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DIRECTV Support Ticket - stuck with substandard equipment for 2 year contract

DIRECTV Support Ticket

stuck with substandard equipment for 2 year contract - DirectTV plus DVR

Created By: JasmineA's Picture JasmineA Last Reply: JasmineA's Picture JasmineA
Priority Level: [Medium] Status: [Open]
Created: 9 years ago Last Updated: 9 years ago
Department: N/A Replies: 0
Product: DirectTV plus DVR

Dircte TV expects you to stay locked in with their 2 year contract even when their equipment don't work to basic standards and they expect you to keep on buying additional parts to have their DVR to see the remote control. About a month ago we switched from Dish Network to DirectTv, through our phone company, to lower our monthly bill. Within 3 days of installation we realized that the only way to use the remote control was to get off of our couch and move 4 feet forward and switch the channels. I called them and got the issue escalated to "retention" department, who are ruder that the customer service. They insisted that I had to buy a "radio remote" for additonal fee. our dish network remote of 5 yr technology worked fine from the couch, our universal remote worked fine from the couch on dish network. Now the universal remote is not working from the couch either. I told him it was not the remote control. He insisted to send me another remote control that was exactly the same one I was using, for no charge. of course, it didn't work and the bill showed up where they charged for it anyway. I called them today, they said they'll give me credit for the remote but unless I paid for another "radio frequency" remote control or go to BEST Buy and buy another remote I am stuck with the equipment that they gave me for two years. There is no quarrantee that these additional remotes will solve the problem.... the problem is fromt he DVR, which they won't admit it. I also found out today that I had only 24hr window to call and cancel the service after installation. I was not told that... Do NOt SWitch to DirectTV. They don't disclose critical issues relating to the customer and once they got you in their 2 year contract your are stuck with their substandard equipment for the entire time. Very Unhappy DirectTV new customer.


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