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DIRECTV Support Ticket - No Service For A Week

DIRECTV Support Ticket

No Service For A Week

Created By: Greiner24018's Picture Greiner24018 Last Reply: Greiner24018's Picture Greiner24018
Priority Level: [High] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: N/A Replies: 0

Genie main box failed. Sent new box that arrived days later. New box unable to get signal. All connections are good and power box (cap in black box with green light) plugged in.

We already missed season premier of Game of Thrones on HBO (only reason I subscribe to HBO). Now we cannot get a repair tech out for another three days! And their best offer is a week credit on my bill? To top it off, when I said I should just go back to DISH if this is the type of customer service #1 entails, I was told go ahead; but have to pay early termination. HORRIBLE!

I came back to DirecTV with an enticing offer, the Genie system, and past excellent customer service (at a higher price than DISH, of course); but, apparently DirecTV has become that company people hate and no longer wants to keep customers!


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