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DIRECTV Support Ticket - Greenwood Village, Colorado - cancellation fee

DIRECTV Support Ticket - Greenwood Village, Colorado

cancellation fee - Direct TV / ATT bundle

Created By: Bauerj55's Picture Bauerj55 Last Reply: Jaciyng82's Picture Jaciyng82
Priority Level: [High] Status: [Open]
Created: 6 months ago Last Updated: 6 months ago
Department: N/A Replies: 1
Product: Direct TV / ATT bundle

It is my opinion that since the services I agreed to were not delivered as ordered due to price difference, no included Genie DVR and the cutting of our internet service so they could use the existing line, qualifies for waiving the cancellation fee of $480 and the monthly fee of $76.90. I am willing to pay for the 48 hours of service I did receive.

On 4/8/17, I did file a formal complaint with the Better Business

Bureau.
There was no resolution with the numerous contacts with rude customer service representatives.


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