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DIRECTV Support Ticket - atlanta, Georgia - misleading

DIRECTV Support Ticket - atlanta, Georgia

misleading - direct tv hd dvr box

Created By: debart03's Picture debart03 Last Reply: debart03's Picture debart03
Priority Level: [High] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: N/A Replies: 0
Product: direct tv hd dvr box

I am a direct victim.. 5 years ago…I purchased a directv dvr at a goodwill store for 10.00.. I tried to add it to my existing service.. the rep said something is wrong with the dvr and directv will send a replacement at no charge.. I was very happy.. later my home was robbed and the dvr was stolen.. directv said I owe them 550.00. I had no idea that I would be entering into a agreement like that. I tried talking to your reps but they don’t even listen.. most wont even let me speak to a manager.. they feel I am a thief. Recently my wife was in a store and a directv rep approached her.. she explained the problem to him. He made a call and said she can get it in her name. we paid 127.27 to get a installation date.. directv just kept the money.

I don’t believe anyone at directv would pay 550.00 for this trickery. And for a large company to take our money in these times is horrible. I don’t know what happened to your company but I do believe in Karma. I hope consumers start treating you like you treat them.
David Richardson
8674 cedar creek ridge
Riverdale, ga 30274

40487903899


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