Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
DIRECTV Support Ticket - Greenwood Village, Colorado - Dishonest sales rep

DIRECTV Support Ticket - Greenwood Village, Colorado

Dishonest sales rep

Created By: Eeidsness's Picture Eeidsness Last Reply: Eeidsness's Picture Eeidsness
Priority Level: [High] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: N/A Replies: 0

We were sold a directv package by a sales rep who appears to have directly lied to us and no one at Directv has been willing to take responsibility for his statements or moved to correct the wrong-doing. When we signed up for our package in december of 2011 we told the rep we were moving in Feb 2012 and asked if we should wait to sign up after our move. He told us that moving our services would be no problem, Directv would take care of it for us and we would not have to pay a penny. 3 months later we are trying to move and have been informed that it actually costs $107 to have our equipment reinstalled at the new location and that the sales rep we spoke to must have been mistaken as it's only free to move if you've had your services for over a year. I understand people make mistakes and maybe the rep was new or maybe he was just trying to get a sale. Bottom line no one that i've spoken to at Directv has offered me a solution and I feel wrongly taken advantage of. I am not going to pay to move my services not because of the fee but because of the unprofessionalism exerted by Directv's unwillingness to take responsibility for the actions of its sales rep and make it right to me, the customer. I'm considering canceling my services and paying the outrageous cancellation fee in order to go back to Comcast, a company that i've never had these kinds of customer service issues with.


CONTACT THIS BUSINESS

Read the replies to this ticket Read the replies to this ticket
Write a review about !
Create a support ticket for !
Watch videos
More DIRECTV Reviews and Complaints More DIRECTV reviews, complaints, compliments and support tickets
BUSINESSES REPLY HERE

Claim this company Business owners and employees: Register for free and claim your company
Respond to this ticket Companies: Respond to this ticket
Link to MeasuredUp Get the Free Customer Service Excellence icon for your site
Take the pledge Click here to take the pledge




Share This Ticket

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Ticket Replies

There are no replies yet.
Post a reply for this ticket

login with Facebook and share your reviews

Warning: Do not post sensitive or secret information such as your credit
card number here.

More DIRECTV reviews and tickets

Similar reviews and tickets


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team