DIRECTV Complaint
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Pay agreement not honored
Made a payment agreement plus made a payment, next payment was to be made within a week and half. Agent got the proper permissions for agreement, guaranteed my service until the next payment due date agreed upon. The very next day they discontinue service, stating that they had the right to change the payment agreement without notice. Not only that they added more fees to my bill. I told them if they would not honor the agreement then to forget my service permanently. The agent then proceeded to tell me that they would charge any cards I had used in the past or checking account information I had used in the past to pay my bill. I never set up cards or accounts on file so that would be fraud on their part. I told the agent that I was going to cancel our cards and change our bank accounts which I have done. They didn't want to close my account out after all that because I might change my mind. I will never use these people or recommend them, I have since learned Im not the only only this was done to, and they currently have 2 states attorney generals suing them for fraudulent practices. Watch out for your bank accounts they are notorious for stealing money from them.
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