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DirecTV Complaint - Bait and Switch Tactics
DirecTV Complaint

DirecTV Complaint

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Bait and Switch Tactics


Ordered on-line TV service with internet bundle.

I asked specifically about internet service, speed and cost. Was assured their AT&T partner would handle all via a DirecTV bundle specialist.

Nothing against AT&T per se, but apparently the DirecTV sales dude was supposed to verify UVerse service available in my area. He didn't as obviously he only wanted the order.

Finalize TV order, even schedule install, then I call AT&T to set up internet.

Well lo and behold, UVerse is not available in my area. Surprise surprise.

Call back DTV, who then tries to bait and switch me into a higher priced, lower speed internet service. From a provider I never heard of before?

So I immediately cancel the order, wishing I had the sales dudes last name to let his manager know I will let others know about their scam tactics.

Sad state of affairs when DTV overtly using bait and switch tactics.

CPA should fine them or shut them down!


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