DIRECTV Support Ticket

Supervisors who don't honor what there representatives say

Created By: Gds0809's Picture Gds0809 Last Reply: Gds0809's Picture Gds0809
Priority Level: [Low] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: N/A Replies: 0

I had a representative who said if I signed up for DIRECTV NOW then she would wave the cancelation fee for returning my cable boxes for the time being since I'm living with family and can't have them. She original said the fee was waved and I didn't have to worry about it. However two weeks later I get a bill that says past due and that the fee was NOT removed. So I call DirectTv and explain what occurred and they basically say I'm lying and they cannot wave the fee. So I ask to speak to a supervisor and she says that it doesn't matter what the representative said they won't honor it. This is bad business practices and is absolutely ridiculous. Company's should always honor the word of an employee.


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