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DIRECTV Support Ticket - Unfair service charge

DIRECTV Support Ticket

Unfair service charge

Created By: deborahallen's Picture deborahallen Last Reply: deborahallen's Picture deborahallen
Priority Level: [Medium] Status: [Open]
Created: 8 years ago Last Updated: 8 years ago
Department: N/A Replies: 0

In January we had a problem with our reception. A service representative came to our house to investigate the problem. He discovered that the eye on the satellite was faulty and replaced it. In Febuary we received our bill with a $49.95 service charge. When I called to dispute the charge I was told that they would apply a $35 credit but we would have to pay the remaining $14.95, and suggested I add their $5.99 monthly protection to avoid this service charge in the future. I emailed Direct TV and they replied that they leased the equiptment and as such the service charge was not their problem and I would have to pay it. This is just a marketing strategy to force customers to pay extra monthly fees for their protection plan and as such is an unethical way for them to avoid taking responsibilty for faulty equiptment provided, delivered and installed for them.
Once our contract is over we are hooking up our computer to our TV and watching television shows via the internet for free. We may not be able to record what we watch and we may not have some "perks" but at least we won't be paying an outrageous monthly fee to a company that manipultates their customers in this manner.


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