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I'm not sure if Direct just has the most incompetent people ever or the dumbest system ever placed. I call to schedule an upgrade to a new address since I was moving and wanted to upgrade. (I also was not under contract at the time). Was told my new address and appointment was put in for my move-in day so they would have it all done on the same day. So I schedule my whole day around the whole 12-4 availability so I wouldn't be moving stuff while they were installing it. Then I get the call from the technician asking where my old address is because he can't find it. I inform him that I'm not there anymore and he gets mad once he realizes he's an 1 1/2 hours away from where I was and said he would be turning around. I sat at my apartment for 4 hours and this guy never showed up. I call the customer service line and get told that my installation is scheduled for my 'new' address (they literally changed the B to a D in my address and said that was the 'new' one). Have to go through 4 different people while also being repeatedly asked if I want to add this and that service. We go ahead and schedule for 8-12 when I will actually be home so I can get it installed. They give me all of these discounts and credits which is great and all until I get to today which is why I'm writing this review. I have been sitting at my apartment on MY DAY OFF since 8am and the tech doesn't show up until 1-130. He shows up and informs me that the work order he had was showing that I was only needing installation and that I already had the new equipment. So now, here I am already have wasted over half my day and being restricted to staying home to wait for YOUR TECHNICIAN and get told that I've waited for nothing to get done today. Oh yeah, we can reschedule my appointment, only thing is I don't have another day off for a week! And y'all are going to charge me for services I CAN'T EVEN USE?! OUT OF YOUR DAMN MIND! Call the customer service to again reschedule my appointment and I ask for the supervisor hoping that maybe he/she will actually have more sense than a rep. Boy was I wrong. This guy first tells me the tech was wrong and that the order was written for an upgrade and installation (such a shame when he showed me the work order and it clearly only states that it was for an installation and not an upgrade). However, I inform him that I'm not concerned with how idiotic your system is, I'm upset with the fact that I have wasted more time of my life waiting for Direct to be installed and to again not have it. He goes on to work for about 5 minutes and then informs me that I will have to wait for a case management rep to call me within a 1 hour time frame to get the installation done. Wow, so I now have to wait AGAIN for your people to get up with me. I ask him why should I sit here and wait when I've done this twice now and still don't have my service. "If you want to have your service sir, you will have to wait for this." I HAVE WAITED FOR A WEEK AND YOUR DAMN PEOPLE CAN'T DO A SIMPLE TASK! Just really glad that I've had the pleasure of sitting here waiting for you idiots. Not like I have other errands to run or anything.

"Customer Service reps saw my review on MeasuredUp and answered my complaint through the MeasuredUp system. I am very happy that I got my refund." Jim H.