DIRECTV Complaint

Reviewed by robertone

All DIRECTV Reviews

DirectV DVR Disk SpaceWarning message - directv dvr

We have had DirecTV DVR%u2019s for a long time and really enjoy the options they provide. However, a recent program change has affected my enjoyment of the DVR. A %u201CDisk Space Warning%u201D message appears when disk space availability gets to 10% of capacity or below. The only way to remove this message is by clicking on an %u201COK%u201D icon button to unlock the screen. The TV screen is locked until the OK button is selected and this happens every time a new screen selection is made with the remote control. This is VERY annoying and disruptive to TV viewing. The message says: %u201CDisk Space Warning %u2013 The receiver has less than 10% available disk space. Once full, additional recording will not be possible until space is made. %u201C

Since the percent of disk availability percent has always been, and still is listed in DVR viewing mode, this is a redundant and stupid message that only serves to delay customer program selection. It is an insult to customers intelligence to have a message telling them what they already know, and then must click on a OK button to continue viewing any other TV/DVR shows. I repeat, this is EXTREMELY annoying and just plain stupid. I contacted tech support and was told this change was made to allow for something called window swapping, and not required for normal use.
I urge and request DirecTV to reverse this change, or provide a method to deselect this message display requiring customer to select an OK button to continue viewing.

We switched from another satellite supplier prior to DirecTV, and I would hate to return to them because of my dissatisfaction with this stupid DVR program change. There are NO WORDS I CAN PUBLICALLY USE TO CONVEY MY DISSATISFACTION WITH THIS ISSUE. IT IS EXTREMELY ANNOYING AND DISRUPTIVE TO CUSTOMER VIEWING PLEASURE!
My receiver number is 032633. A response from DirecTV is requested.

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1 Comments

Review Rating: 1 out of 5
Reviewed By: robertone
Company: DIRECTV
Product: directv dvr
Date Added: 7 years ago

Iowa

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DIRECTV Complaint