DIRECTV Complaint

Reviewed by Justin64

All DIRECTV Reviews

Directv billing mistake - Charged for their mistake

Directv offered me HBO for free for 3 months, then they made the mistake of giving me a bill credit on the previous month than it should have been, so their solution was to charge me that amount more thus month. I called then today to try and get it fixed and was told that even though their system made a mistake there is nothing they can do, i an dtuck with a bill that is too high and i can not afford. A good company that cares about their customers would eat that cost since it was their mistake but i guess the days of companies being customer service oriented are long gone, now it's all about the money. Guess I will just have to explain that to my children when they tell me they are hungry that week...

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Review Rating: 1 out of 5
Reviewed By: Justin64
Company: DIRECTV
Product: Charged for their mistake
Date Added: 7 years ago

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DIRECTV Complaint