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DirecTV Support Ticket - Installation damages

DirecTV Support Ticket

Installation damages - satellite dish

Created By: HouseLady's Picture HouseLady Last Reply: HouseLady's Picture HouseLady
Priority Level: [High] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: N/A Replies: 0
Product: satellite dish

Incident 1) Two dishes were improperly installed on the roof of a duplex. I contacted the company who refused to remove the dishes or repair the damage.

Incident 2) A dish was installed on the property line of a rental property. The neighbor came out and told the installer it was on the property line, but he refused to move and left. This dish was ordered by someone who did not even live in the house and was not a legal tenant. No permission was obtained from the owner. I spoke with four representatives from Customer Service and Technical and they refuse to remove the equipment. The tenant abandoned the house and I have no way to find her, let alone whoever ordered the dish. The company says they have no way of knowing who ordered it unless I supply the name. I had no idea the dish was placed, much less who ordered it. The work orders have the address on them and the account name is known to the company, yet they deny any knowledge. They say I must pay to remove the dish, which has to be done as the neighbor demands its removal.

This is an irresponsible company who wants to keep these dishes on the property hoping to garner more customers. They are liars who have no regard for property laws and are costing a fortune to those they damage.


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