DirecTV Complaint

Reviewed by briafy

All DirecTV Reviews

Horrible Customer Service from Jessica

I was told that an issue, not due to anything I've done, would prevent me from having access to my services for over 48 hours. This interruption in services was not remedied, but I was instead offered to pay $7.99 a month to fix a problem not caused by my own negligence. They did offer 30 days for free. I understand how most call centers function, so I requested to speak with the supervisor. I spoke with a woman name Jessica for less than 60 seconds. When explaining my concerns, she cut me off, became hostile and asked what I wanted her to do before handing the phone back over to Alex, who by the way was amazing. This is simply unacceptable. I will be terminating my contract immediately.

Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

COMMENT

WRITE to DirecTV

SUBMIT a ticket
for DirecTV

WATCH videos
for DirecTV

MORE reviews and complaints
for DirecTV

BUSINESSES REPLY HERE

BUSINESSES: CLAIM YOUR BUSINESS NAME FREE

BUSINESSES: REPLY TO THIS CUSTOMER NOW

BUSINESSES: Free Customer Service Excellence Badge

BUSINESSES: Free Customer Service Pledge Badge

BUSINESSES: Build your customer service online reputation

Comments

More DirecTV reviews

Similar reviews

How It Works

COMPLAINTS RESOLVED

Thousands of Businesses of all sizes and millions of customers use MeasuredUp

It's free and easy to put MeasuredUp to work for you

Some of the businesses using MeasuredUp

Include your company...

"MeasuredUp helped me connect with Sears. The customer service rep at Sears saw my complaint and sent me a message on how to solve the problem" Krista S.

MeasuredUp Success Stories

All Activity

0 Comments

Review Rating: 2 out of 5
Reviewed By: briafy
Company: DirecTV
Date Added: 7 years ago

[Top]

DirecTV Complaint