tone and the fact that he listened and understood my unfortunate situation. He did provide me with a discount for my trouble. Allen made me feel like he appreciated my loyalty for the last 5yrs and did not want to lode me as a customer. THANK YOU again ALLEN 100726060


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